Ordered 21st June,,found out by looking through websites that DHL supposedly recieved parcel 22nd & would deliver "today "23rd June . Checked again told it would be delivered tomorrow 24thJune. Jus... Voir plus
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Lisez les avis des autres
Food arrived ontime, my lab is a huge fan of their food!! Licks her lips and does a little side to side shuffle just as i am about to put the bowl down. Although she is a lab she used to be fussy ove... Voir plus
REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO T... Voir plus
Had an issue more to do with the delivery of food than the food itself but the staff at Natural Instinct that I spoke to on 2 occasions were very helpful and dealt with the issue for me. A company tha... Voir plus
À propos de l'entreprise
- Magasin d'articles pour animaux
- Magasin d'alimentation animale
- Fabricant de produits alimentaires
- Producteur de produits alimentaires
- Fabricant de produits surgelés
- Animalerie
À propos de Natural Instinct
Écrit par l'entreprise
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Coordonnées de contact
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Royaume-Uni
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Product is very good
Product is very good, delivery experience excellent, I just wish they would inform us of price rises and why, it's now over £4 for 1kg of dog food .
18 août 2025
Réponse de Natural Instinct
Hi Keith,
Thank you for taking the time to leave your feedback.
We completely understand how frustrating it can be when prices increase; however, we would love the opportunity to speak this through with you and explain why this has happened.
Our phone lines are open from 8:30am until 5pm. It’s best to catch us on 01276 608 500.
Please let us know if we can help with anything else in the meantime.
Kind regards,
Jamie
It is always good 100%
20 décembre 2025
Réponse de Natural Instinct
Hello Ian
Thank you so much for your continued support! We’re delighted to hear you’re always happy with our products.
Kind regards
Megan
Natural instinct raw chicken puppy frozen food
My 8wk old labrador puppy loves the raw frozen food, he eats it soo well always licks his bowl after for ages 😆
20 décembre 2025
Réponse de Natural Instinct
Hello Caroline
Thank you so much for your lovely review!
We’re thrilled to hear your 8-week-old Labrador is enjoying the Natural Instinct Raw Chicken Puppy food, and that he’s finishing every last bite. Happy, healthy pups make us so happy too!
Kind regards
Megan
Great product
Great product, doggo loves this raw food - next day delivery as promised - great company!
15 décembre 2025
Réponse de Natural Instinct
Hello Simon
Thank you so much for your kind words!
We’re delighted to hear that your dog loves the raw food and that your order arrived quickly.
We really appreciate your support!
Kind regards
Megan
Helpful staff and delivered on time and…
Helpful staff and delivered on time and puppy loves it.
17 décembre 2025
Réponse de Natural Instinct
Hi Lynette,
Thank you for your kind 5* review.
We are glad to hear that our customer service team were helpful and that your puppy loves our food!
Please let us know if we can help with anything in the future.
Kind regards,
Jamie
Recommended by our dogs groomer
The product was recommended by our dogs groomer, as he is quite overweight.
Ralph, our cockerpoo absolutely loves it. His coat is already looking glossier, and in only two weeks we have noticed a difference in his energy levels.
The company gave an initial discount, and delivery was within days..
15 décembre 2025
Réponse de Natural Instinct
Hello Jo
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that Ralph is enjoying the product and that you’re already seeing such positive changes in his coat and energy levels, that’s exactly what we love to hear.
It’s great to know your groomer’s recommendation has worked out so well, and we’re pleased you were happy with the discount and quick delivery too.
Thank you for choosing us, and please give Ralph a cuddle from all of us!
Kind regards
Megan
My 6 months old German shepherd puppy…
My 6 months old German shepherd puppy loves the food. The price is reasonable.
10 novembre 2025
Réponse de Natural Instinct
Hello
Thank you so much for your lovely review!
We’re so happy to hear that your 6-month-old German Shepherd puppy is enjoying the food, that’s wonderful to know. And we’re glad you’re finding the price reasonable too!
Thank you for choosing us, and we wish you and your pup many happy, healthy meals ahead.
Kind regards
Megan
Crushed boxes and substitutes
Packing box was too small for 15 one kilo boxes, so they arrived crushed. Beef was out of stock and substituted without advising us.
8 décembre 2025
Réponse de Natural Instinct
Hi Linda,
Thank you for taking your time to leave a review.
We are sorry that the box seems to small for the order, this is something we can look into and assure that this does not happen again.
One of the customer service team will drop you an email to discuss further. We are always happy to help as much as possible, we are free on the phones Monday till Friday 08:30am - 5pm.
Please give us a call if you need anything in the meantime.
Kind regards,
Jamie
Réponse de Natural Instinct
Hello Tara
Thank you for your great review!
We’re so pleased to hear you were happy with the super quick delivery and the discount code, we always love being able to offer a little extra value.
Thanks for choosing us, and we look forward to serving you again soon!
Kind regards
Megan
Nula our little pup absolutely loves…
Nula our little pup absolutely loves the Natural Instinct food, we had very quick delivery and very helpful sales assistant.
13 décembre 2025
Réponse de Natural Instinct
Hello Martin
Thank you so much for your lovely review!
We’re thrilled to hear that Nula absolutely loves the Natural Instinct food, that’s the best kind of feedback for us. And we’re so pleased you were happy with the quick delivery and the helpful service from our sales team too.
Thank you for choosing us, and please give Nula a cuddle from all of us!
Kind regards
Megan
First order
I had an issue with my first order which was delayed and I spoke to Ellie at Natural Instincts and she arranged for another delivery the next day. All sorted so quickly. Would definitely order again
12 décembre 2025
Réponse de Natural Instinct
Hello Karen
Thank you so much for your wonderful review!
We’re really pleased that, despite the initial delay, everything was resolved quickly for you. Ellie will be delighted to hear your kind feedback, she always goes the extra mile for our customers.
Thank you for your understanding and for choosing Natural Instinct. We truly appreciate your support and look forward to welcoming you back again soon!
Kind regards
Megan
Excellent service
Excellent service and don't charge for postage over 10kilos, unlike some others. Food is good quality and delivery is quick, and efficient via DPD.
11 décembre 2025
Réponse de Natural Instinct
Hello Lynn
Thank you so much for your great review!
We’re really pleased to hear you’re happy with the service, the quality of the food, and the fast, efficient delivery, and we’re glad the free postage over 10kg makes a difference too.
Thank you for choosing us, and we look forward to serving you again soon!
Kind regards
Megan
Quick delivery and my dog loves it
Quick delivery and my dog loves it! No veg in it so I add a bit of chopped carrot
5 décembre 2025
Réponse de Natural Instinct
Hello Mrs Harper
Thank you so much for your lovely review!
We’re delighted to hear your order arrived quickly and that your dog is loving the food, and we love the idea of adding a little chopped carrot too, that’s a great touch!
Thank you for choosing us, and we look forward to serving you and your pup again soon!
Kind regards
Megan
I had a bad experience with pet…
I had a bad experience with pet products. But they responded quickly and replaced the product.
2 décembre 2025
Réponse de Natural Instinct
Hi Natalja,
Thank you for your 4-star review.
I am sorry that there were issues with your initial order, I am glad we were able to rectify this for you and make your experience better.
We appreciate you taking the time to leave us feedback!
Please do not hesitate to get in touch if you ever need an help in the future.
The goods I ordered were delivered on…Healthy and happy dogs
The goods I ordered were delivered on time which is great news for my dogs 🐶🐶 . They certainly enjoy Natural Instinct, they have beautiful shiny coats and no smelly breath and I am happy to recommend it to all dog owners ☺️
2 décembre 2025
Réponse de Natural Instinct
Hello Janet
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that your order arrived on time and that your dogs are enjoying their Natural Instinct meals so much. Shiny coats, fresh breath, and happy pups, that’s exactly what we love to hear!
Thank you for your recommendation and for choosing Natural Instinct. Please give your dogs a big cuddle from all of us!
Kind regards
Megan
Raw foodVery quick delivery and my little…
Very quick delivery and my little staffy loves it all!!
8 décembre 2025
Réponse de Natural Instinct
Hi Adam,
Thank you so much for leaving us a 5-star review.
We are so happy that you are satisfied with our delivery services and that your staffy loves their food!
Please do not hesitate to contact us if you ever require any help or advice.
Kind regards,
Ellie
Réponse de Natural Instinct
Hi Helen,
Thank you for leaving us a 5-star review and taking the time to share your feedback as a first time buyer!
We are delighted that you are happy with our products.
Please let us know if you ever require any help in the future.
Kind regards,
Ellie
My cats love the pure chicken 😺
I love my pets eating raw meat, this is the only supplier we use as it's the best meat, well packaged, good prices. Arrives promptly and still frozen. My animals love the pure chicken.
12 décembre 2025
Réponse de Natural Instinct
Hi there,
Thank you for your review.
We are sorry that your cats no longer seem to be enjoying our food. The products themselves have not changed, however cats can notice miniscule changes.
We hope that you might give us another go, feel free to give us a call and we can discuss this in more detail.
Please let me know if you need anything else.
Kind regards,
Jamie
Great product
Great product, very quick delivery packaged well to keep cold. Like the plastic but recyclable trays too.
29 novembre 2025
Réponse de Natural Instinct
Hi Ann,
Thank you so much for the 5-star review!
We are delighted that you are satisfied with our products and delivery service.
We really appreciate your feedback on our packaging. We try our best to be as environmentally friendly as possible, whilst still marinating the quality of our frozen food, so this is lovely to hear!
Please let me know if you need any help in the future.
Kind regards,
Ellie
The new packaging is a lot better.
28 novembre 2025
Réponse de Natural Instinct
Hi Trevor,
Thank you for taking the time to leave us a positive review.
We really appreciate your comments on our packaging and we are so pleased that you are happy with it!
Please let us know if you need any assistance in the future, we would be happy to help.
Kind regards,
Ellie
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