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Lisez les avis des autres

Noté 5 sur 5 étoiles

Placed an order and then realised I missed cut off time for next day so proceeded to email about cancellation then not 10 minutes later got a phone call saying they could get it out for next day. The... Voir plus

Noté 5 sur 5 étoiles

Have used this company for many years. Always brilliant. Most recently there was an issue with the particular engine oil I'd ordered being out of stock. Customer services had proactively contacted me... Voir plus

Noté 1 sur 5 étoiles

Nothing went wrong, but buyers be aware Opie marketing about cheapest oil prices including 15% off everything is hype. For example, their price for Shell Helix Ultra Professional 5W30 AJL is £56.95/5l... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Used to be good... Not anymore, Very Slow, Poor packaging, Damaged on arrival. stay away. Update: 16/11/22 Opie Oils have tried to have my review taken down claiming it's fake, Not a very honest... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Prestataire de transport automobile privé

Informations provenant de diverses sources externes

Opie Oils is the UK's largest independent online retailer of Performance Oils and Fluids. We sell the most comprehensive range of quality and specialist oils for Cars and Bikes anywhere in Europe. Opie Oils sells over 70 brands in total, and it’s not just oils and fluids, Opie Oils have have an extensive range of OEM Filters, Spark & Glow plugs, Brembo brake parts, wiper blades, cleaning and detailing products, workshop products – the list is endless and we are constantly increasing the range available. We sell oils for all makes of cars and bikes, from the most extreme modern supercars and motorcycles to vintage, veteran and classic. You'll find oils for all applications from mineral monogrades to super high tech racing synthetics. We stock engine oils, gear oils, differential and axle oils, brake fluids, power steering fluid, coolant and workshop products. All in all, there's more than 400 car and bike oils and fluids available to buy at www.opieoils.co.uk Unmatched Expertise, unrivalled Choice and great Value for money are what makes Opie Oils the market leader.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

815 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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3,9

Tous les avis

(815)

42 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Delivery came well packaged and speedy

Delivery came well packaged and speedy, everything I needed for a service on the wife's car, minus the complimentary air freshener and oil top up kit , which was missing, which sort of makes my purchase from Opies rather than Europarts.

28 février 2024
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello, thank you for your feedback.
We apologise for the missing item. If you experience any issues with your order please contact our customer service team who will be more than happy to get the issues resolved via email or phone;
customerservices@opieoils.co.uk, 01209202949.
Kind regards,
Sam

Noté 5 sur 5 étoiles

I've been using Opie Oils for a few…

I've been using Opie Oils for a few years. They are by far one of the best companies to do business with. Excellent prices, fast delivery and the 2 times I've spoken to Customer Services have been a pleasure with rapid resolution.

Thoroughly recommended!

4 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Ordered various oils yesterday and…

Ordered various oils yesterday and order arrived this morning before 9am. Fantastic customer experience!! Great work the Opie team, will be using you again in the future.

26 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Brilliant service and quick delivery as…

Brilliant service and quick delivery as usual ,ordered Valvoline SynPower ENV C2 5W-30 Fully Synthetic Engine Oil - Service Pack: 5 litres,and got free air freshener and wine voucher £75,much appreciated Jeremy 👍

17 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Good selection, price and service

My car requires an oil type which is not normally stocked at retail outlets. Opie oils have a choice of options for me all at a very good price. I had one issue where a delivery was damaged by the courier and they immediately express-shipped a replacement. I highly recommend them.

6 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Always a great experience using Opie…

Always a great experience using Opie Oils! Been using them consistently for a while now and always impressed with their quality of service, delivery times and consistency in quality of parts! Use them for my servicing parts and various other bits, always very helpful and great customer service! 10/10!

1 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

The best company I think I’ve ever…

The best company I think I’ve ever used. Within 2 days they managed to give me a full list of oils that I can use for my gearbox and the capacity and have the oil at my doorstep. Something not even Audi will let you know. Amazing help with extremely fast shipping. Car now feels amazing. Could not recommend this company more. Outstanding

29 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Class service, fast delivery

I found that none of the other online parts shops beat Opie's prices. Ordered some general maintenance stuff for my car on Sunday. The items were delivered on Wednesday, well before they said it would arrive which is always good (especially at Christmas time). They also sent me a free papercone to prevent oil leaks when I fill up the engine with the oil they sent. I also had some air fresheners in the box. Small things but really thoughtful! Literally made my day :)

If you're here - looking and the Trustpilot page to decide if you should order from them - I'll tell you, don't hesitate! Class service

20 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Blocked for messaging & return on eBay No Refund! Appalling Service!

I could not send messages to the eBay seller opieoils. I wanted to pay and return the item. I've been blocked for messaging and returning 60 days limit. Tried contacting seller eBay and customer service website no replies. Error message was the issue not sure why? They refused to refund me. I send the item back no replies.

14 décembre 2023
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello, thank you for your review.
I would firstly like to address these allegations.
The situation began when you had opened up an eBay case which was found in our favour due to substantial evidence that the parcel was indeed delivered after you had stated it hadn't been. After which case you had changed your eBay username and then opened another case against us as a payment dispute, which again, was found in our favour.
We had not heard from you for some time after this secondary case was closed. You had then emailed us to inform us that you have posted an item and demanded a refund. After requesting more information regarding the order and the reason, you had informed us of the eBay order ID which relates to the aforementioned cases above.
You had stated yourself in your email that you had used the item and had it fitted for two weeks, then removed it and then posted it to us for a refund.
You do indeed have 60 days to return an item, however it does also state that the item must be unused and new, which this item is not as you had it installed for over 2 weeks before removing it.
You then stated the item was faulty so we offered to proceed down the warranty route for you. However, you have failed to provide any of the required vehicle information to be able to begin this resolution and instead threatened to simply leave us negative feedback.
Regarding the communicational issues you have mention via eBay, this is due to your account being blocked from our store as advised by eBay themselves because of the misleading and ever-changing narratives and cases you have created.
I hope this will clear up any confusion.
The item has since been returned back to you.
Kind regards,
Sam

Noté 5 sur 5 étoiles

Opie Oil fantastic service and support

Opie Oil supply my oil and filter needs for my motorcycles and cars. The service and products are always first class and the prices always good. Recently when I had a technical issue with the fitting of an oil filter their support was superb I received personal attention and help for which I was most grateful. Fantastic service and priceless support. Thank You to the team and Merry Christmas. 👌

1 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Brilliant Company

I've used Opie for a few years and found them to stock quality service items from first line manufactures. What you must remember is that they, like us all are human and do make the odd mistake or an item is not in stock. Now, this is where a company shows its worth, a quick phone call and everything is sorted. The parts come really well packed which is always a bonus these days. So for top quality service parts and oils at great prices they are my first choice.

28 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Awesome !

Awesome !! Quality goods, great prices and exemplary service. Numerous purchases many after guided assistance when i needed advice or help. Guys who work there like Jack ~ an absolute credit to the company. Keeps me returning. Very highly recommended, and not just for oils 1 ~ Thank you.

11 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

Long standing customer driven away

Long standing customer.
Waited for two weeks without delivery. FedEx returned to them as house number not written on parcel, spoke to opie but they were not willing to write a number on box, rules? Proposed the order was cancelled and I start again. Enough is enough, will not be using again, let me and my customers down.

1 octobre 2023
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello, thank you for your feedback.
It was myself who had spoken to you over the phone.
The house number was not written on the parcel as it was not given to us. The system is not designed to check each address individually and is paramount that the customer checks the delivery information before finalising the order.
As explained this was purchased through PayPal, and can only send to the address given to us.There are no exceptions. This information is explained in their T's & C's.
Sadly the incomplete address was the cause of this delay.
Nevertheless, we are sorry that we were not able to assist any more than we already have done.
Kind regards,
Samuel

Noté 5 sur 5 étoiles

My go-to supplier for Classic and Motorsport oils

Opie have a wide product range, supplied with the confidence that all will be well-described, quality oils. It has always been possible to find an item that matches the balance between performance, longevity and cost. Delivery costs and times are good too.

1 septembre 2023
Avis spontané

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