North West Autos Blackburn Avis 

Great experience with the team at North West Autos! Super friendly, honest, no pressure service from walking in through vehicle purchase. Special shout out to Adam who helped organise a test drive and answered all my silly questions on the same day I walked in. Excited to pick up my car! Would recommend the team and company!

Purchased nissan micra from Northwest autos Blackburn. This place has quality used vehicles for every budget.
Will the salesman was great nothing was a problem with arranging test drive,providing information with no pressure sales.
On collection day slight issue with vehicle.
Reece was spot on dealing with the matter to a satisfactory resolve.
Definitely worth a visit and consideration for your next vehicle purchase.
Check them out.
Alan.W.

Purchased a car a few weeks ago. Just collected. Car was very nice and as to he expected. Thanks to Adam and the guys at NWA.

Great selection of vehicles at great prices. Polite and friendly staff who made the car buying experience a pleasurable one.

Update to my fair and honest review regarding North West Autos Blackburn above which I posted earlier today:

Part of the deal for the car I was buying for my son’s birthday from North West Autos was that they would provide 6 months warranty if I wrote an honest review across 3 platforms prior to collecting the car. When this was discussed with Adam the salesman, I was told that they wanted truthful feedback even if it was negative.

I received a call this morning to say that the car was ready for collection this afternoon 23/07/25, whilst on the call I asked should I not write the reviews once I have collected the car !! I was told I could not get the warranty until I had posted 3 reviews on different platforms, so I posted the review earlier/below which is an honest account of my experience up to that time and as can be seen is not entirely negative in fact is more positive than negative.

I travelled from Carlisle to Blackburn by train today 23/7/25, once at the North West Autos car showroom I was told by Adam the salesman that the co- manager of the site wanted to speak to me. He started talking about reviews and how it affects business, and the sales staff need positive reviews after a couple of minutes I asked what is this all about ? In a nutshell North West Autos were not happy with the reviews I posted even though they were the ones who asked me to post them!!! and I was told the owner of the garage doesn’t want to sell you the car anymore, so I was refunded my deposit.

So not only have I wasted an afternoon travelling from Carlisle to Blackburn and I have wasted 60 pounds on train tickets these people have completely ruined my sons birthday.

I am sure that there will be a response with their side of the story however what I have posted here is 100 percent accurate and anything they say to the contrary is bare faced lies.

No wonder they have ceased to be part of automobile ombudsman since March 2025 !!!!

Please avoid North West Autos at all costs !!

Negative: Arrived on Saturday midday appreciate this is a busy time, however I was looking for someone to assist for 30 minutes, finally found someone told them the car I wanted to look at. He advised he would go and get the keys and be back in 2 minutes, 20 minutes later was still standing around waiting.

Positive: Finally got the keys and liked the car, a nice clean well looked after Hyundai I20 for my son. I dealt with Adam in the sales team very helpful and pleasant not pushy, I have purchased the car at a fair price and am on my way to collect, will provide further updates once in receipt and having driven the car for a few days.

R.Hillsley

Friendly staff. Smooth process. They went out of their way to make sure I got the car I wanted

Traded in my Evoque in for a newer model and both Reece and Adam dealt with the whole process from start to finish very professionally , answering all my questions and negotiating a fair price differential for the deal to be completed . Would certainly recommend

Second purchase from NWA in 5 years. Always sort me out great guys.

Purchased a car a few days ago from these lads. Top people selling top cars at low low prices. Great buying atmosphere for customers nice and relaxed.

Just bought a car of these people, my advice stay away, they say all the right things (typical salesman) but they lie they lie really bad, I spent nearly 3k on a car and when I get it into the garage it cost me a further £1400 not really worth it, absolute cons stay away

Very disappointed with aftercare service. After 3 weeks they had not sent off the log book for the car I bought, to register the new ownership. Therefore, I still do not have the log book. If it gets to 4 weeks the DVLA have told me to write to them myself. Evidently, the log books are sent off in bundles every 6 weeks, the DVLA say it should be done within 4 weeks.
The tax has not been paid on the car I part-exchanged which means I have been sent a tax reminder and will shortly be required to pay tax on the car I have sold to them.
Be aware, if they don't want to answer your questions, they will stop picking up the phone - keep ringing. Promised call backs do not always happen.
There have been several other after care issues which after 3 weeks are still not resolved.
They were really lovely during sales but I've experienced poor after sales. I just want to enjoy my new car, not still be chasing things up.
4/8/25
I rang NW Autos a week after writing this review to enquire about the V5 for my car. I was told it was sent off 2 weeks ago. It is now 6 weeks since I bought the car and I still have no V5. I rang again today and was told that it would be done online today.
Warning chase up your documents with this company.

Friendly, quick and efficient
Easy process

Bought a car it has issues - very slow so far in sorting the problems. Will update how this ends up either positive or negative with a full report.

07/08/25 - No they haven't absolute awful. Tomorrow a full copy of communication between myself and this business will be published on all review sites so potential customers know how you will be treated.

Nearly lost my £6000 payment as we went to pick the car up it had damage to the front wing and had no mot,
we had travelled from liverpool to get the car. It was parked so the damage wasnt visible had to remove bad review at the time to get money back, my only saving grace was it is illegal to sell a car without an mot. Had numerous threatening phone calls.Never go to these people for a car and dont hand any money over you wont get it back.

I am a return customer - So far we have purchased 3 cars for family members from the garage. Made contact with garage over the phone & receptionist & advised all sales staff were busy & I would get a callback. salesman Dean rang back & was very professional. I explained I was dubious buying a car without physically viewing as I have always visited in person & Dean re assured me. I requested a walk around video and then placed a deposit. Went to collect the vehicle on Saturday. Offices have lovely ambience where posters are celebrating the business’ 20 years. All the staff were brilliant & I have to say I’m absolutely made up with my Corsa. Thank you NWA I will remain a longstanding customer.

I won't put my real name to this out of shame for being fooled.
Deposits - read the small print, they have you by the balls. DO NOT place a deposit on a car.
Advertised before ready for sale - they wash and show them in a little bright camera corner - the boss does the photos. Mechanically the vehicles arent ready.
Test drives - you'll be told they don't have insurance to drive on a motorway or dual carriageway to prevent you getting a feeling for the car - if it's insured for you to drive, and you're insured on your own policy - get it on a good road, they can't stop you. They like to do round town, no more than 3rd gear driving.
MOTs - this is the laughable bit - the MOT garage 100 yards towards the bridge will do the MOT. The car I bought had both windscreen washers broken under bonnet - it was raining, I didn't need to use them during the test - but it passed an MOt days earlier. Oh yes, the drop link was also gone - noisy as hell - also missed, who am I kidding it wasn't missed, they pay and pass, do not trust an MOT from here.
Won't take credit card - why not? Well that's due to people demanding their money back.
Warranty - just don't bother, it's not worth the paper it's written on. And all of their nonsense requires you to return the car to them.
Folks these guys are the Kerbside Motors of Blackburn.
I contacted them about washers and suspension parts I had to replace in the first 3 months - year + on, I'm still waiting for a reply.
If Arthur Daley and Boycie had a real dealership, it'd have more integrity than this place.
They buy at auction and punt it on.
If you buy from here you will regret every waking second!
What did I buy? An X5 that they took 4 months to repair after taking a deposit, then they had the brass neck to re-advertise it without telling me and added their repair costs on. They honoured my original price, but I guarantee they'd have sold it to someone else had I not highlighted their shenanigans.
Don't be fooled by these shysters,

❗️DO NOT BUY A CAR FROM NW AUTOS❗️
Purchasing a car from NW Autos in 2024 has genuinely been one of the worst and most stressful experiences of my entire life. Sounds dramatic but sadly true.
Purchased an Audi A5 for nearly £9k in July 2024, drove it back to my home in NI and within 3 weeks, the engine light came on and car lost acceleration/went into limp mode. Absolutely no help from NW Autos whatsoever when I reported it immediately, said they can’t help me unless I get the car back over for them to take a look and directed me to a useless warranty I purchased through my finance company. Laughable whenever I can legally reject the car within the first 30 days should a mechanical issue arise. Long story short, after getting a local mechanic to diagnose the faults with the car (which included turbo issues, cracked suspension bushes, faulty brake pads/discs despite a recent “MOT” on the car), he also said that the car had been in a collision as there was underlying damage to the sill of the car and the repair to this damage (done by NW Autos presumably) was starting to come away. NW Autos are not just unreliable and incompetent, they are a fraudulent business. They’ve committed fraud by misrepresentation. After fighting for 8 months with my finance company and reports to both the Financial Ombudsman and the Motor Ombudsman, my complaint was finally upheld by the Financial Ombudsman and I was able to get a full refund + compensation from my finance company who also came and took the car away. NW Autos, asleep at the wheel, did absolutely nothing to help me despite selling me a dud. Radio silence the entire time.
Just to add, when I purchased the car in July 2024, NW Autos were accredited by the Motor Ombudsman which holds them to account and can potentially fine them should a customer complain. Months into my complaint, the Motor Ombudsman told me that NW Autos removed their accreditation despite NW Autos having over 40 individual customer complaints.
DO NOT be fooled by the overwhelmingly positive reviews on Google - after a few days of purchasing the car, a lady phoned me to actively encourage me to leave a positive review on the internet. Very conveniently timed just before any potential issues arise would you say? I CANNOT WAIT to receive a passive aggressive response to my review where they will attempt to discredit my complaint and pass the buck on to me the customer as they have done with all other negative reviews/victims of their fraudulent activity.
They are so dodgy, I implore anyone to think twice before buying a car from these cowboys because if anything goes wrong (which it will), you are on your own.
AVOID. AVOID. AVOID.

This company focus on selling lots of cheap cars with minimal preparation for sale and no aftersales customer care. Everything hidden in small print "Sold as seen" they rely on. High number of 5 star reviews because they offer discounts if you provide. Just buy at auction if price is most important- you won't receive any support from this company.

Very unpleasant experience. I was interested in buying a car from this dealer and I was calling to make an appointment for a test drive for a specific hour. After the arrival, it turned out that the car was unprepared at all. The seller turned out to be a total misogyne and discriminated against me based on being a woman and a non-British. He was completely arrogant and unprofessional. He treated me in advance and announced that he would not deal with a woman. I wasted valuable time and fuel to come to the dealer. I do not know the name of this employee, but he deserves training in manners and European culture.

Purchased a vehicle from these 4 ish months ago now.

Purchasing went as smooth as could be. Sales staff lovely, especially the lads in the office.

Took out a 12 month love warranty. What a dream! Last week my management light came on. Got booked in a week later for an inspection. Turns out one of my sensors were out under the warranty this was repaired and paid for with no cost to me! The warranty has now paid for itself.

Great guys keep it up