Great experience and service from start to finish. Saw the doors at Grand Designs exhibition and purchased them for a house we were buying. We were kept informed of lead times, ordering was straightfo... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great product that gave us exactly what we wanted, which wasn't traditional bi-fold doors. The ability to separate each piece is great, it looks really smart and the system was installed with no issue... Voir plus
L'entreprise a répondu
I needed replacement hinges for my swing and slide doors that were installed over 10 years ago. I contacted New Wave Doors, I dealt with Claire who was fantastic and sent me replacements despite the h... Voir plus
L'entreprise a répondu
Great doors, when they work. Fitted in during Q4 2024 but 3 weeks ago they no longer open. New Waves attitude appears to be one of total indifference, they just do not care. After several phonecalls... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We offer a bespoke, fully customisable patio door solution that looks great and is simple to operate.
Coordonnées de contact
18 Clothier Road, BS4 5PS, Brislington, Royaume-Uni
- 01179 724551
- sales@newwavedoors.co.uk
- www.newwavedoors.co.uk
4,4
Excellent
589 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great experience and service from start…
Great experience and service from start to finish. Saw the doors at Grand Designs exhibition and purchased them for a house we were buying. We were kept informed of lead times, ordering was straightforward and simple and they were delivered and installed with no problems! We absolutely love our doors and thank the whole team who were a delight. If only every company was like yours.
8 octobre 2026
Avis spontané
Good product but be cautious on paying the balance before installation
The doors are great and have given our garage conversation the hi spec finish we wanted - they offer versatility and look really smart.
However the gloss has been taken off by a series of events which meant we faced delays due to manufacturing errors and damage. Firstly the doors arrived for installation (very late on a bank holiday Friday afternoon) and didn’t fit the aperture cut out by the builders. This was not a builder error as we checked 3 times the size and dimensions needed, the final time on the phone as he was about to put the cutter in the wall. NWD admitted it was a manufacturing error and that to solve the issue we would either need to make the aperture bigger or wait several weeks for replacement doors to be made. We chose the first option at cost to us for the builder to come back on bank holiday Saturday to make the aperture bigger but NWD agreed they would cover that cost. Fast forward 2 weeks and the doors are fitted and there is damage to some of the side filler panels which would need replacing - this took 4 weeks to be resolved. And despite many chasers and a visit to the showroom where I had a chat with Claire who again promised to repay me the money for the builder I have to date not received the money.
Can’t fault the product and the fitters were good but I would be cautious in agreeing to pay the final instalment before installation in case of issues such as this so that you have some protection.
22 mai 2026
Avis spontané
Great product, great team
Great product that gave us exactly what we wanted, which wasn't traditional bi-fold doors. The ability to separate each piece is great, it looks really smart and the system was installed with no issues. Having had our new wave doors for over a year now, all is still great and though we had an issue with one door not opening smoothly after a while, the after care support from New Wave is brilliant and they came and sorted it swiftly and simply. The whole team seems like an extended family and I wish them all the best of luck and to continue the work ethos they always show.
4 septembre 2026
Réponse de New Wave Doors
Dear Ratatat,
Thank you for such a wonderful review. We're delighted to hear how much you're enjoying the versatility and appearance of your New Wave Doors, and that they've continued to impress over the past year.
It's particularly rewarding to hear your comments about our team and aftercare. We always strive to offer more than just a great product - we want every customer to feel supported throughout their journey with us and for many years afterwards.
Your description of the team as an extended family really means a lot, especially as a family-run business. Thank you for your kind wishes and for recognising the care and dedication our team puts into what they do.
Kind Regards
Customer Service Team
I needed replacement hinges for my…
I needed replacement hinges for my swing and slide doors that were installed over 10 years ago. I contacted New Wave Doors, I dealt with Claire who was fantastic and sent me replacements despite the hinges no longer being produced. Fantastic service and will definitely use them again.
12 août 2026
Réponse de New Wave Doors
Dear Graeme,
Thank you for your fantastic review. It's great to hear that your New Wave Doors have been serving you well for over 10 years and that we could help with the replacement hinges.
Supporting our customers long after their original installation is something we take great pride in. We're really pleased Claire was able to track down the parts you needed, particularly given that they are no longer in production.
We really appreciate your continued confidence in New Wave Doors and look forward to helping you again in the future.
Kind Regards
Customer Service Team
Patio Door repair
Our New Wave Patio Doors were installed sometime ago but unfortunately one door needed to be repaired and I contacted New Wave to ask if they could help with spare parts we needed for our window repair engineer to enable him to carry out the repair.
Unfortunately, our particular doors were discontinued but New Wave were very quick to offer to look for the spare part they might have in storage to enable the repair to take place.
They very kindly forwarded the spare parts to us within days, at no charge, and our doors are now fixed.
Thank you New Wave and Claire in particular for your speedy and extremely helpful service.
4 septembre 2026
Avis spontané
Réponse de New Wave Doors
Dear Carol,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that we could help source the replacement parts and get your doors back in working order.
Even when a particular product or component is no longer manufactured, we always do our best to support our customers and find a practical solution wherever possible. It's great to know the team could help so promptly, and we'll be sure to pass your kind words on to Claire.
Kind Regards
Customer Service Team
Very poor customer service
Very poor customer service. We reported a problem about door in July. They promised to fix in few days .
Now writing in Sep that they will look at this in October .
Very disappointing. We kept the doors closed lot of days due to fear of not able to close it .
9 septembre 2026
Avis spontané
Réponse de New Wave Doors
Dear Sambamoorthy,
Thank you for taking the time to share your feedback. We're genuinely sorry for the frustration caused by the delay in addressing your service request.
Unfortunately, some of your email correspondence slipped through the net, which resulted in a delay in progressing your enquiry. We sincerely apologise for this - it's certainly not the standard of service we strive to provide.
As you're aware, work on your service request is underway, and we're doing everything we can to get things resolved for you as soon as possible.
Thank you for your patience and understanding.
Kind Regards
Customer Service Team
Outstanding customer service
Outstanding customer service. Six years after installantion, I had a problem with my Wave Doors, the door was fixed on the day I reported it. Fabulous service
13 juillet 2026
Avis spontané
Réponse de New Wave Doors
Dear Jane,
Thank you for your fantastic review. It's wonderful to hear that six years after installation, our team was able to get everything sorted for you on the very same day.
We believe that great customer service shouldn't end once your doors are installed. Providing reliable aftercare and being there when our customers need us is a standard we work hard to maintain, so it's lovely to hear your experience reflects this.
Kind Regards
Customer Service Team
Parts from New Wave Doors
We required some parts for our Tilt & Slide doors, phoned New Wave Doors office at Bristol and spoke to Claire, she gave us a brilliant service and it was all sorted within minutes, she new exactly what we wanted and even gave us advise on how to fit. Thanks very much Claire for your help, much appreciated, Rob Jones
11 juin 2026
Avis spontané
Réponse de New Wave Doors
Hi Rob,
Thank you for taking the time to leave a review. We’re delighted to hear that Claire was able to quickly identify the parts you needed and provide the advice required to get everything sorted without delay.
Providing knowledgeable support long after installation is an important part of the service we aim to deliver, so it’s great to know Claire was able to help and make the process straightforward for you.
Thank you for your kind words and for choosing New Wave Doors.
Best Regards
Customer Service Team.
Excellent quality aluminium bi-fold doors and great service
We recently purchased aluminium bi-folding doors from New Wave Doors and are extremely pleased with the whole experience. From the initial enquiry through to delivery, the process was smooth, professional, and well organised.
The team were helpful and responsive throughout, answering any questions quickly and making everything straightforward. The quality of the doors is excellent — they look fantastic, feel very solid, and have completely transformed the space.
We’re very happy with both the product and the customer service and would happily recommend New Wave Doors to anyone looking for high-quality aluminium bi-fold doors.
23 septembre 2025
Avis spontané
Réponse de New Wave Doors
Hi Cody,
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that you found the entire process smooth, professional, and well organised from your initial enquiry through to delivery.
It’s particularly pleasing to know that the quality of your new doors has made such a positive impact on your home. Creating products that not only look fantastic but also provide a solid, premium feel is something we’re passionate about.
Thank you for your recommendation and for choosing New Wave Doors. Should we be able to assist you in the future, we’re always here to help.
Best Regards
Customer Service Team
Great until there's an issue.
Great doors, when they work. Fitted in during Q4 2024 but 3 weeks ago they no longer open. New Waves attitude appears to be one of total indifference, they just do not care. After several phonecalls I still have no indication when they can repair. Appalling customer care.
29 avril 2026
Avis spontané
Claire was so good that she helped me…
Claire was so good that she helped me stage by stage of my purchase.
4 février 2026
Avis spontané
Réponse de New Wave Doors
Hi Desmond,
Thank you for taking the time to leave a review. We’re delighted to hear that Claire helped guide you through each stage of your purchase and made the process straightforward from start to finish.
Providing clear advice and support throughout the customer journey is something we place great importance on, and we’re pleased Claire delivered that experience for you.
Best Regards
Customer Service Team
Dont open the door
We purchased doors from New Wave Doors in 2019, and unfortunately our experience has been consistently disappointing. Since installation, we’ve had to arrange repairs three separate times due to issues such as door restrictors falling out, seals failing and needing replacement of locks and handles.
The situation recently escalated when our main door actually blew off its frame and landed on the decking — a serious safety concern. When we contacted customer services, we were told the doors were not designed to be left open, and therefore the damage wouldn’t be covered under warranty.
To make matters worse, we were then informed that the original model is no longer produced, leaving us with no repair option and instead being advised to purchase entirely new doors at a cost of around £7,000.
Overall, this has been a frustrating and costly experience, with poor durability, limited support, and a lack of accountability from the company. I would not recommend based on our experience.
21 avril 2026
Avis spontané
Réponse de New Wave Doors
Dear Christopher
We’re sorry to hear you feel this way.
Having reviewed the details, we would like to clarify a few points.
The doors were installed in 2019 and relate to a previous system that has since been superseded following product development and regulatory changes. As a result, certain components are no longer readily available.
In cases such as this, where the damage to the door is this significant and is not part of a warranty claim, a repair is not economically viable from your point of view. For this reason, our team recommended a full replacement as the most appropriate solution.
In relation to the recent issue, our team did not advise that the doors should not be opened. However, as with any outward-opening system, they are not designed to be left open and unattended in windy conditions, as this can place excessive force on the structure - a standard consideration across the industry.
The New Wave Door has a proven track record of durability and reliability across thousands of installations over nearly 15 years.
Any service matters raised during the lifespan of your doors have been addressed in line with our warranty and support processes.
We understand this is not the outcome you were hoping for, however we have provided a clear and considered assessment based on the circumstances. Should you wish to explore replacement options, we would be happy to assist.
Customer Service Team
Great doors great company
I purchased 2 sets of 3m swing and slide aluminium bi-fold doors from New Wave in 2021. Delivery was great and they arrived when expected. I installed them myself and they are still a talking point when we have friends round for are annual get togethers in the summer. Very pleased with the doors and New Wave as a company especially @Zoe Evans. I have recommended to others and will be looking to using them again in the near future.
Jim Fox
21 avril 2026
Avis spontané
Réponse de New Wave Doors
Dear Jim
Thank you for the great review - it’s fantastic to hear your doors are still going strong and continue to be a talking point when you have people over.
Long-term performance like that is exactly what we aim for, and it’s great to know everything from delivery through to installation met expectations. We’ll also be sure to pass your kind words on to Zoe.
We really appreciate the recommendation and look forward to working with you again in the future.
Kind Regards
Customer Service Team
You won't regret choosing these doors.
When looking for doors for my extension I found these doors on line and the explanation about them, made me think they were the doors for me. I ordered them with my builders and this was easy, they were delivered when they said they would be and fitted very quickly and efficiently in December. Now the weather is getting warmer I am starting to use them and really enjoying the versatility of them. I love the feeling of almost being in the garden. I would recommend these to anyone, the company are reliable and easy to work with and everyone I spoke to or came to my house was really kind and professional.
16 décembre 2025
Avis spontané
Réponse de New Wave Doors
Dear Avril
Thank you for the lovely review - it’s great to hear how much you’re enjoying your doors now you’re getting to use them more.
That connection to the garden and flexibility in how you open the space is exactly what the system is designed for, so it’s brilliant to know it’s delivering that for you. We’re also really pleased everything ran smoothly from ordering through to installation.
We truly appreciate the recommendation.
Kind Regards
Customer Service Team
Excellent customer service and product
A big thank to Clare and her team.They provided an excellent service from start to finish.Nothing was ever to much trouble.
We are so pleased with our patio doors.and we will definitely use New wave doors again.
12 mars 2026
Avis spontané
Réponse de New Wave Doors
Dear Gabriella
Thank you for the wonderful review - we’re so pleased to hear how happy you are with both the service and your new doors.
We’ll be sure to pass your kind words on to Claire and the team. It’s great to know everything felt straightforward from start to finish, and even better to hear you’d choose us again in the future.
Kind Regards
Customer Service Team
Fantastic product and company
I have been using New Wave Doors for 5-6 years now, not only because the door system is so versatile and product is amazing but also because of the fantastic customer service I've always received from Zoe and Claire, no query or question is too much to ask, they always pick up the phone when you need them to and do all they can to help. Great company to work with.
31 mars 2026
Avis spontané
Réponse de New Wave Doors
Dear Ben
Thank you for the fantastic review - it’s great to hear how well your doors have performed over the past 5–6 years.
Long-term reliability and consistent support are exactly what we aim to deliver, so it’s brilliant to know both the product and the service have stood the test of time. We’ll be sure to pass your kind words on to Zoe and Claire.
We really appreciate your continued support.
Kind Regards
Customer Service Team
Rubbish and drafty
We saw these in 2019 at a homebuilding show. We were impressed by the flexibility. We ordered a 3mtr set for us to install as my husband is a carpenter who has fitted endless doors and windows and used a laser to ensure they were fitted square and true. When originally fitted they seemed to be ok but within a few weeks they stopped locking. He adjusted them and ever since he has to adjust regularly them to ensure they lock. If they had not been so expensive we would have changed them within the 1st year. They are particularly drafty. We are now at the point after putting up with them for 5 years we are going to change them.
29 mars 2026
Avis spontané
Réponse de New Wave Doors
Dear Ann,
We have reviewed your comments alongside our records and have been unable to find any prior contact from you over the past five years regarding the points you have raised.
The New Wave Door has a demonstrable track record of exceptional weather tightness, security, reliability and ease of use when installed correctly.
The points you raise are not attributable to the product itself and would instead arise from incorrect installation, improper setup, or deficiencies within the aperture into which the system was fitted.
Your review attributes these matters to a product fault, which is incorrect. Given the nature of these statements, we will be reviewing them accordingly.
New Wave Doors
Great company
I was very impressed with the doors when i saw them at a show and new that they would be right for me, throughout the whole process the whole team have been outstanding, espcially Claire answering all my questions happily, it felt as every question was never a problem and that the whole team were ready to help throughout
the doors were installed and delivered on time and the aftercare has been amazing as well
5 stars
18 février 2026
Avis spontané
Réponse de New Wave Doors
Dear Robin
Thank you for the fantastic review - we’re really pleased to hear how positive your experience has been from start to finish.
It’s great to know the team made everything feel straightforward and supportive throughout, and we’ll be sure to pass your kind words on to Claire. We’re also delighted that everything was delivered on time and that the aftercare has continued to meet expectations.
We really appreciate the 5 stars - thank you again for choosing New Wave Doors.
Kind Regards
Customer Service Team
Three New Wave doors
Had a set of three New Wave doors installed by James and Martin, they are perfect much better than the bifold doors we had previously, we are very happy with them and New Wave as a company.
13 février 2026
Avis spontané
Réponse de New Wave Doors
Dear Darren
Thank you for the great review - we’re delighted to hear how pleased you are with your three new doors.
It’s especially good to know they’ve made such a noticeable improvement over your previous bi-folds. We’ll also pass your kind words on to James and Martin - they’ll really appreciate it.
Kind Regards
Customer Service Team
Incredible service
Incredible service, form meeting them at a trade show to install date, not one step had an issue. Claire especial was very professional and helpful and made sure nothing was missed and the communication was spot on. Thanks at doors fitted like a glove.
17 février 2026
Avis spontané
Réponse de New Wave Doors
Dear Richard
Thank you for the fantastic review - it’s great to hear everything ran smoothly from your first meeting at the trade show right through to installation.
We’ll be sure to pass your kind words on to Claire. Attention to detail and clear communication are exactly what we pride ourselves on, so it’s brilliant to know that came through. And “fit like a glove” is always what we aim for!
Kind Regards
Customer Service Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.