Ofgem Avis 

In bed with energy suppliers, raising the cap well above an affordable level, they will be responsible for many deaths this winter, they need to be stopped, and NOW!

No help whatsoever when I complained about Ovo.
Still, at least they responded. Oh I did get an apology
from Sse on my mobile about wrong statement. But
will be moving.

You seem to think that you can fob off any negative feedback and close a justifiable case bought before you without the due diligence you are obliged to provide to your "customers" customers you actively attracted to justify your existance.
In my case, the evidence submitted against AVRO ENERGY still exists in your system ?

In my view, Ofgem has completely failed in its statutory duty to “protect consumers and improve the energy system” by allowing rogue operators such as the failed Avro Energy to enter the energy market. In line with expert guidance advising consumers to change suppliers in pursuit of better deals, I switched from British Gas to Avro Energy on 29th July 2021, i.e. less than two months before the latter’s collapse. In that short time, Avro Energy managed to make a complete mess of my gas account. First of all, its website allowed me to enter only four digits for my gas readings, which, of course, contain five digits. In effect, Avro Energy was rejecting my, always correct, gas readings, instead substituting them with its own – clearly, entirely fictional ones. It then passed those incorrect readings on to Octopus Energy, to whom I had been reallocated by your organisation. On the basis of this, wholly inaccurate, information, which Octopus Energy had failed to double-check for many months, this organisation threatened us (my husband and me) with an absurd 700% increase in our annual energy cost, which caused us huge shock and distress. The failed Avro Energy also managed to conjure up a fairy tale suggesting that our meter had somehow been changed (it never had: it was installed when our house was built in 1991, and, since we moved there in 1998, I have steadfastly refused to have SMET1 put in, SMET2 not being available) and that it was imperial (complete nonsense). And you actually approved such a cowboy outfit??? Distressed by Octopus’s insane projection of our annual gas cost (made on the basis of Avro’s incorrect information), I submitted a formal complaint (no 230888) to this organisation as well as alerting two national consumer champions to such an egregious case of organisational negligence. Although Octopus Energy has now fully upheld my complaint against it, I am in the process of making the national media (including Martin Lewis CBE, Executive Chair of MSE) aware of serious organisational failures on the part of Ofgem, Avro Energy and Octopus Energy.

ogem has not looked in to the cost to what will be the outcome of there pricecap it makes the C.E.Os FOR THE BIG SIX VERY RICH BENIFITS EUROPE AS THEY ARE FRENCH GERMANY OWNED them the main out come lot of poor familes with large debts or even cut off i think there will be riotes because of this and all mps should hang there heads in shame to what they have done to our nation

I saw one review that said, what the point of a price cap. This is by now seen as absolutely true. But I also feel that there is no point in even having a organisation such as ofgem. Ofgem is funded by the big fish suppliers, so I used to wonder where ofgems loyalty really lies. Well it's now obvious to me that ofgems loyalties lie with the big fish energy companies. Corruption runs deep in offgem. I am certain Brearley, the so called CEO is receiving not only big benefits for what he doesn't do and does do, but also back handers in brown envelopes. These corrupt organisations need to be closed down. Or better still place genuine honest, high ranking staff in place. Who would keep these energy companies in their place. Along with their shareholders. I for one would fight my corner to put a stop to all of this. But what we need is professionals to light the fuse of rebellion. Trust me people, things are going to get more and more worse. It is your choice to believe me or not. I'm not going to sit here and keyboard in my evidence of this. However, the evidence is out their and clear to see.
One thing that we all must believe is that "Nothing in politics ever happens by accident" corruption runs deep people, very deep. It does not matter who you are working class, middle class etc. You are not immune to the poverty that's will take root over the next few years. Fight back now or regret it in the future.

Price cap to increase by £693 from April!

Personally I just want to know the maximum daily standing charge for a meter and the cost per kwh. OFGEM seem to think your supplier will tell you if they are overcharging you - which isn't quite how overcharging works.

OFGEM might have the information (search for 'OFGEM default tariff cap'). The one I'm looking at is the "Benchmark Maximum Charges for the Eighth Charge Restriction Period" - in English this would be 1 April 2022 to 30 September 2022 but that isn't on the document. How true or relevant it is is anyone's guess.

Attempting to see through the OFGEM obfuscation field:

Starting with gas, the Nil kWh column seems seems to be the annual charge for the meter. The m(12,000 kWh) column might be the average customer - the significance of this isn't made clear. Assuming 'Other Payment Method' means 'Direct Debit' and looking at this table (Gas) first:
Meter standing charge has increased from £90.81 to £94.62 - allowing for a generous annual inflation rate of around 10%.
The Northern region will have the lowest cap at 7.67 p/kWh.
London will have the highest cap at 7.94 p/kWh.
Either OFGEM can't perform simple arithmetic or anyone who isn't an 'm' average customer might have a lower or higher cap - they are unable or unwilling to make this clear.
Moving on to electricity, staying with 'Other Payment Method' - Direct Debit?
I don't know what Multi-Register Metering Arrangement means (they don't say) so just looking at Single-Rate Metering..
The Nil kWh column (standing charge?) in the Northern region has increased from £107.16 to £170.03 so (by my calculations) 250% annual inflation which has (surprise!) been overshadowed by gas price increases.
Still in the Northern region the new m(3,100kWh) rate looks like 31.4 p/kWh, up 44% from 21.7 p/kWh in the previous (seventh) charge period which covered 1 October 2021 to 31 March 2022.
The m(4,200kWh) customer seems to be an average customer who uses more electricity than an average m(3,100kWh) customer and they get a (well earned) 10% discount.

Contacted ofgem regarding Bristol Energy taking 2 1/2 times more off my Direct Debit following going bust expressing this would place people into financial hardship . They were only concerned when I stated I would suggest to people to stop there DD to protect there hard earned cash . They were not bothered at protecting consumers interest. I have reviewed Bristol energy on trust pilot suggesting people with energy companies that have gone bust to stop there DD.

Our new smart meter failed and Octopus, the supplier, did nothing about it for about 6 months despite our complaints to them. We complained to Ofgem and at that point both Ofgem and Octopus advised that smart meter suppliers have until June 2025 to fix issues with smart meters. We therefore cannot benefit from cheap electricity at night. Ofgem upheld that ruling despite our complaint. Ofgem are essentially approving suppliers to do nothing to fix broken smart meters. No protection for the consumer from Ofgem.

NOT worth their income. ALL of them should be fired and a NEW energy watchdog set up NOT employing any past OFGEM employees/CEO's and WITH REAL TEETH, NOT a government lap dog who are not bothered as they are making a TON of money through the 5% VAT they charge for the current misery....

Not worth a star

Dont bother ringing to raise a complaint, the line now automatically cuts you off.
Dont waste your time trying any other number, you will not get help.
SSE decided to hand my account to OVO without discussion let alone permission. Ofgem are OK with this.In the meantime OVO rip me off, and I am supposed to wait 8 weeks before going back again.
The consumer is being ripped by OVO, Ofgem is ripping the taxpayer off.

Ofgem is not fit for purpose

As a UK energy consumer, I am concerned about the honesty of OFGEM.

I buy "green energy" but have now discovered that it is from fossil fuel.

OFGEM currently provides a way for fossil-fuel burning to be labeled as green energy.

"The Renewable Energy Guarantees of Origin (REGO) scheme ***provides transparency*** to consumers about the proportion of electricity that suppliers source from renewable generation." (ofgem.gov.uk)

It does not provide transparency at all. It hides the fact that energy companies are buying energy obtained from fossil-fuel burning and then claiming it is from renewable sources. Source: How green is your 'green' energy tariff? The Guardian 02/04/2021

How exactly is that "providing transparency"? Quite the opposite.

In Ofgem's own words "It is critical that consumers can trust that tariffs marketed as green will in fact make the expected positive impact"

Then why, Ofgem, are you saying one thing and doing another by allowing fossil-fuel burners to hide behind REGOs?

It is not clear to me whether Ofgem works for the people of this country or for the fossil-fuel burning energy companies.

Perhaps the register of interests of the board of directors of Ofgem is incomplete and warrants further investigation? Why are the interests of connected persons not recorded?

I am not sure who regulates the customer service of Ofgem but I have been trying to do a simple change of house owner for a Domestic RHI scheme since February and it has been nothing short of painful, unresponsive and unnecessarily complex. They claim they have all the info they need for my application now and that was 3 weeks ago but can’t get back to me with and status or expectation of when this will be finalised. My suspicion is this is deliberate so they don’t provide the credits for as long as they possibly can. I have read on line that Customers have given up and switched their solar panels off in protest which hardly helps the planet but I share their frustrations

Monthly Direct Debit must be based on Actual Monthly Usage- and NOT on average Annual Usage which adds 25% extra usage to calculate direct debit and thus consumer credit is built up by energy companies.

People with good credit rating must be allowed to pay bill payments based on actual monthly usage

Ofgem should change its regulatory
code immediately to ensure consumers don't front fund energy supplier.

We should all lobby ofgem via MPs

then energy companies won't be able to fork in huge amount of unnecessary credit.

Hub have gone into administration.
they have ripped £44.55 off my balance SO FAR.
My 12 month contract finishes 30 August 21.
I paid a MONTH IN ADVANCE at the start of the contract.
I had a balance of £272.20 credit on 11 August 21.
The balance dropped to £181.70 on 12 August 21
They have not generated my final bill which should be £45.95
OFGEM promised that our balance would be protected. Hollow promise

Ofgem appears to be responsible for overseeing the smart meter program. The management of the smart meters in terms of communicating between providers of energy is the responsibility of Capita.

Well, it appears so difficult to transfer a smart meter from one provider to another that it is easier for the energy provider to install a new one.

I am on my third smart meter (installation due in a week or so) because the various providers appear unable to read a smart meter that was put in by someone else?

Smart Meters GB says this is a myth. Well unfortunately, it is a fact.

Ofgem are useless. Not in any way fit for purpose.
Energy companies going under left right and centre. When they do, Ofgem are so corrupt they give the business to a French company that has sent what were UK jobs offshore.
I still haven't received my credit balance from the same situation over 2 years ago.
Ofgem cause problems but do not help to sort it out. They don't talk to the customers whose tax pays for their service and staff.

Would give zero if I could. No Regulation of the Energy industry in this Country whatsoever. Definitely not there for the consumer, yet we pay their wages and that goes for the Ombudsman. Get rid of them and knock the cost of our Energy Bills.

I was a Tonik energy customer. Ofgem transferred me over to Scottish Power. Thank you for giving me additional unwanted stress while I recover from Covid. Scottish Power are the worse company in the UK, even the CEO hasn't had the good grace to write back.
Because of them I've missed out on the warmer home scheme, I'm on a low income and unable to work at the moment, I've been left scrabbling for money and harassed for money at one point 3 to 4 times a day while I was in hospital with a high heart beat. I was trying to rest, when I left hospital I returned home to 6 letters demanding money. Scottish Power are more concerned about money than their customers, they don't see nor care for vulnerable customers at all.
Now finding it hard to leave Scottish Power as I'm stuck in a contract I didn't agree too, nor want, as I'm still waiting for the welcome package, it means I can not leave Scottish Power.
Ofgem should of given customers a choice of whom to go with, you should not of made the choice for us.
Help me leave Scottish Power without additional unrealistic charges please.

I can see that there are a lot of unhappy people on this website but I can only give credit to Ofgem for getting me out of right mess .
We were with Tonik Energy and I had a real gut feeling that things were not right and also reading an article called This is money made my mind up about the dire financial situation of some of the energy companies.
Trouble is we were literally 100`s of £`s in credit with Tonik. We have solar panels but I let the credit build up because Tonik were offering 3% interest on credit balances which is more than any bank
Luckily Ofgem got all our money back before Tonik went bust so its a thumbs up from me