I ordered a few spare actuators as one of those originally installed had failed. The new actuators arrived promptly and I had the heating up and fully running within 48 hours of the failure.
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Lisez les avis des autres
I installed Nu-Heat UFH 18years ago and carried out regular maintenance and each time I’ve requested replacement parts they’ve helped me with the correct parts every time and if I do make a mistake or... Voir plus
L'entreprise a répondu
Always helpful with spares but the did tell me the wrong part for one element, it’s an old system. Also disappointed with the postage cost being standard when the cost and weight of what I ordered was... Voir plus
L'entreprise a répondu
Nu heat is a great company good value and a great team for after sales and technical support with their products. I recently needed a replacement actuator and the process of ordering it with some conf... Voir plus
À propos de l'entreprise
À propos de Nu-Heat Underfloor Heating & Renewables
Écrit par l'entreprise
Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.
With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.
FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE
Why Nu-Heat?
Écrit par l'entreprise
- Bespoke heating design
- Our in-house designers tailor each system to the property, guaranteeing performance.
- Award-winning service
- The only heating company to be awarded a Distinction by the Institute of Customer Service.
- Lifetime technical support
- We support Nu-Heat systems for life. You can always call on us if you need help.
Coordonnées de contact
Heathpark House, Devonshire Road, Heathpark Industrial Estate, EX14 1SD, Honiton, Royaume-Uni
- 01404 549770
- info@nu-heat.co.uk
- www.nu-heat.co.uk
The Ultimate Guide to Underfloor Heating
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
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Excellent customer service as always
Excellent customer service as always, ordered necessary parts based on their advice, arrived within few days.
12 décembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Thank you for taking the time to leave a review. We are pleased we were able to help and you were able to ordered replacement parts.
Expensive
Fast delivery, charge of £9.99 for two small items that were received in an envelope excessive. Parts are also costly will look for cheaper alternatives next time.
18 décembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Jane, we are sorry to hear you were unhappy with the delivery charges, we have past this feedback on to the correct team. Thank you for taking the time to leave a review.
Very speedy delivery.
17 décembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Barry, we are pleased you were happy with your delivery. Thank you for taking the time to leave a review.
What great service
I got through on the support line in no time at all ,maybe a minute. The person I spoke to was incredibly helpful and identified the part requires in no time at all, the part was ordered and delivered a day later. This is what great service looks like. As a side note I can't remember seeing such clear wiring diagrams on a support site - really great
17 décembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Thank you for taking the time to leave a review. We are very happy to hear you were pleased with the service and information you recieved.
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Mary, thank you for taking the time to leave a review, we are pleased you have recieved the parts you require.
Great service
11 décembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Rob, it's great to hear you're happy with the service you received. Thanks for taking the time to leave a review!
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Rob, thanks for leaving your review! We're glad to hear you're happy with the product and service you've received
Understood the problem and offered…
Understood the problem and offered appropriate guidance
3 décembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Paul, I am pleased we were able to help and thank you for taking the time to leave a review
Excellent Customer Service and Support
Design, supply and support have all been excellent so far. I have yet to start installing the system - nice little job for the festive period.
The boxes delivered have everything required including a very comprehensive set of design specs and instructions.
I needed to tweak the design when it was first issued due to a slight change in the house renovation plans and Nu-Heat were happy to accommodate this change and reissue the layout design for the pipe layout without any fuss. There always seems to be someone on the end of the phone able to help with questions which is reassuring. I'm not expecting this over Christmas. This part of the job should be fine.
2 décembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Phil, this is great to hear and we are always here should you need any help with the install. Thank you for taking the time to leave a review and we hope you enjoy your system. Have a great Christmas!
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Carmen, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
First class customer service
19 novembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Cheryl, that's great to hear. We are pleased you are happy and thank you for taking the time to leave a review.
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Nigel, we are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Answer from tech team was quick and…
Answer from tech team was quick and they were able to quickly identify the parts I required.
Fast delivery.
4 décembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi David, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Laurence, thank you for your review. We're happy to hear you're pleased with the quick service you received.
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Robert, we're glad to hear you're happy with the part and service you received. Thanks for leaving a review!
Helpful advice from tech support
Helpful advice from tech support, parts supplied promptly.
3 décembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi there, thank you for your review. We're pleased that you're happy with the service you received!
Simple to order the right spare part
Simple to order the right spare part. Quick delivery
2 décembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Grenville, thank you for taking the time to leave a review, we are pleased you were able to find the part you required.
A credit to Nu-Heat
Your technical support team were knowledgeable, friendly and genuinely wanted to help.
28 novembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Julian, I am pleased they were able to help and will pass your feedback on. Thank you for taking the time to leave a review
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Tom, thank you for taking the time to leave a review, we are pleased you are happy with the service you received.
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