Onlineflowercompany Avis 

I admit, I made a small error in the delivery address post code when making my order online. Unfortunately, the delivery driver compounded my error resulting in my order being delivered to the wrong address. Lucky people!

However, Rachel from Online Flower Company, was brilliant explaining to me what had gone wrong and arranging to send a fresh delivery to the correct address. Excellent customer service!

Order was delivered on time however the photos were incredibly misleading in terms of the execution of the flowers. There was no arrangement, the roses were squashed and dying and the wrap and ribbon were shoddy. I also paid for a gift card and message that never arrived. I’m so glad I didn’t order direct to the recipient or I would have been mortified.

This website is a scam. They sent me an item that I did not order. I reported this and asked for the correct item. They told me the item I received was 'more beautiful' it was not suitable for what I needed. I asked them to send the item I had ordered. They did not have this item. I asked for a refund. They made me pay to return the item, reluctantly I did so. I have not received a refund and on following up they have told me that they wil not process a refund. Its theft. Note the reply here is hilarious. This was an order of ceramic pots not flowers. The return was completed on May 13th and proof of delivery has been provided. Do not trust this site.

I was given a flower arrangement for my birthday on the 10th June. They were absolutely stunning. Gerbera,roses,antirinham, golden rod, statice, chrysanths, etc. I have never had an arrangement in my 71 years that has lasted so well and they are still looking lovely a week later. Support our local florist i say its really worth it. Well done and thank you.

I am very pleased with my order. The flowers were exactly as described. Most importantly, the customer service was exceptional. The team was responsive, helpful, and went above and beyond to ensure the delivery was handled smoothly. Thank you for your professionalism and kindness during an important time. Highly recommended.

I had a very short deadline and they managed to recreate exactly what I had envisioned and delivered on time. I found the staff to be very polite, helpful and knowledgeable

Was easy to order which at this sad time was what I needed and lots of variety and reasonable prices. The flowers looked beautiful and the service was so personal. When I made my order they checked when I needed them. They arrived perfect and on time. Would highly recommend. Thank you for doing such a beautiful job.

Very nice flowers. Was prepared ASAP, our funeral was at 8am. Ive placed an order a day before and was ready by the end of the day. Excellent services. Very happy with the outcome!

nice customer support thank you so much dan

NOT AS DESCRIBED ON WEBSITE
Neither delivery, nor product were fulfilled as per the website. They offer same day delivery if ordered by 3pm, I ordered before the cutoff and then was told they would be delivered the next day. Flowers delivered were NOT as described or pictured on the website. What was described as a luxury daisy and lavender bouquet had no lavender in at all. Several types of flowers pictured were not included. After leaving a negative review on their website, I have been offered 10% off my next order which is ridiculous. I should have a refund. I certainly wont be using them again.

Terrible experience. The ranunculus bouquet I ordered arrived late and was substituted with random flowers (roses and peonies) I didn't ask for. The company completely ignored my request for a refund. Save your money and look elsewhere.

Very good service . Same as a picture. The behaviour also perfect.

We cannot thank this company enough for the outstanding service and compassion they showed us during such a difficult and emotional time. From the very first enquiry, they responded to every query quickly, professionally, and with genuine kindness, which gave us a lot of reassurance and peace of mind when we needed it most.
The communication throughout was excellent, and nothing ever felt like too much trouble. They listened carefully to what we wanted and made sure every detail was exactly right. The DAD tribute flower arrangement was absolutely beautiful and incredibly well made, with such care and attention to detail. It was a truly touching tribute and meant so much to our family. The wreath was equally stunning, fresh, elegant, and arranged perfectly.
The flowers themselves were of exceptional quality and looked even more beautiful in person than we could have imagined. We also really appreciated that the delivery was personally made and arrived exactly on time, which was so important to us on the day. Everything was handled so professionally and respectfully, making a very stressful time that little bit easier.
Thank you again for your kindness, patience, professionalism, and excellent service throughout the whole process. We would highly recommend this company to anyone looking for beautiful funeral flowers and a caring, reliable service during a very difficult time

Excellent service from IFLORA UK. The flowers arrived safely and were beautifully packaged. The bouquet was fresh, elegant, and exactly as described online. Delivery updates were helpful throughout, and I was very pleased with the overall experience. I would definitely recommend IFLORA UK and would happily order from them again. Thank you for the lovely flowers and professional service.

Onlineflowercompany was swift with the delivery of my order. They added a note to delivery service to take care of the product and delivery it early on the day I needed it.

I ordered flowers for birthday gift and they turned out perfect. The colors and arrangement were beautiful. Thank you for making the day extra special.

Rachel and her team did an amazing job on a bespoke arrangement for my nieces funeral. She tried to deliver to the undertakers only to be told the undertaker had been changed. So, they delivered the arrangement direct to the crematorium. All done in time. Thank you so much

I ordered some flowers for my mum's funeral, it was agreed that I would arrive at 2 pm on the day of the funeral which was at 4:15. This nasty klutz woman decided to get them sent 819 in the morning. I don't accept anything before 9 o'clock and that's miles away from 2 pm. As they were there far too early, they would become too dry, they certainly were not fresh, most of the roses had died on them, this is the white heart with the roses at the top, she was absolutely vile on the phone when I pointed it out And I'm gonna see if I can do something about this I didn't receive what I should've done at the time therefore I'm getting a refund and see better give it out !!

So a mother has died and I have to put up with this bloody hassle just to get some flowers. These are in Romford I'm in BLETCHLEY and I'll follow the usual sign which is gone on for years if it's something like this do not order online, look Local.

This company is absolutely despicable and the woman running it is a fake two-faced narc.

2.5/5 says it all! Ordered flowers on mothers day and yes we were late. The website still offers delivery that day... Could not contact them by phone on the day. Recd an email with an apology but flowers have still not arrived.
The owner has no idea re customer service and simply shouts and argues that its your own fault for using them!!
Never again.... Please avoid

Ordered flowers for my Mum online. I live in Canada so it was really important my Mum received the flowers on the day. Site guaranteed next day delivery for Mothers Day. Flowers eventually delivered 2 days late. Terrible service . Do not recommend