Food arrived ontime, my lab is a huge fan of their food!! Licks her lips and does a little side to side shuffle just as i am about to put the bowl down. Although she is a lab she used to be fussy ove... Voir plus
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Had an issue more to do with the delivery of food than the food itself but the staff at Natural Instinct that I spoke to on 2 occasions were very helpful and dealt with the issue for me. A company tha... Voir plus
Have been happy for many years however, the "next day" delivery system has collapsed and it is impossible to know when your food is coming. If you are out then tough...it will defrost. For example, I... Voir plus
L'entreprise a répondu
REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO T... Voir plus
À propos de l'entreprise
- Magasin d'articles pour animaux
- Magasin d'alimentation animale
- Fabricant de produits alimentaires
- Producteur de produits alimentaires
- Fabricant de produits surgelés
- Animalerie
À propos de Natural Instinct
Écrit par l'entreprise
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Coordonnées de contact
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Royaume-Uni
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4,4
Excellent
1 k avis
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Quick delivery and well packaged
Quick delivery and well packaged. My new puppy has adapted well to her new raw diet.
27 janvier 2026
Réponse de Natural Instinct
Hello
Thank you for your lovely 5-star review!
We’re so pleased to hear your delivery arrived quickly and well packaged, and even more delighted that your new puppy has adapted so well to her new raw diet.
Wishing you and your pup many happy, healthy mealtimes, and please do get in touch if you ever need any advice or support!
Kind regards
Megan
First time when I am ordering
First time when I am ordering! Quick delivery !Item arrived frozen !Everything fine .Thank you !I will definitely order again !
27 janvier 2026
Réponse de Natural Instinct
Hello Lacri
Thank you so much for your 5-star review!
We’re delighted to hear that your first order arrived quickly and in perfect condition, nice and frozen. That’s great to know!
Thank you for giving us a try, we really appreciate your support and look forward to welcoming you back for your next order.
Kind regards
Megan
The food is good but the many of the…
The food is good but the many of the plastic cartons that the food comes in were cracked and broken - not sure if this is a packaging or delivery problem but not ideal as the food is exposed in the fridge or freezer
27 janvier 2026
Have fed my dog natural instinct for…
Have fed my dog natural instinct for four years now, never had any issues & I’ve always been happy with the customer service direct
27 janvier 2026
Réponse de Natural Instinct
Hello
Thank you so much for your 5-star review!
We’re delighted to hear that you’ve been feeding your dog Natural Instinct for four years and have never had any issues, that really means a lot to us.
It’s also great to know you’ve been happy with the customer service when dealing with us directly. Thank you for your continued support and loyalty!
Kind regards
Megan
Second attempt at delivery of raw dog…
Second attempt at delivery of raw dog food. Previous order a week before never received due to issues at DPD. Thankfully this second attempt was delivered without issue.
26 janvier 2026
Réponse de Natural Instinct
Hello Marek
Thank you so much for your 5-star review!
We’re really sorry to hear about the issues with your previous delivery and appreciate your patience while this was resolved. We’re delighted that your most recent order arrived without any issues and hope your dog enjoys their raw food!
If you ever need any help in the future, please don’t hesitate to get in touch, we’re always happy to help.
Kind regards
Megan
Very happy with Natural Instinct
Very happy with Natural Instinct - been using them for 6 years and my boy loves it. He has allergies but since swapping to the Turkey raw working dog food it's under control. They deliver really quickly and sort any problems promptly and very efficiently I can't recommend them enough. They are more expensive than some other raw food companies but you really do pay for what you get.
26 janvier 2026
Réponse de Natural Instinct
Hello Lisa
Thank you so much for taking the time to leave such a lovely review!
We’re thrilled to hear you’ve been using Natural Instinct for 6 years and that your boy is doing so well on our Turkey Raw Working Dog Food, especially with his allergies being under control. That’s exactly what we love to hear.
We’re also really pleased you’ve found our delivery service reliable and our team helpful when needed. We truly appreciate your recommendation and your understanding that our pricing reflects the quality and care that goes into our products.
Thank you again for your continued support!
Kind regards
Megan
Enjoys by my GSD
Next day delivery. Always kept informed of deliver time by the delivery driver.
Packaging now all completely recyclable.
26 janvier 2026
Réponse de Natural Instinct
Hello Sue
Thank you so much for your 5-star review!
We’re thrilled to hear your GSD is enjoying the product and that the next-day delivery and driver updates kept everything running smoothly. It’s also great to know you’re happy with our fully recyclable packaging.
Thanks again for your support, it really means a lot to us!
Kind regards
Megan
Best raw food for the best dogs
Years of feeding Natural Instinct has never let my dogs down. They are healthy, happy and love their food. We love them all at Natural Instinct. Thank you.
24 janvier 2026
Réponse de Natural Instinct
Hello Tess
Thank you so much for your wonderful review!
We absolutely love hearing that years of feeding Natural Instinct has helped keep your dogs healthy, happy, and loving their food, that’s exactly what we’re here for. Your support truly means the world to us, and we’re so grateful to have you as part of the Natural Instinct family.
Thank you again for your kind words.
Kind regards
Megan
I was recommended to use natural instincts from a breeder I bought my puppy from. I called up and the lady was very helpful. Also delivery was good and on time. My puppy loves this food .
First time I ever used the natural instinct and I would highly recommend people to use this company.
23 janvier 2026
Réponse de Natural Instinct
Hello Dawn
Thank you so much for your lovely review!
We’re delighted to hear that Natural Instinct was recommended to you and that our team was able to help when you called. It’s great to know your delivery arrived on time, and even better that your puppy loves the food!
Thank you for choosing Natural Instinct for the first time and for recommending us to others. We really appreciate your support
Kind regards
Megan
Our dog loves this food but the…
Our dog loves this food but the packaging, so often turns up with cracked/broken containers and some of these foods chaff!
16 janvier 2026
Wonderful food for your dogs
The food was very easy to order from the website. The quality of the food is very high and our German Shepherd loves it. A good range of flavours to choose from. Quick delivery as well
20 janvier 2026
Réponse de Natural Instinct
Hello Paul
Thank you so much for your kind words! We’re delighted to hear your German Shepherd is enjoying the food and that you found the ordering process easy.
We’re glad you’re enjoying the variety of flavours and the quick delivery too!
Kind regards
Megan
Easy to order and quick to deliver,only…
Easy to order and quick to deliver,only problem is alot of the tubs had broken lids ,probably from transit ,this has happened before
20 janvier 2026
Réponse de Natural Instinct
Hello Penny
Thank you for your feedback. We’re glad to hear you found ordering easy and delivery quick. We’re very sorry to hear about the issue with the tubs and lids, we understand how frustrating that can be. We’ll be passing this on to our packaging team to help prevent it from happening in the future.
Kind regards
Megan
Réponse de Natural Instinct
Hello Kathryn
Thank you so much for your review! We’re delighted to hear that your pup is enjoying the food and that it’s easy to feed.
Your support means a lot to us!
Kind regards
Megan
Réponse de Natural Instinct
Hello Emma
Thank you for your 5-star review!
We really appreciate your support and are delighted to hear you were happy with the fast delivery.
Kind regards
Megan
Excellent
First time I had ordered from them on the advice of the breeder.
Excellent customer service, fast delivery and the quality of the food is excellent
13 janvier 2026
Réponse de Natural Instinct
Hello Victoria
Thank you so much for your lovely review!
We’re really pleased to hear that you found us on your breeder’s recommendation and that your first order was a great experience. It’s fantastic to know you were happy with the customer service, delivery, and, most importantly, the quality of the food.
We truly appreciate your support and hope to welcome you back again soon!
Kind regards
Megan
Réponse de Natural Instinct
Hello Kay
Thank you for your review! We’re really glad to hear you’re happy with the product, our customer service, and the speedy delivery.
We truly appreciate your support and hope to see you again soon!
Kind regards
Megan
Easy process
12 janvier 2026
Réponse de Natural Instinct
Hello Lauren
Thank you for your review! We’re glad to hear you found the process easy. We really appreciate your feedback and hope to see you again soon!
Kind regards
Megan
Great food for our pup.
Angus loves it. I had no previous experience with raw food with our other dogs and was a bit skeptical about trying it with our new pup. Natural Instinct came highly recommended by our breeder and glad to say that the food comes in individual tubs (which aren't too bulky for the freezer). Will definitely be buying again.
16 janvier 2026
Réponse de Natural Instinct
Hello Helen
Thank you so much for your kind review!
We’re delighted to hear that Angus is loving the food. It’s completely understandable to feel a bit sceptical when trying raw feeding for the first time, so we’re really pleased that the recommendation from your breeder and your experience with us have given you confidence. Great to hear the individual tubs work well for your freezer too!
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards
Megan
Terrible customer service
Terrible customer service.
Placed my order, items never arrived days after the expected delivery. Received a dispatch email for part of my order with no explanation what would happen to the rest (refund/later delivery).
Chased my overdue delivery to be advised it will arrive next day, it did not.
Waited another day and still no delivery so I chased again to be advised the courier had issues due to the weather and they’ll send more for delivery the following day.
Again no delivery, chased AGAIN, to be told its not fit for delivery as its been >48 hours so the items would be spoilt.
I asked them to send for a third time and they told me 3 of the 5 items were now out of stock. At this point I asked for a full refund.
They agreed but over a week later it still wasnt confirmed. So back I go chasing customer service who finally advise the refunds been processed and to wait the 3-5 days for the money to be returned (which I should have already received by now if they’d processed the refund when first requested).
From placing my order to getting my refund will be 2.5 weeks + 3-5 days, thats just not acceptable to be without my items or my money.
At no point has anyone from customer service apologised. Their service is a complete joke, I was a first time customer with a large breed puppy so will take my money to a competitor.
24 janvier 2026
Avis spontané
Réponse de Natural Instinct
Hi Kelly,
Thank you for taking the time to leave your review. We are truly sorry to hear about the experience you’ve had with your order and completely understand your frustration.
We would love the opportunity to make things right. If you’d like to give us a call, we’d be happy to discuss this further and see how we can resolve the situation for you following your refund, the best number to contact us on is 01276608500.
Unfortunately, some delays, such as adverse weather conditions, are completely outside of our control, and we sincerely apologise for the impact this had on your delivery.
Please know that your feedback has been shared with our team so we can improve our processes moving forward.
We genuinely value every customer, and we’re sorry that we didn’t meet your expectations this time.
If there is anything we can do, please do give us a call.
Kind regards,
Jamie
huge issues with Delivery with this…
huge issues with Delivery with this company - great product but they keep missing the delivery . thats a shame . you order , in time according to their delivery terms and condition but you might not get it on time
22 janvier 2026
Avis spontané
Réponse de Natural Instinct
Hi Marie,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you’ve experienced issues with your deliveries. While we always aim to dispatch orders within the timeframes outlined on our website, there are occasions, particularly during busier periods, when delays can occur.
Please be assured we do everything we can to minimise these and keep customers happy.
We’d really appreciate the opportunity to discuss your orders with you and see how we can improve your experience going forward. If you’re happy to do so, please feel free to give us a call.
Kind regards,
Jamie
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