Great experience and service from start to finish. Saw the doors at Grand Designs exhibition and purchased them for a house we were buying. We were kept informed of lead times, ordering was straightfo... Voir plus
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Great product that gave us exactly what we wanted, which wasn't traditional bi-fold doors. The ability to separate each piece is great, it looks really smart and the system was installed with no issue... Voir plus
L'entreprise a répondu
I needed replacement hinges for my swing and slide doors that were installed over 10 years ago. I contacted New Wave Doors, I dealt with Claire who was fantastic and sent me replacements despite the h... Voir plus
L'entreprise a répondu
Great doors, when they work. Fitted in during Q4 2024 but 3 weeks ago they no longer open. New Waves attitude appears to be one of total indifference, they just do not care. After several phonecalls... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We offer a bespoke, fully customisable patio door solution that looks great and is simple to operate.
Coordonnées de contact
18 Clothier Road, BS4 5PS, Brislington, Royaume-Uni
- 01179 724551
- sales@newwavedoors.co.uk
- www.newwavedoors.co.uk
4,4
Excellent
589 avis
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A répondu à 75 % de ses avis négatifs
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Fantastic experience
Had an amazing experience with my new wave door. I first saw them at a trade show in London. I was after a quite specific layout for my bifold door, to be 4 panel with a single opening door(not 2 joined as most bifold are on a 4 door layout) and to all stack on side of the opening. New wave could configure all that for me. They were so helpful and friendly all the way through to completion, nothing was too much trouble. They were so well priced only slightly more than normal bifolds but do so much more. I love the doors and would highly recommend New Wave
11 décembre 2025
Avis spontané
Réponse de New Wave Doors
Dear Anthony
Thank you for the fantastic review - it’s brilliant to hear we were able to configure exactly what you were looking for.
That flexibility is a big part of what sets our slide & swing system apart, so it’s great to know the layout worked perfectly for your space. We’re also pleased you felt supported all the way through - making the process straightforward and delivering real value is exactly what we aim to do.
We truly appreciate the recommendation and are delighted you love your doors.
Kind Regards
Customer Service Team
Excellent doors and service
We replaced our uPVC patio doors with 2 doors from New Wave Doors. The old doors had an extra window above but this was easily replaced in the new doors giving a better experience.
The fitting went very smoothly and no issues were found.
Using the doors is very simple and they offer a number of options for allowing a flow air. Having the option to slide both doors to the side and fully open has meant we can move the large dining table outside for family gatherings in the summer... and it's so much easier to carry things in and out.
In the years since the fitting we have had no problems with the doors. Normal wear and tear has meant the draught proofing brush on the main door have become compressed but New Wave Doors offered a replacement brush free of charge.
12 février 2026
Avis spontané
Réponse de New Wave Doors
Dear Tom
Thank you for the brilliant review - it’s great to hear your doors have continued to perform so well over the years.
We’re especially pleased they’ve made such a difference to how you use your space, and that everything from installation through to aftercare has been straightforward.
Providing long-term reliability and ongoing support is exactly what we stand for, so your feedback means a lot.
Kind Regards
Customer Service Team
Fab Product & Service
From the moment we first discovered NewWave Doors at The Excel Building Show last September through to the final installation, both the product and the service have been excellent. Claire was fantastic too—always available to talk through any questions or concerns. She’s a real gem.
I would definitely recommend NewWave if you’re thinking about purchasing new doors.
18 décembre 2025
Avis spontané
Réponse de New Wave Doors
Dear Liz
Thank you for the lovely review - we’re so pleased to hear that your experience has been consistently positive from the very first show visit through to installation.
It’s wonderful to know that both the product and the service lived up to expectations, and we’ll be sure to pass your kind words on to Claire. She’ll be delighted to hear she made such a difference.
We truly appreciate the recommendation - thank you again for choosing New Wave Doors.
Kind Regards
Customer Service Team
Quality Doors Quality Service
We saw New Wave Doors at a trade show and knew straight away these were the doors we wanted.
We place a low deposit to lock in some benefits.
We received a follow up email promptly after the show. We actually had a short window as to when we needed installation.
I contacted Claire in a panic and she immediately reassured me that they would pull out all stops to get my doors to me on time. Which she did.
A couple of days prior to installation I was contacted to confirm delivery details. The installation team turned up promptly (Bristol to Bedfordshire) and had my doors installed within 2 hours. Our builders had done a great job preparing the space so the guys were able to crack on with the installation.
We are still in the process of fitting out our kitchen so we have not been able to fully enjoy our doors as yet.
But from order to installation stage was seamless.
Dealing with a family run business has been a pleasure.
Thank You to the team at New Wave Doors.
10 décembre 2025
Avis spontané
Réponse de New Wave Doors
Dear Sharon
Thank you for such a detailed and generous review - we’re so pleased to hear that the whole process, from show visit to installation, went smoothly for you.
It’s great to know Claire and the team were able to step in when timing got tight and make sure everything stayed on track. We’ll also pass on your kind words to the installers - they’ll be delighted to know their efforts made a difference.
We hope you're enjoying the rest of your kitchen project and can make the most of the doors very soon.
Kind Regards
Customer Service Team
We are the envy of all our friends.
We are the envy of all our friends with bifold doors installed.
We love showing off our New Wave Doors!
With space restrictions inside and outside, and after seeing and speaking to their team at an exhibition, we knew they had a great product and the solution we needed. With a small deposit, knowing our build was a year away, the New Wave Doors team kept in contact, providing support and clear guidance when required, for our builders.
Highly recommended and the process was made so easy.
7 novembre 2025
Avis spontané
Réponse de New Wave Doors
Dear Matthew
Thank you for the brilliant review - it’s fantastic to hear how much you're enjoying your New Wave Doors and the reaction they’ve had!
We’re really pleased the team could offer the right solution for your space and provide support throughout the long lead-up to installation. Being involved from the early planning stage makes all the difference, and we're glad it helped make things so straightforward for you and your builders.
We truly appreciate the recommendation.
Kind Regards
Customer Service Team
Review update
As I can't access my initial review I m posting an update. Our doors were eventually installed and later adjusted. The process was the most painful of any of our new build due to the waiting times and the lack of communication, however, the end result is very good. We love the look and functionality of the 2 sets of doors we have.
They now need further adjustment so fingers crossed that we get a response and the service team come promptly, then we might be in a position to recommend New Wave.
2 janvier 2025
Avis spontané
Réponse de New Wave Doors
Dear Lorraine
Thank you for taking the time to leave a review - we’re really pleased to hear you’re enjoying the look and functionality of both sets of doors.
Also, thank you for promptly providing your details following our request. We’ve passed everything over to the team and they'll be in touch to get this resolved for you as soon as possible.
Kind Regards
Customer Service Team
Great company
Great company. Innovative design doors that are reliable and well made. Fantastic customer service. Excellent installation team. Brilliant after sales support.
21 août 2025
Avis spontané
Réponse de New Wave Doors
Dear Cody
Thank you for the fantastic review - we’re really pleased to hear that the design, build quality, and service all hit the mark for you.
It’s great to know you were looked after from installation through to aftercare. That full-circle support is exactly what we aim to deliver.
Kind Regards
Customer Service Team
Wonderful experience video call to help…
Wonderful experience video call to help me measure correctly. 2 great guys installed them expertly.
Really love them so does everyone
Highly recommended
24 juillet 2025
Avis spontané
Réponse de New Wave Doors
Dear Jason
Thank you for the great review - it’s brilliant to hear that the video call made a real difference and helped get everything measured correctly.
We’re so pleased you’re happy with the installation and that your doors are getting such a positive reaction all round. Your recommendation means a lot.
Kind Regards
Customer Service Team
How it should be done
I was having a nightmare with the builder and building control. I needed an external door that looked good and met all the building regulations so that the building inspector would sign it off. The builder wanted to do whatever was easiest for him. I found New Wave Doors online who from the very start of registering my enquiry to placing my order was just a great experience. All of my technical enquiries were answered and communication was first class. Its early days yet and my door is yet to go into production but given the service to date I have no doubt everything will be fine. Thank you Zoe at New Wave for solving what was becoming a bit of a nightmare. Much appreciated Martin
4 décembre 2025
Avis spontané
Réponse de New Wave Doors
Dear Martin
Thank you for taking the time to share your experience - it’s great to hear how much of a difference the team made during what was clearly a stressful time.
Situations like yours are exactly why we have our Order Verification Team in place. Building projects don’t always go to plan, and we’re here to help guide customers through the technicalities and red tape to ensure everything runs as smoothly as possible.
Wishing you a great Christmas & Happy New Year from everyone here.
All The Best
Team New Wave Doors
Replacement Parts
My new wave windows were installed in 2015. 10 years on some parts of the mechanism have worn. New Wave have been very helpful with providing replacement parts. Thank you.
26 novembre 2025
Avis spontané
Réponse de New Wave Doors
Dear Rosalind
Thank you for your review - it’s great to hear your new Wave Doors are still going strong after 10 years.
We’re glad the team could help with the replacement parts and keep everything working as it should.
Let us know if you need anything else.
Kind Regards
Customer Service Team
Excellent service
Customer service very good all the way through the process of ordering to installation. Great communication.
We have had a couple of minor issues with the doors but the after sales service has been great and all issues have been rectified in a timely and efficient manner.
Doors are well constructed and are a dream to open and close.
6 août 2025
Avis spontané
Réponse de New Wave Doors
Dear David
Thank you for the great review - we're really pleased to hear that you found the whole process smooth and well communicated.
It's also good to know our after sales team were able to step in quickly when needed. We're proud of the build quality and usability of our doors, so it's great to hear you're enjoying them.
Kind Regards
Customer Service Team
Stunning Doors
Helpful team from placing the initial order through to installation.
Very happy with our doors they are a very attractive feature in our extension.
31 octobre 2025
Avis spontané
Réponse de New Wave Doors
Dear Private
Thank you for the kind review - we’re so pleased to hear you're happy with how everything turned out.
It's great to know your doors have become a standout feature in your extension, and that the team made the whole process feel smooth from start to finish.
Kind Regards
Customer Service Team
They are honest,helpful
15 octobre 2025
Avis spontané
Réponse de New Wave Doors
Dear Marcel
Thank you for the kind words - it means a lot to be recognised for honesty and helpfulness. That’s exactly how we aim to treat every customer.
We really appreciate the review!
Kind Regards
Customer Service Team
From initial contact through the survey…
From initial contact through the survey and the delivery and installation of my new wave doors I can only praise them and in particular their fitters were most helpful. I am delighted with the installation and the quality of the doors and cannot recommend them highly enough.
9 octobre 2025
Avis spontané
Réponse de New Wave Doors
Hi Denis,
Thank you for your kind words - we’re so pleased to hear you’re delighted with your New Wave Doors and the service you received throughout.
It’s great to know the whole process - from survey to installation - went smoothly and that our fitters made a positive impression. Your recommendation means a great deal to us.
Best Regards
Customer Service Team
New Wave Doors, quality of service, workmanship and attention to detail.
We were very impressed by the quality of New Wave Doors. We saw their bi-folding doors at an exhibition and were immediately impressed by the design and workmanship that went into making the doors. Also the staff were very attentive and answered all our questions. Based on this impression we chose have our doors made by this company. The doors have been recently fitted in our house and we have to honestly say that it more than fulfills our expectations. Also full marks to the staff who came to install the doors as we found them to be very polite and professional; and they made sure that we understood how it all worked.
So all in all full marks to New Wave Doors and hope their business grows from strength to strength. Also we would like to especially mention Claire who was constantly there to answer all our queries and helped us through the whole process of planning, designing and ordering.
22 octobre 2025
Avis spontané
Réponse de New Wave Doors
Hi Shomi
Thank you for your wonderful review - we’re so pleased that your experience with New Wave Doors lived up to the expectations set at the exhibition.
It’s fantastic to hear that our product design, craftsmanship and service made a strong impression - and that Claire and the installation team were there every step of the way to support and guide you. We’re delighted your new doors have exceeded expectations and we truly appreciate your kind words.
Best Regards
Customer Service Team
My Dreams was made by New wave Doors.
Claire, Hayleigh and all the staff, incuding the 2 lovly fitter men, have shown nothing but the best customer service of a high standard from start to finish. With a lovely bubbly personality. Claire catered for all my needs, with help every step of the way, any question I had she met them all. I can not thank the whole team enought for making my dream door come to reality. Thanks Thanks Thanks.
16 octobre 2025
Avis spontané
Réponse de New Wave Doors
Hi Orphia,
Thank you so much for your lovely review - it’s wonderful to hear how Claire, Hayleigh and the whole team helped bring your dream door to life.
We’re delighted the service stood out from start to finish - and we’ll make sure your kind words are shared with everyone involved, especially Claire and the fitters. It means a lot to know we met your needs every step of the way.
Best Regards
Customer Service Team
Great customer service from New Wave…
Great customer service from New Wave Doors throughout.
14 octobre 2025
Avis spontané
Réponse de New Wave Doors
Hi Flynn Joiners Limited,
Thank you for the great review - we really appreciate your kind words about the customer service you received throughout.
It’s always a pleasure to work with professionals who value quality and service, and we’re glad we could support your project from start to finish.
Best Regards
Customer Service Team
This is a good company and product.
The technology is first rate and the sales team are knowledgeable and thoughtful.
The main issue we faced was the refusal to come and measure up for the doors. In the end we had to pay for someone else to measure up as our builder would not take responsibility for it.
There was a regrettable error by the company that lead to the wrong sizes being used so the doors would not fit. New Wave took responsibility for the error and worked with us and the builder to resolve the issue to our satisfaction. It took a while.
The fitting to a re worked opening went without a hitch and the doors work really well. They make the kitchen a beautiful light space.
14 août 2025
Avis spontané
Réponse de New Wave Doors
Hi Jo,
Thank you for taking the time to leave such a balanced and thoughtful review. We’re really pleased to hear that you were impressed with the technology and found our sales team knowledgeable and supportive.
We appreciate your patience while we worked through the sizing issue. While there was an unfortunate discrepancy, we're glad we could collaborate with you and your builder to get everything resolved smoothly. It’s great to know the doors are now in and working beautifully - bringing light, space and ease of use into your home, exactly as the product is designed to do.
Best Regards
The Customer Service Team
Amazing doors!!
We had a 3 door unit fitted and it has transformed the way the space is used in the house . The design of the door allows full access and views in to the garden . The other feature of the design allows the main door to be open, with the other 2 doors being slid apart just enough to allow the dog to go in and out but keep the outside weather at bay !!
20 juin 2025
Avis spontané
Réponse de New Wave Doors
Hi Leigh,
Thank you for your fantastic review! We’re so pleased to hear how much your 3-door unit has transformed your living space and how you're enjoying the full access and garden views it provides. That’s exactly what the product is designed for, so it’s great to hear it’s delivering on that promise.
We really appreciate you sharing your experience, and we’re here if you ever need us again in future.
Best Regards
The Customer Service Team
Great product & customer service
We love our New Wave Doors. They’re over 10 years old and still look fab. Excellent customer service from the team with sourcing a replacement part.
30 septembre 2025
Avis spontané
Réponse de New Wave Doors
Dear Dan
Thank you for the great review - it’s fantastic to hear that your New Wave Doors still look fab after more than a decade! Longevity and lasting quality are exactly what we set out to deliver.
Thanks again for your kind words.
Kind Regards
Customer Service Team
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