We had a good experience. I mailed them my date of a holiday and they manage to deliver before we went away. .the drive phoned day before and asked if he could come early at 8am . Units were as... Voir plus
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Lisez les avis des autres
Despite being pleased with the product, it was late arriving and driver would not help me lift it up to my 1st floor apartment door, stating not company policy. I even offered to pay him (as unable to... Voir plus
I had a questionable start with Orchard Homes but safe to say it ended well. Thankfully. My 1st gold Frenso sideboard delivery was fraught with delivery delays but the product is epic. So classy. Amaz... Voir plus
Saw them at the ideal home show and purchased a dining table. Advised it would be delivered within a week as a kerb side delivery free of charge. Was updated via email of delivery date and it arr... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Orchard Home, we are more than just a home decor and furniture brand – we're your trusted partner in creating a space that reflects your unique style and personality. Our commitment to quality craftsmanship and timeless design sets us apart. With a wide range of handcrafted furniture, home decor, and accessories, we help you transform your house into a warm and inviting home. Our mission is to provide you with not just products, but inspiration for creating spaces that you'll love. Explore our collection today and discover the Orchard Home difference.
Coordonnées de contact
Royaume-Uni
- info@orchard-home.com
- www.orchard-home.com
3,8
Bien
182 avis
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A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Réponse de Orchard Home
Dear Tracey,
Thank you for your wonderful feedback! We’re thrilled to hear you’re delighted with your purchase and that the delivery was quick and seamless.
We hope you enjoy your product and look forward to welcoming you back to Orchard Home soon!
Best wishes,
The OH Team
Réponse de Orchard Home
Dear Customer,
Thank you for your kind words! We’re delighted to hear that your delivery was prompt and that communication with our driver met your expectations.
We strive to provide a seamless experience, and your feedback lets us know we’re on the right track. We look forward to serving you again soon!
Best regards,
The OH Team
Excellent customer service
Excellent customer service, chair arrived on time, well packaged and nice quality. Unfortunately there was minor damage to one leg, but replied immediately to my email and dispatched a replacement that day. Can't fault them.
28 octobre 2024
Réponse de Orchard Home
Thank you, Anthony, for taking the time to share your experience! We’re pleased to hear that you’re happy with the chair’s quality and our service. We’re sorry about the minor damage on arrival, but we’re glad we could resolve it promptly for you. We always strive to ensure every part of your experience with us is seamless, and it’s great to know we could meet your expectations.
Kind regards,
The OH Team
Great service
Great service! Great company to deal with! Furniture exactly as described on website!Very happy!
6 novembre 2024
Réponse de Orchard Home
Thank you, Marilyn! We’re delighted to hear that you’re happy with your furniture and that our service met your expectations. Knowing that the items matched your expectations from the website means a lot to us. We look forward to helping you again in the future!
Kind regards,
The OH Team
Delivered early (wasn’t expecting item…
Delivered early (wasn’t expecting item until December), so this was a bonus. Can’t comment on the item as it’s a Christmas gift, but it is packaged well. The young lad delivering was awesome. 10/10 best delivery I’ve ever received. Thank you.
6 novembre 2024
Réponse de Orchard Home
Thank you for your kind words! We’re so glad to hear that your order arrived earlier than expected and that the delivery experience was top-notch. We’ll pass along your praise to our delivery team – they’ll be thrilled to hear it! We hope the item makes a wonderful Christmas gift, and we’re here if you need any further assistance.
Kind regards,
The OH Team
Lovely product
Lovely product, great quality and fast delivery! Friendly and helpful customer service and an excellent delivery driver. Thank you 👍🏼
4 novembre 2024
Réponse de Orchard Home
Thank you, Chelsea! We’re so happy to hear that you’re pleased with the product quality, quick delivery, and our customer service. We’ll be sure to share your feedback with our delivery team as well – they’ll appreciate it! Thanks again for choosing us, and don’t hesitate to reach out if you need anything.
Kind regards,
The OH Team
Réponse de Orchard Home
Thank you Zoe for those kind words. We aim to please and it was a pleasure to meet your expectations.
Kind regards
The OH team
Easy to order and excellent delivery
Easy to order and excellent delivery. The object was well packed and came with no faults. Only downside was only 24 hours notice for delivery. Would definitely use this company again
28 octobre 2024
Réponse de Orchard Home
Dear Grant,
Thank you for your kind feedback and for choosing Orchard Home! We’re delighted to hear that you found our ordering process seamless and our product quality to your satisfaction.
We truly appreciate your comment regarding the delivery notice and will take it into consideration to improve our service further. Your experience is important to us, and we’re always aiming to refine our processes to meet the expectations of valued customers like you.
It’s wonderful to know you’d consider us again for future purchases. We look forward to welcoming you back soon!
Regards,
The OH Team
Great product...looks absolutely…
Great product...looks absolutely stunning. Will definitely use again.
17 octobre 2024
Avis spontané
Réponse de Orchard Home
Thank you, Param! We’re so happy you love the Gallo Champagne Sideboard. It’s wonderful to hear it’s made such a stunning addition to your space. We can’t wait to welcome you back again soon!
Best regards,
The OH Team
Our lady statue
This Didn't come as expected BUT after emailing they offered to collect or refund some money. They also then changed the pics on their website to a more accurate view.
3 octobre 2024
Avis spontané
Réponse de Orchard Home
Thank you for your feedback Nicola! We’re sorry to hear the product didn’t meet your expectations initially, but we’re glad we could resolve the issue. We appreciate your understanding and for pointing it out, which allowed us to improve the accuracy of one of our products for future customers. If you need anything else, don’t hesitate to reach out.
The OH team
The delivery driver communicated with…
The delivery driver communicated with me in the way I liked and worked around me . Very prompt service from the beginning and my item was packaged very well. Would definitely use again. 😊
30 septembre 2024
Réponse de Orchard Home
Thank you so much for your kind words, Layla! 😊 We’re thrilled to hear that the delivery process went smoothly and that you’re happy with the service and packaging. We look forward to welcoming you back again soon!
The OH Team 🌿
Pleased with the service and products.
18 septembre 2024
Avis spontané
Réponse de Orchard Home
Thank you so much for your feedback, Natalie! We’re thrilled to hear you’re pleased with our service and products. Your satisfaction is our top priority, and we’re always here to help if you need anything else. We look forward to serving you again soon!
The OH team
Very pleased with my purchase very…
Very pleased with my purchase very quick delivery man lovely very pleasant I will certainly shop here again thank you so much 😀
23 septembre 2024
Réponse de Orchard Home
Hello Pauline
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with your purchase and that the delivery was quick and pleasant. It’s always great to know that our team provided a lovely experience.
We truly appreciate your support and look forward to welcoming you back for future shopping! If you need anything, don’t hesitate to reach out.
Warm regards,
The OH team
Delivery came today and the delivery…
Delivery came today and the delivery man was a lovely gentleman. Delighted with my purchase.
17 septembre 2024
Réponse de Orchard Home
Dear Donna,
Thank you so much for your kind words! We’re thrilled to hear that your delivery went smoothly and that you’re delighted with your purchase. It’s wonderful to know that our delivery team provided such excellent service.
If you need anything else in the future, don’t hesitate to reach out. Enjoy your new item, and we look forward to serving you again!
Warm regards,
The OH team
Haven’t received my order
Haven’t received my order, emailed twice with no reply and still no order!
2 septembre 2024
Réponse de Orchard Home
Dear Deborah,
Thank you for your feedback, and we sincerely apologize for the delay you’ve experienced. As per our recent email communication, it appears that our responses may have been directed to your junk or spam folder.
We’re pleased to confirm that we have now received confirmation regarding your order, and it is being processed for prompt delivery. Should you have any further questions, please don’t hesitate to reach out, and we’ll be happy to assist.
Thank you for your patience and understanding.
Warm regards,
The OH team
We were kept upto date on our order and…
We were kept upto date on our order and it was easy to use the site.
9 septembre 2024
Réponse de Orchard Home
Thank you for your positive feedback! We’re thrilled to hear that you found our site easy to use and appreciated being kept up to date on your order. Ensuring a smooth and transparent shopping experience is important to us, and we're glad that it worked well for you.
Réponse de Orchard Home
Thank you for your feedback, and we truly apologize for the inconvenience caused by the incorrect parts. We recognize the stress this may have created, and we worked to correct the issue and send out the correct items as quickly as possible. We're glad that in the end, we were able to get this resolved and achieve a positive outcome for you. While we couldn't meet every request, we appreciate your understanding and will use this as an opportunity to improve our service. Thank you for your patience.
Réponse de Orchard Home
Thank you for your review, Simon! We're glad to hear you found our furniture solid and a good value for money. We take pride in offering both quality and affordability, and your feedback confirms we’re on the right track. Thanks again for choosing us!
The OH Team
Réponse de Orchard Home
Thank you for your lovely review, Andrea! We're delighted to hear that you had an excellent experience with our service and are enjoying your beautiful new product. Your satisfaction means a lot to us!
The OH Team
TERRIBLE COMPANY, NEGLIGENT AND IRRESPONSIBLE
Sent me the wrong parts and refused to compensate me for their negligence, caused me so much stress as paid a handyman 600 and still had to pay him even though he couldn’t fit it together. For a dresser worth 935.99 this is insane! They said they will send the correct parts but I still have to pay the handyman. Asked if I could at least keep the wrong mirror they sent me as well and was told no. Worst company ever, do not shop here
22 août 2024
Avis spontané
Réponse de Orchard Home
Unfortunately, and regretfully a mix up occurred in courier transit that resulted in you receiving 1 wrong box out of 4. Upon receiving your email about the issue our team replied within 15mins to firstly apologise for the error and to offer a reasonable resolution of having the incorrect box swapped over for you. Original delivery was made within 2 working days of you placing your order with us. We agreed to have this delivery expedited so that delivery would fall within 10 working days of you first placing your order so that our lead time as promised on site was still honored.
The emails received in response were aggressive despite our best efforts to resolve the issue promptly and professionally. Demands were made for us to pay an incredibly unreasonable amount for 3rd party handyman services of £600 for what is a half hr assembly job with a total of 12 bolts needing fastened. We did not say you had to pay the handyman, this is an agreement between you and a 3rd party, if he has requested you pay for a service he did not provide which was already at a highly inflated rate you must address that with him.
Further demand was made to keep a £400 mirror that was delivered to you incorrectly. Demands were then reinforced by threats to leave negative reviews and comments on your influencer status social media pages.
We as a company are happy to hold our hands up when a mistake has been made and work with customers to resolve in the quickest and most appropriate way. We value customer feedback and take all reviews extremely seriously but when they are weaponised by customers to demand unreasonable requests it is extremely disappointing particularly for a small family run business like ours. We have agreed to resolve the issue and will continue do so in a timely manner working within our terms of service and your consumer rights.
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