Obaby Avis 

I had some lost screws for my obaby cot when I emailed to ask if I could purchase some a full set was sent to me free of charge. Fantastic customer service

I was researching nursing chairs and so many people told me not to bother but I’m so glad I didn’t listen. I went for the Maddison in boucle and not only is it aesthetically gorgeous, it is really comfortable!

Both myself and my partner love sitting in this chair and doing feeds, comforting and reading to our baby and cannot wait for the memories we are going to create in this chair.

I also love to sit in it to read myself, pump and just scroll on my phone. It’s our favourite bit of furniture in the house and it will move to our living room once our little one grows up!

Don’t hesitate to purchase, it’s really worth it!

We purchased a Nika cot and changing unit from OBaby via a 3rd party supplier - Please note our baby is not due yet so I cannot comment wholly on the products.

We purchased the 'grey washed' models. The cot appears study, well made beautiful colour and was easy-ish to put together but 2 people will be required.

The changing unit, now we here had a bit of a nightmare.

The screw holes didn't marry up for the drawers and the actual changing unit would not 'cam-lock together.

So, I made contact with OBaby (their contact details are not the easiest to find). Eventually I spoke to a Customer service agent named Katie, who was fantastic.

After some back and forth of trying a few things I managed to get the drawers together with a bit of robust 'jimmying'. However the changing unit would not go together, despite Katie arranging new cam-locks to be delivered. So, new parts were arranged and hooray, they appear to be tighten and work as they should.

So overall, a positive customer experience, particularly when things are not working as they should.

Fingers crossed when our little bundle of joy arrives, the OBaby products are effective and safe.

I purchased the obaby Stamford nursery set for my daughter’s room. After five months of use, unfortunately the drawers on the changing table broke. I contacted customer services and they did every thing they could to try and determine why they weren’t working. When we couldn’t fix them, they didn’t hesitate to send a new changing table out to me! 10/10 customer service. Katie in the customer service team is a credit to the company! Thank you so much!

Very quick and responsive and super helpful

Very helpful customer service department

I contacted Obaby because my daughter moved and lost the screws and bolts for their cot, they don’t have a lot of money so couldn’t afford a new cot so I asked Obaby if they could help, they were fantastic they are sending out the pack with blots in for their cot they were so helpful and they have sent them free as a goodwill gesture we are so grateful thankyou Obaby.

Excellent customer service. Lost fixings for cot during move. Extremely grateful to be sent replacements. Thank you

Very helpful and responded quickly to emails.

Received the beautiful Maya 2 piece cot set and was so happy with it! There were a couple of very minor issues but this was very swiftly rectified by the lovely customer service team and so I wouldn’t hesitate to recommend Obaby or buy from there again. Thank you!

I ordered the Maya mini cot bed and the bed is very sturdy and of good quality. It has also a very nice design. I had received initially the incorrect colour, however the client services' team has been exceptional in resolving the matter. Overall, great experience with Obaby.

Fantastic service, Charlie could not have been more helpful. Thank you for making this a great experience.

So easy to put together and great quality

Fantastic customer service, to help replace a part that we had damaged by accident. Thank you so much Maria!

I contacted Obaby following an issue with the paintwork coming off of the side of our cot. Charlie from the customer experience team was extremely helpful and friendly during our email contact and helped to resolve my problem. Excellent customer service and would definitely buy from Obaby again based on this - thank you very much!

Rock solid build and great quality products. Had a slight issue where I required additional bolts which customer service were more than happy to help with.

Couldn't be happier

Charlie was excellent - she went above and beyond in helping me. I had a problem folding my Monty buggy. It hadn’t been used for a while, but with a new grandchild I wanted to use it again.
Exceptional service from a great company.

Katie at customer service was an absolute star, extremely helpful and kept me up to date very regularly, though experiencing difficulties getting response from courier service. Resolved very quickly would definitely use the company again.

Kate from customer experience was a wonderful help!
She was friendly and efficient and got back to me when she said she would!
This experience would make me tell everyone to buy obaby for their little one! Highly recommended!

Great customerservice and after sales service .
Very helpfull and quick response all the way.

Big thanks to the Obaby team. Keep up the good work.