Noelleeming Avis 

My MacAir died after 10 years and having to buy something else was difficult. Fortunately there was a sale on and with Jenn's help at the Hamiton store, I selected the best one for me.( It turned out to be the cheapest one.)
Migrating my data should've been easy, but it wasn't. Jenn's guidance and tech savvy saved hours of angst as my creative, not logical brain doesn't do well with this. She went the extra 100 miles and I am very happy with the quality of purchase, price and support from her. Thank you

Noel Leeming sold me a computer with a faulty systemboard. It literally didn’t work out of the box. They claim a faulty systemboard on a NEW computer is a “minor fault,” and will only repair, not replace. Then they sent it for repair and returned it STILL broken. Even then, they would not replace.

So: if you want to risk buying a new product and never getting to enjoy a product that works like new, shop here. If you want a company who will do everything they can to bend consumer law until it breaks bc they know they hold the power rather than the consumer, shop here.

Absolutely abysmal service and difficult at every turn. So disappointing.

I recently did a review per invitation, I have just been advised it would not be published. I would not purchase anything further after their lack of accountability and owning such feedback.

I am extremely disappointed with Noel Leeming's inflexible policy on gift certificates.

Recently, I tried to use a gift certificate that had expired, unbeknown to me. The lack of a date of purchase on the voucher was an oversight on the seller's part - if I had known the purchase date, I would have noted the expiry date and used the card before that date.

The gift certificate was for a significant amount, and I was looking forward to using it to buy a heater. Unfortunately, Noel Leeming refused to budge, citing their strict policy on expired gift certificates, even though they had already been paid the money and the PIN number had not been scratched. In contrast, Poppy's book shop and Harvey Norman have accepted expired gift certificates from me before because the PIN numbers were undisturbed on their gift cards, demonstrating a more customer-centric approach.

I don't think it is unreasonable to expect retailers to have a more flexible approach to handling expired unused gift certificates as they have already been paid for and unscratched PIN numbers clearly indicate they haven't been used. Noel Leeming's rigid stance has lost them a customer - I'll be taking my business elsewhere in the future

I ordered click and collect to my local store. They delivered it to the wrong store.

scam u outta ur money dont use noel leeming they just get as much money as they can then don't give a care anymore

Noel Leeming, Supa Center, Manukau
Invoice #157174808
Purchase Date: 04/06/24

I called on 06/04/24 to ask my delivery for the washing machine I purchased, the guy who assisted us made sure that my washing machine be delivered on Thursday 06/04/24 as early as possible because we have work at 10 am. I had been waited for 3 hours that day, did not even go to work. I called twice, the Lady who answered me was like a tape recorder “they will call you when they come out, they will call you when they come out” that’s the only answer she gave to me. I called again after 1 hour, and a different lady answered me that the delivery date was moved to the 11th of June, 😳 that’s a wasted time, waiting for nothing. Why they could not entertain the customer properly? And why they don’t let the customer know in the first place that the delivery date was moved? I have a Cleaning Business and I need that washing machine.
Very disappointed.

Took my phone for repairs as one of the internal components was shaking causing a rattling noise. Noel Leeming insisted it was normal. They lack common sense and are hard to talk to. If you're buying an expensive item, avoid this store because they don't care and the warranty is only for the show.

My credit card was used fraudulently via Noel Leeming Auckland on the 2nd June . They accepted the online order with an incorrect name that didn't match my credit card. I rang them to ask for the information of the fraud, they refused to give me details. Police report has been filled. Shame on you for not helping!!

Buyer Beware!

I recently visited Noel Leeming to purchase a laptop for my wife, and the experience was a complete nightmare. The first unit was faulty right out of the box. When we returned it the very next day, they refused to issue a refund and only offered a replacement. We reluctantly agreed to take the replacement on the condition that we could test it in-store.

This led to a frustrating three-hour ordeal with their “tech team.” Parth, one of the tech staff, was incredibly helpful and did his best to assist us. However, his manager, Matt (a ginger guy with a beard), was exceptionally rude and unprofessional. Despite Parth clearly needing assistance, Matt walked away and left him to handle everything alone. I genuinely feel sorry for the staff who have to work under such poor management.

After three hours of this fiasco, we were completely fed up and demanded a refund. Matt refused to let us leave until they confirmed the fault, even though Parth had already identified that the second unit had the same issue. Matt then tried to push us to accept store credit, citing store policy. Newsflash, Matty : your store policy doesn’t override the Consumer Guarantees Act.

In the end, we did get our refund, but the experience was so dreadful that we will never return to this Noel Leeming store. Save yourself the trouble and shop elsewhere

Disgusting after service. Eager to sell the product, but once you leave the shop they don't want to know you. Don't answer the phone!! Don't get back to you. Whakatane store needs a big wake up call.

Awful experience, parts missing so cant use and so far numerous attempts to sort out with Hastings branch have been unsuccessful, the staff promise to resolve then never get back to me, I see a history of bad reviews, will buy somewhere else next time. Disappointing

I went to my local Noel Leemings store at lynn mall to see a tech person as I had purchase a Fitbit sense 2 and could not get the ECG working. There was an elderly lady trying to get her laptop repair, and the tech person looked stress. The tech person asked why I was there and I told him. His reaction was pretty abrupt although he said I would have to wait till he was finished, which I had no issues with. When the elderly lady had left. I sit down on the stall and the tech person said what is my problem in a aggressive Manor, and I tried to explained and his tech advice was to go online to the fitbit help support to solve the issue. My response was not aggressive, I simply said I brought this three days earlier and I said, I don't believe that this is my responsibility as it was still under warranty. To my surprise he raised his voice and said don't you yell at me or I will call the manager, I didn't even raise my voice but the manager was summoned by hand gestures. The tech person was absolutely aggressive. When the manager arrived the tech person was quiet and basically didn't speak just matted somthing and disappeared in his own thoughts. I was speaking with the manager as he was trying to be helpful, but honestly he was Clueless and gave me a whole lot of pointless information and said, if it didn't work I could come back in, that wasn't a surprised so I went home. I finally got it working when I reset my phone and went through the start set up again, I must have missed a step. I did not mention the tech person aggressive demeanor, as I will be lodging a complaint with Noel Leemings customer service although I totally understand we are all human and have bad days, but the tech person demeanor was unacceptable and really tarnishes Noel Leemings reputation as I have been a loyal customer for many years and I don't believe any other customer would tolerate that behaviour. What ever happened to good old fashion customer service! Disappointing.👎

Very poor customer service at New plymouth shop Waiting for almost 30 mins with no sales rep to help me buy mobile phones. I just had to walk out.

This experience I had recently doenst even deserve 1 star. used my $650 samasung sound bar 4 times and it broke. called up qt store on day 13, sales rep told me to bring it into store. took it in on day 15. told i was out of the 14 day policy. unit sent away for repairs. told it will be 40 working days to have a repaired item back. lost faith in product and retailer. i wont be back and will be telling everyone i know about this experience. i know alot of people. shocking customer service. i dont want a dud back. i want my money back!!!

Not so much the company. I would rate them a three or four
However recent purchase of a couple of phones and some assistance with tablet and bluetooth connection arose. I feel that the assistance given by ARIANA above the usual 'call of duty'. While doing her best to assist she never lost site of opportunity to add to my tptal purchase without being pushy. Definate management material.

Went to Noel Leeming Westfields Riccarton with a cell phone which I damaged (purchased from them). Asked techy if data can be retrieved. She banged on about "getting it off the cloud & via the internet". I don't know how many times I tried to tell her There is no information on my phone that is on the clouds or saved via any internet. She kept saying yes there is. I went to a repair kiosk next door who accessed the internal SIM & hopes he can transfer that to a new phone I have to buy. That phone will not be from Noel Leeming. I have done business with them for years - but no more.
Dear teenage staff - us oldies (& others) aren't all like you. We don't do this modern cloud thing. Listen to the customer.

Noel Leeming via The Market (The Warehouse Group).
Ordered $600 work of Dish Freeview receivers. Rang once a week for the next 3 weeks to request follow up and a timeline of when my items would arrive. No one ever followed it up. Noel Leeming didn't respond ever to the Warehouse Customer Service team as to where they were. There was no tracking info provided. After about 20 days they still had no idea and I asked for a refund as they said they would deliver in 3-5 days and it had been about 20 at this stage. They refused a refund as they didnt know where the items were so couldn't refund them. Only then did customer service go to NZ Post themselves. Still waiting, no refund.
Will never shop at Noel Leeming again and woudlnt bother ordering via the Market either. Saw the CEO whining about how tough things were on the TV a few weeks ago... if my experience is anything to go by I'm not surprised they are having issues!!

Stay away from Noel Leeming Porirua! This store blatantly flouts consumer law. They lied and attempted to deceive me and then ignored me when I insisted that they provide the remedy required under the law. What's more they still have my goods I returned yet will not respond to my emails, so it's pretty much theft at this point. I will also be reporting them to the commerce commission to ensure that this disgraceful behaviour is not allowed to continue.

We bought a coffee machine from Noel Leeming Mount Maunganui. It was discounted as it had been brought back faulty and repaired. After a few days, it again became faulty. When we returned it, they replaced the machine and were extremely helpful.