Rang up and few days ago to make sure the relevant documents had been sent. But unfortunately the call handler wasn't that helpful and said everything was fine. After receiving emails indicating that... Voir plus
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Lisez les avis des autres
I spoke to one of the customer service staff and he was really calm and patient. l m really sorry l forgot your name but l appreciate your service and being professional and so much humanity. Please n... Voir plus
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Conflicting info on joining letter an app, one says black box must be fitted within 7 days and the App is very clear 24hrs with a threat of cancellation. Not the best approach with new drivers who are... Voir plus
The company picked up my phone call relatively quickly ensuring that the service was very fast and therefore did not leave me waiting a long time to ask my inquiries. The call agent that answered the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Assurance auto
- aussi dans
- Agence d'assurance
À propos de MyPolicy
Écrit par l'entreprise
It’s our job to help you prove to insurers that you’re a safe driver, and support you through your policy.
You will either have a Telematics Device installed by us or you will be sent one that you can install yourself. This will monitor how, when and where you drive. The safer you drive, the higher your score. It will also enable us to provide additional support if needed, like accident support and theft tracking
Limit your miles, lower your costs
The cost of your insurance is based on how far you usually drive. So if you limit your miles, you’ll pay less. But if you go over, you can purchase mileage top-ups at any time.
Save on your renewal
If your Telematics Smart Box tells us that you’re safe behind the wheel, we’ll aim to reward you with money off your renewal costs and mileage top-ups. And as well as potential savings, you’ll also be more informed to become a better driver.
Écrit par l'entreprise
Coordonnées de contact
Prospect House. Prospect Road, Halesowen, West Midlands, B62 8DU, Birmingham, Royaume-Uni
- 03301002337
- info@mypolicy.co.uk
- www.mypolicy.co.uk
4,7
Excellent
11 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Customer service review
I spoke to ray twice one to make changes to my policy and the second time was to sort out an issue and both times he has gave excellent customer services. He is polite and friendly. He had the problem sorted within minutes.
23 juin 2026
Sending documents over
Rang up and few days ago to make sure the relevant documents had been sent. But unfortunately the call handler wasn't that helpful and said everything was fine. After receiving emails indicating that it was I rang today and spoke to Muz, he was amazing, checked what was missing waited while sent everything across and then double checked that it had been verified for me. Very helpful and polite.Great customer service
22 juin 2026
Great customer service
Great customer service, staff was very helpful and answered all questions quickly and accurately.
20 juin 2026
Very helpful
Very helpful - And polite
Answered everything I needed to know with a positive attitude 👍 100/10
Great customer service
17 juin 2026
Ray has given great customer service
Ray has given great customer service, I really appreciate his help regarding my policy.
17 juin 2026
The customer service I received from…
The customer service I received from Tracy was so positive and helpful and the length that she went to help me was unbelievable, although I’ve not had a great experience with my policy in general Tracy sure did change that.
16 juin 2026
I spoke to agent named ray I wa son the…
I spoke to agent named ray I wa son the call less that’s 5 minutes answered all my questions supported me with getting back into my policy app to check my score very helpful great customer service skills made sure I had no more questions overall great experience and received the helped I neede
16 juin 2026
Customer service was brilliant did what…
Customer service was brilliant did what I needed to do within 5 minutes can’t fault my policy 😀
15 juin 2026
understood my inquiry’s and helped me…
understood my inquiry’s and helped me to the best of their knowledge
12 juin 2026
I think the woman i spoke to was called…
I think the woman i spoke to was called Christina apologies if incorrect, but she was amazingly patient and answered all my questions to put me at ease and was very informative.
12 juin 2026
Very helpful and respectful towards me
Very helpful and respectful towards me, appreciated all her help.
Angela - who took my call.
11 juin 2026
They understand very well where u…
They understand very well where u coming from and they are very patient the very respectful and nice
10 juin 2026
Réponse de MyPolicy
Good afternoon Jake,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Brilliant grate help towards what I was…
Brilliant grate help towards what I was looking for
5 juin 2026
Réponse de MyPolicy
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
They predicted I would need 6475 miles…
They predicted I would need 6475 miles added to my agreement bc I had a black box they was trying to charge me £900 for those miles I haven’t even used 2000 miles off what I put down befor the agreement so if I don’t buy 6475 miles they will cancle my insurance if I don’t buy those miles it’s ridiculous I would recommend them for the cheapest to find but I deffo would recommend if you want to get done over
5 juin 2026
Réponse de MyPolicy
Hi Tommy
Thank you for taking the time to share your feedback regarding your My Policy experience.
Our policies are mileage-based, and premiums are calculated based on the mileage selected at the point of purchase. Your driving data is monitored throughout the policy, and if it appears that you may exceed your chosen mileage, we will contact you to discuss purchasing additional miles or whether the policy remains suitable for your needs.
We aim to ensure all key terms are clearly communicated so customers can make an informed decision before taking out cover. During the online purchase journey, our terms are readily available and highlight the importance of selecting an appropriate annual mileage.
We appreciate that circumstances can change, and we are always happy to discuss options if you believe your policy no longer meets your needs.
If you have any further questions or require support, please don’t hesitate to contact us on 0330 100 2337.
Kind regards,
Jamie
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