Oscar Wylee Eyewear Avis 

I am writing to express my deep disappointment and concern regarding a recent customer experience at your Rouse Hill branch in Australia, which has been the most unpleasant encounter I have had with any business in the country. During a visit to the Rouse Hill store to collect my glasses, I encountered a series of issues that have left me frustrated and dissatisfied. The initial communication indicated that my glasses were ready for collection, but upon arrival, I was informed by your retail staff, Mandana, that my order had not been processed due to a payment error. Despite my request for expedited assistance, Mandana attributed the error solely to me and displayed a dismissive attitude.
After intervention from another staff member, it was agreed that my glasses would be shipped overseas at no extra cost. However, weeks later, I received notification of an additional $30 shipping fee, which had not been communicated to me initially. This discrepancy led me to engage with the store manager to seek clarification.
During our discussion, I was shocked to be accused of making a racist comment about Mandana's English proficiency. I categorically deny this allegation, as it is entirely false and baseless. The manager asserted that there was never an agreement to ship the glasses for free and supported Mandana's claim without proper investigation.
This situation has left me not only falsely accused but also deeply concerned about the integrity of your business and the professionalism of your staff. I implore Oscar Wylee to conduct a thorough and impartial investigation into this matter. False accusations can have serious consequences and should not be taken lightly. I believe in fair and honest business practices, and I trust that Oscar Wylee shares these values.

There was a problem with my prescription glasses and the lense didn't fit into the frame. All in all, it took about 5 weeks to get my glasses. During that time, no one contacted me at all. I had to ring them, and just got generic, scripted answers. The wait is one thing, but no communication is unacceptable! Another thing, my usual optometrist (OPSM) offers a great service when you buy frames. They look at them on you, and give you an honest and useful opinion. The people at Oscar Wylee just smile and give no help. I bought a pair of sunglass frames that don't suit my face shape. I asked the sales person what they thought, and she said they were beautiful. They weren't. Buyer's remorse. My fault? Perhaps, but a truthful opinion would have been nice. They are clearly just interested in making a sale. I'll never go back to them. Useless bunch.

Very poor service and low quality glasses with a rush optometry experience. Didn't feel thorough at all. Would not recommend. I will be going elsewhere next time for my visit. At least I can vouch for the quality. Just because something looks nice, doesn't mean it is good. Do not be deceived.

The whole experience was a pleasure. Very friendly optometrist & Amanda the store manager was so helpful & friendly. She couldn’t do enough to assist me with selecting my glasses. I would highly recommend them to anyone.

Poor quality. Bought a pair of sunglasses a couple months ago with the year warranty being a big selling point. Disappointed to find out they wouldn’t cover it then suggesting I go elsewhere to have them fixed. Never again.

had a great instore experience, everyone was really friendly and helpful