Oakland Furniture Spain  

Great furniture, great service, nothing was to much trouble for the man we dealt with. Would highly recommend

Delivery quick, fast and easy ! Great customer support.

ordered four items of oak furniture a desk 2x printer cupboards and coffee table delivery would be 6 to 8 weeks,did not hear from them contacted them week 8 to be told delivery company could not get in touch we me because they had the wrong contact information, i have never spoken to them so if true the information was supplied by them they did ring to say they would deliver week 9, when they arrived the 2x printer cupboards were 250mm or 10" bigger than said on their web site I returned the order and contacted them and was told that i was not allowed to return item without their permission (WRONG) and that all sizes of furniture are approximate and a difference of 250mm or 10" fall within their sizing (rediculas) i gave them the chance to deliver the correct order with the correct size unit this despite saying that they are furniture manufacturers (they are not) they could not do this as they did not have a unit of the correct size and that return charges would apply
I paid £99.00 to deliver to Spain and they charged me £1195.00 to return the order which included the wrong items they refunded me £300.00 but did not supply a breakdown of the return costs
After many emails between us we were getting nowhere so i then had to advise them that unless they repaid my money in full then i would have to take action at the county court there was no refund so i issued papers to the county court
The case was heard on 31 January 2019 where the court agreed with me totally and they were ordered to repay me with costs
Deal with these people at your peril
UPDATE
1. I ordered on the 16/01/2018 you say you delivered to Malaga within 4 weeks yet your email dated 16/03/2018 states you delivered on the 5/03/2018
2. if as you say the delivery company could not get hold of me it was because You supplied them with the wrong contact information
as i have never spoken to them
Recieved a call from delivery company saying delivery would be on the 22/3/2018
as already said many times i do not have to open boxes as all the information is printed on the front of box
3. I did email you on the 22/3/2018 at 13.09 uk time to advise you of the return and the reason why and not as you say 2 days later
4.5. In your terms and conditions under About us it clearly states that you are manufactures of solid oak furniture for over 20 years
perhaps this is another small TYPO
6.As already said many times all the information of the contents of the box is printed on the front of box
7. A difference of 250mm or 10" as proved by the county court is no small TYPO error
8. During the period 22/3/2018 to 1/6/2018 we exchanged over 12 emails that i believe is holding dialogue
9. you were given the option in court to appeal if you were not happy which you say you are not so take it back to court
You are totally reliant on your terms and conditions as you continue to say that it say in the T&C it say this it says that well as proven by the county court they are not quite as gospel as you think they are
As already said dialogue was on going but as you kept delaying my refund which you said on the 30/4/2018 would take 7 days and on the 22/5/2018 you still had not made payment i then advised you that you had 7 days to make payment or i would have to take the matter to the county court, so i did not go charging down the court route you extended the repayment from 7 to 29 days
As for my final comment you have got that wrong as well

Also know as Oak Furniture Europe, read those reviews.
Oak land furniture. One thing they are very good at it replying to negative reviews and making the customer look wrong.

These people took my order and assured me " we never go over lead times" they assured me " yes my order will be here before the six weeks was over" After 5 weeks and 2 days of assurances I pushed a little harder as to where the orders were, they were " probably" getting loaded. The guy could not tell me as he ran things from Spain.

Long story short, he cancelled the order and fortunately refunded my money, refused to tell me where my order was and denied he told me about the lead times.

I know they are very good replying to negative reviews so I will make all the emails available should you wish to see what this company does. They even told me I was not following the procedure when I asked when my items would arrive, Wait for their response below then contact me for the emails and chats. A total liar who cancelled my order rather than reply as to why he lied..

I then get an email that one of the items is out of stock. they have known for almost 6 weeks this was out of stock. What an absolute farce of a company...remember, wait for the response blaming me then ask me for the communications. Be warned this is a drop shipping company who do not hold stock but try to source from suppliers. They DO NOT have these in stock. Apparently the quality is good if the reviews are to be believed . Wait for the response then message me

As you can the reply below. The order WAS NOT within lead time and I was told one item was out of stock but may arrive in the middle of the month, weeks over the lead time. I continually asked why I was assured my order would be within lead times and yet they were not. For questioning this continually, they cancelled the order. Seems if you challenge on late deliveries and promises that are not fulfilled they call it abusive. I continually asked where my items where and why I was told a delivery date that they could not make ( obviously as one item was not in stock) Believe what you will but all emails are here to see.

Highly recommended. First class service. Beautiful furniture. Will definitely be using again in the very near future.

“Really happy with my beautiful furniture from Oakland Europe and would happily recommend them!!

When we moved to Spain we needed a lot of new furniture to fill our home, and I really struggled to find furniture I liked in Spain, so I was very happy to come across Oakland Europe.

David was a real pleasure to deal with and was very helpful and informative.

The ordering process was very straightforward.... then I just had to wait for my furniture to arrive. I was kept informed during the wait and advised when my items had been shipped, a very smooth process all in all.

Unfortunately one of my items had some slight damage (it was very minor and a manufacturing defect, so no fault of Oakland Europe!) The process of replacing this item was just as easy and pain free as the original ordering process! David was again very helpful, offering me different options on the replacement.

I have already placed a second order with them as I’ve been so happy with the furniture and whole process.

I wish all companies provided customer service to the level Oakland Europe rightly pride themselves on.”

Ordered my furniture and was given a delivery date which was as promise. Very pleased with it when it arrived as excellent quality and better than expected. Company was easy to deal with. Will definitely use Oak furniture Land Spain again. Cant recommend enough!!!

Ordered a table on the 27th December, 7 weeks ago. I still don’t have a delivery date!

I ordered eight pieces of furniture to be delivered to Spain. Six arrived very promptly ~ the sideboard and console table took longer to appear, which was frustrating.
Eventually everything was delivered by Andy in three deliveries. He telephoned first to book a convenient time. Then he unpacked, checked and placed each item, removing the packaging. EXCELLENT service.
I am delighted with my choice! The Rustic sideboard and Display cupboard exceeds expectations and the quality of my Zenith tables and bench is simply superb. BEAUTIFULLY MADE furniture.
I would recommend with 5 STARS, if delivery on the Zenith range had been more reliable. I am so glad I waited!

ITEMS BOUGHT:
6 seat Zenith table
3 seat Zenith bench
3 leather seat & backed chairs
1 Zenith Console table with baskets
1 Zenith Lamp table
1 Rustic Sideboard
1 Rustic Display Cupboard

Really pleased with the whole experience. Excellent service and quality.

Have ordered quite a lot of furniture from this company and the quality and service has in general been good. We had a hiccup with an order of two sofas where only one had arrived but has since been rectified. Communication was a little bit scant BUT I was really pleased to receive a call from David Hammond to explain what had happened and everything now sorted. Thank you David there will be many more orders to come.

REVISED! due to this listing being reported by the company and I have contacted trust pilot with proof or my order because this should be known, and the whole point of a True Review is to warn other customers. YES I had an AWFUL experience which took me a really long time to get a refund regarding the failed shipment that never happened! (which I was not informed of they just kept me waiting) they Told my Grandmother who paid a large sum of £1,176.00 for the bed that it will be shipped in 10 days, then weeks and months went by and nothing NO communication at all until the 13th week (because it takes 12 weeks to ship to me) I started asking! and enough was enough is the absolute truth and I could really go into this regarding the issues but I keep it short. I've had a slow and very stressful experience and countless emails in gaining a refund that was being with held for some time and communication was awful and I was accused of being a keyboard warrior whilst I asked for my rightfully owed funds many times, this was really stressful for both myself and my 86 year old grandma with other departments I felt like I was being ignored and that certain departments did not want to help, and you can imagine was rather worrying at times. Until my Grandmother was about to instruct legal help. Then the refund finally came after Christmas Bare in mind this was an order made mid July.

It does not surprise me that this company has reported my true experience as this is exactly the type of attitude you can expect to deal with so I have now amended to include the Order Number which is 1040 as i didnt know i had to live it here, so here it is, and I will have Trust Pilot look into and I can provide further info if need be. if this review gets removed then indeed this is Bias against my true experience and more importantly the truth.

If this is unfairly removed then I will simply repost a review again! because I have been nothing but honest and have been treated awful when it came to asking for a refund and they know it, only until David at the end as no one answers the phone, finally sorted it out yet reports this review claiming they dont know who it is from as no order number yet emails me saying one word "DISSAPOINTING" which will constitute as harassment should I get any further communication from this company! All is noted.

I have now had a 2nd email today saying how their going to make me look silly and I will forward this to trust pilot. They say how I tried to cheat them on delivery being £49 (a bit strong) I'm the one who felt cheated I'm not to know how much shipments are to the Canary Islands, I did ask first but got a condescending response back so I then tried on the website naturally which my order went through no problems as my option Las Palmas was there. Is the consumer wrong for just ordering why offer the delivery then! This is your website glitch the option needs to be removed If it was such a problem then most reputable companies would of simply refunded me back there and then? answer that. The invoice shows £49 delivery and I was even thanked for my order. I have my Invoice showing this So thought all was okay. Obviously now their will be a very defensive response to be made to make me look like its my fault when it is not. I will say I do feel threatened and bullied by this company now as it is becoming Harassing to keep contacting me since leaving the review. From just receiving this last email asking me to remove my review QUOTE 'My advice would be prior to remove your review which is not factual and read through the correspondence below of last year.'
I say that's no problem I'm glad finally someone is reading my emails of me asking for a refund numerous times (It takes until now) It is very wrong to ask me to remove a honest review as I've said nothing but the truth here and I will not deviate away from this or be bullied into removing or changing.

Also nothing was mentioned about the Failed Shipment to Maderia that my bed was meant to be loaded on, nor was I ever Notified! You left me waiting for weeks and weeks.

I will say Oak Furniture Spain just dont like it when their in the Wrong wish I never ordered.

This Company deserves more than a 5 star rating. I have had the pleasure of receiving the best service that a company could ever provide. I initially ordered a kitchen dresser with matching bookcase, the entire order process exceptionally easy with confirmation emails soon in my inbox. A few days later an email confirming my order was on the way. Andy the delivery driver phoned to give me a time he would be there and was true to his word. Andy a true professional brought the items to the room of our choice and assembled them as part of the white glove service. I cannot be happier with the service that Andy provided as well as removing all the packaging and taking it with him. It was less than a week before I placed my next order of a super-king bed with a headboard, again a seamless process from start to end which cannot be faulted. I urge anyone that would like quality furniture without the stress of logistically getting it to France to seriously consider this company first as they just can't be beaten for customer service in all departments.

Took delivery of our new bed yesterday, delivery by Andy. Had our first nights sleep and we are thrilled with it.

Excellent service, good communication, got a call 5 days before
delivery and another the night before, and Andy arrived at the door within 30 mins of his timescale.

Our Order : Cirrus 2000 Luxury Mattress (Medium-Firm)
Double
Thank you all so much for all your help, before, during and after
Lyn and Keith Hayward

Second purchase from these guys and i must say the whole experience was fantastic. The staff were so friendly, and the product range was huge, sooo much to chose from. My wife changed her mind three times, but nothing fased the staff. 10 out of ten.

What can i say, rare is it to find a furniture company who deliver when they say they can let alone one who can deliver to our holiday home in France.

Great customer service from the off, great communication, great range of furniture, great prices and overall a fantastic service.

This company came highly recommended by a number of locals and they lived up to their reputation, well done Oak Furniture Spain, it's a 5* from us, keep up the good work.

The District Judge at the Norwich County Court issued a Judgment in my favor on 8 July 2019, ordering Forest Tec Ltd to pay me 4,400 pounds plus costs.
And yet they still ignore it!
I NOW HAVE TO HAVE THE JUDGMENT ENFORCED!
Now almost 9 and a half months since cancelling, I am still FIGHTING for my REFUND of £4,400 for furniture CANCELLED BEFORE DISPATCHING to France!
PLEASE NOTE: FURNITURE FULLY PAID FOR, BUT NEVER SENT OR RECEIVED!
I was offered a 50% refund by David Hammond some months ago, which I of course refused, as there was no legal basis for it! Forest Tec's own refund policy states 49 pounds cancellation fee for standard furniture cancelled BEFORE dispatching.
David Hammond and his team seem to play nice and earn Trustpilot stars, only if customers don’t want/need to cancel/return furniture!
According to the 2013 Consumer Contract Regulations, we are fully entitled to cancel before, during and up until 14 days AFTER delivery of goods, without having to supply the reason for cancellation.
These regulations are becoming increasingly important with the astronomical growth of online commerce, now overtaking in-mall-commerce in certain countries.
The nasty, scary, but true story thus far:
After many horrible emails back and forward and many delays, they took to ignoring me. My first review on Trustpilot, however, immediately resulted in them offering me a refund equal to half the purchase price! Not acceptable.
I proceeded to try my first option of a Money Claim Online … one of the services provided by Her Majesty’s Courts. BUT BEWARE, customers based in SPAIN, PORTUGAL and FRANCE … you need a UK correspondence address for this particular legal process. When I realised this and got such an address organised, the courts were too slow in updating my details. David Hammond got a ‘bar put up’ against my claim, for this administrative reason only!
I have had to pursue another more comprehensive course of legal action via the EU Small Claims Court and it landed up at the Norwich County Court, where even the administrative staff recognised the name Forest Tec, as a company nearby in Ipswich!
Clearly this guy is not losing any sleep at night, having had the full purchase price in his bank account for almost 11 months now!
I will not give up until LEGAL MIGHT compels David Hammond and Forest Tec to do the RIGHT and HONORABLE thing! A full refund for furniture never sent or received.
You should know this when considering doing online business with this company.
And helping you make informed decisions, is exactly what Trustpilot and other review platforms aim to do!
I will continue to do Trustpilot updates of this nightmare, as it unfolds.
Isabel Malherbe.

My order was untypical one, because I live in Minsk, Belarus and there is no standard delivery to my country. I contacted to Oak Furniture Spain directly and asked about possibility to deliver furniture in Minsk. They accepted this challenge and now I am happy owner of great oak wardrobe and drawers :)

I want to say personal thank you to David Hammond! He had found a way to deliver the furniture by the best price and had prepared all required documents for customs and had been with me for about two months keeping me informed about the order state and progress!
David thank you a lot! There was a great work!

Additionally I want to say few words about furniture. Furniture (Valencia Deluxe Oak 4 Drawer Wardrobe and Valencia Deluxe Oak 2 Over 3 Chest Of Drawers) are awesome great. They are completely from oak, they do not have parts from cheap materials, there is a just only oak. So what is important all parts (visible and not) are made from top-grade oak, I was very pleased with this fact. There are best quality furniture that money can buy.

Oak Furniture Spain offers excellent furniture and an excellent personal customer service.

Outstanding service and product had delivery today had a no hassle experience would recommend to anyone