Purchased nissan micra from Northwest autos Blackburn. This place has quality used vehicles for every budget. Will the salesman was great nothing was a problem with arranging test drive,providi... Voir plus
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Lisez les avis des autres
Travelled to view a car which they went out of their way to ensure it was onsite and available for viewing which was hugely appreciated and time consuming for them. The customer service was excellent... Voir plus
My stepson, who’s deaf, purchased a vehicle from Reece. He was treated with politeness, courtesy and respect. Reece was extremely helpful in the purchase of his car. The vehicle was presented immacula... Voir plus
Had a very satisfactory experience buying a 2017 Jaguar XE Prestige form North West Autos. I dealt with Will & bAdam nd both were very friendly knowledgable and professionl from start to finish. Whe... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
North West Autos Blackburn is an AA Endorsed used car dealer in Blackburn stocking a wide range of second hand cars at great prices with AA Warranty. Visit us today for affordable used cars in Lancashire. We have full car finance facilities.
Coordonnées de contact
26 Canterbury Street, BB2 2HP, Blackburn, Royaume-Uni
- 01254 658760
- sales@nwaltd.co.uk
- www.northwestautomobilesltd.co.uk
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Excellent service from start to finish…
Excellent service from start to finish from Deano couldn’t fault it at all, will defo visit again
7 juin 2024
Avis spontané
Fantastic customer service
Fantastic customer service, polite and welcoming, I fully recommend purchasing a vehicle from here.
7 juin 2024
Avis spontané
Fast
Fast, Easy and stress free! In particular Will and Dean both made buying my
New car easy and without any hassle.
6 juin 2024
Avis spontané
Staffcar were very professional and…
Staff were very professional and friendly. Would buy again from here excellent service
1 juin 2024
Avis spontané
Great service
Great service, been using these for 20 yrs now and would still recommend
1 juin 2024
Avis spontané
Staff were very polite and couldn’t do…
Staff were very polite and couldn’t do enough. We did part ex came with a good warranty a new MOT and service.
Dean was fantastic start to finish and really couldn’t have made the process any easier.
Definitely would recommend!!!
31 mai 2024
Avis spontané
Best dealership in the northwest
Paige was great!
I recently had the pleasure of purchasing a car from Northwest autos, and I cannot praise them enough for their exceptional service and comprehensive selection of vehicles. From the moment I walked in, I was greeted with friendly, knowledgeable staff who were genuinely interested in helping me find the perfect car to suit my needs.
The variety of cars available was impressive, with options to cater to every preference and budget. The sales team was patient and attentive, providing detailed information about each model I was interested in without any pressure to make a quick decision.
What truly sets Northwest autos apart is their commitment to aftercare. They have gone above and beyond to ensure that I am satisfied with my purchase, offering excellent support and maintenance services. Their dedication to customer satisfaction is evident in every interaction.
Overall, my experience with Northwest autos has been outstanding. I highly recommend them to anyone in the market for a new or used car. You can expect top-notch service, a fantastic selection of vehicles, and unparalleled aftercare.
27 mai 2024
Avis spontané
Excellent customer service!
27 mai 2024
Avis spontané
After sales is horrendous, full of excuses and woeful repairs. Warranty isn't worth the paper it's printed on as your covers by consumer rights 2015
Unfortunately, after buying a car from them, it's been back for new radiator, water pump, head gasket. They couldn't even diagnose the headgasket because it didn't show on a sniff test ( it wouldn't as it water in coolant not combustion gases). Got it back after 7 weeks after being given the run around. Then to top it off, picked up the car on a Saturday, a key for a Volvo was left in it, it sounded like a sack of spanners compared to when I dropped it off. The reason it sounded like a sack of spanners is they fitted the rocker arm ladder 180 degrees out so the clearances on the valves were wrong . Also they make you fill out a 5 star review so you get a discount on the extended warranty. Suffice it to say I have reported this practice to trading standards.
11 mai 2024
Avis spontané
Réponse de North West Autos Blackburn
Good morning, Thank You for your feedback, we are sorry to hear of your disappointment and would advise to you to contact our after sales team for your current and any future warranty matters that you may have, the team is there to help you in any way that they can, however, we will advise you not to carry out any repairs as they could invalidate your warranty.
You purchased an 18year old Peugeot from us, at the point of sale we carried out an Mot, Engine Service and we replaced the Timing Belt and Water pump, you called us on the last day of your 6months extended AA warranty, as a self-claimed mechanic you advised us that the head gasket had failed, as per the AA Warranty terms and conditions we had to carry out a full diagnostic, an engine pressure test, emissions fluid test and a full temperature analysis process, all these were carried out without any failings found, there was the slightest of oil residue in the expansion tank but that was put down to fair wear and tear to the engine with no detriment to the running of the unit.
You insisted on us replacing the gasket stating that it had failed so we started stripping the engine down to ascertain whether the gasket had failed or not, if it had failed then the AA Warranty would cover it, after the head was removed and the gasket inspected there were no failures, the gasket was worn and as to be expected for its 16years of age, all the parts are still in our workshop, we were not going to fraudulently put a claim in with the AA Warranty for a failed gasket when it was not the case.
The head was sent to get pressure tested and all was good, so we started on the build up process, there was a delay as we had our main mechanic of due to ill health, however, we still completed the vehicle in good time, upon completion the vehicle had been fully road tested and signed of by workshop Management.
You collected the vehicle on a Saturday when the Workshop were closed, a member of the sales dept handed you the keys and you drove of, at no point did you come back in with an issues or notify the after sales dept of any concerns.
We are Family Run firm who sell up to 150 cars a month, we work very close with our customers, whether they purchase a Bargain P/X Clearance car or a High End Executive cruiser, the Consumer Rights Act is there to help and assist all parties involved and we follow it to the word as most reputable dealers do, we are in a Bad Reputation industry and have to try harder and better to shine above the rest and will always try our best to deliver that service every time.
At the point of sale if a salesperson negotiated and offered you a discount on a warranty for your review he was only doing his job, you have proven that your opinion can and has changed publicly.
There is still an outstanding bill for a head gasket that has been replaced that had not failed, I have passed your feedback and Review on to Management and they will be in touch with you soon.
DO NOT BUY A CAR FROM THESE GUYS Ever…
DO NOT BUY A CAR FROM THESE GUYS EVER!!!!
Never experienced such a scam in cars in over 40 years. Fill in the Trip Advisor and other reviews before picking up the car in NWA to ensure the reviews go forward in advance.
Came to Blackburn to view the car, I noticed oil leaks and was assured that these were to be completed and the car was to be cleaned and sent on its way when I arrived back and paid in full which I did.
I had asked Patrice for the number of drives of the car before this and was told we don’t buy cars in bad condition and have a reputation, she never gave me the figures and ensured me the AA warranty and of course, your obligatory 6 months buyers guarantee from the dealership which is automatic from any dealer selling or reselling cars.
This was rubbish as you are kept waiting over the period allowed to claim.
Cars are in no condition to be sold and the AA warranty is worthless.
The car virtually blew up in the first 15 minutes of driving it from NWA. Below is the list of problems and processes. We had the car last April and since December it has been off the road we have declared the car SORN while it is being investigated by other parties
Fans blowing constantly
Massive Oil leak - Not fixed initially under their car care warranty to leave premises.
Engine warning light
Battery Fault STOP
Electric fault STOP
Water fault STOP
Oil Leak massive, Crankshaft oil seal ( Recitified)
We have 21 points of dispute.
This was after all of the trouble on day 1 where the car nearly blew up and was wheeled back into NWA.
My Email to NWA, one of over 30, was the First email the very next morning after the car overheated and juddering to a stop on pick up.
I wanted to put this in writing following my day with you yesterday regarding the purchase of the white Peugeot RCZ
After all the hassle with the car yesterday, I managed to get home by 6:45 pm. I was nearly home when another warning light happened, which was the battery stating a fault this was whilst on the motorway, and I was alarmed that I might break down in the Friday traffic.
Last night whilst the car was locked and on the drive, the lights for no apparent reason kept coming on and going off for some time and left the doors unlocked, which stopped it!!
Today I noticed water on the floor under the front and an oil patch. I was assured that the oil leak had been resolved, but as of this time, 13.30, I have an oil patch on the drive.
Ongoing waiting for replies and numerous calls over 5 months.
No result no one is in or busy on the phone and non can help- speak with customer service who always ask the same questions and have no idea then pass on a message which never gets answered.
5 months of wasting time and nominal driving of the car to and from garages at my cost.
All summer it was the same, no help and then managed to get through in December, It could not be arranged as it was xmas and so tried to reconvene in Jan but the guy had been moved from CS.
I then had to start the process over again with no initial luck, finally, we agreed at my own discretion I could get the car to Blackburn and I had to speak with my AA to pick up and transport.
Finally after numerous calls to aftersales a Reply after 5 weeks of being with NWA. I said i was thinking of legal action and then the next day this email arrived. Funny that there was no advice as to what the problems were and all recognisability was thrown back in my court.
"Your vehicle has been inspected and we have looked into your claims. The workshop has advised the faults which are currently present on your vehicle would not have been present, nor developing at the point of sale. This is evidenced by how many miles you have completed in your vehicle since purchase"
Miles driven with all of the above problems waiting for solution were less than 1500 including 2 trips to Balckburn nearly 500
Do not get involved and do not fall for the deceit.
Our advice is not to get involved and go elsewhere. We have a £6500 lump of metal not fit to drive and we are now looking to pay another £2200 to at least get it running correctly to sell it and start again.
17 mai 2023
Avis spontané
Réponse de North West Autos Blackburn
Good morning, Thank You for your feedback, your Review content has been passed on to Management, however, as your case file is with our Legal Dept we cannot publicly reply.
Jimmny
Lovely welcome from all members of staff NWA. Professional, polite friendly. Personally dealt With Dean, Reece & Will. All helpful and answered all our questions.Thank you all for your help. Would highly reccomend, worth Travelling from Stockport.
Lisa P
16 mai 2024
Avis spontané
Amazing
The team are so friendly and so helpful, had such a great experience buying a car. Would come back again and would definitely recommend
6 mai 2024
Avis spontané
Would recommend
Absolutely great company! Helped me through finance all the way to purchase and collection. Couldn’t recommend any more! :)
30 avril 2024
Avis spontané
Paige sorted finance for me from start…
Paige sorted finance for me from start to finish, excellent service. Can’t recommend this garage enough!
26 avril 2024
Avis spontané
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