Lovely necklace but find the ends of the necklace quite hard to attach as theres not a loop big enough, partner finds it really difficult to get the necklace on due to this. Would help if the end ha... Voir plus
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Absolutely fantastic service from Nicky Robin. I’m so overwhelmed with the ring I received with my dogs ashes inside. Beautiful quality and they kept me informed throughout the process. Would highly r... Voir plus
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Amazing defiantly would buy again and recommend to friends and family !! I Ordered the sunflower memorial ashes necklace following my grandmother passing as it was her favourite flower. The necklace... Voir plus
L'entreprise a répondu
Great communicated throughout , I pick the glass bear as my boyfriend loves bears and I’ve had his mums ashes put in them . Absolutely beautiful , cried when I opened it Can’t wait to see his face... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Nicky Robin design a range of beautiful memorial jewellery, including cremation ashes jewellery specially crafted to preserve a loved ones ashes. We are also able to create jewellery in remembrance of a beloved pet and incorporate hair and fur into our jewellery pieces too. Based in the UK, we design and manufacture our pieces to your specifications.
Coordonnées de contact
Dovenby Fold, WN2 2PS, Wigan, Royaume-Uni
- enquiries@nickyrobin.co.uk
- www.nickyrobin.co.uk
4,8
Excellent
246 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Lovely necklace
Lovely necklace but find the ends of the necklace quite hard to attach as theres not a loop big enough, partner finds it really difficult to get the necklace on due to this.
Would help if the end had an attachment.
16 mars 2026
Avis spontané
Réponse : Nicky Robin Memorial Jewellery
Thank you for your review and feedback. We are happy to hear that you love your necklace. With this specific memorial necklace, we selected a link chain to ensure it fits securely through the pendant bail. We understand that a larger end loop is the standard for ease, but to ensure the pendant remains removable and safe, we've utilised a chain that can be fastened via the existing links. At Nicky Robin, we are always looking to improve and we are currently researching ways to adjust this pendant bail type to accommodate a larger fastening without compromising the design.
We would like to thank you again for providing us feedback.
beautiful mementoes
The whole experience was efficient and we were kept informed at each stage until the jewellery arrived.
16 mars 2026
Réponse : Nicky Robin Memorial Jewellery
Thank you so much for your kind feedback.
We know how important it is to feel reassured when waiting for such a special piece of memorial jewellery, so we make it our priority to keep you updated at every stage.
We’re so glad you found the process efficient.
Warmest regards
Nicky Robin Memorial Jewellery
Absolutely fantastic service from Nicky…
Absolutely fantastic service from Nicky Robin. I’m so overwhelmed with the ring I received with my dogs ashes inside. Beautiful quality and they kept me informed throughout the process. Would highly recommend to anyone looking for a memorial keepsake. Thank you so much. ⭐️⭐️⭐️⭐️⭐️
12 mars 2026
Avis spontané
Réponse : Nicky Robin Memorial Jewellery
Thank you so much for your kind words. We are honoured to have created this dog ashes ring for you. At Nicky Robin, we know how much these pieces mean, so we make it a priority to keep you updated throughout the entire memorial jewellery process. We’re so glad you’re happy with the quality and the service. Knowing that your pet memorial keepsake brings you comfort means the world to us. Thank you for the high recommendation.
Amazing defiantly will be repurchasing !!
Amazing defiantly would buy again and recommend to friends and family !! I Ordered the sunflower memorial ashes necklace following my grandmother passing as it was her favourite flower. The necklace is exactly as described and its great quality , the customer service was 10/10 and the shipment process was clear and easy to follow. I felt assured and updated throughout the entire process which was important to me given the nature of the order.
29 mars 2026
Avis spontané
Réponse : Nicky Robin Memorial Jewellery
Thank you so much for your kind recommendation. We are so pleased we could create this Sunflower memorial ashes necklace in memory of your grandmother. It is wonderful to hear that the design was the perfect tribute to her favourite flower. At Nicky Robin, we know how much peace of mind matters when sending cremation ashes, so we make sure our delivery process is clear and supportive every step of the way. We’re glad you felt updated and assured throughout. Thank you for sharing your experience with us.
WOULD RECOMMEND TO EVERYONE
Professional and compassionate service for something so sentimental. Would absolutely recommend to everyone!
The team at Nicky Robin were so understanding and the pendant I’d ordered was beautiful, exactly how I wanted it, gorgeous colour and quality.
Customer service was fantastic, clear communication and easy to get in touch with for any queries I had - the team were so accommodating, I can’t thank them enough!
14 février 2026
Avis spontané
Réponse : Nicky Robin Memorial Jewellery
Thank you so much for your lovely review. We feel truly honoured that you chose us to create such a sentimental ashes pendant for you.
As a UK based memorial jewellery specialist, we pride ourselves on providing a compassionate and professional service. We are so glad you found our team understanding and that the quality and colour of your jewellery were exactly what you hoped for.
Knowing that our customer service made this difficult time a little easier means the world to us.
Thank you for recommending our memorial keepsakes to others.
Warmest regards
The Nicky Robin Memorial Jewellery Team
DO NOT BUY THEY LOSE ASHES
Honestly do not use lost my dogs ashes and fur the fur is irreplaceable as we didnt have much fur so thats gone when I complained and stated it will reflect in there review on their website they refunded me so I cant review on their website but they have no control over on here DO NOT BUY they have 0 respect and if I didnt contact them god knows how long it would of been before I found out they lost my dogs ashes and fur
They have tried flagging my review saying it is false how hilarious I have evidence of you ignoring to help the situation and the just refunding me
And leaving that comment but doing nothing to help its shameful 😔
27 mars 2026
Avis spontané
Réponse : Nicky Robin Memorial Jewellery
At Nicky Robin, we understand the deeply sensitive nature of memorial jewellery. This is why every customer is provided with a free inclusions pack containing clear, bolded instructions recommending a tracked postal service for the security of their loved ones and pets ashes or hair.
When these safety instructions are not followed for example, if items are posted without the correct postage, or no postage, it unfortunately leads to surcharges and significant delays, even loss within the Royal Mail system. In such instances, we frequently go above and beyond our standard duties, including contacting Royal Mail on a customer’s behalf or even offering to cover unpaid surcharges ourselves to ensure the safe arrival of these precious items.
While we are always here to support our customers through their journey of grief with empathy and patience, we must maintain a zero tolerance policy regarding harassment, profanity, or slurs directed at our team. To protect our staff, any such behaviour results in the immediate cancellation and full refund of an order.
We remain committed to providing a respectful, secure service for all our customers and their loved ones.
Have had 3 pieces of jewellery I ring 2…
Have had 3 pieces of jewellery I ring 2 earrings all beautiful and really pleased quick and easy to order and receive
9 février 2026
Réponse : Nicky Robin Memorial Jewellery
Thank you so much for coming back to us for three of your pieces. It was a real privilege to make your memorial ring and ashes earrings for you.
We’re so glad you found the online ordering process easy and that you’re happy with how quickly everything arrived.
Knowing you love the quality of your handcrafted memorial jewellery truly makes our day.
Warmest regards
Nicky Robin Memorial Jewellery
Beautiful jewellery
Beautiful jewellery, great service. I ordered a necklace containing my parents ashes. The whole process was very simple and the necklace arrived beautifully packaged. I’m delighted!
16 février 2026
Réponse : Nicky Robin Memorial Jewellery
Thank you so much for your kind review. We’re so pleased you’re happy with your ashes necklace and that it arrived safely and beautifully packaged.
It was a privilege to create such a special piece in memory of your parents. We know how important the ordering process is when it comes to memorial jewellery, so we’re glad you found it simple and straightforward.
Warmest regards
Nicky Robin Memorial Jewellery
Extremely happy
Great communication, quick delivery and clear instruction.
Extremely happy with the item, it was everything i wanted and very high quality.
Would highly recommend
19 février 2026
Avis spontané
Réponse : Nicky Robin Memorial Jewellery
Hi Stuart, Thank you so much for your kind words and trusting us to create your beautiful memorial jewellery for you. I know how important it is to have a meaningful keepsake to keep your loved one close to your heart. We take great pride in ensuring every piece of ashes jewellery is crafted with the highest quality and care. Thank you for your recommendation; it means the world to us.
I had a request for them to do it…
I had a request for them to do it really quick and they worked miracles to get it done even earlier the necklace is beautiful I couldn't ask for any better service im so happy 💗
19 février 2026
Avis spontané
Réponse : Nicky Robin Memorial Jewellery
Hi Janice, Thank you so much for your lovely review. We truly understood the importance of getting your memorial necklace to you as quickly as possible, and we are so glad we could get it delivered even earlier than expected. Creating high-quality handcrafted keepsakes that bring comfort is at the heart of what we do. We are incredibly grateful for your trust in our memorial jewellery services and are delighted that you are so happy with the finished piece.
Réponse : Nicky Robin Memorial Jewellery
Hi Kim, We’re so glad you're happy with your purchase. We pride ourselves on providing a prompt service for all our memorial items, ensuring a fast delivery without ever compromising on the quality of the product. It means a lot to our team to know we’ve met your expectations. Thank you for your kind feedback.
Highly recommended!!
Highly recommended if you are wanting something super special through a lovely company that are great at communication and handle each order with care and consideration. My necklace is absolutely beautiful and have had so many compliments on it!!
10 février 2026
Avis spontané
Bear love
Great communicated throughout , I pick the glass bear as my boyfriend loves bears and I’ve had his mums ashes put in them . Absolutely beautiful , cried when I opened it
Can’t wait to see his face when he opens the gift .
I would highly recommend your company and would definitely 100 % use Nicky Robin Memorials to anyone
One happy customer
9 janvier 2026
Customer Service was brilliant
Customer Service was brilliant. They were so helpful and replied to my emails very quickly. I had missed the Christmas deadline but with a few tweaks were able to do my jewellery and get it back to me in time for Christmas.
The necklace was beautiful and I would definitely recommend to anybody to use this company.
8 décembre 2025
Avis spontané
Very poor quality
I’ve only had my ashes ring for a few months, The silver has tarnished and will not clean even with jewelry cleaner.
I do not believe the piece I received is real silver which is very disappointing in contrast to a necklace I have from another company that has been perfect for over 3 years.
Very disappointing and upsetting for a piece that is meant to last and hold the memory of my beloved pet which was also a gift from my partner.
A waste of £200.
28 octobre 2025
Avis spontané
Réponse : Nicky Robin Memorial Jewellery
Hi Lisa, firstly we would like to apologise that you are not happy with your ring. Please be assured that the ring is 100% genuine 925 Sterling Silver.
The oxidisation is normal for silver and Sterling silver metals and it can depend on how the jewellery piece is exposed to airborne chemicals, other substances and even ph levels in the skin.
Necklaces and rings can also differ as we tend to wash our hands more often, exposing them to chemicals in hand washes, sanitisers, creams and a polishing cloth should be used daily to avoid built up of residue throughout the day.
It is a shame that you felt the need to provide a 1 star review first, without contacting us directly to let us know about the issue and to provide us with the opportunity to offer our support to sort this for you. We were unaware there was an issue until we received this review and we are a company that offers excellent customer service and is always happy to resolve issues as best as possible for our customers, with the tarnishing on your ring being very easily rectified.
We will be in touch with you via email to offer our services in rectifying and cleaning your ring for you. Please check your inbox and spam/junk folder incase our email falls into there.
Warmest regards
Nicky Robin Memorial Jewellery
The necklace came really quick and they…
The necklace came really quick and they only used a little bit of Ash. They was informative from the beginning to the end. The necklace is lovely and I would definitely recommend them and would order again if needed thank you Nicky Robin
2 décembre 2025
Absolutely beautifully made
Absolutely beautifully made, wished I had used your company for the other two pieces of ashes jewellery! Grandchildren chose their own so had no say in their selection.
3 décembre 2025
Beautiful product
Beautiful product, fast delivery, come in beautiful packaging! Highly recommend.
11 novembre 2025
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