Onlineflowercompany Avis 

My mother who is 82 wanted to surprise me and my partner with a mixed spring bouquet of flowers, when we returned from a cruise on feb 7-2026. She is not good with ordering on web sites so contacted the company by phone on tues 3 feb, after asking if they were based in Cardiff ,which the operator confirmed that they were.
She then placed an order for a mixed bouquet of spring flowers to be delivered on Saturday about midday for our return. She was asked how much she wanted to spend and confirmed £55.00.
The woman she spoke with seemed very helpful.mums words.

Now we returned on the Saturday at midday, shortly after I phoned by mother to let her know we arrived back to Cardiff safely.
No flower delivery.
Early evening I phoned again for a longer chat.
The next morning ,Sunday, mum phoned me and my partner too talk about a health issue that had arisen when we were away.
As we had not had a delivery we never mentioned any flowers.
So she re phoned the company asking why the flowers had not been delivered and was told “because of the rain the flowers could not be delivered yesterday. However the van would be sent out today”

While we were out for dinner a delivery from royal mail arrived at 12.42pm. A note put through the door saying the parcel had been left with a neighbour.

We collected it after a call from mum saying had we received anything. We said no but there was a parcel with a neighbour. She then told me about the flowers.
I asked for the telephone phone number and name of the company.

The company charged her £73.00.
They are Not based in Cardiff and have no vans in Cardiff.
24 hour delivery no they cannot even get that right with several days notice. I’m not surprised as the service from Royal Mail has deteriorated from what it used to be. If you need something delivered promptly you use a reliable courier company.

And the flowers are definitely not a mixed spring bouquet.

All the information she was given was false and misleading.

I have phoned them and mentioned my discussed at misleading an elderly person and taking advantage of them.

I have received a what’s app message from them claiming I used abusive and offensive behaviour.
And they would be happy to have the box returned unopened for a repayment. No mention of how they treated my mother.
Unfortunately we had opened the box by the time we saw the message.

Also I was not in the slightest abusive or offensive.

If this is the kind of service that you think is acceptable then is is the company for you.

Mum is very upset and angry over how she’s been treated.

The tulips are nice……

Onlineflowercompany sent order to the wrong name and address and customer services completely unhelpful in resolving the matter.

Paid for next day delivery for my mums birthday on 29/9 and flowers still not arrived. Useless service - I won’t be using Interflora or this company again.

I ordered flowers for a specific day and the order was accepted for delivery that day. I had to ring up to be told it couldn’t be delivered, with a promise for the next day. They failed to deliver on that day too. They also failed to tell me if the flowers had been shipped also. Their communications were shocking, blaming me and also telling me to speak to Royal Mail. I would advise not to use.

Good job done great customer service

They went the extra mile..in every way. I only had a name and phone number. They called the number but no answer. So I asked if they could text the recipient so they would know whom the message was from..since they may not respond to
An unknown number. They did just
that. As it happens, she cannot accept from clients. So,I had to ask
to cancel which they did
immediately. Excellent service all
around. Mohammed was truly
incredible. They are wonderful. Highly recommend..am in Portugal and they worked smart to help me.

Knew what I wanted straight away...job done.....first class...

Beautiful bouquet arrived next day undamaged and loved really great service would highly recommend

DO NOT RECOMMEND!!! Ordered flowers for a special occasion with delivery booked for 3rd August, they didn’t arrived and have been posted so will be 2 days late.
Company refused any refund, citing policy, despite this being a clear breach of UK consumer law. TERRIBLE customer service and no accountability. DONT WASTE YOUR MONEY with these guys!

Amazing, wonderful great service! Delivery on time, beautiful plant! Excellent communication service. Thank you so much!

I am extremely disappointed with my recent experience. I had clearly requested that the flowers be delivered on 4th June for a special occasion, but they were only delivered on 5th June, completely missing the my aunt’s 80th birthday.

To make matters worse, the flowers were already wilting and of poor quality upon arrival. My aunt, the recipient, had to throw them out the very next day. I’m shocked by the lack of care and quality control for something so personal and time-sensitive.

This was not only a waste of money but also an embarrassing experience. I’ve contacted customer service requesting a full refund or replacement, and I hope they address this properly.

Would not recommend based on experience.

Did not fulfil my order.

Was meant to have flowers delivered to my niece today for her 18th birthday. Placed order 5 days ago, but not delivered. I am furious and have emailed for a refund

Funeral flowers
I contacted them on the 9th of May to send the flowers for the funeral on the 12th May, they were extremely helpful and also let me know when they were delivered.
I was very grateful for how much they helped me.

100% avoid this company promised next day delivery but never happened when I rang the man was very rude and said they tried to deliver and nobody was in which was a lie as my sister never left the house all day then when they delivered the next day the flowers where half dead avoid avoid avoid

Flowers arrived on time, and with a handwritten card which was not expected. Very impressed, seems like a nice family business and the flowers were appreciated by the receiver and family.

Failed to deliver Funeral flowers for my Aunts funeral, when my mother, who is 78 and had just buried her younger sister, rang the following day to query, she was told they tried to deliver several times but no body was in to accept delivery, It's a funeral directors! I have since spoken to the directors who confirm that that could not have been the case. As my mother was extremely upset by this point, I offered to speak to them on her behalf. I Initially spoke to Rachel who eventually agreed to process a refund. 2 weeks later, still no refund and after calling again today, the gentleman I spoke to was beyond rude! and again tried to blame the funeral directors and then royal mail, completing the conversation by saying Rachel was 'just an employee' and had no authorisation to process a refund. Apparently this gentleman was the person in charge.
Absolutely horrendous and upsetting experience.

Rachel was wonderful <3
I needed to get flowers urgently to my Aunt same day on Easter Sunday due to an unexpected loss in the family and, this was the only company able to do same day delivery. Rachel organised and delivered a beautiful bouquet of flowers via Whatsapp for me. She was a great communicator throughout, delivery time was quick and Rachel was super lovely to my dear Aunt. I couldn't be more grateful to her and this company - thank you so much, from my family and I. Becky (Perth, Australia)

Order a spray for funeral. Sent a bouquet. Arrived two days after funeral. They would be late for their own funeral 😔 do not use.

I ordered late on a Friday evening assuming next day delivery. Have tried to track the order or follow up online but no way to contact them that works. Really sad that the flowers I ordered for someone not well which would have cheered them up hugely on the day we were due to go out for dinner were.not delivered. Even worse I have NO idea when they will be - and therefore may not wvwn be home to get them. Shame on the company.

Just in time, I recommend