Naturaw Avis 

Wow what an amazing company!

When I was first looking to switch my dog over to raw, I had a lot of considerations. How would I best meet my dogs needs? From moving her off of which I now know to be a really bad dry food company that is very popular, I went onto Allaboutdogfood.co.uk and found Naturaw. And wow, I was so positively engaged with how much consideration they put into every aspect of this business.

I was very concerned with plastic waste when switching to raw food as almost all other companies food come in plastic packaging. And it's not just the waste but the idea of my dog getting potential micro plastics in their food daily. Naturaw have heavily considered this in their ethos to remove as much, if not all plastic packaging as possible.

And not only this, but I am following a vegan diet, and knowing that the animals used in the production of this food are either grass fed, free roaming or coming from sustainable sources is an absolutely huge factor for me in why I chose this food.
It is rated 97% for my dog on Allaboutdogfood.co.uk which is pretty much unmatched.

All the other foods rated as highly as Naturaw Forage are even more expensive so this is not at all a problem to me as I know that I am getting food that is worth every penny. However, I sometimes struggle to buy this food as it is a higher price than I can pay a lot of the time, but any time I can afford it I will get it for my dog and I notice such a difference in her. Her coat is so shiny, she is so calm and content and she is so happy in herself and lacks so much of her anxious tendencies (she's a border collie).
It may seem weird that I can say this, but I have tried her on other relatively highly rated foods (87%) that are on the market that are slightly cheaper when I can't afford to buy Naturaw Forage, and it really is a noticeable difference in her demeaner.

She is a real foodie, so I can't say whether she prefers this to other raw foods but she definitely loves it!
There are a variety of different flavours to try, I personally buy a selection of all of them for my pup and she loves every one.

I have only one fault to mention and that is that the film has to be cut instead of peeled away which can sometimes be a nuisance with resealing it when storing it in the fridge. But this is such a small fault that it was barely worth mentioning and doesn't change how highly I rate this food and the company for all of their considerations into every aspect of this food.

I also cannot comment on the delivery service or ordering of this product as I buy from a local pet store that stocks it. However, I have ordered from the site in the past and had absolutely no issues at all, I was always informed of any approaching holidays and their cut off dates for deliveries etc which I appreciated.

Thank you Naturaw so much for making feeding my dog the perfect diet completely guilt free for me.
And thank you for having such a unique and powerful ethos in the raw food industry, it's appreciated heavily by myself and I'm sure so many others.

Very pleased with the quality of the product and speed of delivery after order. However have become very frustrated with packaging. Used to be able to easily lift one corner to remove internal packaging from cardboard container. That rarely now is the case with countless boxes ending up to landfill!

Active engagement with me in the afternoon when Abbie from Customer care came into an engaged conversation with me, the company tried to address what appear to be computer glitches, where the chat pink cloud attempts to address my ordering struggles had failed in the morning. With perseverance, though I never did receive, for some reason , the invoice Abbie made for me on either email address they use , this morning, I was able to place an order for these excellent products.
I am therefore, updating my review , where I have never given less than 5 *****for products, as Abbie has gone the extra mile to try to help me . I believe that some site issues may work better for regular subscriptions, but currently I have been using one off orders as regular ones don't fit in with my life pattern at present .
I have managed to submit an order this am ,using the site. All is well . AS Hants.

Excellent
My dogs love it

Great company to deal with.
The raw food for our dog is top quality.
Thankfully, I've found a local stockist so I don't need to order online.

I am thrilled to have found this company and they're really good dog food. It is truly good, great ingredients, nutrition is high on their menu . MY SIX (ONLY SIX!!) absolutely devour this food with gusto and delight. Service is fantastic and I am very very pleased with how they enjoy it, and excuse the next bit - what comes out the nether region is PERFECT. Hope thats ok to say - I think its extra OK.

Hiding options to cancel, awful AI customer service, unable to manually remove a £2 bag of treats I never ordered in the first place, annoying points schemes with messages warning you not to cancel items, very unfriendly company.

Great food, arrived frozen, very happy dog!

My dogs love all of the recipes.Easy site to order from and delivered on time

If anything goes wrong with Naturaw there is no phone number just a bot to speak really disappointed and lost over £50 worth of good as unable to contact them.

From the food itself, to the product packaging and the delivery boxes, I think Naturaw is hands down the best available.

The Forage is the only thing that healed my very allergic dog and over the years I tried everything! Things would palliate and then she would flare up again but the forage must have healed the gut as she no longer suffers with any of it. Delivery is great and with DPD very easy to monitor and manage. Thank goodness for Naturaw ✨

I would wholeheartedly recommend Naturaw products. My dog can be fussy with her food but has consistently stuck with Naturaw. The products stack easily in the freezer and I mix them up so I get a different flavour each time. She appreciates the change of flavour and I know she is getting high quality food. She is thriving. It's such an easy buying process and delivery is always very prompt and well packaged.

Quality product at reasonable price, local company and my dog is really happy with her food 🤗

I bought Naturaw because it has has recipes that don't contain carrots, peas or any other vegetables unsuitable for a dog with a massive yeast overgrowth. Almost all companies include these vegetables because I guess they are cheap. It's been really disappointing in the past to even order 'single protein' meats, only to find them laden with the above vegetables. I'm very pleased with my current purchases, and my old dog loves them too!

My raw fed dog has had some issues with acid reflux in the evenings. To cut a long story short I moved him onto some of Naturaw’s low fat meals to see if that would help. It seems to have made a big difference. The other plus is that the meals do not contain carrot which I am very happy about as carrot makes him itchy. The subscription is great with good subscriber deals as you progress. Customer service were very helpful when I had an issue early on. All sorted very quickly. Very happy

1/5 stars: Frozen delivery, weeks of back-and-forth, still no resolution

Long-time customer, but this experience has completely put me off. My order (#NATS0286126) was left beside the driveway in direct sun instead of at the door. By the time we found it, the box was falling apart, and everything inside had fully thawed. We had to throw it all away.

What followed was over two weeks of email back-and-forth. I was first asked to prove I'd contacted them the same day, then asked for photos of the individual trays after I'd already told them the food had been binned because it was warm and melted. I sent delivery photos multiple times. Eventually I was offered 50% off a future order as "goodwill," with no refund or replacement for the order that was ruined.

I have a newborn and very little time for lengthy correspondence, which I made clear repeatedly. Despite that, the case has now been escalated to a manager who is asking to schedule a phone call rather than simply resolving it; all I've asked for from day one is a refund or reshipment.

I understand deliveries can go wrong, but the customer service process here made a simple problem take weeks, with a dog going without food the whole time.

Can't recommend based on this experience. We are looking for another company to source dog food as well.

Naturaw supply excellent quality mince for my dogs. My dogs are quite fussy but in general they love the Naturaw, not all flavours but most.
Orders are despatched quickly so an excellent all round service