Remember the UK government made a Television advertisement warning of fraudulent pensions companies? Starts with a financial advisor on a jet ski splashing about a picturesque Caribbean i... Voir plus
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Lisez les avis des autres
Appalling service in every way possible. I'd suggest Options invest in a Customer Care course for all staff. Took them 6 months to send my small lump sum. They don't answer the phones, or you're o... Voir plus
As an employee you have no choice over your employer's pension provider. If you get this lot my advice is to opt out and find your own. Total indifference to any complaint, they just don't care. Tryi... Voir plus
L'entreprise a répondu
First payment taken end October, I requested opt out info 28th November as no email received. Email received saying my employer had not sent the required documents, once received would forward o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de pension de retraite
- Service de finances alternatives
- Planificateur financier
- Fonds de pension
- Investissements immobiliers
- Fonds fiduciaires
Écrit par l'entreprise
We’re an independent pension administrator and professional trustee company. For the last 20 years, we’ve provided advisers and their clients with pension solutions to help save for a happy and secure retirement. What really sets us apart is our ability to craft solutions from products. For most providers, talking about SIPP, SSAS and other products is where the conversation ends. For Options, as a solutions provider, it’s where the conversation begins. That’s how we’ve navigated our way through huge change in the UK pensions world over the last two decades and it’s why, today, we’re entrusted with administering over £1.7 billion of our clients’ funds across both personal and corporate pension schemes. We passionately believe in pensions and we think that it’s never been more necessary to plan for the future. We base our solutions on SIPPs, SSAS, Property, Syndicates, Workplace Pensions, Auto-enrolment and 3rd party administration. We also provide our specialist commercial property service for individual SIPP, SSAS and Syndicates. We invest heavily in our systems and technology to ensure security and a smooth, headache-free experience for our advisors and your clients We’re 100% committed to providing our advisers with the knowledge and resources to help you do what you do best - advising your clients. An Options partnership gives you our support with: Technical, Marketing, Presentations, Webinars, Client meetings, Business Planning, Education and Training. This helps us mutually to offer our clients the best possible service and to be satisfied that we’ll achieve their goals. As an Independent Pension Administrator and Trustee we put good governance at the heart of all that we do. Options UK Personal Pensions LLP is authorised and regulated by the Financial Conduct Authority for its SIPP business FRN 501747
Coordonnées de contact
1st Floor Lakeside House Shirwell Crescent Furzton Lake, MK4 1GA, Milton Keynes, Royaume-Uni
- +44(0)3301241505
- ENQUIRIES@optionspensions.co.uk
- www.optionspensions.co.uk
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Bas
406 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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Outstanding Team
As an IFA dealing with a number of SIPP Providers the general level of service and knowledge is shocking. The Cardiff team at Options and in particular Devendra stand out as exceptional in both respects. Dev this morning has given me guidance where another major SIPP provider refused. They are outstanding.
6 octobre 2023
Avis spontané
Réponse de Options For Your Tomorrow
Thanks for your comments and we think Dev is great too!
Excellent customer service and support
Alison Kelly has been excellent to deal with, always responsive, professional and customer focused.
Suzie
GPS TRUSTEES
4 octobre 2023
Avis spontané
Réponse de Options For Your Tomorrow
Thanks for your comments and we think Alison is just great too!
Excellent Team
The people in Cardiff have been very responsive on the few occasions I have needed to deal with them, and their communications are always very clear.
6 mars 2023
Réponse de Options For Your Tomorrow
Thanks for #teamoptions
Always helpful and ready to answer any…Options Pensions
Always helpful and ready to answer any questions regarding my pension.
3 octobre 2023
Avis spontané
Réponse de Options For Your Tomorrow
Thanks for taking the time to write this review.
A good professional personal service
29 septembre 2023
Réponse de Options For Your Tomorrow
Thank you from #teamoptions
Very helpful
The team at Cardiff, and Devendra in particular, made the seemingly daunting task of transferring my deceased husband's SIPP to me very easy. They are very knowledgeable and helpful.
27 septembre 2023
Avis spontané
Réponse de Options For Your Tomorrow
Thank you from #teamoptions
The payment was late due to someone…
The payment was late due to someone going on holiday and not handing it over. You did recompense me by not charging to do the drawdown. So the lesson for you is to check and streamline your process.
26 août 2023
Réponse de Options For Your Tomorrow
Sorry you have had issues, we are trying hard behinds the scenes to improve our systems.
Very Satisfied
Options, & particularly Devendra Varsani, always respond promptly, courteously, & most importantly, helpfully. I appreciate his knowledge & advice. This is unlike some other pension advice I have experienced elsewhere.
26 septembre 2023
Avis spontané
Réponse de Options For Your Tomorrow
Thanks you for your review, its mean a lot to #teamoptions
Too many missed payments
25 septembre 2023
Réponse de Options For Your Tomorrow
I am sorry you have had cause to write this. If you can provide me with your reference details for your pension scheme with us and your full email address I will look into the problems you have experienced. Please send me your details to christine.hallett@optionspensions.co.uk
Helpful and put my mind at ease
Great, really helpful an I feel at ease having my pension with Options, thankyou
8 septembre 2023
Avis spontané
Réponse de Options For Your Tomorrow
Great! We`re pleased that you are feeling at ease. That's what we are hear to do.
Réponse de Options For Your Tomorrow
Thank you for taking the time to write this review :)
My contact is responsive and helpful.
16 septembre 2023
Réponse de Options For Your Tomorrow
Thank you from the team here at Options.
failure to build real relationships…
failure to build real relationships (unlike Premier) and using pr devices like this
13 septembre 2023
Réponse de Options For Your Tomorrow
We pride ourselves with our relations with are valued clients and I`m sorry you have had cause to write this. If you can provide me with your reference details for your pension scheme with us and your full email address I will look into the problems you have experienced. Please send me your details to christine.hallett@optionspensions.co.uk
Trying to transfer my pension from…
Trying to transfer my pension from Options to Aviva.
I have sent a transfer request to Aviva, who have contacted Options for a transfer out form. They aren't getting any response, which is unsurprising because I have never ever had an email response from Options. I don't understand why they even have an inbox.
Tried to call but stuck on hold.
I would love nothing more than to transfer my pension out of this abysmal fund, but it seems like I'm stuck and the only choice is to make a complaint to the Financial Ombudsman.
14 septembre 2023
Avis spontané
Réponse de Options For Your Tomorrow
I am sorry you have had cause to write this. If you can provide me with your reference details for your pension scheme with us and your full email address I will look into the problems you have experienced. Please send me your details to christine.hallett@optionspensions.co.uk
Options Cardiff world class staff
The staff in Cardiff are and have always been super helpful and extremely professional
13 septembre 2023
Réponse de Options For Your Tomorrow
Thank you for taking the time to write this review, its very much appreciated from the Team here at Options.
There is a fundamental disconnect…
There is a fundamental disconnect between he asset manager platform and my SIPP platform
4 septembre 2023
Réponse de Options For Your Tomorrow
Thanks for your feedback I will have a look at your scheme to determine what issues there are
My experience
As a general rule, I have found Options to be helpful and professional. However, in relation to my recent experience, when I required my funds to be transferred to a fund manager, I am afraid that Options fell below their normal standards. The transfer, which I wished to be carried out expeditiously, was slow and Options failed to provide the necessary documentation timeously.
12 septembre 2023
Réponse de Options For Your Tomorrow
Thank you for your review it is important to us to hear what you have to say so we can look to improve on areas that are not meeting expectations.
Thank you once again for your honest assessment.
Slow response
2 juillet 2023
Réponse de Options For Your Tomorrow
Thank you for your feedback are you a member of a workplace pension scheme or a SIPP ir SSAS and if you can let me know specifically what was slow I can look into what happened
Helpful and accurate service
12 septembre 2023
Once again UNCONTACTABLE
Once again on hold for 15 minutes following a set of useless blurb!
These people have magically’lost’ money taken from my pay for years 2017, 2018, 2019.
They can only ‘find’ 2020, 2021, part of 2022 - 2023.
You cannot contact them because they are clearly busy doing nothing! I would be ashamed to be CEO of such an unprofessional, uncontactable business!
As I write have been “on hold” for 35 mins - disgraceful!
13 septembre 2023
Avis spontané
Réponse de Options For Your Tomorrow
I am sorry you have had cause to write this. If you can provide me with your reference details for your pension scheme with us and your full email address I will look into the problems you have experienced. Please send me your details to christine.hallett@optionspensions.co.uk
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