We had been looking for a new kitchen for over a year. We visited a number of kitchen showrooms but we couldn’t get a plan that felt right for us. There was an offer on for initial kitchen design and... Voir plus
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Lisez les avis des autres
The Belfast store staff is very helpful especially Magda who spend a bit of time with us trying to figure out our couch options considering on new space. Can’t wait to see the couch and will be back f... Voir plus
After our first visit to Neptune we knew it was the best choice for us. Many thanks to Stella and Kael for all their help from concept to completion of our kitchen. We eventually decided to undertake... Voir plus
L'entreprise a répondu
Brilliant Belfast Neptune, as always!! Sorted out a little online order problem I had experienced, it was one lovely call to Joe and everything was fixed!! Such a pleasure to shop with you guys and an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Belfast
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
315 Ormeau Road, BT7 3GL, Belfast, Down, Royaume-Uni
- 02896 919988
4,7
Excellent
194 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Impossible to buy anything in Belfast…
Impossible to buy anything in Belfast store. Have gone up to the counter numerous times with an item in my hand to be told, Sorry we can't sell this because its display only. Just tried to buy Browning Lantern online and given 3 different delivery dates, Had to cancel in the end. Totally exasperated.
4 janvier 2022
Avis spontané
Réponse de Neptune - Belfast
We are very sorry to hear you have not had the experience you should have on this occasion. Thank you for leaving your feedback and bringing this to our attention. If you would be so kind as to provide your contact details to the address below, we will ensure a Team Leader follows up with you regards this: onlinestore@neptune.com. Best wishes, Charlie
Prompt delivery of good quality chairs…
Prompt delivery of good quality chairs in time for Christmas
21 décembre 2021
Réponse de Neptune - Belfast
Good Afternoon Brian, Thank you for a lovely response. The team at Neptune wish you a very merry Christmas!
Hidden Costs
This was my first purchase from Neptune - a table lamp and shade.
Two things disconcerted me at the time of ordering. The lamp and shade were displayed but the price shown was for the base only. The shade cost was then added at the till point.
Secondly, VAT was not included in the price as shown. With the unexpected shade cost this made another big difference to what I'd assumed I'd be paying.
The order was made on October 6th and I was told to expect delivery in November. In fact delivery took until into December.
I think my main issue was the VAT being left out of the price shown, an unwelcome practice I associate with the U.S. and not with U.K. retail.
19 décembre 2021
Réponse de Neptune - Belfast
Good Afternoon,
I am sorry to hear you have not had the experience we would hope. I would love the opportunity to look in to this further for you. Please email me on Sheri.Harvey@neptune.com Best Wishes, Sheri
Réponse de Neptune - Belfast
Thank you for a glowing review! We hope you have a wonderful Christmas.
Neptune Belfast
The store let me know immediately when…
The store let me know immediately when it became clear there would be a delay. The delivery and installation was seamless and the delivery men were lovely.
22 novembre 2021
Réponse de Neptune - Belfast
Hi Siobhan. Thanks for leaving us a review and for being understanding of the delay during these times. We are so glad you are happy with everything, please just let us know if you need anything. Thank you, Neptune Belfast.
Réponse de Neptune - Belfast
Hello Agnes, thanks very much for taking the time to leave us a 5 star review. We really appreciate it and we really love having you in store at Neptune Belfast. You are very much a valued customer. Have a great day, thanks. Neptune Belfast
A truely beautiful experience
A truely beautiful experience going to Neptune. Professional staff who know their business inside out. I was looking at the beautiful furniture and kitchens when I noticed a lovely colour of paint on the walls....and realised then that the paint was theirs........totally bespoke to Neptune and great quality. so, basically went in for a quick jook about and see their kitchens and furniture, and came out after ordering paint for my kitchen! Wow.......didn't see that one coming! The day I collected my paint (Grey Oak) they had their Christmas display in the shop and the amount of people in there was amazing, all looking for something different and quite beautiful. If that's you, then this is the shop to explore.
22 novembre 2021
Réponse de Neptune - Belfast
Thank you so much for your beautiful review of our shop. I am so happy you found the paint that was just right for your kitchen and I hope it looks just as you wished. We look forward to welcoming you back soon and hope you have a lovely start to the new week. Best wishes, Laura.
Very happy overall
Very happy overall with the service we received from Neptune Belfast. Each team member we spoke to really took the time and effort to make sure we were happy with our kitchen design, explained every step of the process to us, and in the end- we managed to create the kitchen of our dreams. The quality of the pieces are wonderful and should last us a very long time! Well worth the wait (covid impacts!)
16 novembre 2021
Avis spontané
Réponse de Neptune - Belfast
Hi Nicola
Thanks for leaving the lovely 5 star review. It is so great to hear you are so pleased with the service at Neptune Belfast and hope to see you in store again soon. Have a great day!
Neptune Belfast
Very helpful shop staff
Very helpful shop staff. My order was ready within the allotted date. The delivery company guys were courteous and bang on time. The furniture was assembled quickly and positioned as per my request.
15 novembre 2021
Réponse de Neptune - Belfast
Hi Wilma. Thanks for taking the time to leave us a 5 star review. We are glad you are so happy with your order and we look forward to seeing you in store again soon.
Neptune Belfast
Réponse de Neptune - Belfast
Hi Katrina
Thanks for leaving the 5 star review, we are so pleased you are happy with your table
Beautiful store and exceptional staff
16 octobre 2021
Réponse de Neptune - Belfast
Thank you for your taking the time to review our store and thank you for your lovely feedback!
Good after sales service
Friendly service and good advice. An issue with a new bench (3 screwdriver holes) was easily resolved with the unsolicited offer of a complementary cushion.
27 septembre 2021
Réponse de Neptune - Belfast
Hi Brian
Thanks for taking the time to leave Neptune Belfast a 5 star review, we really appreciate it. All the best, we look forward to having you in store again soon
Brilliant paint consultation from an expert
Hi just to say a big thank you to Kaya we visited the Belfast store today such a lovely shopping experience. Kaya was a great help suggesting paint colours for our living room she really took the time to understand our existing room, colour scheme and we came away with sample paint to try. Kaya is a real asset to the store and once my husband tries out the news paint samples we will be back. Alison xx
17 septembre 2021
Avis spontané
Réponse de Neptune - Belfast
Thank you so much for your review, Alison. I am so happy to read Kaya had been helpful and has made the store visit a fruitful one. We look forward to welcoming you back when you are ready. Best wishes, Laura
Excellent customer service
Hi. I’d like to congratulate Kaya for her excellent customer service in the store today. Kaya took time and effort and suggested alternatives to ensure I got exactly what I was looking for. She was professional and friendly and very welcoming. I don’t usually shop in store but after this experience that will change. Thank you so much Kaya.
Kind regards Alison
15 septembre 2021
Avis spontané
Réponse de Neptune - Belfast
Hi Alison
Thank you so much for leaving such a lovely review, we have passed your kind comments on to Kaya. We are glad you had such a great experience in store and we hope to see you again soon
Thanks
Neptune Belfast
Love this store
Love this store! Always a pleasure to visit. Staff are always polite and willing.
13 septembre 2021
Réponse de Neptune - Belfast
Hi Patricia
Thanks so much for the lovely review! We love having you in the store. See you soon.
Fabulous Service
Fabulous service from Zoe, Jill and the team in Belfast. Our home is coming together beautifully.
8 septembre 2021
Réponse de Neptune - Belfast
Hi Michelle
Thank you so much for your lovely review, we will pass your comments on to Zoe and Jill. Please just let us know if you ever need anything.
Thanks
Neptune Belfast
Love this store it’s amazing for…
Love this store it’s amazing for inspiration and the staff are so friendly
12 août 2021
Avis spontané
Réponse de Neptune - Belfast
Hi Lauren
Thanks for the lovely review we really appreciate it!
Réponse de Neptune - Belfast
Hi Barbara,
Thank you for taking the time out. Hopefully we will see you in store soon.
Neptune Belfast
A great store
Staff are always very welcoming and helpful anytime I am in. The showroom is stunning, alongside an amazing array of high quality products!
Dog friendly too which is great to see!
11 août 2021
Avis spontané
Réponse de Neptune - Belfast
Hi John. We appreciate you taking the time to leave a review, thank you so much. We are always happy to see you and pup in store!
Dreamy & calm store
Dreamy store - think I need everything! Lovely & approachable staff with great knowledge. Would never turn down an invite to have a look around - there is always something new!
11 août 2021
Avis spontané
Réponse de Neptune - Belfast
Hi Andrea, this is so lovely to hear! Thank you for taking the time to leave your review. If there is anything you need please just let us know
Neptune Belfast
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