Great experience and service from start to finish. Saw the doors at Grand Designs exhibition and purchased them for a house we were buying. We were kept informed of lead times, ordering was straightfo... Voir plus
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Great product that gave us exactly what we wanted, which wasn't traditional bi-fold doors. The ability to separate each piece is great, it looks really smart and the system was installed with no issue... Voir plus
L'entreprise a répondu
I needed replacement hinges for my swing and slide doors that were installed over 10 years ago. I contacted New Wave Doors, I dealt with Claire who was fantastic and sent me replacements despite the h... Voir plus
L'entreprise a répondu
Great doors, when they work. Fitted in during Q4 2024 but 3 weeks ago they no longer open. New Waves attitude appears to be one of total indifference, they just do not care. After several phonecalls... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We offer a bespoke, fully customisable patio door solution that looks great and is simple to operate.
Coordonnées de contact
18 Clothier Road, BS4 5PS, Brislington, Royaume-Uni
- 01179 724551
- sales@newwavedoors.co.uk
- www.newwavedoors.co.uk
4,4
Excellent
589 avis
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A répondu à 75 % de ses avis négatifs
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Excellent
Excellent!
From start to finish these guys were faultless. We met them at the Home building and renovation show at the beginning of this year and they were fantastic there, We were very impressed with the product and they showed us several times the use and the positives. They knew they had a sale but never pushed to get it over the line like most traders would. We signed up and the customer care was great from then on from each department. I made a couple of errors on my measurement form and they picked these up straight away and queried this with me in order for us to not get it wrong at install date, This was great as other companies would have most likely allowed the faults to go through and say at the end "your measurements, Your cost". On the install they were so friendly and professional and couldn't be happier to keep demonstrating the best use. Due to this I have recommended to several friends and family who will be placing an order. I myself am almost ready to make 2 more orders as my house is in the build stage.
DONT GO ANYWHERE ELSE!
12 septembre 2024
Avis spontané
Réponse de New Wave Doors
Dear Tammy
Wow! thank you so much for your glowing review! We are so glad you you felt this way. It’s fantastic to know that our team made such a great impression at the Homebuilding & Renovation Show, and we’re especially pleased that our product and service stood out to you. We pride ourselves on being helpful and informative without being pushy, so it's wonderful to hear that you experienced the benefits of this.
We also appreciate you mentioning the attention to detail with the measurements—our goal is always to ensure everything is perfect for installation, and we’re so glad we could catch those errors early and help avoid any issues later. We are always there to help for exactly this reason.
We’re so pleased that you're happy with the installation and the ongoing support, and it means a lot to us that you've recommended us to friends and family. We can’t wait to see the finished pictures as your home continues to take shape.
If you need anything else in the meantime, don’t hesitate to get in touch. We’re here to help—and we’re so glad you chose New Wave Doors!
Kind Regards
Customer Service Team
This company was referred by a friend…
This company was referred by a friend after I had seen their doors. They were all very helpful and the young men that showed up were excellent. Polite and tidy, they did an excellent job. I had a couple of questions after they were done and someone came out to help me. Overall very pleased with the whole process and the quality of the product, exactly what I wanted.
27 septembre 2024
Réponse de New Wave Doors
Dear Misse
Thank you so much for your amazing review! We’re glad everything was to your liking. It’s fantastic to know that not only are you delighted with the doors, but that our team as well. We pride ourselves on having a team of highly skilled and professional fitters, and we’re glad they they continue to live up to their name.
If you ever need anything further or have any more questions, we’re always here to lend a hand where we can.
Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
The customer service and advice was as…
The customer service and advice was as fantastic as the doors themselves, a great product and company to deal with.
Thanks for all your help.
19 septembre 2024
Réponse de New Wave Doors
Dear Stephen
Thank you for your wonderful review! We're so glad to hear that you had such a positive experience with both our customer service and the doors themselves. We strive to provide not only a high-quality product but also expert advice and support where we can!
Your feedback means a lot to us, and we’re grateful for the opportunity to have worked with you. If you ever have any questions or need assistance in the future, we’re here to help. Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
I am so happy with these doors and the…
I am so happy with these doors and the service has been first class from the start. My buildiers recommended them to me.
Thank you so much I could not be happier, love them
20 septembre 2024
Réponse de New Wave Doors
Dear Debbie
Thank you so much for sharing your feedback with us! It's great to hear that you're so happy with your new doors and the service you've received. It's fantastic to know that your builders recommended us, and we're delighted we could deliver on their recommendation.
Your comments reaffirm we put in on a daily basis to better, both, our product and service.
If you ever need anything in the future, don’t hesitate to reach out. Thanks again for choosing New Wave Doors—we truly appreciate your support!
Kind Regards
Customer Service Team
Best doors by far
I searched around several different door providers before settling on new wave doors. I found the sales team to be knowledgeable and informative and I wasn't disappointed with my decision. The installation was surprisingly painless and the install team were efficient, respectful and cleaned up after themselves. The doors themselves are exactly what we were looking for and we are really pleased with the overall experience. I will be recommending these chaps to my neighbours and friends.
20 septembre 2024
Réponse de New Wave Doors
Dear Julian
Thank you so much for your fantastic feedback! We're delighted that you're delighted with your experience with us. It’s great to know that our knowledgeable sales team were able to leave such an impression on you. We're also, obviously, over the moon to hear you’re happy with the doors—we told you they exactly what you were looking for 😉
Thank you for your recommendations, they really do mean the world to us, and we truly appreciate you sharing with your friends. If you ever need any further assistance, please don't hesitate to get in touch. Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
Twice the doors have failed in 3…
Twice the doors have failed in 3 months. Neither time has anymore called/emailed me back. I have sent multiple emails asking for help. I then had to pay £50 to get someone out to fix them as we could not leave our house. After sale service is shocking.
Doors are not very well made or designed.
I would strongly advise against using this company for anything.
19 septembre 2024
Avis spontané
Réponse de New Wave Doors
Dear Fraser
We apologise that you feel this way about our product and your experience with us.
We do understand our communication could have been better on this occasion and we hold our hands up on that front, for that that we apologise.
Apologies
Customer Service Team
AVOID THIS COMPANY!
Regrettably our doors are unfinished and non functional more than 3 months after installation. We waited 2 months after initially expecting them, only for the doors to be partially installed leaving large gaps, and can not open the lead door on either set. We have sporadically been given many excuses though generally calls and emails are not answered.
Technicians did not show up to a promised appointment to fix these problems and we now cannot get hold of anyone. Extremely disappointed, we will need to take legal action to resolve
19 septembre 2024
Avis spontané
Réponse de New Wave Doors
Dear Lorraine
We apologise that you feel this way about your experience with us.
It is worth noting the 'large gaps' are purposely left there for the benefit of the remaining building work that needs to take place, this is the same for any door installation.
We do understand our communication could have been better and we hold our hands up on that front.
Apologies
Customer Service Team
The process of ordering
The process of ordering, delivery and installation was easy and straightforward. Communication was good most of the time. There was plenty of information available on the website and both Zoe and Claire were very helpful.The doors themselves are really great and really are much better than bi folds.
22 mai 2024
Réponse de New Wave Doors
Dear Petrina
Thank you for your great feedback! It's wonderful to know that Zoe and Claire were able to lend a helping hand where they could. We're glad you're enjoying the doors and that they’ve lived up to your expectation—it's great to hear they’re proving to be a better alternative to bi-folds!
If you need any further assistance or have any questions in the future, don't hesitate to reach out. Thanks again for choosing us!
Kind Regards
Customer Service Team
A refreshing great company to deal…
A refreshing great company to deal with. Great customer care, quality product & efficient, competent fitters, what more can I say but thanks New Wave keep doing what you do best.
11 septembre 2024
Avis spontané
Réponse de New Wave Doors
Dear Angela
Thank you so much for your wonderful feedback! It's great to hear our product (and fitters 😉) left such an impression on you. We strive to provide excellent service from start to finish, and your review reaffirms the work we put i on a daily basis.
Your kind words mean a lot to us, and we'll be sure to keep doing our best! If you ever need anything in the future, don’t hesitate to reach out. Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
A brilliant company!
I had a small wear and tear fault with my doors after being installed 8 years ago and being regularly used. After contacting the company, Claire and Ben sorted out the parts FOC from their Bristol depot. Second to none service, we would highly recommend you buying the doors from here, not only first class service, but service you can rely on 8 years after install.
A brilliant company. Thankyou.
22 août 2024
Réponse de New Wave Doors
Dear Richard
Thank you so much for your kind review! We're thrilled to hear that Claire and Ben were able to resolve the issue for you quickly and efficiently. We take pride in offering not only great products but also ongoing support for our customers, no matter how much time has passed.
Your recommendation means a lot to us, and we’re so grateful for your continued trust. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing New Wave Doors, and we're so happy to have been able to help!
Kind Regards
Customer Service Team
Really helpful with my enquiry
Really helpful with my enquiry, helped me source the part I required and posted out quickly. Great service!
12 août 2024
Réponse de New Wave Doors
Dear Jason
Thank you for your kind words! We're so glad to hear that we were able to assist with your enquiry and quickly get the part you needed to you. Providing great service is always our top priority, and it’s wonderful to know we met your expectations. If you ever need further assistance, don’t hesitate to get in touch. Thanks again for choosing us!
Kind Regards
Customer Service Team
Excellent Product
We saw these doors at the Excel Show last year and were really impressed with how they worked and looked.
Our builder measured the width of the bottom door seal wrongly and this was only realised when fitters came to install and subsequently the doors could not be fitted. All the team at New Wave were helpful especially Claire, who helped resolve the issue. Six weeks later the doors were fitted and the fitters were polite and professional. We are very happy with our doors.
9 août 2024
Avis spontané
Réponse de New Wave Doors
Dear Laura
Thank you so much for sharing your experience! We're thrilled to hear that you were impressed with our doors at the Excel Show and that you're now happy with the final result.
We understand that there were some challenges along the way with the measurements, but we're glad that Claire and the rest of the team were able to assist in resolving the issue. It's great to hear that the fitters left such an impression on you, i'll be sure to treat them to a coffee for their efforts.
We truly appreciate your patience throughout the process and are delighted that you're enjoying your New Wave Doors. If you need anything in the future, please don't hesitate to reach out!
Kind Regards
Customer Service Team
Réponse de New Wave Doors
Dear Mr Wray
Thank you for your kind review! We're so glad to hear that you’re happy with the product and that our team was able to provide you with friendly and helpful service throughout the process.
We truly appreciate your feedback, and thank you for your valued custom. If you ever need any assistance in the future, don’t hesitate to get in touch!
Kind Regards
Customer Service Team
Recommended. Top job.
Firstly, what an amazing product. Much better than bi-folds and comparable in price.
Communication was great from start to finish. Mark and Jim installed the doors and were efficient, courteous, professional, and easy to have on site.
I'd definitely recommend the whole experience and product.
31 juillet 2024
Réponse de New Wave Doors
Dear Julian
Thank you so much for your fantastic feedback! We’re thrilled to hear that you're happy with both the product and the service you received. It’s great to know that the doors are a good fit for you, and we agree—they’re a fantastic alternative to traditional bi-folds!
We’ll be sure to pass on your kind words to Mark and Jim—they’ll be delighted to hear that you appreciated their professionalism and efficiency. Your recommendation means a lot to us, and we’re grateful for your support.
If you ever need any assistance in the future, don’t hesitate to reach out. Thanks again for choosing New WaveDoors!
Kind Regards
Customer Service Team
Non-existent customer service
Our doors (2 sets) were installed on 8 May. To start with one of the exit doors was difficult to open, and it took several weeks and the threat of legal action to get them back to fix it. Thats now fine, but we are still in dispute over a piece of trim which was incorrectly installed as a makeshift sill. New Wave’s post-installation customer service is pretty much non-existent. Phone calls go to voicemail, and emails are unanswered. All a great pity, because their actual doors are great!
8 mai 2024
Avis spontané
Réponse de New Wave Doors
Dear Mr Allison
Thank you for your feedback. We are pleased to hear that you are happy with the doors themselves, but we sincerely apologise that you feel this way about the service.
We understand the team have since been in touch to work towards a resolution.
Thank you for bringing this to our attention, and again, we appreciate your feedback.
Kind Regards
Customer Service Team
Amazing Customer service
Amazing customer service! We had a problem with our New Wave patio doors that came with the house we bought.( They were quite old ) Robyn and Claire who dealt with my enquiry were a pleasure to deal with and very helpful. Communication was excellent they contacted me when they said they would, and arranged for someone to come and solve the problem which they did in a very professional and courteous manner.
I would highly recommend New Wave Doors
12 juillet 2024
Avis spontané
Réponse de New Wave Doors
Dear Robert
Thank you so much for your fantastic review! We're thrilled to hear that Robyn and Claire were able to assist you with your New Wave Doors and that you had a positive experience from start to finish. We pride ourselves on providing excellent communication and service, so it’s great to know that we met your expectations. We’ll be sure to pass on your kind words to Robyn, Claire, and the team who handled your enquiry.
We truly appreciate your recommendation, and if you ever need further assistance, don’t hesitate to reach out. Thank you for choosing New Wave Doors!
Kind Regards
Customer Service Team
helpful from start to finish
10 juillet 2024
Réponse de New Wave Doors
Dear Sophie
Thank you for your kind review! We're delighted to hear that you found our service helpful from start to finish. Providing a seamless and supportive experience is always our goal, and we're glad we could meet your expectations. If you need any further assistance, don't hesitate to get in touch. Thanks for choosing New Wave Doors.
Kind Regards
Customer Service Team
Working with a family business is best!
The New Wave stand at the recent Sandown Park event centre was heaving with potential customers all keen to see how these unique doors work and their advantages over traditional bi-folds. However, their sales representative Zoe managed to clear the stand allowing my wife who uses a wheelchair to operate the doors.
She was so helpful and considerate and gave us so much time whilst others were waiting to talk to her. We also met the owner of the company who was also very helpful and even gave my wife some sparkling water whilst we waited for Zoe to be free.
1 juillet 2024
Réponse de New Wave Doors
Dear Mike
Thank you so much for your wonderful feedback! We're thrilled to hear that Zoe was able to assist you and your wife at the Sandown Park show. It’s great to know that she took the time to explain the advantages of our doors and made sure your wife was comfortable while getting a feel for the doors. We're also pleased that the owner could add a personal touch to your experience.
At New Wave, we strive to offer not only innovative products but also exceptional service, so it's fantastic to hear that we were able to make a positive impression. If you have any further questions or would like more information, please don’t hesitate to reach out. We’re here to help!
Thanks again for visiting us!
Kind Regards
Customer Service Team
Very Innovative slide & swivel system
Glad I came across these doors, very convenient way of opening up your living space! Staff have been very informative and helpful. We chose to have ours installed by our local builder and the installation video had been easy to follow. Had a bit of a hiccup with one of the doors but communication with the team had been great and we resolved the problem in no time. Will certainly recommend!
5 juin 2024
Avis spontané
Réponse de New Wave Doors
Dear Utpal
Thanks for taking the time to share your feedback with us!
It's always a good day for us when we know one of our customers has experienced, first hand, some of the many benefits a New Wave Door has over a bi-fold door. Your review reaffirms the work our entire team put in on a daily basis to ever improving our product and our customer's experience, so thank you for that.
I will be sure to pass on your compliments to the team and everyone involved, thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
First class customer service
New wave doors are the finest I’ve seen on the market, this is matched by their customer service team. Zoe is extremely knowledgeable, helpful and patient. I would strongly recommend this company to anyone wishing to purchase these innovative sliding doors.
19 juin 2024
Réponse de New Wave Doors
Dear Customer
Thank you very much for taking the time to leave us a review. We're so glad the team were able to leave such an impression on you - i'll be sure to pass on your kind words to everyone involved.
Thanks again for choosing New Wave Doors and for recommending them to future clients.
Kind Regards
Customer Service Team
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