Noelleeming Avis 

Fantastic service from two staff members at the Pukekohe store today when I was wanting to replace the protective face cover on my mobile phone. The first staff member listened carefully to what I wanted. Offered two options and explained the advantages of each. Selection made, he took time to advise the store policy on future replacement, asked if I wanted to have the cover put on the phone for a small charge, then asked another staff member, who had applied a number of covers, if he wanted to do mine. The second staff member happily took the job on, cleaning the screen and applying the cover with great care. Both staff provided me with fabulous customer service. Well done, gentlemen!

I purchased a PANASONIC UHD TV from Noel Leemings Lyall Bay.

I was given the option to either have the TV delivered or pick it up. I informed the salesperson that I would pick it up and that I would have to bring a larger vehicle that afternoon to do so as I was driving a small car at that time.

I returned to the store in the early afternoon around 2pm and the salesperson and I carried the TV out to the car. It became evident that the car (A late model Toyota RAV4) was not big enough to accomodate the TV upright.

We discussed the situation and I agreed to have it delivered if it was not safe to transport it in the RAV.

The salesperson however then stated that alternatively the TV could safely be put in the car on an angle, leaning on one of the upright (split fold) rear seats - as long as it was not sitting flat on the floor and, if driven slowly and carefully be transported safely in that fashion. On the basis of this advice I agreed to assist him to load the TV into the car in the fashion exactly he had suggested. This was his suggestion/advice alone and was not solicited by me in any way.

Following his instructions I drove very slowly and carefully home, without the TV being subject to any significant jolting or bumps.

On arriving home my wife and I very carefully unloaded the TV - definitely without any undue shock - from the car and on opening the packaging it was revealed that the screen was broken. There was no visible damage to the box however.

I called the store immediately and reported that the screen was damaged. I believe the screen was damaged immediately on loading the TV into the car in an inappropriate fashion. I believe Noel Leeming's employee did not exercise due duty of care when loading the TV into the car and is liable for the damage. The consumer guarantees act states that a service must be provided with reasonable care. The salesperson did not provide reasonable care. The salesperson should never have recommended an unsafe way of transporting the TV. As a consumer I have a right to expect advice from a sales person to be correct and appropriate.

The salesperson and the branch manager then both asserted that the damage was my responsibility and liability. The manager would not listen to my commentary of the events that lead to the damage and attempted to obfuscate the issue with claims that I had been offered delivery of the TV so my uplifting it meant I was liable for the damage, completely ignoring the fact that the salesperson had been the one who had suggested the incorrect loading of the TV. A long and unproductive argument ensued at times during which the salesperson attempted to deny that he had ever made the suggestion which was an outright lie.

I have been a loyal customer of Noel leemings for many years and purchased many appliances and goods from your company. I have never however had such an appalling experience with individual sales people as this and as you can probably tell, I am extremely angry and frustrated with the dishonest, unhelpful and obfuscating attitude shown by these two employees and the sales team member whom this was first escalated to. This attitude does not recommend them, and it is plain bad business to treat your customers with such contempt.

I am still waiting for a reply from the Regional sales manager to my complaint.

Bought my Sony wireless headphones as an upgrade from the 50 dollar ones at the gas station as I kept loosing one sales rep sold me on a 3 year product warranty and after 2 and a half years of being perfect I dropped them while riding a motorbike turned around to pick up the pieces informed Noel leeming via email to the problems side of my headphones and I've read that I may be charged for some repairs and all this clause but they've said they won't help me out so I'm going into Manukau store tomorrow with the items to hear if they remedy but don't buy the insurance or doesn't really cover you with the item it's only for manufacturer problems that arise within the time periods which is gutting as I've gotten attached and would have accepted a half repair so the back piece is atleast covering the electrics otherwise ones crackles abit but still work other ear piece was in my ear so I have one perfect ear bud.

Service is so mixed. If you find a good person on the floor, stick with them. There will be at least one. Most of their floor staff dial it in, and their online system is byzantium. Also, do not expect the customer support people to take ownership of an issue or even attempt to resolve it.

Noel Leeming Lunn Avenue has worst customer care

Problem with product, sent to be repaired,came back nothing was wrong. Product still had the same problem, taken back second time, has been over 2 weeks haven't heard anything, have called many times sorry no response. I will never use noel leeming again. After sales service is appalling

Great Locations and easy to find, good staff that are knowledgeable, prices can be higher but they will match other stores pricing

I had issues with an audio transmitter I purchased online. Noel Leeming customer service said that because I had opened the box they couldn't accept a return. Blatantly violating the consumer rights in NZ. Disappointing .

My husband went into the Northlink, Christchurch store to purchase a Go Pro... with all staff within the store, not one person came to ask if he needed help. He walked out passed a guy at a desk who was engrossed in something on his phone. Customer Service was not present in this store.

Customer service was not good in Sylvia Park. The tech guy slouched over the desk with his phone and takeaway coffee.
Was a real effort to help me out. This has happened before at Sylvia Park with the service, seems to be plenty of staff grouped together talking but no one asking if you need help. A couple of staff were busy I understand that no smiles from anyone. Very poor service. I’ll never shop there again.

In Dunedin shop served by P Wesley great service I bought an Airfryer he took the time to demonstrate how it works carried it out to the car and put it in the boot for me I was thrilled with his service. Unfortunately I was overcome with intense pain on the way home to Lawrence stopped many times to be sick on side of road went to my Dr who diagnosed kidney stones so sadly the Airfryer is still in the boot of my car until I recover 😢😢😢

I you want service do not go to this shop. Very very rude, unhelpful and they will scam you into a product and then say its still being shipped. Karan is the worst! Do not go here!!!!

Waipapa branch Kerikeri never answer the phone and take days to reply to an email even from the Auckland service team after I had them follow up. Hopeless service. They have gone downhill big time.

In store (albany branch) experience. the worst customer experience I think I've ever experienced. Great until they have taken your money. Then terrible!! I had to chase to see when my fridge was to be delivered. They then showed up with a broken fridge (wonky) - tried to claim it was MY HOUSE that was wonky!!! (Proved wrong when I got a new one from another company). The driver said they had other stock so would bring one of them. The store then called and said no stock so have to cancel the order. To get a refund they made me go back to the store!!! imagine being old or disabled and they insist you have to go back to the store, so inconvenient! In this day and age, people are putting things on Mars, and Noel Leeming cant even make an internet bank transfer!! ridiculous!!!

Bought a fisher and paykel fridge from NL 4 years ago.
This has died with a gas leak which is covered by a 5 year parts warranty with the manufacturer. Sadly, they want just under $500 to repair this fridge. NL were unwilling to help.
Won't be buying fisher and paykel anymore, have bought a Miele fridge which seems to be a far better quality.

A staff member was talking to two customers and I had been waiting a while to look at product they were blocking. After a pause in the conversation I excused myself and asked if I could grab an item quickly. The staff member immediately launched into an attack threatening to kick me out of the shop. His actions were completely disproportionate even if I had been a little rude. I made an apology to the other customers if they were offended, but it didn’t stop him continuing. He didn’t want to stop and calmly deconflict the situation or behave in a professional manner. And he said he was the manager too. Guess Noel Leeming don’t train their managers in customer service and how to deal with thing. I won’t be shopping with Noel Leeming again.

Checked online first; item "in stock" at my local NL store, went there; NO STOCK. Bored shop assisstant reluctantly checked (different?) system said there are 2 at nearby NL. Went there, there were 10 on the shop floor...BUT they must have all been returns because the one sold to me DIDN'T WORK AT ALL. They refused to refund my $, said it had to be inspected by 'technicians' - TAKING THEM TO THE DISPUTE TRIBUNAL & asking for consequential damages - STOP FLOODING NZ WITH POORLY-MADE cHINESE RUBBISH (at OVERINFLATED PRICES)

Like the airline JETSTAR, Noel Leeming in Hamilton’s Anglesea Street will always be OneStar. I no longer have the energy to detail the protracted saga that has unfolded over the last few weeks and the overall negligence and abdication of at least 20 individuals all ‘passing the buck’ towards no resolve in the foreseeable future. The only solution I see for my own sanity is to let Samsung and Noel Leeming know that I do not want the SAMSUNG front loader washing machine back even if it means kissing goodbye to a refund I feel should be forthcoming without any further questioning or reasoning and not when the machine breaks down a THIRD time. I have made a statement to this effect but no one is listening. I’d rather the machine went to a charity than risk having to put up with any further frustration and dissatisfaction and time wasting. I’ve been on the receiving end of having an email and 2 voicemail messages ignored; had a pick-up time postponed a day after waiting around home for two and half hours for a service pickup; spoken to rudely by a couple of service technicians; told on two different occasions I should have contacted Noel Leeming directly when the first problem arose and not called the 0800 customer help line shown on a sticker on the front of the machine! I was expected to help lift the machine, the first time it was removed for service, which ended up causing 5 days of very uncomfortable lower back pain a few days after the lifting. Better to die in a fatal plane crash than put up with the collective crap from THE WAREHOUSE GROUP and Samsung’s preferred technicians at Hillcrest Electronics where no one person really cares and is only looking out for themselves and keeping their jobs. Half the staff are either quite new; not adequately trained or do not seem to have had much experience. And common sense? Sadly, it’s not very common these days. Planning now to move on and shop around for a WHIRLPOOL front loading washing machine.

We bought an LG OLED 55" TV five months ago, deciding not to take extra protection cover because we were confident we were protected under the NZ Consumer Rights Law. When it broke after five months, the Hamilton store manager refused to replace the TV and used their preferred repairer, who took more than a week to fix it. The manager reckoned it was his right to refuse to replace the TV. For me, as a disabled person who is stuck home for long stretches of time, the TV has become an important lifeline to the rest of the world. And I would not have expected such an expensive item to break after only five months. I am now thinking we were sold a defective product by the store. The attitude of the Hamilton store staff were very dismissive and hurtful, as we have been loyal customers for a while now. We will think twice before we purchase anything from Noel Leeming in the future.

Worst customer service especially Manukau Super Centre branch. There is no customer centricity. Infact there black Friday sale - they increased the price of products and than decreased it. Noel Leeming should know there are very very smart shoppeds with lots of data and comparisons from multiple sources. Just dont try to fool them. Fix your service.