Food arrived ontime, my lab is a huge fan of their food!! Licks her lips and does a little side to side shuffle just as i am about to put the bowl down. Although she is a lab she used to be fussy ove... Voir plus
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Had an issue more to do with the delivery of food than the food itself but the staff at Natural Instinct that I spoke to on 2 occasions were very helpful and dealt with the issue for me. A company tha... Voir plus
Have been happy for many years however, the "next day" delivery system has collapsed and it is impossible to know when your food is coming. If you are out then tough...it will defrost. For example, I... Voir plus
L'entreprise a répondu
REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO T... Voir plus
À propos de l'entreprise
- Magasin d'articles pour animaux
- Magasin d'alimentation animale
- Fabricant de produits alimentaires
- Producteur de produits alimentaires
- Fabricant de produits surgelés
- Animalerie
À propos de Natural Instinct
Écrit par l'entreprise
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Coordonnées de contact
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Royaume-Uni
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4,4
Excellent
1 k avis
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Too many damaged food boxes.
20 août 2025
Réponse de Natural Instinct
Hi Tony,
Thank you for taking your time to leave your feedback.
We are sorry that you are having broken tubs arrive to you, this is not how we would expect them to arrive and we want to improve where we can.
This will be raised with our packaging team to see if we can improve and make things better for future orders.
If you need anything, please do let me know.
Kind regards,
Jamie
My puppy can’t get to it quickly…
My puppy can’t get to it quickly enough! She absolutely loves it and this means I can concentrate on her training and not worry about her nutrition 🙂
13 janvier 2026
Réponse de Natural Instinct
Hello Alyson
Thank you so much for your lovely review!
We’re thrilled to hear your puppy loves it and that it’s helping you focus on her training. That’s exactly what we hope our products can do, make mealtimes nutritious, stress-free, and enjoyable for both pets and their owners.
We really appreciate your support!
Kind regards
Megan
Arrived on time and next day delivery
Arrived on time and next day delivery. Dog loves it.
13 janvier 2026
Réponse de Natural Instinct
Hello Lisa
Thank you for your review!
We’re so glad your order arrived on time and that your dog loves it. We hope mealtimes continue to be enjoyable!
We really appreciate your support.
Kind regards
Megan
Fantastic raw food, decent ingredients, delivered frozen solid and in good time, and for a great price. Excellent!
I don't have anything negative at all to say about Natural Instinct!. The number of options for food (turkey, chicken, beef etc) are great, the ordering process was very straightforward. The delivery of the items was perfect - absolutely everything still very much frozen, and very well packaged as well.
The food itself doesn't smell all that much, has a fantastic profile of meat, bone and low level of carbs, and there are plenty of juices running through the defrosted product that I am certain contain lots of nutrients for my boy.
As for my dog, he's a very happy chappy; normally a very picky eater, now a bit of a gannet. Even in just the week that I've had him on Natural Instinct, he feels stronger, has a firmer body, with a softer coat, and a very happy-go-lucky attitude.
I fully intend to remain with Natural Instinct, and have already recommended them to my parents for their dog too.
Thank you Natural Instinct, you've more than delivered the goods, and for a very competitive price too! :D
12 janvier 2026
Réponse de Natural Instinct
Hello Shaun
Thank you so much for your amazing review!
We’re thrilled to hear that your dog is enjoying the food and that you’ve noticed such great benefits so quickly. It’s fantastic to know that our products, packaging, and delivery are meeting your expectations, and that your picky eater has become a happy little “gannet”!
We really appreciate your kind words and your recommendations to your family. Your support means a lot to us, and we’re delighted to have you as part of the Natural Instinct family.
Here’s to many more happy, healthy mealtimes!
Kind regards
Megan
Réponse de Natural Instinct
Hi there,
Thank you for taking your time to leave your feedback.
We are glad that Gus is enjoying it, however if you did want to discuss this with us, we would be happy to run through things to ensure you feel confident with the food you are feeding.
If you want to give us a call, you can on 01276 608500 and we can talk about this in further detail.
Kind regards,
Jamie
This was a starter gift from my…
This was a starter gift from my breeder. The ordering was straight forward & friendly.
My puppy is loving the food & cleaning her bowl every meal, couldn’t be happier
2 janvier 2026
Réponse de Natural Instinct
Hello Linda
Thank you so much for your wonderful review!
We’re thrilled to hear that your puppy is enjoying the food and that everything was easy and straightforward. It’s always great to hear happy mealtime stories, thank you for sharing, and we hope your little one continues to love every meal!
Kind regards
Megan
Received my order in 2days
Received my order in 2days, was well packed and the puppy food arrived still fully frozen.
7 janvier 2026
Réponse de Natural Instinct
Hello Patrick
Thank you so much for your lovely feedback!
We’re really pleased to hear your order arrived quickly, well packed, and still fully frozen, that’s exactly what we aim for. We hope your puppy enjoys the food, and we really appreciate you taking the time to leave us a 5-star review!
Kind regards
Megan
Staff very helpful
Staff very helpful
Order always delivered on time
My dogs absolutely love the raw food
My dogs coats are always shinny they have lots of energy
Have been using Natural Instincts for many years and will continue to do so
6 janvier 2026
Réponse de Natural Instinct
Hi Trish,
Thank you for your kind review.
We are happy to hear that our staff are helpful and that more importantly your dogs love our food!
If you need anything just let us know!
Kind regards,
Jamie
Lovely pure product delivered on time
6 janvier 2026
Réponse de Natural Instinct
Hello Jayne
Thank you so much for your kind review!
We’re really glad to hear you’re happy with the product and that everything arrived on time.
We truly appreciate your support!
Kind regards
Megan
My order arrived to the Isle of Man…
My order arrived to the Isle of Man (not UK mainland) within 3 days of ordering even over a bank holiday! Puppy is finishing every mouthful, very happy!
30 décembre 2025
Réponse de Natural Instinct
Hello Mandi
Thank you so much for your lovely review!
We’re thrilled to hear your order reached the Isle of Man so quickly, especially over a bank holiday, and that your puppy is enjoying every last bite!
We really appreciate your support and hope your pup continues to love their meals.
Kind regards
Megan
Best raw food bar none
Always good value and always here the next day excellent service and product
5 janvier 2026
Réponse de Natural Instinct
Hi Daniel,
Thank you for your kind 5* review.
We are glad to hear that our service and product works for you.
Thank you for your continue support.
Kind regards,
Jamie
Réponse de Natural Instinct
Hello Chiggers
Thank you for the wonderful feedback!
We’re so pleased to hear the delivery was prompt and that your dog is loving the food, that’s exactly what we love to hear!
Kind regards
Megan
Natural Instinct food
My dog loves the food. Great to get next day delivery & a bonus having a discount code for my order
5 janvier 2026
Réponse de Natural Instinct
Hello
Thank you so much for your lovely review!
We’re really happy to hear your dog is loving the food, and that you enjoyed the next day delivery, and the discount too!
We really appreciate your support.
Kind regards
Megan
I have previously left a review and disappointed
I have previously left a review.
My package arrived damaged three boxes oozed their contents crushed in transit
My dog is hungry despite giving her the recommended amount perhaps due to a lower protein content than her previous food
I will not be repeating my order
5 janvier 2026
Réponse de Natural Instinct
Hi Sarah,
We are really sorry that your experience with Natural Instinct is not as you had expected.
We try our best to provide the best products and service possible, including our boxes.
If you would like to give us a call, we are always happy to replace any broken tubs or come to a suitable resolution for you.
Our phone lines are open from 8:30am until 5pm. If you would like to give us a call, we would be more than happy to speak to you regarding these issues.
Kind regards,
Jamie
The product is great but
The product is great but, on this occasion the delivery was very unsatisfactory. It was not our usual DPD driver and she didn't even bother to come to our house. Fortunately, it was so well packaged, when I tracked it down the following day it was all still frozen.
2 janvier 2026
Réponse de Natural Instinct
Hello Kate
Thank you for your honest feedback, we’re really pleased to hear you’re happy with the product and that it was still perfectly frozen when you received it.
However, we’re very sorry to hear about the delivery experience on this occasion. That’s certainly not the level of service we’d expect from our courier, and we completely understand how frustrating that must have been. We really appreciate you bringing this to our attention, and we’ll be sure to pass your comments on so this can be looked into.
Thank you again for your support, and please don’t hesitate to get in touch if we can help with anything at all.
Kind regards
Megan
Great product with great service!
Delivery was quick and I was kept informed from start to completion. All packed beautifully and still frozen of course.
28 novembre 2025
Réponse de Natural Instinct
Hello Liz
Thank you so much for your wonderful review!
We’re thrilled to hear you were happy with the service and that everything arrived quickly, well-packed, and still frozen. We really appreciate your support and hope your dog continues to enjoy every meal!
Kind regards
Megan
So far, so good 👍
So far, my dogs love it. Frozen raw meat delivery was terribly hit and miss with Natures Menu. Here's hoping this company can do better and I don't end up with the wrong food, freezerburned or defrosted orders!
30 décembre 2025
Réponse de Natural Instinct
Hello Lora
Thank you for your review! We’re so pleased to hear your dogs are enjoying the food.
We completely understand your concerns, we take extra care with our frozen deliveries to make sure everything arrives in perfect condition, fully frozen and correctly packed.
We really appreciate you giving us a try and hope we can keep impressing both you and your pups!
Kind regards
Megan
Well packaged
Well packaged. Good quality. Waited a while for delivery but that was my oen fault as ordered to late over the Christmas period.
Thanks.
24 décembre 2025
Réponse de Natural Instinct
Hello Nicola
Thank you so much for your wonderful review!
We’re delighted to hear that you were happy with the packaging and quality. We really appreciate your patience with the delivery over the busy Christmas period and hope to serve you again soon!
Kind regards
Megan
Great service quick and easy to order…
Great service quick and easy to order and very fast delivery
24 novembre 2025
Réponse de Natural Instinct
Hello Tracy
Thank you so much for your kind words!
We’re thrilled to hear you found our service quick and easy, and that your order arrived promptly.
We really appreciate your support!
Kind regards
Megan
Product is very good
Product is very good, delivery experience excellent, I just wish they would inform us of price rises and why, it's now over £4 for 1kg of dog food .
18 août 2025
Réponse de Natural Instinct
Hi Keith,
Thank you for taking the time to leave your feedback.
We completely understand how frustrating it can be when prices increase; however, we would love the opportunity to speak this through with you and explain why this has happened.
Our phone lines are open from 8:30am until 5pm. It’s best to catch us on 01276 608 500.
Please let us know if we can help with anything else in the meantime.
Kind regards,
Jamie
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