Opusbroadband Avis 666

Andy and Scotty visited our property today to installed new devices. They were brilliant and really helpful throughout process. Broadband speeds are excellent all around the house. Recommended!

Aidan came to install a new router and fixed a receiver on the roof.
Aidan showed very nice and friendly and professional manner. He is definitely an expert. I recommended Aidan/OPUS to my friends definitely.
Thanks a lot. Aidan. Well done!

Job done on time and very efficient. Very informative engineer.

Michael came and was very polite and very professional explained the job throughout

This rating is for Mr. Affan a customer service advisor in the payment and billing department. He is professional kind and have a good customer service skills. He was able to sort out my complaint after talking to several agents.

Micheal and Chris was really friendly and well mannered, when installing the wi-fi they was quick and efficient and tidied up after themselves

Absolutely amazing service by Scotty would 100% recommend.

I am writing this review after using their services for more than 15 months.

Good Things-
1. Competitive price and joining deals
2. Quick installation
3. >100 mbps internet > 80% of the time. (but not always)
4. Good customer service- every time I call them or email them, they reply soon and will try to do something.

Cons:
1. BE PREPARED- The speed drops to a very low speed or completely no internet at least once a week. This could happen at any time, whether in the mornings, evenings, or nights, on rainy or sunny days - actually, there is no pattern. So be prepared to be disappointed when you attend an online meeting or watch a movie. In the early days, I used to call them frequently, and then I realised that even the customer service assistants were helpless. Now I send an email every time there is no internet or a very slow connection. And use my mobile internet as a backup.

2. No filters for adult content

I joined opus when I moved into my bungalow in February as I thought it was a great deal how wrong was I, constantly dropping the signal and not getting the 100mb I'm supposed to get phoned them asking for an engineer to come to resolve the problem told that they need to take 24-48 hour to look into it at their end before a engineer would go the the local signal mast, not even told if an engineer would be coming to my address, asked if i could leave my contract earl due to lack of service they informed me that i could if i pay a £300 early termination fee and a £50 Admin fee I am not able to go out due to having COPD and I am also over 70 years old so only get a state pension, due to my health all i am able to do is watch TV but cant do that because i have No internet for my sky stream. I would recommend sticking with the bigger more well known internet providers even though it might cost mor your paying for the better customer service recently found out that they are operating under 2 name on opus broadband and the other is 6G internet i joined opus and when i spoke to customer service they answered the phone with "Hello thank you for calling 6G" hmmm seams odd that they can't even get the company name right when ringing them. DO NOT GET THIS COMPANY FOR YOUR INTERNET I DO NOT RECOMEND THEM AVOID AT ALL COST

Great service from Michael

Everything went well quick easy install and very professinal engineer

I have been having some issues with my broadband but after the latest call to customer service I thought things were sorted and everything seemed to be working as expected.

Then I got a call out of the blue to say the tech department had been monitoring my service and there was an issue and so they arranged for an engineer to come round.

Aiden arrived promptly, was very friendly and seemed determined to get my service where it should be, He inspected the receiver and decided to upgrade it to the latest and greatest and then reset the router to clear up a problem of it automatically rebooting from time to time.

When all was done we tested my speeds together and I was getting well over the 300mb/s package that I am on.

Fantastic service from a first class guy who actually cared about the service he was providing. I had been thinking about going back to my old provider but it looks like that will not be necessary. If things continue to work in the way that Aiden thinks that they will then I will be one very happy customer.

Thanks Aiden for the five star service you provided and for the interesting chats!

Good got beck online after 10 days thanku very much

I been having problems with my internet for the past 2 to 3 weeks. I been ringing daily. None of who I spoke to were helpful they couldn’t fix the issue and kept saying the same thing everyday Until I spoke to a man called ‘AFFAN’ He was so Helpful, he sorted everything out.
If anyone got a problem honestly ask to speak to (Affan) , he’s your Man. 👍🏼👌🏼
Thank you so much Affan for your help.

He was working fast and perfectly. Very nice worker.

My engineer was great.
Went above and beyond our expectations.
Hoping the internet service is as good as the engineer

Great guy , great service.

I was speaking too an amazing man called. Affan. And he removed half of my debts give me a discounted 3 months to help me get started up again and has set me back up on a 24 month plan that is affordable and payable. I cannot thank him enough for all of his help. Hopefully this review will help him out for helping me out. Thank you again Affan for your help !!