I emailed Anne and got a very quick response. After discussing what I needed Anne dealt with it the same day and I received my parcel 3 days later. Excellent Customer Service and extremely helpful t... Voir plus
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Lisez les avis des autres
Two years ago we brought Insignia Diamond Quadrant Steam Shower which we are extremely happy with. This is our second Insignia Shower. We recently experienced some difficulties with the everyday parts... Voir plus
L'entreprise a répondu
Steam generator supplied just over a year ago stopped functioning . Contacted Nero Patel at the company who had been my original purchase point of contact . Having described the circumstances in which... Voir plus
L'entreprise a répondu
I have been using their products and parts for last 10 years across all my properties. Their products are durable and easy to install. Also I can't stress how much steam room and jacuzzies improved my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de bien-être
- Magasin d'articles de salle de bains
- Magasin de rénovation
- Fabricant
- Magasin d'articles de sauna
À propos de Insignia Wellness
Écrit par l'entreprise
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Coordonnées de contact
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Royaume-Uni
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,4
Excellent
992 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent Customer Seevice from Anne
I emailed Anne and got a very quick response. After discussing what I needed Anne dealt with it the same day and I received my parcel 3 days later. Excellent Customer Service and extremely helpful too, resolving my query immediately.
7 juillet 2026
Avis spontané
Great service
Jamie has been a great help with sorting all the equipment needed for a custom steam shower.
24 juillet 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your fantastic 5-star review!
We're delighted to hear that Jamie was able to help you source everything needed for your custom steam shower. We know every bespoke project is unique, so providing the right advice and equipment is something we take great pride in.
Jamie was super helpful and made…
Jamie was super helpful and made everything very easy answered any questions I had and got things sorted super quickly thank you very much.
23 juillet 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your 5-star review!
We're delighted to hear that Jamie was able to make everything easy for you and answer all of your questions. Providing knowledgeable advice and quick, efficient service is something we pride ourselves on, so it's wonderful to know Jamie delivered exactly that.
Jamie was amazing gave me excellent…
Jamie was amazing gave me excellent service even after I purchased my Steam Shower was interested in how I was getting on with it
10 juin 2026
Avis spontané
Réponse de Insignia Wellness
We're thrilled to hear about your positive experience with Jamie. Providing excellent support doesn't stop once a purchase has been made, so it's fantastic to know he continued to check in and ensure you were getting on well with your new steam shower.
Thank you for choosing Insignia. We hope you continue to enjoy all the benefits of your steam shower for many years to come.
Steam generator supplied just over a…
Steam generator supplied just over a year ago stopped functioning . Contacted Nero Patel at the company who had been my original purchase point of contact . Having described the circumstances in which the unit stopped working having discussed it with the technical dept he indicated that their view was it most likely a failure with the heating element . Having established this it was agreed that a replacement unit would be dispatched and this was done overnight arriving the next day . The replacement unit has now been fitted and is working . A courier sent and paid for by the company has now collected the original unit . Very good customer service .
10 juillet 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that Nero and our technical team were able to quickly diagnose the issue and arrange a replacement steam generator for you. We understand how important it is to minimise downtime, so we're pleased the replacement arrived the very next day and got you back up and running quickly.
It's also great to hear that the collection of the original unit was handled smoothly. Providing efficient, hassle-free support is something we strive for, and we're delighted this was reflected in your experience.
We'll be sure to pass your kind comments on to Nero and the team. Thank you for choosing Insignia, and we hope you continue to enjoy your steam shower for many years to come.
James was very informative and answered…
James was very informative and answered every worry l had both technical and what was the right product for me as regards the bathroom layout l gave him.
16 juillet 2026
Avis spontané
Réponse de Insignia Wellness
We're delighted to hear that James was able to provide the guidance and reassurance you needed. Choosing the right shower for your bathroom is an important decision, and we're pleased he could answer all of your technical questions and help you find the perfect solution for your layout.
We'll be sure to pass your kind comments on to James, he'll be delighted to hear them.
Thank you for choosing Insignia. We truly appreciate your support and hope you enjoy your new shower for many years to come.
Kind regards,
Jamie was really helpful
Jamie was really helpful. We had plenty of questions, examined different options and made several phone calls. Everyone was handled professional and politely.
9 juillet 2026
Avis spontané
Réponse de Insignia Wellness
We're delighted to hear that Jamie was able to help you throughout your buying journey. Taking the time to answer questions, explore different options, and ensure you choose the right product is something we take great pride in.
We'll be sure to pass your kind comments on to Jamie. He'll be pleased to know his professionalism and friendly approach made such a positive impression.
Recently purchased a quadrant shower…
Recently purchased a quadrant shower cabin for my bathroom via insignia website. The order process was simple and fast as was delivery. My husband installed the shower even though he is not a plumber by following the instructions and how to video. Alex from insignia showers was very helpful throughout the process and we have now got a beautiful shower which we absolutely love. I would fully recommend insignia showers. Very happy customers.
2 juillet 2026
Avis spontané
Réponse de Insignia Wellness
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found the ordering process straightforward and that delivery was quick. It's especially great to know your husband was able to install the shower successfully using our installation guide and video resources.
We're also pleased that Alex was able to provide helpful support throughout your journey. We'll be sure to pass on your kind comments to him, they'll mean a lot.
Thank you once again for choosing Insignia. We wish you many years of relaxation and enjoyment with your new shower.
Very Reliable and Prompt Service
Two years ago we brought Insignia Diamond Quadrant Steam Shower which we are extremely happy with. This is our second Insignia Shower. We recently experienced some difficulties with the everyday parts and contacted Insignia. Under the Warranty the parts were immediately replaced and received by post within three days. That’s what you call great service. Thank you Insignia.
28 juin 2026
Avis spontané
Réponse de Insignia Wellness
We're delighted to hear that you're enjoying your Diamond Quadrant Steam Shower and that you've chosen Insignia for a second time. Returning customers are the greatest testament to the quality of our products and service.
We're also pleased that our team was able to resolve your warranty request quickly and that your replacement parts arrived within just a few days. We understand how important it is to get you back to enjoying your shower as soon as possible, so it's fantastic to hear you were happy with the service you received.
Thank you once again for your continued trust in Insignia. We truly appreciate your support and hope you continue to enjoy your steam shower for many years to come.
I have been using their products and…
I have been using their products and parts for last 10 years across all my properties. Their products are durable and easy to install. Also I can't stress how much steam room and jacuzzies improved my health and wellbeing. It may seem complicated to install but actually is easier than you may think. Just contact support for all your build to after care needs. All queries promptly responded.
25 juin 2026
Avis spontané
Réponse de Insignia Wellness
Thank you so much for your 5-star review and for your continued loyalty over the past 10 years.
It means a great deal to us that you've chosen Insignia products across multiple properties and have found them to be both durable and straightforward to install. We're especially pleased to hear how much your steam room and Jacuzzi have contributed to your health and wellbeing, that's exactly the experience we aim to provide.
Thank you also for highlighting our customer support team. Providing prompt, knowledgeable assistance from installation through to aftercare is something we take great pride in, so it's wonderful to know this has made a positive difference.
We truly appreciate your recommendation and your continued trust in Insignia. We look forward to supporting you for many more years to come.
Great customer service
Great customer service! Nero was very helpful in resolving an issue for us, which was no fault of Insignia Showers.
29 juin 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your 5-star review!
We're delighted to hear that Nero was able to help resolve the issue for you. Our team is always committed to providing the highest level of customer service, and it's great to know that his support made a positive difference.
Thank you for choosing Insignia, and if you ever need any assistance in the future, we're always here to help.
Great product
Great product, had to get replacement glass, Jamie sorted it quickly
24 juin 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your 5-star review!
We're delighted to hear you're pleased with your Insignia product and that Jamie was able to arrange your replacement glass quickly and efficiently. We'll be sure to pass your kind comments on to him.
Providing prompt, reliable support is something we take great pride in, so it's wonderful to know you had a positive experience.
Thank you for choosing Insignia. We truly appreciate your support and hope you continue to enjoy your shower for many years to come.
Amazing customer service
Amazing customer service. My twin wheel was faulty and is just out of warranty but they replaced it still as a gesture of good will. Thank you
17 juin 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your 5-star review!
We're delighted to hear that you had a positive experience with our customer service team. While your twin wheel was just outside of its warranty period, we're pleased we could assist with a goodwill replacement and get you back up and running.
At Insignia, we always strive to support our customers wherever we can, and it's fantastic to know our gesture made a difference.
Good service on order and to delivery
Telephone contact was good and once the order was placed follow up was immediate.
Efficient company who answer the phones and respond quickly
15 juin 2026
Avis spontané
Réponse de Insignia Wellness
We're delighted to hear that you had such a positive experience with our team. Providing helpful advice over the phone, responding promptly, and keeping our customers informed throughout the ordering process are all things we pride ourselves on.
It's great to know you found our service efficient and appreciated being able to speak to our team directly. Your feedback means a great deal to us.
Insignia steam bath cheap and nasty
Purchased a steam bath and the plug mechanism snapped when twisted to open the plug causing water to run over the overflow and leak onto our kitchen ceiling, very poor and cheap quality plug mechanism along with the digital pad with dab radio which decides to turn on and off as and when it wants. The purchase is still within its year warranty so raised a ticket to get the replacement plug mechanism and was to conveniently for them that the waste parts aren’t covered under the warranty and is £29 to purchase the same crap cheap mechanism so will probably happen again. Would highly recommend not to purchase one of these poorly designed baths as they don’t work as they should and all the parts aren’t covered under cheap rubbish and replacements are at the expense of the buyer.
8 juin 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for taking the time to leave your feedback, Glen.
We are sorry to hear that you have been disappointed with your experience and understand your frustration regarding the issue with the plug mechanism.
Whilst we appreciate that component failures can be frustrating, we would like to note that this particular waste and plug system has been used across our bath range for over 15 years and has proven to be both reliable and durable. As such, the issue you experienced is not something we commonly encounter.
Although waste components are classed as serviceable parts and are not covered under our standard warranty terms, we nevertheless supplied a replacement free of charge as a gesture of goodwill and in the interests of customer service. We felt this was the fairest way to help resolve the matter, despite the component falling outside the scope of the warranty.
We are also sorry to hear of your concerns regarding the digital control panel. This is something we would be happy to investigate further should the issue still be ongoing, as electronic components are assessed separately under warranty where applicable.
Customer feedback is important to us, and we will ensure your comments are passed to the relevant teams for review.
Poor quality
insignia 1500sr
Bottom panel has been fiberglassed to tub making it impossible to remove so had to cut through it with a dremel.
When the panel was finally removed it had resin all over the top.
Steam generator output cant be fitted due to other pipes in the way had to bend it away for clerance.
Holes in most parts did not line up even though one or two did in a row leaving 2-3 that dont. Seal missing.Nowhere does it state there are 2 plugs that have to be plugged in so now have to have a extra one fitted.
Nice product badly thought out avoid.
29 mai 2026
Avis spontané
Réponse de Insignia Wellness
We're sorry to hear that your installation experience did not meet your expectations. We appreciate that encountering difficulties during assembly can be frustrating.
Our products are designed to be assembled in accordance with the installation instructions provided, and while the vast majority are installed successfully, we understand that alignment issues or access constraints can occasionally arise. We do have a technical number which is available Mon-Fri, I hope you were able to use this service.
We are also sorry to hear that a seal was missing from your delivery. I trust this issue has now been resolved?
We value all customer feedback as it helps us to continually improve both our products and the information we provide to customers during installation.
No after care and poor quality outdoor sauna
I had an outdoor sauna delivered and installed in October. Within a few days both side panels had warped and the wood had sprung out. Insignia came out c 4 weeks later to replace both side panels. There is still a gal on one side where the unit is misaligned due to the defect. I wrote to them this week (May - c 6 months after instal) to inform then of 5 issues (thermometer has stopped working, gasket for probe fallen out ceiling, door insulation fallen off, door handle loose and door not shutting on latch) and was basically told the warranty only covers parts so I had to fix the issues myself. No accountability for the poor quality of the physical unit. The sauna is great but is starting to fall apart after 6 months. I would be very wary.
29 mai 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for taking the time to share your feedback, Gary.
We are sorry to hear that your experience has not met your expectations. Following your initial report regarding the side panels, we arranged for replacement panels to be supplied and fitted, and we apologise for the inconvenience caused.
With regard to the more recent issues you have mentioned, our warranty covers the supply of replacement parts for manufacturing defects identified during the warranty period. The items referenced in your review, including the thermometer, probe gasket, door insulation, handle, and latch, are all serviceable components that can be supplied under warranty where applicable.
As with all timber products installed outdoors, some movement within the wood can occur as it naturally expands and contracts in response to environmental conditions. However, we appreciate your concerns and understand your frustration given the number of issues you have experienced.
We are pleased to hear that you are enjoying the sauna itself. While we appreciate your concerns, we remain confident that, with the appropriate maintenance and replacement of any serviceable components when required, it will continue to provide years of enjoyment.
Shower cubicals
Jamie was really helpfull from my first phone call to our second visit to the showroom, I would highly recommend a visit to see insignias display of their products.
From shower cubicle and saunas they did open our eyes to what is available these days.
1 mai 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your wonderful review.
We're delighted to hear that Jamie was able to assist you throughout your journey, from your initial phone call right through to your showroom visits. Our showroom is designed to help customers explore the wide range of products available, so it's fantastic to know that seeing our shower enclosures and saunas in person helped showcase the possibilities for your home.
Jamie was very helpful
Jamie was very helpful. He listened to my request and advised me accordingly, ensuring I got the product that suited my needs. The whole experience was seamless.
19 mai 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for taking the time to leave us a review.
We're delighted to hear that Jamie was able to assist you in finding the right product for your needs. Providing helpful advice and ensuring a smooth, hassle-free experience is exactly what we strive for, so it's great to know we achieved that for you.
Réponse de Insignia Wellness
Thank you for your review. We're pleased to hear that Jamie was able to answer your question quickly and provide the assistance you needed. We appreciate your feedback and thank you for choosing Insignia.
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