Northern Polytunnels Avis 

Very quick delivery and a great product. The self adhesive polly tunnel guttering. So pleased with it.

Just finished erecting a 8'x10' Hobby Plus "Easy Build" Polytunnel. The Polytunnel design, sturdiness and practicality is worth 5 stars. My reduction to 4 stars is due to the guides for building (booklet & video) which are vague, assumptive, incomplete and in several cases contradictory. I lost hours of my life working out what needed to be done and watching the video frame by frame. Oh how I wished they would provide Ikea-style diagrams. "Easy Build" it ain't!

Fast speedy transaction, well made tunnel definitely made to last.
My Alpacas love their home,

We bought a 4m x 6m field shelter, which we have found to be robust and well manufactured. Had some help to put it up only to find that some parts were missing - this was sorted out by Northern Polytunnels after a little to and fro-ing. Unfortunately, I then had to employ someone to put up the tunnel but figured it'll be worth it. Unfortunately, once up, it became clear that the cover had deteriorated down the fold line and there were some small holes in it. A further call / email to NP resulted in them deciding the damage had happened in transit. The cover has been replaced without a quibble which is fabulous, but I now have to pay someone to take down the original and put this one up! So overall, good product, disappointing quality control and customer service equivocal. Take home message, don't start assembling until you've checked you've got everything and it's all in one piece!

We are still in the process of putting up our allotment polytunnel. It’s a very exciting project but we have been surprised by lack of instructions.

I recently bought a 36' x 12' Easybuild Polytunnel from Northern Polytunnels. The product itself is of excellent quality - a very high standard of manufacture and looks to be more robust than a previous one that I had bought from another company.
The instructions to erect it are clear and the process itself is straightforward for anyone with reasonable DIY skills. The process rewards care and attention to detail, so it took me three days all in, working largely on my own - it would certainly be quicker with two people.
The company are extremely helpful and supportive on the phone and dispatch from the company was just 2 working days after I placed the order.
So why only 4 stars? Sadly NP were badly let down by the delivery company (DX). Despite everything leaving the factory together, DX decided to split up the consignment. So I received 9/10 packages in three deliveries spread over 2 days. And the tenth package? Well, it takes a special type of carelessness to lose a pack of five 11' long steel tubes weighing 20Kg - DX not only rose to the challenge but also refused to admit that they had lost them. NP had to send out new ones and in the end, the final package of the consignment arrived 1 week after the first.
Overall, I would highly recommend Northern Polytunnels, but don't plan your weekend's work until you have all the materials in your possession!

No problem with the ordering and polytunnel replacement cover was delivered within the week.

more than happy now. have agreed to refund me with excess postage charge

ordered and paid for parts online phoned 3/4 days later asking when be delivered to find out they didnt have any in stock!

Buying the poly tunnel was straightforward with good advice by email and phone. Delivery was prompt. However, the instructions for the construction of the door frame were unclear and it was not covered at all on the video. Also, the polythene was absolutely massive - at least 4 if not 6 metres longer than needed. Building a poly tunnel on an allotment with hedges and bushes and not on an acre of flat lawn was more challenging than the video suggested, particularly with so much waste polythene.
That said, we are pleased with the end result.

I'm very happy with the service I received when requested advice regarding the construction of the tunnel. Jack was very helpful in answering my queries.
All parts were present in the delivery and the quality of the tunnel is great. I have a commercial all aluminium tunnel. The negative was the instructions. They could have been improved. Construction videos would have been helpful. Labelling of the parts would make things easier. Overall I would recommend Northern polytunnel.

Good standard of design and build. Gate screw holes are difficult to drill.
Very helpful in solving problem I had made in order

Great customer experience, product as described, quick delivery.

Got exactly what I needed on time and reasonable price

Ordered on a Tuesday evening and delivered on the Thursday morning - you can’t ask for better service than that! We had a slight delivery ‘hiccup’ that was down to the courier but once discovered NPT sorted it straight away.

We've used Northern Polytunnels three times before and found them excellent. This time we were buying various parts of their fruit cage to make a large one. There was a problem - they sent us the wrong width of netting but they sorted it out and were very helpful. Great company!