Northern Polytunnels Avis 

great product at a reasonable price, the customer service could not have been better, especially when there were delivery problems. all resolved quickly and with exceptional care and communication

Really quick service. Items were packed very well. Excellent communication.

Easy buying and experience on website and great delivery .
Robert

Good helpful people. Good company and products.
Slightly let down by delivery agent. That aside, a good experience. I would not hesitate to recommend Northern Polytunnels to anyone.

Poor communication. When ordering it stated 24-48 hour delivery, a week later we had still not received and heard nothing from the company. When I called to ask I was informed they were waiting for parts which were currently out of stock. After I explained there was no mention of this on the website's product page, no phone call or email, I was told maybe it's gone to spam, which it had not. I was then told it would be a week until dispatch. I called again a week later to find out if it was being dispatched as I had no update or communication from the company. After double-checking it was confirmed it would be dispatched the following day (a Friday) for delivery on Monday, over 2 weeks after ordering. It was delivered today, we put this up immediately and although the product looks good and sturdy, we were disappointed to find the Gable End we also ordered has not been delivered, so again we are waiting for an update and another delivery. Simple communication - calling or emailing a customer to provide an update would have improved our experience.

I purchased some repair tape and a couple of crop bars to retrofit. There was an IT issue with the Black Friday discount not being applied and the delivery charge was incorrect but it was all sorted out very quickly with no fuss or quibble. I'm very happy with Northern Polytunnels and can recommend them for quality and service.

Arrived in good time as described and well packaged

The products are good quality but there's a lack of customer focus and empathy that lets them down

Good product, damage in transit swiftly sorted out.

Good personal chat and advice. Delivery, quality, and high quality plastic cover

Super fast delivery went up very easily. Very happy

I promised an update after 2 year's experience. That promise was made in 2014, so this review is a little late, but on the other hand you have the benefit of 9 years experience with the product! I'm pleased to report that the fruit-cage generally performed well, though there were the occasional niggle. These niggles were principally a poorly fitting door, the central poles coming apart, and the netting eventually developing holes. All in all, though, I am pleased with the product.

Purchased an allotment polytunnel. Quick delivery. Easy assemble after watching some YouTube tutorials. Would definitely recommend.

Five year review here- In the Alps with snowfall of 60cm/2ft at a time most winters, and the polytunnel (30*14ft) has remained impeccable. Even the original plastic is still in a decent state! I'm getting an extra 10 weeks growing season on tomatoes etc. Buy quality, and it pays you back!