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Nu-Heat Underfloor Heating & Renewables Avis 

1 058
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I installed Nu-Heat UFH 18years ago and carried out regular maintenance and each time I’ve requested replacement parts they’ve helped me with the correct parts every time and if I do make a mistake or... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Nu heat is a great company good value and a great team for after sales and technical support with their products. I recently needed a replacement actuator and the process of ordering it with some conf... Voir plus

Noté 5 sur 5 étoiles

Bought a heating system from them in 2012, needed new actuators as they do eventually fail. They answered the phone quickly, answered my enquiry easily and I was able to place an order for the parts o... Voir plus

Noté 3 sur 5 étoiles

Always helpful with spares but the did tell me the wrong part for one element, it’s an old system. Also disappointed with the postage cost being standard when the cost and weight of what I ordered was... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'équipements de chauffage

À propos de Nu-Heat Underfloor Heating & Renewables

Écrit par l'entreprise

Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.

With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.

www.nu-heat.co.uk


FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE


Why Nu-Heat?

Écrit par l'entreprise

Bespoke heating design
Our in-house designers tailor each system to the property, guaranteeing performance.
Award-winning service
The only heating company to be awarded a Distinction by the Institute of Customer Service.
Lifetime technical support
We support Nu-Heat systems for life. You can always call on us if you need help.

Coordonnées de contact

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The Ultimate Guide to Underfloor Heating

Find out how to choose the right underfloor heating for your project.

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(1 058)

145 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi Alistair, we are pleased you are happy with the service you received and thank you for taking the time to leave a review.

Noté 5 sur 5 étoiles

great company

speedy answering of my phone call, very helpful technical advice, quick delivery

20 janvier 2026
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi John, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.

Noté 5 sur 5 étoiles

Excellent underfloor heating system

We installed our NuHeat system in our house in France nearly 20 years ago and it has been fantastic. We have never had any problems with it. During installation the handbooks and technical telephone help were first class.

26 janvier 2026
Avis spontané
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi Sarah, thank you for taking the time to leave a review. That's great to hear and we hope you continue enjoying the system for many more years to come.

Noté 5 sur 5 étoiles

I ordered some parts

I ordered some parts - needed help by phone which was happily given and the order came quickly and not my heating is working properly again! Thank you

16 janvier 2026
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi Amanda, thank you for taking the time to leave a review. I am pleased you are happy with the service you received and your heating is working properly again.

Noté 5 sur 5 étoiles

Best Choice, hands down!

We spent many hours doing our research on different systems and ways to heat our home, both inexpensively and practically.
From the moment we chose to go with Nu-Heat we knew it was the best decision.
Going through a full house renovation is very stressful, but Mike and team at Nu-Heat made everything run so smoothly, from site visits, to planning where everything was going, delivery of products, and constantly available to our plumber with any enquiries with fitting/setting our system up.
Living in West Cornwall, less than 2 miles from the coast and experiencing interesting inclement weather, add to that a cottage that was built in 1843, our home is now so cosy!
The system is neat, tidy and so easy to use, we have an LPG set up so everything works alongside our boiler.
We highly recommend Nu-Heat, so glad we made them our first choice.

1 juillet 2025
Avis spontané
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi Natalie, thank you for taking the time to leave such a lovely review. We are pleased you are happy with your system and the service you received and hope you continue to enjoy your cosy home.

Noté 4 sur 5 étoiles

Ordered part on line

Ordered part on line, it’s nice of them to find the right part for me to order

5 janvier 2026
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi Jlwan, thank you for taking the time to leave a review. I am pleased we were able to help you find the right part and you are happy with the service you received.

Noté 4 sur 5 étoiles

Part arrived on time in ok condition

Part arrived on time in ok condition. However, the parcel had no tracking and dpd gave to a neighbour even though we were in the house that day.

10 janvier 2026
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi Grant, thank you for taking the time to leave a review. I am pleased the part arrived on time but I'm sorry there was no tracking and DPD gave the parcel to your neighbour. I will pass your feedback on.

Noté 5 sur 5 étoiles

great customer service

very knowledgable staff found what i needed

5 janvier 2026
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi Kulvinder, thank you for taking the time to leave a review. I'm glad we were able to help and that you are happy with the service you received.

Noté 5 sur 5 étoiles

Very helpful technical department

Very helpful technical department. I was able to send them a photo of the area I needed a replacement part, they identified it and I ordered it. Simple as that.

5 janvier 2026
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi Geoff, I'm pleased we were able to help and you are happy with the service you received. Thank you for taking the time to leave a review

Noté 5 sur 5 étoiles

Excellent service, staff and product

I've had great service from nu heat from the 1st contact and every step in between.
Staff consistently extremely helpful and patient with us whilst we tried to figure out the best layout for our system.
Quality of the kit is excellent and we're looking forward to having it installed and up and running very soon. We've installed underfloor heating before and would happily recommend nu heat to anyone.

8 janvier 2026
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi there, thank you for your review! We're happy to hear you're pleased with the service you have received throughout the process

Noté 5 sur 5 étoiles

Excellent service

Excellent service, very quick, helpful and solution found within a few hours. Delivery only took 2 days. Great job

8 janvier 2026
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi Neil, we're glad to hear you're happy with the service you received. Thanks for leaving a review!

Noté 5 sur 5 étoiles
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi there, thank you for taking the time to leave a review. We're pleased to hear you are happy with the service you received

Noté 5 sur 5 étoiles
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi there, we're happy to hear you're pleased with the service you've received! Thanks for taking the time to leave a review

Noté 5 sur 5 étoiles

Helpful efficient staff always…

Helpful efficient staff always available to answer questions & offer advice.

6 janvier 2026
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi Paul, that's great to hear. We are pleased you are happy and thank you for taking the time to leave a review.

Noté 5 sur 5 étoiles

They communicate accurately and we…

They communicate accurately and we trust them with the product quality.

31 décembre 2025
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi John, thank you for taking the time to leave a review, we are pleased we were able to help

Noté 5 sur 5 étoiles

Excellent track record spanning years.

Nu-Heat came to my attention when I worked on heating systems as the day job and they provided excellent support for spares for an existing system.

So, I went back to them for my own self-build property for the supply of my system based on a heat pump and underfloor system. Their technical support throughout was outstanding, the drawings works of art, and the complex system was supplied with zero errors. Nu-Heat finally and efficiently commissioned the system: thanks to the clarity of the information, our electrician and I had wired the system also with no errors.

My recent order for spares was fulfilled quickly and I again made use of technical support.

Quite some track record!

19 décembre 2025
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi Ian, thank you for taking the time to leave a review, we are pleased we were able to help and you were happy with the service and support you recieved.

Noté 5 sur 5 étoiles
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi Scott, thank you for taking the time to leave a review, we are pleased we were able to help you.

Noté 4 sur 5 étoiles

Reliable dispatching

Reliable dispatching, although the office was closed for quite a long period over Xmas/NY. Their older generation actuators seem to be very fragile and don't last long. Hope the new ones are better.

24 décembre 2025
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi Martyn, thank you for taking the time to leave a review, we will pass your feedback on to the relevant departments.

Noté 5 sur 5 étoiles

Goods received just twenty four hours…

Goods received just twenty four hours after placing order, that is what I would call absolutely first class service.

22 décembre 2025
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Réponse de Nu-Heat Underfloor Heating & Renewables

Hi Gordan, we are really pleased to hear you have recieved your replacement parts, thank you for taking the time to leave a review.

Noté 5 sur 5 étoiles

Excellent customer service as always

Excellent customer service as always, ordered necessary parts based on their advice, arrived within few days.

12 décembre 2025
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Réponse de Nu-Heat Underfloor Heating & Renewables

Thank you for taking the time to leave a review. We are pleased we were able to help and you were able to ordered replacement parts.

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