Oscar Wylee Eyewear Avis 

I recently bought the Oscar Wylee Parker glasses for my workday, and I’m really happy with them. They look clean and classy, and the style fits well with both casual clothes and more professional outfits. I spend long hours in front of a computer, and these frames sit softly on my face without any pressure on my nose or ears. They feel light and stay in place very well. They look great, feel great, and have made working every day a bit easier. I definitely recommend them.

Awful .. frames keep falling off of my nose.. lenses are blurry when I look to the left.. got 2 pair transition lenses are very blurry looking left .. never again

Expensive multifocal lenses in cheap frames that broke within a year - and were not worn daily or misused. I returned to the store (Vic Gardens in Abbotsford) the next time I was in the area and was advised that the frame could not be repaired and was no longer available; I would need to purchase another pair. I expect the business model is to make money on lenses and use cheap frames to keep cost down - lesson learned!

Wrongly prescribed. Glasses gave me headaches. Had to return 5 times to resolve issue.

I am furious!!! I spent $300.00for 2 pair thinking they will last me a long time.
They both came apart on the right side. the integrity of the screw that holds them came loose too easily and who the hell has tools to keep tightening glasses. Very Very Very upset That was a lot of money but I had my eyes done and thought spending that kind of money to protect them was worth it.
I'm pissed they're useless. Dont Buy

Great Eyewear Experience!

I recently visited Oscar Wylee, and I can say it was one of my best shopping experiences. The selection of frames is great —there are so many stylish and modern options to choose from, as well as classic, timeless designs. They took their time to explain the different lens options, making sure I was fully informed about my choices. The staff especially Diyvia (sorry if I've spelled the name incorrectly) was friendly and knowledgeable, helping me find the perfect solution for my glasses with multifocal lenses.

The store is bright, clean, and organized, creating a welcoming environment to browse and try on glasses.

Overall, I highly recommend Oscar Wylee to anyone looking for high-quality eyewear and exceptional customer service. I'll be returning for all my future eyewear needs!

Oscar and Wyler.
Be very weary of this company. You spend hundreds of dollars and their lenses start delaminating just outside the warranty period. And all they want to do is blame you for the problem. After being a loyal customer for over 7 years. This is the second time they have done this to me. Never again.
Be very weary they only care about profits not their customers.

I am thrilled with my first purchase from Oscar Wylee. I've been wearing multifocals for 3 years and this is the first time I've been able to wear them for computer work (I usually have a second pair just for work). I am very happy with the quality of lenses, the field of vision seems very wide. Huge selection of fashionable frames, reasonably priced, and ready to pick up one week after ordering. I will definitely be returning.

Terrible Experience – Unprofessional and Risky

I strongly advise anyone considering Oscar Wylee to think twice. My experience with them has been nothing short of disappointing, dangerous, and unprofessional.

The prescription I received from Oscar Wylee was completely incorrect. It caused me severe headaches, migraines, fatigue, and even placed me in danger while driving due to blurred vision and severe discomfort. This wasn't just an inconvenience—it was a serious health risk.

To make matters worse, I only received my prescription after multiple follow-ups, months after the test was conducted. When I raised concerns about the prescription and its consequences, my emails were ignored, and when I called, I was treated rudely. The lack of accountability, empathy, or basic customer care was shocking.

After getting a second opinion from another optometrist, it became clear that the prescription from Oscar Wylee did not reflect my actual vision needs. Despite this, Oscar Wylee has refused to take responsibility for the mistake, instead hiding behind disclaimers and deflecting blame onto me for having glasses made elsewhere.

Their offers to "fix" the issue are nothing more than an attempt to appear responsive without addressing the core problem. I’ve already tested the glasses against their incorrect prescription—they match perfectly, but the prescription itself is wrong.

This experience has been costly, stressful, and dangerous, and their approach to customer complaints has been dismissive and unprofessional. I am currently working with regulatory agencies to address this issue and to raise awareness about the risks associated with unprofessional optometry services.

My advice to anyone who has had an eye test at Oscar Wylee: Please get a second opinion from another optometrist. Protect your health, safety, and finances.

Oscar Wylee needs to take accountability for their mistakes and understand the serious consequences their errors can have on customers. Until they do, I cannot recommend their services to anyone.

So I have purchased many bifocal pairs of glasses from Oscar Wylee over time I have noticed five of my pairs have crazed to the point they are unusable I went back to the store to enquire and was told oh did you leave them in your car in the heat yes but in the purpose built compartment insulated oh no they said it’s too hot in a car well it is Queensland can they help oh no it’s my problem well you have lost me and my wife’s business last time I purchased 5 pairs see you but not through these crappy lenses oh my pairs from two of your competitors have no such problem

They cant even cut lenses straight
>wasted one month of going back there 3 times
>cant even get a discourt just to get new frames because I gave up on them making good lenses

The staffs in eastland change my son's Eyewear frame immediately. Unlike in forest hill where i was asked to come back after a few days.. it's still under warranty. Review is about the service we experienced not the company. Their pruduare not overpriced. Compared to spec savers where at the end, my wife just need a $150 eye wear as advertised and at the end they're asking $450.

Buyer beware, these people will do anything for a sale including selling prescriptions which aren’t safe.

I went there and wanted sunglasses for driving and they sold me ones which could focus on distance and I would also be able to see the speedo (not bi-focus lenses - progressive lenses or something like that). This is what was suggested to me by staff. That sounded good so I paid and collected them two weeks later. When I tried to drive with them the Speedo area was blurry and you can’t use your side mirrors unless you turn your whole head sidewards and not use peripheral vision. This is dangerous, these glasses should not be sold for driving. I was then on holiday and sick for a period of 3 weeks so I am only just over my 30 days for changes (I know, that’s my fault) and they won’t do anything about it. I must literally be about 2 or so days over the 30 days.

I am leaving this review to warn others as you should not purchase these type of lenses for driving even if they do suggest it, as they wrongly did with me. It is still their error, even forgiving the 30 days and they sold a dangerous product.

This is just a chain who don’t care and only focus on sales. Walk on past any of these stores and go to someone reputable - even Specsavers do better.

Buy with caution.

I took a punt and switched from Bailey Nelson (whose products and services I’ve never had a problem with) to Oscar Wylee and really regret it, wishing I’d read the reviews first! The frames look good, but the quality is terrible. I was always having to get mine tightened and they once had to replace them because the arm just fell off while I was wearing them. I was happy with the acknowledgment that the pair I had was faulty but then the same thing happened … three times in two weeks, the arm just fell off! I returned to the store, only to be accused of mishandling them and told it would cost $80 to repair. Funny that I’ve never had a problem with any of my previous frames. Just shabby quality and rude service … never again.

When into get a second pair of Multi focal glasses. I had just picked up two pairs in January. I tell her my name she couldn't find me in the system. Can I have your address and phone number, I can't find you. I said I just picked up two pairs in January. Can I have your email address? I said don't worry about it I'll go to Spec Savers. So disorganised no professionalism. Nice glasses but customer service is a massive zero. How can you not find me I was here 4 weeks ago seriously.

From entering the store to look for frames and book an appointment with the optician the customer service I received was fantastic. Staff couldn't be more helpful as well as being knowledgeable and friendly. Couldn't believe how well priced the frames and lens are. Glasses were ready within 10 days. I was extremely impressed with everything and love my new multifocal glasses.

For my experience visiting store in Sydney , I ‘am in hurry to get my glasses because my glasses broken . They looks like have , treat customers differently if customer looks like poor very bad thing they don’t care .After bought and order they look like “get out from here “if other customer they speech nicely and also they talking about promo . I ask can repair frame because I don’t have spare glasses , he not try to how can repair my glasses just put on table and say “I can’t repair and I must be be put tape or something else by self , I bought glasses not cheapest one . Looks like quick, get out of here .

Oscar Wylee review 26/1/24

I’ve been a big fan of Oscar Wylee since I bought my first 2 pairs of prescription glasses with them. I get lots of compliments and have previously referred people to them. In November 2020 I bought an everyday pair along with a pair of sunglasses from their Airport West store. The sunglasses have been perfect, but my regular glasses, so sadly, have been another issue.

Just a few months after the 12 month warranty expired the anti-glare coating started wearing off my regular glasses. Once it started, the deterioration was pretty rapid so that they quickly became hard to see through because the lower centre lens lost the coating and the rest of the glasses retained it (though also continued to gradually degrade). It gave me a headache sometimes to look through them depending on where my focus was. I went into their Bendigo store and they said the reason for the coating coming away was because I hadn’t used their glasses cleaner exclusively (I had also used Cleanwipe lens wipes).

So on 14/5/22 I bought a new pair of everyday glasses from their Bendigo store, thinking they must be right. And guess what, just a few months past the 12 months warranty expired it happened again, and this time I had religiously only used their lens cleaning product. And I am not careless with my glasses at all, because due to my prescription my everyday glasses are far more expensive than their basic lens.

On 5/12/23 I called the Bendigo store and explained what had happened (for the second time) and the guy I spoke to (the staff at Bendigo are without fail very nice people) well he spoke to management to see if they would fix them, but because the glasses were out of warranty they refused to replace or repair them.

During this time my sunglasses have remained faultless. But there is obviously a fault with the anti-glare coating in my regular glasses. Consumer law says that regardless of warranty Oscar Wylee (or any supplier) should replace any faulty products if it is a reasonable expectation that the product should still work properly. I spent around $1000 on 2 pairs of glasses that turned out to be faulty, and at roughly $500 each time it is more than reasonable to expect the anti-glare coating to last longer than 12 months.

So be warned. Not only can there be a problem with the anti-glare coating, but also Oscar Wylee do not abide by the law when it comes to addressing faulty products. This is what I am telling people from now on.

Good customer service. I was happy a Filipina named Erica assisted me on selecting whats best fit for my eyeglasses. I bought my eyeglasses at Westfield Manukau New Zealand branch. It only took 1 week and my eyeglasses were ready to collect.

My bifocal frame fell apart during a cricket match , which I was umpiring. The frame snapped for no reason! The local Oscar Wylee retail outlet would not replace the frame, only offer a discount on a new frame . Must have been a poor quality frame . I ended up having to superglue the frame successfully. Maybe retail stores should provide a complimentary tube of super glue with each frame? Trust damaged beyond repair :-(