Mohammed was absolutely incredible at getting my daughter ready for her driving test. Such a friendly guy who put my daughter at ease from the start. She passed first time with not even one minor whic... Voir plus
L'entreprise a répondu
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Dont let the name fool you. Better to find a local place if you want an actual intensive driving course. Not only they don't bother serving a paying customer, they are apparently unaware of the Con... Voir plus
Having called National intensive quite a few times to resolve an issue it was finally nice to eventually get a member of staff, Emma who has finally managed to resolve our issues. Its sad that it has... Voir plus
L'entreprise a répondu
My review is solely for my instructor, Graham Harris. As an older learner, with autism and a boat load of anxiety, Graham was incredibly patient, took the time to learn me and tailored his teaching... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Écrit par l'entreprise
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
100% Refund Guarantee
Book with confidence
If we fail to allocate a driving instructor within 45 days of making the booking you would be entitled to a refund.
Coordonnées de contact
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, Royaume-Uni
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
£5 Per Hour Off Any Intensive Course
4,2
Bien
8 k avis
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Réponse de National Intensive
Hello
Thank you for your feedback, much appreciated.
We always aim to go above and beyond with our service and we are glad to hear you are happy.
Regards,
National Intensive.
Do Not Recommend
I have been under national intensive for the past year and a half and have continually had poor experiences. They allocated me one instructor that kept repeatedly cancelling, took a number of weeks to deal with my complaint, then re allocated me another instructor (Abdul) that continously harassed me to do lessons, despite me already agreeing with national intensive for a refund to be issued. Two months later and they have 'lost the money' and refuse to refund me. Would not recommend this service.
13 août 2026
Réponse de National Intensive
Hello
Thank you for your feedback.
I am sorry to hear that you feel your experience has not met your expectations. However, we have no control over the behaviour of a self employed instructor and we can only apologise that the first instructor kept cancelling lessons on you. As per our terms and conditions agreed to on booking, we did then reallocate another instructor for you, so that the course could go ahead. We have never advised that we have lost the money, nor have we refused to refund you. Under the these terms and conditions, a full refund is not entitled, however we can issue a refund of the remaining instructor balance which will close the file. I can see we are already liaising with you via email regarding this matter and we would appreciate that correspondence continues via email as this is the correct process for complaints.
Regards,
National Intensive
Réponse de National Intensive
Thank you for your kind review! We’re really pleased to hear that you found us professional and helpful. We really appreciate you taking the time to share your experience, and we wish you all the best with your driving! 🚗😊
Regards
NI Team
Yad was with me every step of the way
Yad was with me every step of the way
What a great employee!!!!
14 août 2026
Avis spontané
Réponse de National Intensive
Hello Rachael,
Thank you for your lovely feedback. We will pass this on to Yad for you.
Regards,
National intensive.
Please avoid them at all costs if you…
Please avoid them at all costs if you can. When looking for a driving instructor, find one from a reputable driving school and avoid companies like this that claim to offer fast driving courses. I paid for a service in January and we are currently eight months into the year with no lessons and no instructor assigned from National Intensive. It is a complete rip-off and people should be protected from such scams.
14 janvier 2026
Avis spontané
Réponse de National Intensive
Hello,
We feel it is unfair to describe us as a scam when, at this stage, we have not been provided with sufficient information to identify your booking or properly investigate the circumstances you have described.
We are more than willing to look into your concerns and provide a full and accurate response, but we need to be able to locate your booking first. Please therefore contact us directly with your full name, the email address used when making the booking and, if available, your course reference number. Once we have this information, we can review the relevant records and provide a response based on the actual history of your booking.
There are also some points we can address in general terms based on the matters you have raised.
For example, if an instructor had genuinely not been allocated to a course for the length of time suggested, that would ordinarily be inconsistent with our normal process and the circumstances in which a course would remain open. Where a course has remained without an instructor for an extended period, there would generally be a reason why the course had not been refunded or otherwise closed.
There are a number of possible circumstances that could affect this, including whether an ADI had previously been allocated, whether an instructor had subsequently been allocated, whether the course had been delayed or placed on hold for a particular reason, or whether there were other circumstances recorded against the booking. Without being able to identify the course, we simply cannot establish which circumstances apply in your case.
It is therefore not reasonable for us to speculate about what happened or provide a definitive account without first having the information required to trace and review your booking.
We would like to investigate this properly and address your concerns based on the facts and records relating to your individual case. At present, the lack of a course reference number or sufficient booking details is preventing us from doing so and from providing the comprehensive response you are asking us to provide.
Please send us the relevant booking details and we will review the matter accordingly.
National Intensive
Great communication and friendly manner…
Great communication and friendly manner from Kate, answered my query promptly.
12 août 2026
Réponse de National Intensive
Thank you so much, Stuart, for your fantastic 5-star review! We’re delighted to hear that Kate was able to help promptly and that you found her communication friendly and helpful. We really appreciate you taking the time to share your experience!
Regards
NI Team
Spoke to a gentleman called Yad very…
Spoke to a gentleman called Yad very helpful
13 août 2026
Avis spontané
Réponse de National Intensive
Hello Nicola,
Many thanks for your review.
Regards,
National Intensive.
Absolutely disgraceful
Absolutely disgraceful, started the course in January with 35hours driving to use now in august with 23 hours... Had to push my test date back once already due to these hiring unprofessional instructors who ghost you steal hours from you and change lesson times last minute.. haven't heard off my instructor in over a month he's ghosting me I've been trying every day (this is my 3rd one due to the first one stealing driving hours from me and the second one not getting InTouch for over a month or being assigned to only find out she couldn't do any days I requested) when speaking to the team at national intensive they provide no real help just keep telling me the same story that they'll try and get InTouch with him I've had that for the last 3 weeks and now they are telling me I'm going to have to take it to small claims court.
Absolutely a joke of a service provider.
13 août 2026
Avis spontané
Réponse de National Intensive
Hello
Thank you for your review. We are extremely sorry you feel this way. However I can see that the first instructor was allocated in January and you did confirm the date of the first lesson, however you did have a disagreement with the first instructor, which resulted in him issuing a refund of the remaining balance he had been paid for. At this point, we offered to either refund the balance, or continue to look for another instructor for you, which you agreed for us to do. We then reallocated a second instructor, however despite you having advised on booking you were fully flexible, you then advised the instructor could not fit the hours in that you had requested. There has to be a degree of flexibility and if you were only free at certain times, then you should not have advised you are fully flexible as we allocate based upon the information given to us at the time of booking. You were then allocated to a 3rd instructor, and confirmed your first lesson date, so again the first payment was made to the instructor as per the process. We have been trying to contact the instructor, but unfortunately to no avail. Therefore, as the instructors are self employed, we have advised you will need to obtain the refund from the instructor via small claims court. We can refund the second half of the course that we remain in possesion of and this will then close your file. If you have any further questions, please continue to liaise with us via email as this is the correct method of contact for complaints.
Regards,
National Intensive.
Réponse de National Intensive
Thank you so much for your lovely review! 😊
We’re really pleased to hear that you found our service helpful, straightforward and polite. We truly appreciate you taking the time to share your experience with us.
Wishing you all the very best with your driving journey and, of course, your test! 🚗🎉
National Intensive
AWFUL experience with Bangalie Kakay
I had been having driving lessons with Bangalie for a few weeks, and throughout that time I found his behaviour towards me increasingly intimidating and inappropriate.
He would regularly throw things onto the dashboard whenever I made a mistake, rather than calmly explaining what I had done wrong. He also frequently spoke to me in a rude and aggressive manner. If I spoke back or tried to defend myself, he would tell me not to talk to him like that and that I needed to change my attitude. This made me feel uncomfortable and extremely nervous during my lessons.
The situation became particularly serious during my most recent lesson, approximately two weeks ago. I made a mistake while reversing, and Bangalie completely snapped at me and began shouting. I asked him to calm down and reminded him that I was learning to drive and was already nervous, especially as a young 19-year-old girl.
Instead of calming down, he unbuckled his seatbelt, moved towards me and got directly in my face while continuing to shout at me. I found this extremely intimidating and frightening. At that point, I became overwhelmed and started crying. I got out of the car and called my mum to come and collect me because I no longer felt comfortable or safe continuing the lesson. Bangalie then drove off.
I understand that driving instructors need to correct mistakes and sometimes have to be firm for safety reasons. However, there is a huge difference between correcting a learner and aggressively shouting at, intimidating and getting in the face of a nervous young learner. I was there to learn, and I should have been able to make mistakes without being made to feel frightened or humiliated.
The way I was treated was completely unacceptable, and I would not want another learner, particularly someone who is already nervous about driving, to experience the same treatment.
30 juillet 2026
Avis spontané
Réponse de National Intensive
Hello Olivia.
Thank you for taking the time to share your experience with us.
We are very sorry to hear that you felt uncomfortable and distressed during your lessons. The concerns you have raised are extremely serious, and we take any feedback relating to the safety, wellbeing and treatment of our learners very seriously.
The experience you have described does not reflect the standards of professionalism, respect and care that we expect from our instructors. We are therefore taking your concerns seriously and will be carrying out a full investigation into the circumstances you have outlined.
While this investigation is ongoing, Bangalie will not be undertaking any further work on behalf of National Intensive.
Our team will contact you directly to discuss the matter further and obtain any additional information that may assist us with our investigation.
Thank you again for bringing your concerns to our attention. We are committed to ensuring that all of our learners receive professional, respectful and supportive tuition, and we will carefully review the circumstances surrounding your experience.
National Intensive
£1,100 Paid and No Replacement Instructor Without Further Payment
I am due to take my driving test next week. A few days ago, my instructor contacted me to explain that he is currently in hospital which is frustrating but completely understandable.
My real issue is with how the company has handled the situation.
I have paid over £1,100 for my course and have now been told that they cannot reallocate another instructor unless the new instructor is paid, so effectively they expect me to pay twice.
They have claimed that I have agreed to this in the terms and conditions, so all I would say is make sure you read them closely. I honestly have no idea if I am going to be getting any money back or if this course is going to be delivered.
12 août 2026
Avis spontané
Réponse de National Intensive
Hello Luke,
Thank you for your review.
We understand your frustration, especially with your test approaching, but the situation with your instructor was unexpected and outside of anyone’s control. Your instructor is currently very unwell and in hospital, and we cannot pressure him for payment while he is in that condition.
To clarify, your instructor is fully covered under the terms and condition. Payments made directly to the instructor must be refunded by the instructor before a reallocation can take place. We did offer you the option of paying the new instructor while waiting for the refund so that we could try to reallocate sooner, but you did not wish to proceed with this. Gary has not refused the refund; he simply needs time to recover enough to process it.
We will continue to reach out to Gary and prompt him for an update. However, we must do this gently and respectfully, as he is very poorly and currently in hospital.
We are sorry for the inconvenience caused. If you would like to discuss this further, please contact the office.
National Intensive
Yad was very helpful & the videos that…
Yad was very helpful & the videos that he had were very helpful. I am now more confident to do my test tomorrow 😁😁
11 août 2026
Réponse de National Intensive
Hello
Many thanks for your review.
We are glad that you are satisfied, good luck with your theory tomorrow and please let us know how you get on.
Regards,
National Intensive.
The driving instructor
The best part of my experience has been the driving instructor, Salim Kapadia. They have been incredibly supportive from day one, creating a positive and encouraging environment that really helped build my confidence. They challenge you to keep progressing at the right pace, making sure you’re always improving without feeling overwhelmed.
The lessons are very well structured and follow a logical approach, so each session builds naturally on the last. Everything is explained clearly and patiently, which makes learning much easier.
11 août 2026
Avis spontané
Réponse de National Intensive
Hello Michael,
Thank you for your great feedback about Salim.
Regards
National intensive
Yad was really personable well informed…
Yad was really personable well informed and helpful
11 août 2026
Avis spontané
Réponse de National Intensive
Hello
Thank you for your 5* feedback, we really appreciate it. We always aim to go above and beyond with our customer service and we are glad to hear you are happy.
Regards,
National Intensive.
Yad was very helpful and explained…
Yad was very helpful and explained everything I needed very well, we now know how to proceed booking a refresher course for our grandson. Very pleasant and helpful person 😊
10 août 2026
Avis spontané
Réponse de National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
Incredibly helpful and polite
Katie was incredibly helpful in discussing my needs for booking an Intensive Driving course. Answered every single question with facts, provided alot of reassurance. I couldn't be happier with her help and service. I really do recommend :)
10 août 2026
Avis spontané
Réponse de National Intensive
Thank you so much, Anthony, for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that Katie was able to answer all your questions, provide reassurance, and help you feel confident about booking your Intensive Driving Course. We really appreciate your kind words and recommendation.
We’ll be sure to pass your lovely feedback on to Katie. Wishing you all the best with your driving! 🚗😊
Regards
NI Team
Friendly and understanding instructor…
Friendly and understanding instructor who helped me overcome my initial anxity about starting to learn to drive.
9 août 2026
Avis spontané
Réponse de National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
Debbie is a really good driving…
Debbie is a really good driving instructor. She is very calm and relaxed in the car and is good at explaining things clearly. I would definitely recommend!
6 août 2026
Réponse de National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
Tj was an excellent instructor
Tj was an excellent instructor. I passed first time thanks to his patient tuition.
7 août 2026
Réponse de National Intensive
Hello
Thank you for your feedback, this is brilliant news. Congratulations on passing first time. We are glad to hear you are happy with your course.
Regards,
National Intensive.
Katie was so helpful and understanding…
Katie was so helpful and understanding sorted all my questions and left me feeling very reassured!
7 août 2026
Avis spontané
Réponse de National Intensive
Thank you so much for your lovely review, Louise!
We're delighted to hear that Katie was able to answer all your questions and leave you feeling reassured. We know how important it is to feel confident and supported throughout the process, and it's wonderful to know Katie provided that for you.
We really appreciate you taking the time to share your experience, and we wish you all the best on your driving journey!
Regards
NI Team
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