We are so glad that we had the benefit of Neptune's Home Design Service when redoing our living room. Our designer, Gill visited in person and understood what we were hoping to achieve whilst grappli... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This was my first Neptune order and my experience of the delivery was excellent. The staff were polite and professional and they assembled the Chawton unit, which looks lovely. I’m very pleased with m... Voir plus
L'entreprise a répondu
We have just taken delivery our new Walton Four poster bed which we bought from the Farnham showroom. The bed is beautiful, the staff in the showroom were extremely helpful and Clint and Marcin who de... Voir plus
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Beautifully curated collection. Quality used to be slightly better. The prices have become a little more inflated than products worth but probably due to import duties. Customer service department is... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Farnham
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
16 Folly Hill, GU9 0BB, Farnham, Surrey, Royaume-Uni
- 01252 713 047
4,8
Excellent
198 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Could have communicated lead times…
Could have communicated lead times before ordering, long delays and then extended again. Products were good, some were damaged but replaced.
14 décembre 2021
Réponse de Neptune - Farnham
Hello Kidd Interiors...thank you for taking the time to leave us a review. I'm so sorry to hear that communication & lead times weren't as expected, we are doing our upmost to improve these but thank you for your patience & feedback on this. If we can be of further help then please do contact us in store. Kind Regards Sophie
Design service with great ideas and wonderful end result
We used Neptune’s design service for our family home and were impressed with the new ideas they brought. Kyra did an excellent job and the end result exceeded our expectations!
11 décembre 2021
Avis spontané
Réponse de Neptune - Farnham
Hello Lodewijk. Thank you so much for taking the time to leave us such a positive review. I'm thrilled to hear you were happy with your experience & I will pass on your kind words to Kyra. We hope to see you in store again soon! Best Wishes Sophie
Superb as always
Superb as always. This was a gift and was the quality I expect of your wonderful company.
24 novembre 2021
Réponse de Neptune - Farnham
Hello Anne
Thank you so much for taking the time to leave us such a positive review, we really appreciate it.
Hope to see you again soon!
Warm Regards Sophie
Such a professional service as you’d…
Such a professional service as you’d expect from this fantastic brand.
10 novembre 2021
Réponse de Neptune - Farnham
Hi Justine,
Thank you so much for taking the time to leave us such a positive review. We hope to see you again soon!
Warm regards,
Hannah
Réponse de Neptune - Farnham
Hello Julia, Thank you so much for leaving such a positive review, we are really happy to hear you are pleased with your experience.
We hope to see you again soon!
Sophie
Excellent products - great service
Excellent products. Great experience both in store and online. After ordering, comms regarding delivery were smooth and efficient. Delivery team very friendly and helpful.
2 novembre 2021
Réponse de Neptune - Farnham
Hello David, thank you so much for taking the time to leave us such a great review. I'm so pleased that you were happy with your purchase & service you received from us.
Take care & we hope to see you again soon!
Sophie
Lauren Wylde - Farnham Store
I have recently bought lighting for my kitchen, a sofa and armchair and curtains for my lounge and a blind for my kitchen. Lauren Wylde has helped and guided me with all of my purchases and her help and advice have been very much appreciated. Communication with Lauren has been excellent and her professionalism has been exceptional - Thank you. I am looking forward to receiving my furniture very soon and my curtains and blind early in the New Year.
24 octobre 2021
Avis spontané
Réponse de Neptune - Farnham
Hello Janice...thank you so much for taking the time to leave such a positive review for us. We always appreciate receiving these & even more when a member of the team has been personally recognised for their exceptional service! I will be sure to pass your comments on to Lauren & we look forward to seeing you in store again soon.
Best Wishes
Sophie
Excellent Service
Phone was answered quickly and the level of service received was excellent
24 octobre 2021
Réponse de Neptune - Farnham
Hello Nicola...thank you so much for taking the time to leave us such a positive review we really appreciate it.
We look forward to seeing you again soon!
Best Wishes
Sophie
I ordered an umbrella stand and it was…First time ordering
I ordered an umbrella stand and it was delivered in the time scale. The stand is absolutely perfect
15 septembre 2021
Réponse de Neptune - Farnham
Hello Helen, thank you so much for taking the time to leave a review. I’m delighted to hear you are very happy with your lovely umbrella stand. We hope to see you again soon! Best Wishes Sophie
Very helpful staff
21 juin 2021
Réponse de Neptune - Farnham
Hello James...thank you so much for your kind review, its much appreciated! We look forward to seeing you again soon. Best Wishes Sophie
I am very happy with Neptune excellent…
I am very happy with Neptune excellent services from start when you have ordered your beautiful household items and when they are delivered nothing is to much trouble for the delivery guys always polite take away any packaging
I am so very happy with Neptune Farnham
The ladies are always so very helpful
Thank you
Kay Westwood
20 juin 2021
Réponse de Neptune - Farnham
Hello Kay...thank you so much for taking the time to leave us a lovely review on your experience with such positive comments on both the delivery & store team. I will be sure to pass this on! We look forward to seeing you again in store soon. Best Wishes Sophie
Réponse de Neptune - Farnham
Hello Francesca, thank you so much for your great review. We really appreciate you taking the time to provide us with feedback & I will share your positive comments with the team. Take care & we look forward to you visiting us again soon! Best Wishes Sophie
I ordered the Buckingham round mirror…
I ordered the Buckingham round mirror and it is beautiful. Extremely well packaged, so no damage.I would definitely recommend.
Thank you to the team at Farnham in Surrey, who are always very helpful and friendly either on the phone or in the shop.
2 juin 2021
Réponse de Neptune - Farnham
Hello Deb & thank you for such a great review! I do hope you find the perfect place for your beautiful mirror & enjoy it in your lovely home!
We look forward to seeing you again soon.
Kind Regards Sophie
Excellent communication and I am so…
Excellent communication and I am so pleased with my purchase , staff very helpful
18 mai 2021
Réponse de Neptune - Farnham
Hello Angela, thank you so much for your lovely review! I am delighted that you are pleased with your Neptune purchase & I will pass your positive comments on to the team. We hope to see you in store again soon! Take care, Sophie
Excellent service
Excellent service. Staff incredibly helpful and patient. Stunning layout.
25 avril 2021
Réponse de Neptune - Farnham
Hi Julie, thank you so much! I'm so pleased you find the team helpful, and love the layout of the store! We are looking forward to seeing you again soon!
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