The tree looks great. I haven't planted it yet but all the advice about doing so to the best benefit of the tree is really useful. I also appreciated the quick response to a query I sent ahead of buyi... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I am quite disappointed with the trees. Both of them arrived looking very shrivelled and in need of water. Even the delivery driver commented on their poor appearance. The netting they were wrapped in... Voir plus
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Tree perfect. Packaging could be improved as the packaging was slightly damaged, but we were luck the tree inside was alright. Might be a good idea to have slightly heavier cardboard to protect tr... Voir plus
L'entreprise a répondu
Ornamental Trees are a good company. Easy to order, pay, etc. However the delivery company XDP swamp with emails before the package is even with them. I just want to know when the parcel is on its way... Voir plus
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À propos de l'entreprise
- Jardin
- aussi dans
- Jardinerie
Écrit par l'entreprise
Quality plants delivered straight to your door. Here at Ornamental Trees we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. Based in the beautiful Yorkshire countryside, we have over 20 years of experience and have grown into one of the UK's leading online tree suppliers. Customer satisfaction is at the heart of everything we do, which is why we're proud to have received the Feefo Platinum Trusted Service award for six years running.
Coordonnées de contact
River View Farm, Leathley Lane, LS21 2JR, Leathley, Royaume-Uni
- 01943 660870
- www.ornamental-trees.co.uk
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Have lots of choices
Have lots of choices, with plenty of information to help choose. They kept me informed to when my delivery would be. Very pleased with purchase. Will order again from this company.
7 octobre 2026
Réponse de Ornamental Trees
Thank you so much for your lovely review! We truly appreciate your continued support and recommendations; it means a great deal to us.
We’re delighted to hear that your tree arrived safely, that you found our ordering process easy to navigate, and that our team was able to provide you with helpful advice. We always aim to make the whole experience as smooth and enjoyable as possible.
If you ever need any further gardening advice or aftercare tips, please don’t hesitate to get in touch. Our friendly team will always be happy to help
Very easy to order.
Very easy to order, good communication, tree turned up on time, very well packed, would recommend.
7 octobre 2026
Réponse de Ornamental Trees
Thank you so much for your lovely review! We’re delighted to hear that your tree has arrived safely and is settling happily into its new home. We hope it brings you lots of enjoyment for many years to come.
If you ever need any gardening advice or aftercare tips, please don’t hesitate to get in touch. Our team is always happy to help and we’re here whenever you need us.
The customer service I received from…
The customer service I received from Ornamental Trees was excellent. Having ordered my acer tree online and experienced difficulty in using the discount code, Karen very kindly applied the discount to refund the difference to me. Furthermore, she expedited the delivery in time for my birthday. I will definitely be ordering from Ornamental Trees again.
6 octobre 2026
Réponse de Ornamental Trees
Thank you so much for your lovely review! We’ll be sure to pass your kind comments on to our team, who take great pride in providing the best possible service.
We’re delighted that Karen was able to resolve the discount refund for you and ensure your tree arrived in time for your birthday. We hope you had a wonderful day and that your tree brings you lots of enjoyment for many years to come!
If you ever need any further gardening advice or aftercare tips, please don’t hesitate to get in touch. Our friendly team will always be happy to help
Decent sized tree in a big pot.
6 octobre 2026
Réponse de Ornamental Trees
Thank you so much for your lovely review! We’re delighted to hear that your tree has arrived safely and is settling happily into its new home. We hope it brings you lots of enjoyment for many years to come.
If you ever need any gardening advice or aftercare tips, please don’t hesitate to get in touch. Our team is always happy to help and we’re here whenever you need us.
Very helpful and excellent service
Very helpful and excellent service, the trees where exactly what we wanted intact better than we expected. Would definitely use them again, highly recommended 👌
5 octobre 2026
Réponse de Ornamental Trees
Thank you for your lovely review. We are delighted to hear your trees have arrived safely and exceeded your expectations. We hope they will provide you with years of enjoyment. If you require any further gardening advice, guidance on future orders or aftercare support, please do not hesitate to contact our team, who are always happy to help.
Kanzan cherry tree arrived healthy and in great condition.
The Kanzan cherry tree is lovely. I am very pleased with the condition in which it arrived, the packaging, and the overall quality of the tree.
5 octobre 2026
Réponse de Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your trees have arrived safely and in perfect condition, and that both the quality of our trees and the level of service you received have met your expectations.
If you require any further gardening advice or aftercare guidance, please do not hesitate to contact our team, who are always happy to help.
Great price and delivered quickly in…
Great price and delivered quickly in excellent condition.
Used this company again for the second time as was impressed the first time
5 octobre 2026
Réponse de Ornamental Trees
Thank you for your lovely review and continued support; it really is appreciated. We are delighted to hear that your tree has arrived safely and in perfect condition and is settling well in its new home.
If you require any further gardening advice or aftercare guidance, please do not hesitate to contact our team, who are always happy to help.
They arrived on time and in perfect…
They arrived on time and in perfect condition ready for planting
5 octobre 2026
Réponse de Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your trees have arrived safely and in perfect condition and are settling well into their new home. We hope they bring you many years of enjoyment.
If you require any further gardening advice or aftercare guidance, please do not hesitate to contact our team, who are always happy to help.
Réponse de Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your trees have arrived safely and in perfect condition and are settling well into their new home. We hope they bring you many years of enjoyment.
If you require any further gardening advice or aftercare guidance, please do not hesitate to contact our team, who are always happy to help.
Great quality
Ordered two standard trees, they were at the upper end for height and circumference (one was actually 2cm over) and in good condition. All in all, very pleased thank you!
5 octobre 2026
Réponse de Ornamental Trees
Thank you for your lovely review. We are delighted to hear that you are happy with your tree, that it has arrived safely and is settling well in its new home. It is wonderful to hear that the quality and size of the tree have exceeded your expectations.
If you require any further gardening advice or aftercare guidance, please do not hesitate to contact our team, who are always happy to help.
Very satisfied
Very satisfied with my order for five May trees. My specific requirements were carried out exactly and I am extremely grateful.
Customer service was very helpful with my order.
I have ordered from Ornamental Trees previously so knew that my trees would be up to a good standard.
1 octobre 2026
Réponse de Ornamental Trees
Thank you for your lovely comments and continued support; it really is appreciated. We will be sure to pass your feedback on to our team, who take great pride in providing a high level of service to our customers. We are delighted to hear that your tree has arrived safely and hope you enjoy it for many years to come.
If you require any further advice on future orders or aftercare guidance, please do not hesitate to contact our team, who are always happy to help.
Really helpful support team
I had to co-ordinate the arrival of my trees from you with other trees purchased locally and also avoid the hot weather for planting. The team were consistently helpful and responsive. The trees are in now and I'm very happy with them.
5 octobre 2026
Réponse de Ornamental Trees
Thank you for your lovely review. We are delighted that we were able to accommodate your delivery requirements and ensure your trees arrived safely and in good condition. It is wonderful to hear that your trees are now settling well into their new home, and we hope they bring you many years of enjoyment.
If you require any further gardening advice, guidance on future orders or aftercare support, please do not hesitate to contact our team, who are always happy to help.
Second time ordering from Ornamental…
Second time ordering from Ornamental trees. Good quality product detailed planting and care instruction, great value.
2 octobre 2026
Réponse de Ornamental Trees
Thank you for your lovely review and continued support; it really is appreciated. We are delighted to hear that you are happy with your tree, that it has arrived in perfect condition and is settling well into its new home.
If you require any further gardening advice, guidance on future orders or aftercare support, please do not hesitate to contact our team, who are always happy to help.
Ornamental Trees supply high quality trees,
We have used Ornamental Trees previously so we were sure that the trees would be of excellent quality. As per previous orders the trees arrived and are perfect. Thank you Ornamental Trees, fantastic job.
2 octobre 2026
Réponse de Ornamental Trees
Thank you for your review and continued support; it really is appreciated. We are delighted to hear that your trees have arrived safely and hope they are settling in well in their new home. It is lovely to know that our quality and level of service have once again met your expectations.
If you require any advice regarding future orders, gardening or aftercare, please do not hesitate to contact our team, who are always happy to help.
Réponse de Ornamental Trees
Thank you for your review. We are pleased to hear that your trees arrived safely and that our team has been able to resolve your concerns regarding the Prunus. We hope all your trees are settling well in their new home, and if you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always happy to help.
Excellent quality trees and shrubs
Excellent quality trees and shrubs and excellent customer service. I've now bought 5 or 6 trees/shrubs from them now and they are all great specimens in very good condition.
14 septembre 2026
Réponse de Ornamental Trees
Thank you for your lovely comments and continued support; we really do appreciate it. We are delighted to hear your trees have arrived in perfect condition and are settling well in their new home. We hope they bring you many years of enjoyment. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always happy to help.
We're very happy with the tree stake…
We're very happy with the tree stake kits. They're really nice and sturdy.
2 octobre 2026
Réponse de Ornamental Trees
Thank you for your review. We are pleased to hear your consumables have arrived safely and are doing the job they were intended for! If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always happy to help.
Great Company
Helped me enormously via email with the tree I purchased. Would definitely buy from Ornamental Trees again
1 octobre 2026
Réponse de Ornamental Trees
Thank you for your lovely comments. We will be sure to pass your feedback on to the team, who take great pride in the service they provide. We truly appreciate your continued support and are delighted to hear your tree has arrived safely. We hope it is settling well in its new home and will provide you with years of enjoyment. If you require any further gardening advice or aftercare, please do not hesitate to contact our team, who are always happy to help.
I kept asking for details of when my…
I kept asking for details of when my order would arrive for a customer and didn't get the info until the day before delivery
30 septembre 2026
Réponse de Ornamental Trees
Thank you for your review. We are sorry to hear that you did not receive sufficient information regarding your delivery.
Having checked your order, we can see that you requested the trees to be delivered after a specific date, and our investigation confirms that this was followed. Once your order was despatched, you should have received an email notification, and the courier should also have provided a delivery time slot. We apologise if these communications did not reach you as expected.
We hope your tree is settling well in its new home, and if you require any further help, gardening advice or aftercare support, please do not hesitate to contact our team, who will be happy to assist.
Excellent quality of service and tree purchased.
Excellent communication following purchase of tree which also arrived well packaged and in excellent condition. Many thanks.
1 octobre 2026
Réponse de Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it brings you many years of enjoyment.
If you require any further gardening advice or aftercare support, please do not hesitate to contact our team, who are always happy to help.
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