Noelleeming Avis 

I visited Noel Leeming Lower Hutt intending to purchase a television and was seeking assistance in selecting a suitable model. Unfortunately, I was unable to find any staff member willing or available to help me.
Two staff members near the counter appeared to be engaged in conversation and showed little awareness of, or concern for, customers requiring assistance in the store. After waiting without receiving any service, I decided to leave.
I subsequently purchased a 65-inch television from Harvey Norman, where the customer service was significantly more attentive, professional, and helpful. Based on this experience, I was extremely disappointed with the level of service at Noel Leeming. I will never go there again. Harvey Norman is so much better an d the level of service at Harvey Norman is absolutely wonderful.

I tried to cancel my order 4 times and was told it was all taken care of. Only to receive an email 2 days later saying it was shipped and there was nothing they could do. When I called the 4th time, the customer service rep was disrespectful and made it out to be my issue.

I attended the Central Dunedin store, where the customer service is appalling. There were 4 people behind the counter and 1 busy with a customer. I was waiting patiently and not a single person approached my brother and I. Hence, I approached the counter and 1 woman was serving, 2 women were talking to each other and another person was lurking in the vicinity of the counter. The woman serving the customer finished and looked down ignoring us. I waited a minute before I stated loudly for staff to hear that 'the customer service is appalling, I will be making a complaint'. Upon which one of your female customer service representatives tersely stated 'can I help you?'.

I was looking to purchase a Shokz openswim charger because I left it in Melbourne, where I reside. I never intended to bring the headseat because I own the $439 Shokz pro ear hook set. However, as I am giving the headset to my brother, the charger was required. I have decided to courier the charger to my brother as the postal time is slow and no company in Dunedin sells the product, yet.

The girl whom served me did check for the product online at other retailers, namely PB Tech and Harvey Norman. Hence that is her only saving grace.

PB Tech lacked the charger but I purchased Logitech cordless keyboard and mouse $198 instead.

We went to Harvey Norman and the young woman exhibited exemplary customer service, which I expect from every person in customer service. I told her of the appalling customer service from Noel Leeming and she stated that a few customers have commented on the poor customer service.

I knew from the fact 4 people ignored the presence of my brother and myself that, the cultural quality of Noel Leeming is appalling. 1 person could mean anything. 4 is a prolific cultural issue. I will be sending an email to the head office and I will ensure to spread my experience to diminish custom to Noel Leeming. Appalling!

Fri 8:08 AM Noel Leeming on FaceBook Messenger:
We sincerely apologize for your experience. We'd like to make things right. Could you please tell us more about your concern? We'll be more than happy to assist you and work toward finding a resolution. We appreciate the opportunity to turn your experience around.

Fri 5:34 PM
Hi thanks for the prompt response. Customer service is the cornerstone of your business and it is obvious from the Dunedin staff, why it is Harvey Norman, instead of Noel Leeming that is the international company. I hold Harvey Norman in high esteem because i am familiar with the brand. Whereas, being unfamiliar with your brand, up until yesterday i was neutral and it would have been a consideration. No longer. It is the age old adage that, presumption is the mother of all 'f#' ups. Your staff saw two people of Maori descent and presumed that we were unworthy of being treated with respect. Wrong!

Company staff reflect the mentality of leadership and clearly that is one of malignant stupidity.
My Maori ancestors had all their wealth stolen from them by my Caucasian ancestors. The real criminals in Aotearoa. Denigrated and subject to gross disdain, Maori have mostly fallen by the wayside. Cast aspersions on my character by all means. However, I'll never give anyone the satisfaction of being right about me.

Who am i? A person who has donated the equivalent of a month of your Dunedin staff wages, in the past month. Moreover, if Noel Leeming have any legal indiscretions and i am available, I will represent the opposite party pro bono. Money is inconsequential and unlike Noel Leeming human resources, I am only interested in procuring the best personnel. Do better!

Do better!

9:12 AM Noel Leeming
Thank you for your feedback. I understand that you're disappointed and appreciate you taking the time to express your concerns. We take comments about our people, service, and standards seriously, as we're always looking for ways to improve. While I respect your perspective, our intention is always to provide a positive experience and maintain high professional standards. Your feedback has been noted and will be shared with the appropriate team for review. Thank you again for bringing this to our attention.

Taking the other feedback into consideration, the question readers to ask is very simple, is the information from Noel Leeming customer service representative credible and should hard earned money be invested in a company that trains staff to ignore customers?

I am absolutely appalled by the dangerous lack of customer care and the dishonest tactics used by Noel Leeming to avoid honoring a paid protection plan.

We purchased a washing machine less than 9 months ago, along with a 5-year replacement cover. The machine recently began smoking and emitting a strong burning smell during use—a major, obvious safety hazard.

Instead of taking a smoking appliance seriously, Noel Leeming’s extended warranty team has flat-out refused our claim by falsely asserting that we "overloaded" the machine. They have provided absolutely zero evidence to support this claim. To make matters worse, the technician who inspected it openly admitted to us that this is a common issue with this specific model because the motor runs too hot, claiming it just "needs a break from time to time." It is entirely unreasonable to suggest that a standard household appliance is being "used too often" simply for doing normal, everyday laundry.

It is disgraceful to be treated this way and accused of user error when we are simply trying to get the safety remedy and protection we rightfully paid for. We have launched a formal complaint, but consumers need to know that Noel Leeming will happily take your money for extended cover and then look for any baseless excuse to refuse your claim when a product proves to be unsafe.

Avoid their protection plans and be very careful buying major appliances from them.

We went in to buy a coffee machine but none of the staff even say hi, they all stand by the TV and big items for more commissions. They just looked at us and that's it no one cares. I tried looking at there direction so I can ask for help but nah...so we went to bricose I and spend money where we get valued.

WHO DO YOUR STAFF WORK FOR? Noel Leeming? OR MSD? - James, Royal Oak Branch, Manager of 21 years.
1, Lied - Claimed Noelleeming have had a supplier relationship with MSD for years? WRONG, NL only won the tender last year for whiteware. Along with 3 other suppliers.
2, Claimed that Exchanges were not possible, If MSD clients use the payment card - NO exchange, No Refund, NO option to collect item, NO discount for selling display stock (did not give an option to decline item) - Payment card or not - ALl customers are covered under the CGA - FTA - That is the law, any policy of any agency included MSD, if policy contradicts Law, then the policy is then void - Poilcy does not trump Law.
3, Rude, aggressive...
4, Breached privacy and changed quotes without customer knowledge
5, Needs further training of MSD products process and policy. The MSD supplier contracts are major $$$ for NL. Will you guys win the next tender when times up?
James, Noelleeming are suppliers of products to MSD clients, dont tell lies, its very irresponsible as a manager of 21 years. You also got the delivery dates wrong..2027 instead of 2026..... TBC
THEN - St Lukes - Claimed the NL DO not provide physical quotes to MSD clients as your system can not do this? (Royal oak did) Websiite says you do - MSD policy is, A physical quote from the shop is required prior to a grant being assessed. Another staff memeber that has works with NL for 8 years! and has never heard this ever? how do I know? because he told me. As I was explained what the correct process is. How many MSD clients are going to get annoyed,1st being told - GO into store to get quote, THEN go to store THEN get told no quote available THEN go back to MSD THEN - NO product AS A QUOTE IS REQUIRED!! Papakura store - Claimed the MSD clients must come into the store and then staff will create a 'fake order' then the customer needs to take a photo of the order - then they can just show the case manager and then it will get approved????? WHAT???? OMG !!! - CIRCUS???? Moral or the story is IF you are a client of MSD - IF you are going into qet a quote DONT!! - Big save is another supplier AND the price differences OMG!! BIG SAVE is way better AND better choice of products!! They also treat all people as customers should be treated, with respect! - Your welcome!!!

The worst, do not buy from Noel Leeming.
Purchased replacement dryer for my tenants. After 5 phone calls and multiple emails, the dryer was still not delivered after 4 weeks!! No one I talked to could help me. Said they would call back, no one did.
So I cancelled order to avoid dealing with NL.
3-5 business days for a refund... it's now 8 days business days and still no refund.
Condescending/AI responses to emails.
THE WORST customer service I have dealt with a very very long time.
Would avoid as much as possible.

Tauranga Noel Leeming today, about 1115. I walked in to look for an item, not certain where to look. A group of three male shop assistants were standing around chatting in a group, and totally ignored me. I walked past them a second time and they ignored me again. How rude. I’m a customer that may have wanted to spend a lot of money. How would they even know. Another group of two men, the exact same response. Another individual, same response. No one seemed in the least interested in serving me. Why is Noel Leeming even paying them to do nothing? The kicker was as far as I could tell I was the only customer in the store at the time. Shocking. I left and went to another store, got great service and purchased my item.
Noel Leeming, wake up. This is my second experience of shocking service at this store. I doubt I’ll ever be back.

The experience was so frustrating. This was at Pukekohe supa centre. The customer service assistant was pleasant but the information he gave us was not accurate. He even upsold us to a 5 year warranty as oppossed to us sticking with the two year warranty. We wished we didn't do it. The delivery partners were so dishionest. We purchased a washing machine on a Sunday afternoon, the delivery plans were made for Wednesday late afternoon, early evening because we work. The delivery guy rung my husband at 2.10PM Wednesday afternoon stating that he wanted to drop the machine off there and then. My husband informed him of the arrangement, later in the afternoon but he refused and said that he was not informed and will get his boss to arrange another day and time. We rung the call centre and were informed that the driver told them that my husband was not available that day and he arranged for them to come Saturday, which was a lie. I told the call centre staff that and asked if it could be delivered Friday and she said yes. I asked her if she could send a confirmation text or email but no follow up done. I rung back Friday morning and was informed that the distribution centre was not open on a Friday. So I had to rearrange my working schedule to be home Saturday afternoon to receive the machine. The second person I spoke to in the call centre was much better and more professional to deal with. However, I will NEVER buy any big purchases from them again. Dishonest delivery service and call centre. If I had known that I would never have purchased from them. They are quick to take us to the tills and take our money yet slow to deliver. Please people, be aware.

Absolutely no customer service!! We asked a staff member who wasn't busy, where computer monitors were located. He pointed in the general direction saying "over there" but had no interest in assisting us at all. We were there to buy. Two other staff
members stood chatting,not interested either. Walked out won't go back.

We bought a fridge and the door came off the hinge and broke the electrical connection to the door panel. Long story short, the fridge was replaced and we were grateful. But as I flicked the switch to turn on the new fridge; there was a loud noise which sounds like it comes from the fan.
I could not believe that two new fridges were so poor in quality that they were problematic from the start.
I have emailed customer service who said they were onto it to sort out the issue. Then, silence. No response to my follow up email. No call from the local store. No technician visit. Nothing.
Really poor service. I would not recommend Noel Leeming.

The staff were fantastic! I had to go in twice, 2 days in a row. I had a different staff each time and both were really good!
They were patient with me, helped me, got answers to my questions and concerns, gave great tips, didn't rush me or pressure me or try to purchase something I didn't want etc.
Very helpful, 100% recommend Noel Leeming Te Awamutu.

Easy to purchase something online, but no provision for returning your purchase via courier. Returns have to be taken into a store so that they can “check the item to make sure it’s in good condition” - even if you haven’t opened the box, or even taken it out of the courier packaging, and sent photos to prove it. This has to rank amongst the worst, most senseless customer service ever. Customers order on line for reasons like living far from a Noel Leeming store or inability to get to one for a host of other reasons. I now have to inconvenience a friend to return the item - a small kettle- to them. What terrible terrible service.

Appalling customer service. I ordered a laptop for a new employee. I found out a day after the scheduled delivery date that the laptop was given to a different customer as a replacement (after I had paid for it), so there was no longer any stock left. I asked for a replacement, was told to wait until the next day for processing. No contact the following day, so I had to chase the support line for hours. Staff totally clueless, couldn't understand what I was talking about. In the end, they just cancelled the order with no explanation. My employee resigned. Soviet Russia had better stock control than this. Incompetent.

We have purchased a tv and paid delivery charge for it to be delivered within 4 days. Its been 5 days, no delivery, no call. After we have called, they have told us due to inconvenience, they couldn't deliver it so they'll contact us by next day. The day is over and still no calls, no notices.

Went to buy a consumable part for an item purchased here. Nope, "we don't sell the parts (the needle for a record player)". "Go to the website for the manufacturer".
What truly rubbish service. Noel Leeming himself, who i had met and bought from at his first Chch store, must squirm in his grave.

Dont ever buy from them Staff are rude awful unhelpful They seem to change staff all the time using mostly inexperienced young recent migrants They wont accept returns even when the reasons are genuine and comply with their return policy AVOID AT ALL COSTS You have been warned

Absolutely diabolical service. Twists the customers arm to buy the extended warranty on the products they sell, to find out that they don’t give a damn about their customers and can’t be bothered to deliver any service whatsoever….”oh your part might take a few weeks but we don’t know”. DON’T waste your money with these clowns. I’ll get better service at the Circus down the road.

A big thank you to 'Cash' in the technical department
who assisted me in setting up my new mobile phone. Cash's technical knowledge, patience and customer service was superb. It took sometime for issues
to be sorted between old tech and new..so much
appreciated. A fabulous member of your team.

Justin and Mark were our delivery guys from Royal Oak Auckland. They were amazing, fast service I had the installation and removal very professional guys they deserve a bonus, I can’t praise them enough