Ofnl Avis 

I couldn't be happy with the response by OFNL to solve an issue with our internet connection! We lost connectivity around 4PM yesterday and by noon today an engineer had already been round to replace the fibre cable that had been chewed through by the local wildlife.

Our engineer Mark was friendly, swift and thorough in replacing the cable and made sure that if the same were to happen again that it would be an even quicker fix. Very proactive and helpful.

Arrived on time, great communication, polite and professional and got my Internet working as it should! Thank you Mark Wright!

Mark W worked efficiently, work was to a high standard and left the place clean. He was polite and explained everything that he was doing.

Mark W managed to fit us in earlier and was very efficient. He gave good instructions and was very supportive.
Thank you Mark.

Ver well explained. Am happy with the outcome

OFNL effectively creates a monopoly in many new-build developments by partnering exclusively with developers, leaving residents with no access to Openreach or competing infrastructures. While they advertise 'choice' of ISPs, all providers operate on the same OFNL network, resulting in similar high prices and limitations.
Key problems:

Business-grade packages (including static IP with better terms) are not available on residential addresses – providers refuse or require a registered company, even for legitimate home/office use.
Even when static IP is offered (often at extra cost £3–8/month on residential plans), there are still traffic management policies, DPI, or hidden limits that prevent truly unrestricted, unlimited usage – static IP does not guarantee no throttling or restrictions for heavy inbound/outbound traffic or persistent connections.
Prices are significantly higher than elsewhere: many ISPs using OFNL infrastructure charge 1.5–2x more for comparable or slower speeds compared to providers on other networks (e.g. £45/month for 360/72 Mbps is common, while similar performance costs £30–35/month on Openreach-based services).
The 14-day cooling-off period varies between ISPs using OFNL infrastructure – some count from contract sign-up, others from service activation – leading to confusion and potential unfairness, which is not fully aligned with clear consumer rights expectations under the Consumer Contracts Regulations.

This setup leaves customers with limited real options, inflated costs, restrictive policies and inconsistent terms. Potential buyers of new-build properties should be aware of these restrictions before committing.

Polite and professional engineer. Mark w clearly explained what the problem was and fixed it efficiently.

Internet has been out for freaking 6 hours already on a busy Monday with no sign of recovery at all, for the entire SE10, kidding me? Freaking Vietnam in 1996 had better internet! Overpriced with incompetent employees

This review concerns both Rocket Fibre and the structural limitation of properties connected exclusively to the Open Fibre Networks Limited (OFNL) network.

If you are considering buying or renting a property where broadband infrastructure is restricted to OFNL, think very carefully before committing.

In theory, you may see multiple broadband suppliers listed on the network. In practice, if you encounter a dispute with your active provider, your ability to switch immediately can become extremely limited.

If your current supplier suspends service, applies a cease date, or delays migration within the OFNL system, you may find yourself:
• Without working broadband
• Still under contract
• Unable to activate a new provider immediately
• With no alternative physical network available

In my case, service was suspended while billing continued, and migration to a new supplier could not be completed immediately due to system restrictions.

When contacting OFNL, you are informed that retail provider disputes are not their responsibility. However, as a consumer, you have no infrastructure alternative — only providers operating on the same network.

This creates a structural dependency risk.

If you invest significant money in a property that only has OFNL broadband infrastructure, understand that you are locking yourself into a closed ecosystem. Your switching freedom is not the same as in areas served by Openreach or other competing networks.

Before purchasing or renting a property with OFNL-only broadband, consider:
• What happens if a dispute arises?
• How quickly can you realistically switch?
• What leverage do you have if service is suspended?

Broadband today is essential infrastructure, not a luxury.

Make sure you fully understand the network limitations before committing to a property where OFNL is the only option.

AVOID otherwise suspended services it’s not their faulty!

Mark Wright was fantastic! He is a true professional, friendly, and attentive. The installation was smooth and easy, and it was a pleasure to meet him. Highly recommended!

My experience with Ofnl has been amazing but mostly down to the engineer who helped me ( KIERAN H ). He explained clearly the issue and how he was going to fix it and got my satellite up and running in no time. I would highly recommend this service but mainly down to the engineer who attended.

Mark Wright was professional and efficient in connecting us back to the internet.

The gentleman was on time, very polite and respectful, he kept us up to date with all he was doing, thank you

Mark made sure he could fit us in earlier than our original appointment, he kept us updated on his expected arrival time knowing we were going out later that morning. Mark was very friendly and professional, he provided additional advice and guidance throughout the job and made sure everything was working smoothly before he left. Amazing service!

Mark W attended today to sort an issue with our ONT.
We moved into the property on 12/02 and ISP activated on 13/02 but fault with the fiber.
Originally told by the ISP engineer would be Monday meaning a weekend telling the children no internet.... Potential disaster!

Mark phoned through to say he would come today (2.5 hour commute) because he wanted to ensure we had internet for the weekend
What a gentleman!
Mark arrived promptly and was so knowledgeable and professional and within 20 mins had full fibre and WiFi throughout the house

Top engineer and top man!
Thanks Mark W!

Mark W kept me up to date via text as to when he would be arriving at my property. He was polite, friendly and professional, he explained to me what needed doing and the work was carried out. Great service, Thanks Mark, keep up the good work.

Fast + Professional work from Mark W. Lovely bloke

Very helpful

Very fast and professional approach. The problem (fibre repair) was solved in less than 12 hours.
Mark W. is an outstanding specialist with deep knowledge of his field.
Thank you!