Tyler came and fitted my full fibre broadband explained everything to me left everything tidy,went above and beyond to help me out. Thank you. Would give 5 stars but find the tech team at times unreli... Voir plus
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Lisez les avis des autres
Connor installed the Internet quickly and efficiently with no problems. He explained everything thoroughly and clearly with a friendly professional attitude. Opus did a great job when I was let down b... Voir plus
L'entreprise a répondu
Chris and Andy were very nice guys, solved the issues with internet. Everything is up and running. They've done speed checks in the whole property to make sure everything is covered. They also fitted... Voir plus
L'entreprise a répondu
Great service provided by engineers Chris and Seb. Polite and friendly. As always from start to finish of my initial conversation with the staff on the phone, to the completion of the work at my home... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
Ribble house, Ribble Business Park, BB1 5RB, Blackburn, Royaume-Uni
- 0800 2466 650
- info@opusbroadband.net
- www.opusbroadband.com
4,4
Excellent
666 avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Opusbroadband
Hi Paul, thank you for leaving a review. Welcome to Opus Broadband.
6G/Opusbroadband Repair Internet fixed now
Really happy with the job came and fixed my pole on the roof got my internet all back up and running as should be fast efficient and friendly service from the engineer highly recommended
24 juillet 2025
Avis spontané
Réponse de Opusbroadband
Hi Dean. Thank you for taking the time to leave a review after your recent visit. We're glad your internet is working fast for you.
I was swapped from ESA to universal…
I was swapped from ESA to universal credit I explained I wouldn't have any income for about 5 to 6 weeks I told them time and time again I don't know when I get payed as had no paper work yet reduced my speed from 100mbps to 5 told them to turn it off all together I am not paying for a service like that besides broadband was always down
16 juin 2025
Avis spontané
Réponse de Opusbroadband
Hi John, I'm sorry to hear that you are experiencing connection problems. I'd like to resolve this use as soon as possible so I have sent a information request so that I may investigate this for you.
I had Opus Broadband installed at my home
I had Opus Broadband installed at my home, and I couldn’t be happier with the service. From start to finish, everything was handled professionally and efficiently. A big shoutout to the two engineers, Scotty and Tyler, who went above and beyond during the installation.
18 juillet 2025
Avis spontané
Réponse de Opusbroadband
Hi Rachel, we appreciate you taking the time to leave us a positive review. We are so happy to hear that you received a great service and you are happy with the outcome. Welcome to Opus Broadband.
A genuine absolute joke of a company…
A genuine absolute joke of a company and that is not me just venting frustration. They give me ridiculously low speeds, but worst is how they deal with it. Ive phones 20+ times but cant speak to a manager. Its a call centre in dubai. They wont let me cancel free of charge even thought through their own admission I have been on a package of 11mb for 6 months despite paying for 73mb. They offered 1 month free when my speeds are still ridiculous and I want to leave. I was told keep calling and log issues and I can cancel which I have done but surprise surprise every time there is something that makes me have to stay on, or pay one more month. I have been in touch since November I kid you not and they have scammed and conned me of £150+. Joke of a company
15 juillet 2025
Avis spontané
Réponse de Opusbroadband
Hi Hanzlah, I'm sorry to hear that you are experiencing connection problems. I'd like to resolve this use as soon as possible so I have sent a information request so that I may investigate this for you.
Internet issue
Had our internet fixed by Scotty dad a brilliant job and was really friendly
15 juillet 2025
Avis spontané
Réponse de Opusbroadband
Hi Gaz, thank you for taking the time to leave us a review based on your experience with Scotty.
I have been passed on to a debt collection company for some reason?
WiFi was very inconsistent. However, my main is issue I have had to cancel my contract due to a house move. They asked me to pay a £115 cancellation cost, due to being under contract, no problem I have accepted this. I was informed by opus that the charge would be taken out of my final bill this month. However, a day after this, I received a text that my 'debt' would be passed on to a debt collection company and to call Opus to pay it if I didn't want that. I immediately tried to call them, but the voicemail informed me that their customer service was only open Monday - Friday. It was a Saturday. I replied to the message to inform them of this. Now, on Sunday, I have received a text message that my 'debt' has been passed onto a debt collection company- QuickCollect. This is a disgusting way to behave. I am sure this will be resolved, but it speaks volumes to the sort of company this is. I would no longer recommend them to anyone.
Update: they've since replied to this review apologising for connection issues. Have they even bothered to read the review? They'd know that was not what I was complaining about. Again, volumes about the company and their customer service.
13 juillet 2025
Avis spontané
Réponse de Opusbroadband
Hi Abubaker, I'm sorry to hear that you are experiencing connection problems. I'd like to resolve this use as soon as possible so I have sent a information request so that I may investigate this for you.
Great service by Scotty
Thankyou so much for a really quick service, Scotty was so polite and even connected the Alexa device up for William. Great service, highly recommend
10 juillet 2025
Avis spontané
Réponse de Opusbroadband
Hi Sharom, we appreciate you taking the time to leave us a positive review. We are so happy to hear that you received a great service and you are happy with the outcome. Welcome to Opus Broadband.
Tyler was fantastic and very thorough
Tyler was fantastic and very thorough. Explaining everything he did and made some great changes to boost our connection.
10 juillet 2025
Avis spontané
Réponse de Opusbroadband
Hi Paul, thank you for taking the time to leave a review about your experience with Tyler. We're glad you are happy with the service!
very professional and helpful out with…
very professional and helpful out with the problem that we had
9 juillet 2025
Avis spontané
Réponse de Opusbroadband
Hi Lee, thank you for taking the time to leave us a review. We're happy to hear your problem was fixed.
Neil was exceptionally courteous and…
Neil was exceptionally courteous and thorough. He completed the job to a high standard, ensured everything was functioning correctly, double-checked his work, and confirmed I was fully satisfied with the outcome.
7 juillet 2025
Avis spontané
Réponse de Opusbroadband
Hi Gracia, we appreciate you taking the time to leave us a positive review. We are so happy to hear that you received a great service and you are happy with the outcome. Welcome to Opus Broadband.
Thank you Scotty
Just had a visit from Scotty, who came to sort out my frequently dropping / slow speed issues. Very happy to say he's completely overhauled my wifi situation ... and with a very personable and friendly manner, a great guy who did a great job. Thank you!
4 juillet 2025
Avis spontané
Réponse de Opusbroadband
Hello, what a great review for Scotty! We're so pleased to hear that he has been so helpful when getting you reconnected.
Michael visited my property to instal
Michael visited my property to install my broadband very efficient very friendly a job well done
4 juillet 2025
Avis spontané
Réponse de Opusbroadband
We're so pleased to hear that Michael has been so helpful when getting you connected to your new service.
Polite and very thorough tested and…
Polite and very thorough tested and double checked
30 juin 2025
Avis spontané
Réponse de Opusbroadband
Hi, we appreciate you taking the time to leave us a positive review. We are so happy to hear that you received a great service and you are happy with the outcome. Welcome to Opus Broadband.
Réponse de Opusbroadband
Hi Steve, we appreciate you taking the time to leave us a positive review.
Friendly
Friendly, professional and very helpful thanks to your engineers for doing a great job
25 juin 2025
Avis spontané
Réponse de Opusbroadband
Hi, thank you for taking the time to leave a review! We're so pleased you're happy with the service provided.
Done a great job and tidied up after…
Done a great job and tidied up after job was don, turned up on time.
Thank you I would recommend
25 juin 2025
Avis spontané
Réponse de Opusbroadband
Hi Gary, we appreciate you taking the time to leave us a positive review. We are so happy to hear that you received a great service and you are happy with the outcome. Welcome to Opus Broadband.
Had another long unhelpful call
Had another long unhelpful call with Opus again. The customer service is terrible. They are so unhelpful and almost called me a liar on the phone. The speed and range of the broadband provided is not even close to what was sold. It constantly drops out and has to be reset.
24 juin 2025
Avis spontané
Réponse de Opusbroadband
Hi Kevin, I'm sorry to hear that you are experiencing connection problems. I'd like to resolve this use as soon as possible so I have sent a information request so that I may investigate this for you.
Scotty has gone above and beyond
Scotty has gone above and beyond, he is amazing pay him overtime
24 juin 2025
Avis spontané
Réponse de Opusbroadband
Hello Darren, thank you for leaving your 5 star feedback for our service.
Had Scotty out fixing my wifi box he…
Had Scotty out fixing my wifi box he done a amazing job
24 juin 2025
Avis spontané
Réponse de Opusbroadband
Hello, what a great review for Scotty! We're so pleased to hear that he has been so helpful.
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