OnYerBike Avis 

Absolute lifesavers. Was out on a long ride when my saddle fell off and I didn’t have the right tools to get it back on properly. Called in to On Yer Bike, Blackburn and the lads were super friendly, welcomed me in, and fixed the saddle back on.

Shoutout to Lewis for getting it back on and the other guy who said they just love helping people get out on their bikes.

Really friendly place, highly recommend

I bought an e-bike from this company three years and 14 days ago, along with a £199 service plan that included a final service within the three-year period.

When I called to book the service, they refused because I was 14 days past the deadline. I understand that businesses need to set clear time limits, but I was disappointed that no discretion or goodwill was shown, particularly given the additional cost of the plan and the fact that this is a local business.

A little flexibility would have gone a long way towards maintaining a positive customer relationship, especially after spending a substantial amount of money on the bike and service plan.

After a delay in receiving Hope brake pads, (with no communication about the delay), I was sent one pack, which included the spring and retainer, and another pack with just the pads. I emailed them on 15 June and phoned them 3 days later to check they'd received my email.
I was told by the guy who answered the phone that he'd send the missing parts, but they never arrived.
I emailed them again on 21 July and they continue to ignore my communication. Customer service? Zero!

Ordered £3,000 e-bike through CycleScheme. Took 3 weeks(!) to arrive in open, damaged, upside-down box.

Visible damage/scuffs in multiple places, plus possible front brake issue.

They wouldn’t replace so I painstakingly repackaged and returned it. Refund took 7 weeks(!) of repeated chasing, leaving my CycleScheme order tied up for over 10 weeks without a bike.

They were dismissive of the damage (despite my photos) and showed little care for my time, effort and stress incurred through no fault of my own.

I would strongly recommend going elsewhere.

Absolutely fantastic service. Rare these days. Thank you for sorting my boy's bike this morning.

Great service as always from john b & dawn keeping me on ther road working
Thanks again appreciated
Joe

Brought my bike into the shop in a panic as was having issues with the gears and with a 100 mile sportive tomorrow the timing couldn’t be worse!
John B & Jack were professional, friendly and extremely helpful and soon had the bike running perfectly again.
Huge relief, thanks to you both

Great set of lads put new tires on the bike

Best about no doubt

I was recommended OnYerBike by a friend at work as I was in the market for an E-MTB but had no idea what I was looking for.

Ollie from OnYerBike was super knowledgable and helpful and were very patient with all my questions and indecisiveness 😆

I had no idea what I was looking for but Ollie and his team got me on an incredible bike at a great price .. I couldn’t be happier.

Fantastic customer service and delivery.

Megamo Reason AL 07 2027

Very helpfull. I would personally reccomend, Jon B
Excellent service
Would have no hesitation of calling back.

John B Jack and Oli at Blackburn store absolutely awesome set of lads price matched a bike for my partner despite it coming from a well known box shifter , my advice make the trip to the store and buy from a shop and have the knowledge that you are safe with a reliable store that won’t leave you high and dry if something goes wrong

Purchased a gravel bike earlier this year and within a few miles of riding it developed a drivetrain fault where the chain and gears would jump and jam, making it useless.
I took the bike back and was assured the issue had been fixed. Less than a couple miles after collecting it, what do you know same fault.
At this point I was still within my 30 day short term right to reject, so I returned the bike and requested a refund. The bike was kept for what I was told was a "full inspection", only for them to say no fault had been found (how convenient).
Rather than spend months arguing and going through the courts, I reluctantly accepted their offer of an 80% refund on a £1,300 bike that I had owned for only a few weeks.
To add to the mess, the settlement figure they initially provided was wrong and had to be corrected by me after they realised their maths didn't add up.
The problems didn't end there. I was later assured that my Cycle to Work agreement had been cancelled, only to discover that deductions were still being taken from my salary. After contacting Cycle Solutions directly, I was informed that the order had not actually been cancelled and they had to process the cancellation themselves.
By the end of this farce I had no bike, £260 less in my pocket, an additional salary deduction taken from my wages and had spent weeks chasing people to sort out mistakes that should never have happened in the first place. What should have been a straightforward bike purchase turned into a complete headache from start to finish. The best part? They still maintain the bike wasn't faulty. Funny that, because they somehow found over a grand to hand back as a "goodwill gesture". Must be the most generous bike shop in Britain. Either that or they knew exactly what they were doing and wanted the whole thing to disappear.
An absolute shower of cowboys and without question the worst retailer I have ever had the misfortune of dealing with.

Jack and John really helped me by fixing my son’s bike when I needed last minute assistance. Brilliant service will definitely be going back there.

Josh repaired my grandsons bike while we waited
Service Wes excellent

I know John and Mike from years ago
I lived next to Mike on Knowsley Rd
Glad the business is going well
Howard

Called in on the off chance my son’s brakes could be checked. John and Jack duly obliged and sorted this out. A very happy 8 year old at the end! Thanks guys

Ordered from on yer bike. Nothing after the initial order confirmation then two weeks later after contacting them I receive a refund. No email from them still or reply to my contact. Would not recommend

Best customer service I’ve received in a long time. Oliver Aspden - Attentive and friendly.
Bought my daughter a Kids Ride Shot gun balance bike, great quality

The best service I’ve ever received, from anywhere. Including after sales support, which is exceptional. Brilliant people, who are knowledgeable and helpful, with ultra fast response times. Thanks for your help👍

I have used these guys multiple times now, delivery is always super fast. Prices are reasonable but I generally use them because of there great customer service. Any issues what so ever they are there to help, even when I messaged at around 11pm I got a response the same night. Can't fault them at all!