Neptune - Farnham Avis 

I have been helping my mum with ordering a new kitchen and must say how pleased we have been with the experience we have had from Neptune. Danica from the Farnham store is an absolute pleasure to work with and made what can be a stressful time of ripping out and replacing an entire kitchen a very enjoyable one.
The design process took place in the store and then with a visit to the home. There were a few tricky obstacles to work around and Danica came up with a great solution to them. Surveys were completed and a gorgeous album was given to us which displayed the proposed kitchen beautifully. The attention to detail is astounding.

Everyone who has been involved in the process, Greg, the installations manager, Leon and the team of fitters, the delivery guys, they have all been very friendly and polite and nothing has ever been too much trouble.

We were given an installation schedule and everything on the list commenced when it should without any delays. Everyone turned up on time. Cleaned up well and were very friendly and so easy to have in your home. Even all the cardboard packaging was collected by a team and taken away on a set date. We were notified every step of the way.

After the worktop was templated and fitted, the kitchen was then finished with a decorator coming to give the cabinetry a signature paint to finish it perfectly.

We honestly cannot fault the service we have received. It has been amazing and we are both thrilled with the finished kitchen. Thank you.

The delivery men were so respectful and very helpful, asking me where I wanted the bedside units moved to and carried my mattress from another room to put on my new bed, which is also perfect.
I am very happy with my purchase and the service.

Beautiful products. Excellent service by knowledgeable staff. Was shocked to hear delivery charge is £100 even if you live next door. Decided not to order instore so went on line for free delivery.
If we all go on line your beautiful shops will not survive. Waiver the delivery fee or loose customers.Delivery by the way was on time and by 2 charming helpful young men.

My first time at Neptune and I loved it! Special thanks to Lauren who was so helpful with suggesting some accessories for my house and giving me advice on how to arrange the pieces.
Mia and James were also so lovely at the till!
Thanks again, and I will be back soon!

From the moment we walked into the showroom the staff were helpful and pleasant. We were given an estimated delivery time of 5 weeks but our items were ready for delivery within a week. The guys who delivered it were very courteous and efficient, unpacking everything for us and taking away the rubbish. I can highly recommend Neptune.

We have a beautiful Suffolk kitchen from Neptune , recently ordered a Suffolk sideboard but unfortunately it has a bad gap between doors! Hopefully will be sorted !

After a bumpy start with the interior design service at Guildford (with poor follow up after an instore discussion), I have been very impressed with the quality of the service. An at-home visit was followed by a beautiful presentation of the design at the Farnham store which is well worth a visit. Fabulous room sets from kitchens to utility rooms to bedrooms. Everything is of a high quality and tastefully arranged. We know we are being sold a vision buy hey we like the vision! Will be ordering most of what was recommended.

Neptune in Farnham have been great helping us with ordering and furnishing our new home. They were great in updating us on furniture arrivals and keeping some in storage for us while our home was being built. The delivery team were exemplary. We are very pleased with how the rooms look and feel. The bed is very comfortable. Thank you.

Utterly beautiful and brilliant from start to finish Everything was handled personally and professionally which made the whole experience worthwhile. Further Purchases made since the installation of our new kitchen have all been just as easy. From what started as a project of fear turned out to be a project of delight. Thank you Neptune

Excellent shopping experience from start to finish.
Helpful, accommodating staff and an array of beautiful furniture and so much more.

Quality and beautiful furniture. Knowledgable and friendly staff. Very efficient delivery service. We are so pleased with our rattan dining chairs.

Stunningly beautiful chairs and great service from the team. Thank you

Beautiful table. Summer dining just got a whole lot better.

Lights were in stock and arrived quickly.
Excellent service team

Great shopping exprience wanted to buy an ex display wall clock reserved for someone else ... A big thankyou to the staff @ Farnham store for being so patient and helpfull I'm not the easiest shopper to deal with so hats off to the lovely lady who dealt with the request your a 🌟

Lovely atmosphere at Farnham, welcoming and helpful staff and of course beautiful things to browse over. Staff make or break and those at Farnham make it. Took my daughter yesterday and her comment was what a relaxing place to shop. Nice.

Kitchen Design and Installation
The design team (Gill, Sarah and Caitlin) were brilliant throughout the process and we have a kitchen that we absolutely adore! They came up with different design options and then built them out, with visuals around what each part of the kitchen would look like. This really brought it to life and helped us to then tweak the designs to make it personal to us.

The ordering process for all of the cabinetry and appliances was really well managed by Catlin and took out a lot of the faff that you anticipate when doing a new kitchen.

The installation team (Phil and Brin) were great at working with our builder to sequence taking out the existing kitchen, doing the flooring and then doing the installation once all of the cabinetry and appliances arrived. We didn't have any real challenges given the pandemic and some of the supply chain impacts, which is really testament to how amazing the team were in managing the end to end process.

We would like to say a huge thank you to Neptune and the team at Farnham! We are so thrilled with the kitchen and it's all down to you guys.

Jon and Laura Brown

Our concern was sorted quickly and efficiently without a fuss and a replacement item sent promptly to our home address. Excellent service, thank you.

Neptune delivered us a damaged chest of drawers and a headboard with the wrong fabric on. A new delivery date and collection date was arranged but the delivery drivers couldn’t find us, so I am still left with a damaged item and an incorrect item. This isn’t first experience of order from Neptune and it’s not been a great success so far.

My order was taken efficiently with courtesy.