Onlineflowercompany Avis 

The flowers are pretty and well priced. A little work is needed for communication as I received a thank you for your order, but no notification of delivery and when it was happening and if it had happened. The flowers were delivered in time for the funeral, a bit dried up as they were delivered on second attempt as there was no way to know when the delivery was taking place to send information of where to leave them. I am giving them three stars for the prettiness and price.

Words are so difficult to explain the loss a sadness saying farewell.. my florist was incredibly compassionate in helping me find the right words and with limited time from work she arranged the most beautiful flower tribute.The colours pink and white were elegant and reached in time to celebrate a life full of admiration and love.Such an gift to human care and kindness.

Do not use, failed to deliver when promised and would not cancel my order. Delivery made 3 days later and as you would expect flowers not fresh or presentable as they were with a carrier all this time. Customer service is non existent. Expensive mistake………..will stick with interflora next time.

So rude on the Phone. I don't even want to give a single star for this company. I was trying to order some flowers for my wife and we asked for a proper invoice, which I want to keep for my reference, But the lady we were talking totally lost her patience and called us fraudulent, and said she will report us. My order number at point of sale was 10931.
I would suggest not buying anything from this company as the response you are likely to get is one of hostility and impatience and somebody constantly interrupting you and not allowing you to explain yourself properly. I am fairlt new to this country and have always always found English people to be so charming and polite but it's quite the opposite with with this company.

Beautiful arrangement of flowers and delivered on time.

Great tailor made flower service, the colour and combination are lovely! Highly recommend!

Finding flowers for a funeral is never a fun task but this company made the process so bearable and hassle free from start to finish. Nothing was too much of a problem and everything was dealt with in a friendly, respectful and professional manner. Their communication was fantastic and the end result was far better than I ever imagined, the flowers were absolutely stunning, even better than the website photo I couldn’t have asked for more. Thank you so much I will definitely be recommending to all my family and friends and using your service again

Absolutely beautiful flowers and lovely accompanying card too! I expected a little rectangle but they tailored the card to my message with a proper birthday card!! And wonderful customer service, the lady who helped me ensured that she had the freshest roses for the bouquet and they were just stunning! Would recommend in a heartbeat!

The real test I believe of any company is when something goes wrong.
I sent an email explaining my delivery wasn’t quite as ordered.
I received an initial email acknowledging this advising me to also forward it to head office – and being told the person emailing me would do the same.
I duly forwarded my initial email.
This was responded to by another person who apologised and advised how they proposed to deal with the issue.
I was very happy with the proposal.
I was very impressed with the way this was dealt with.
So even though a mistake was made I was so impressed by the way this company dealt with matters that I feel they should get Five Stars !!

If I could give zero stars I would. Muscled to the top of a Google search for Interflora (thanks a lot Google). Said they could deliver next day (15th April) for our wedding anniversary. Failed to deliver on 15 or 16 April. Now got an email on 17 April saying (again) that they have the order and will deliver on 15 April.

AVOID AT ALL COSTS. For a funeral delivery which I had planned to deliver the day before the funeral - they delivered two days before which means the flowers will be awful for the service. I would not even give this company one star. DO NOT USE CUSTOMER SERVICE IS APPALLING AND SINGULARLY UNHELPFUL.

Quite possibly the worst experience I’ve had with a company. Had absolutely zero contact with the seller and when I tried to amend my order I could not get through to anyone. Tired three different channels and still no response. Do not use!