Oxford City Council Avis 

Trying to find out about road closure got told to go to another website as the women did know what was shut went there that was different to the email I was sent Trying to ring back 2 minute wait was 21 minutes and got cut off 2nd time told 8 minutes wait waited 32 minutes for an 8 minute wait and got cut off again the number I called was 0345 3101111
The email didn't match the map on one dot what I was told to check i have timed delivery's so i have not had any help from these people I still am not sure what is shut as there is only one road into the industrial estate
Absolutely diabolical service really dissapointed

It's a struggle to get them on the phone and when I finally did their communication skills were so poor it wasn't worth the effort. They didn't seem to understand even basic requests.

Street and amenity maintenance.where to begin?ok we all know about the potholes.as for the faded road markings the 6 feet high grass blanketing the county and the trails of litter and it all builds up to a pretty depressing picture.so many folks are asking themselves I just don't get it it used to be done in the 1960s nothings changed why can't they manage it now?what are they doing in the hq?don't they realise it's this stuff that drives voters into the arms of the alternatives making the current regime irrelevant.maybe that's what they want in a strange sort of way?it seems like a deliberate neglect to bring about public unhappiness.driving round the place looks like a tip.landscape maintenance to them are a few pretty flowers in a town centre concrete flower bed.job done.no not even started.more staff more equipment more effort more getting out there and getting on with it.its not rocket science.a lot of this is tied up with fix my street organisation where residents are encouraged to bring to attention such challenges and they do in droves.but what percentage get acted upon.?fewer and fewer.a few months ago there was a mysterious ,clean up,at fix my street where 1000s long standing customer ongoing reports mysteriously just disappeared from.the site over night.some registered customers thereafter found they couldn't access their accounts.i have given up.using it due to this.it had only been effective about a third of the time of late anyway.attempts to contact re this were ignored.

I feel harassed by Oxford City Council’s Housing Department, particularly the Homes for Ukraine team. I experienced very limited practical support despite the Council’s stated commitment to supporting Ukrainians. I do not understand the purpose of the Homes for Ukraine support team. My experience was a lack of meaningful support, poor communication, and serious concerns about the handling of personal data.

The Business Rates Department is practically impossible to contact. No one answers the phone, or replies to messages left on the answering service. Further emails go unanswered for months.
I wonder what we pay the staff for????

What a ridiculous council. They put up congestion charge signs in a way that was easy to miss and not clearly visible to drivers. As a result, I've ended up receiving two penalty charges. It feels more like a trap than a genuine effort to inform motorists. Shame on the council for such poor signage and unfair enforcement. Hopefully I will never set foot on that city anymore, what a waste of time

Thank you to Jerry with a JJJJ and his manager for the biggest help on fixing my residential permit problems! Great customer service and a very short waiting time.

Visited Oxford about 2 months ago and so disappointed from last time I visited about 30 years ago. Basically took ages to pay for the congestion charge ( why the need for one : it's not London) with help from my son which is very computer literate . Then the exorbitant car park charges : went on a Sunday! Noticed practically everybody was under 30 : speaking to a few of my age( 73 ) many elderly people are put off because of the hassle! So basically the age demographic has been changed because of this stupid council! Contacted them immediately afterwards regarding these points : they confirmed they had received my post to them but when I chased them said they hadn't received it and asked me to repeat it! Shambolic! After 2 months still no response which rather shows they are not fit for purpose on a contact level as well ! Doubt I will be going back and suspect I am not the only one to feel this. Shame as it used to be a lovely place to visit!

Worst people they always make it harder useless people

Congestion Charge during Christmas Period.
On 27th December we travelled from Swindon to Oxford to see Musical at New Theatre Oxford.
We had just became Foster carers for RSPCA and befor show picked up donation for RSPCA then parked car as normal at Redhill Parking. Had some lunch and saw Miss Saigon in Theatre which we attend regularly. The following week we recd a penalty notice from Oxford Council for Congestion charge that we knew nothing about? I phoned and wrote disputing a charge we know nothing about, I am 79 & my wife was 75 on Saturday & live in Swindon. I was told fill in for to dispute charge which we did and followed up with other calls & e mails to P.Nunes..
Then on Saturday during my wifes Birthday Celebrations we recd 1st communication from Mr P. Nunes over 65 days after incident. At 79 we were unaware of any Congestion charge in Oxford as we live in Swindon. Last year we went to a show in London and they suspend Congestion charge between Christmas & New Year very fair during Christmas. Please be fair Oxford Council .

An abysmal council with one rule for them and another rule for their constituents. They have a talent for hypocrisy and wasting money. They ask for opinions and then ignore them. They are hell bent on making Oxford a ghost town by banning cars and hiking up bus fares whilst reducing bus routes. I don’t know who elects them but they should be as ashamed of their track record as the council.

What is the point of consultations if they constantly ignore what the people want. It is about time the control was given back to the people

Evil self serving jobsworths. We pay taxes to employ idiot with no brains.

A big thank you to Brian, an OCC refuse collector (OBS) who went straight to the meadow at the foot of Burdell Avenue, after I asked if he could, to collect several bags and a cupboard door that some irresponsible person had dumped there in the middle of the night and which had been torn apart by foxes, and debris blown by the wind all over the place. It was horrible, searching for evidence of an address, I received a couple of flea bites, so I am hugely grateful for his speedy response. Thankyou so much, Brian.

I recently contacted the council about my boiler, and the response I received was very unprofessional. The council worker I spoke to repeatedly raised her voice, interrupted me, and disclosed that she is a council tenant herself—something entirely irrelevant and inappropriate. She used her personal situation to dismiss my concerns about discrimination, telling me there is no discrimination within their establishment and that she feels lucky as a council tenant.

When I raised a complaint about this behavior, Mark, my housing officer, responded in a dismissive and biased manner, defending his colleague instead of addressing the unprofessional conduct. His handling of the complaint felt slimy and evasive, relying on technicalities rather than the clear reality of what happened.

I am disappointed by this experience and hope the council takes these matters seriously in the future.

Just sent me a fine for a bus lane but evidence for a bus gate which is different. Don’t have the time to argue which they rely on. Emailed about the ZEZ charge and congestion, got a load of delayed waffle. Don’t recommend and put me off returning.

The most incompetent and uncaring organisation I have ever had dealings with. A complete shambles, no urgency, an absolute disgrace.

I wrote to the Council ZEZ parking team twice explaining that we had been inadvertently drawn into the controlled zone as a result of undeclared road closures associated with university matriculation ceremonies and other foreign vehicles blocking our route out. No response received, no empathy, no interest other than wanting to collect the revenue irrespective. An utterly woeful service.

The most citizen hating institution there is.

Creates consultations only to ignore the results and do whatever they whant with 0 interest or respect for the citizens they are supposed to serve,

Had google reviews so negative they remove their listing from google.

Completed the sale of my property in Oxford on 9/6/25. Have tried to inform the council every day on line and today is 19/6/25. Unable to do so due to system failure. No other means to notify them. Managed to speak to a council employee on the telephone yesterday but she was unable to help.