We booked a test drive at BMW Oxford North for 11:00 am, arrived on time, and waited for over an hour. Despite having a confirmed appointment, we were eventually told that another customer was usi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Rozeena in service was incredible to deal with. A truly easy experience is hard to find in dealership service departments, but she always delivers. Professional and fast service, feels like she g... Voir plus
L'entreprise a répondu
I called on Rozeena Ali for assistance to my BMW. Her attention to all matters, was outstanding. A true credit to your company.
Just leased a new vehicle from BMW North Oxford. Charlotte was attentive from start to finish, giving us the time we needed to make decisions without feeling pressured. Nothing was too much trou... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to North Oxford BMW, your authorised local BMW retailer, with excellent offers on new and approved used BMWs. Visit us today.
Coordonnées de contact
Wolvercote Roundabout, OX2 8HH, Oxford, Royaume-Uni
- www.oxfordbmw.co.uk
4,4
Excellent
366 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great garage
Great garage. Always receive excellent customer service, particularly from Rozeena :)
11 mai 2023
Avis spontané
Réponse de North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your comments with Rozeena. We hope to see you again soon!
Happy customer for sure
Happy customer for sure. Great service from Rozeena Ali who helped me get my EGR Cooler fixed as a goodwill from BMW . So thanks BMW for appreciating us who have spent lots of money over years on buying or servicing our car with you.
1 septembre 2023
Avis spontané
Réponse de North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your comments with Rozeena. Thank you for your business!
Great service and team
Really impressed with the service, efficiency and communication at BMW North Oxford. I bring my car from another town because I know it’ll be in safe hands. Special mention to Rozeena Ali who always makes coming into the garage, a great experience.
31 août 2023
Avis spontané
Réponse de North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your comments with Rozeena. We hope to see you again soon!
Fantastic Service
BMW North Oxford garage very professional in handling all enquiries. Always impressed especially with Rozeena Ali. Provides a friendly first class service every time. Keep up the good work.
8 septembre 2023
Avis spontané
Réponse de North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Rozeena provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!
Another seamless service experience
Yet another fantastically seamless service experience with BMW North Oxford. Fast track booking ran perfectly on time and I was brilliantly looked after by the wonderful Rozeena Ali, who is always so accommodating and friendly.
31 août 2023
Avis spontané
Réponse de North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Rozeena provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!
Committed to good customer service
The helpfulness of Rozeena Ali and her colleagues in a busy service department is exemplary, making us feel valued and building our loyalty to the BMW brand.
12 septembre 2023
Avis spontané
Réponse de North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're glad to hear that Rozeena delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!
Brilliant
As always, fantastic customer service by BMW North Oxford. Big shout out to their star advisor, Rozeenna Ali, who is brilliant at her job and always has a smile. BMW Tec David Hook is another amazing member of staff who looks after my car like it's his own. Two gems.
12 septembre 2023
Avis spontané
Réponse de North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're glad to hear that Rozeena and David delivered a positive experience for you. We look forward to sharing your feedback with them!
Praiseworthy
Over the last three years since I have been using North Oxford Garage I have nothing but praise for their excellent and friendly service, especially so for Rozeena Ali who has always been very attentive and thorough, and I would only deal with her if possible in the future. Their waiting area and general showroom is of the highest standard and a pleasure to be in whilst waiting for my vehicle to be ready, and of course is always washed and polished before receiving.
7 septembre 2023
Avis spontané
Réponse de North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're glad to hear that Rozeena delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!
Rozeena Ali provided excellent service
Rozeena Ali provided excellent service. She was super freindly and very professional. Seemless experience, will definitely use North BMW again.
11 septembre 2023
Avis spontané
Réponse de North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're glad to hear that Rozeena delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!
Always a pleasant visit when car is in…
Always a pleasant visit when car is in for service, chatting to the lovely ladies.
1 septembre 2023
Avis spontané
Réponse de North Oxford BMW
Hi Jean, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!
Very speedy replacement part fitted and…
Very speedy replacement part fitted and even had time for a car clean! Rozeena Ali was very communicative and professional. Thank you!
1 septembre 2023
Avis spontané
Réponse de North Oxford BMW
Hi Helen, thank you for taking the time to share your feedback. We're glad to hear Rozeena delivered a positive experience for you, if there is anything that would turn this review from four stars to five please share with marketing@williammorgangroup.co.uk. Many Thanks, North Oxford BMW.
Great experience as always with BMW…
Great experience as always with BMW North Oxford Garage.
Just needed to service engine oil today,
great facility to be able to work on site while you are waiting for the service completed also very welcoming team. Especially Rozeena Ali, so friendly and professional.
Thanks a lot
H. Andre
31 août 2023
Avis spontané
Réponse de North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Rozeena provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!
Fantastic service
Fantastic service! Car failed MOT due to a suspension fault but fixed and back on the road within 24hours! Kept informed throughout and car was spotlessly clean too. Very happy.
18 août 2023
Avis spontané
Réponse de North Oxford BMW
Hi James, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided a quick turn around and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!
Appalling automated check-in for…
Appalling automated check-in for servicing. Having done everything right by checking the car in both the night before and upon arrival at the due time, I waited for 25 minutes but no service adviser made contact. The system says it’s all registered correctly so I go for a long walk. After 1.25 hours I noticed that it hadn’t moved from its original position. After complaining it finally got started and it was only in for a warranty check!
29 août 2023
Avis spontané
Réponse de North Oxford BMW
Hi Pauline, thankyou for taking the time to share your feedback. I believe our Service manager is in contact with you regarding your recent experience. Many Thanks, North Oxford BMW.
Arranged to sell my BMW 520d via Sid…
Arranged to sell my BMW 520d via Sid Singh the group buyer. I had great service throughout. The car was picked up as arranged by Roger and Howard who were very friendly, helpful and courteous. I highly recommend this local dealer.
14 août 2023
Avis spontané
Réponse de North Oxford BMW
Hi Kevin, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and thank you for your business!
I’ve spent a most wonderful 31/2 hours…
I’ve spent a most wonderful 31/2 hours in BMW Service Dept: ( for annual service) Jodie has been my friend & guide / explaining all the details / bringing me coffee & lovely shortcake biscuits( my favourites!) I’ve been so impressed with the friendly welcome from you ALL! It’s been like a 5 star hotel!! And Philip will be explaining dashboard details to me shortly - a very helpful Service Manager! Jodie said I can pop in anytime to visit for a coffee & chat! An unforgettable few hours !
7 août 2023
Avis spontané
Réponse de North Oxford BMW
Hi Janet, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Jodie and the team provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!
Absolutely applauding Service from the…
Absolutely applauding Service from the sales team, so rude lost sale £ 100k, unbelievable.
Its seems BMW Oxford only reply to positive reviews, looking at Trust Pilot.
6 août 2023
Avis spontané
Réponse de North Oxford BMW
Hi, thank you for taking the time to share your feedback. We never like to leave a customer unhappy and will always investigate our negative reviews. Our Sales Manager is aware of your feedback and is keen to speak to you, could I please ask for you to confirm your best contact number by emailing marketing@williammorgangroup.co.uk. Many Thanks, North Oxford BMW
Great service.
Minor issue of warranty, the staff at North Oxford went out of their way to assure me it would dealt with at a time to suit me, car booked in for a day and a courtesy car made available, all discussed over a cup of tea😀
I’m on my second car from N.O. and my first bike, just made enquiries to get my next bike from them. Always great service from North Oxford 👍
6 juillet 2023
Avis spontané
Réponse de North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback. We look forward to welcoming you back in the future!
Great service from Jamie and the team…
Great service from Jamie and the team at North Oxford fixing my broken suspension. Kept informed throughout and issue fixed promptly.
28 juin 2023
Avis spontané
Réponse de North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback. We look forward to welcoming you back in the future!
Stuart Taun.
Stuart Taun.
Rozeena Ali was very helpful when I had a problem with my used BMW. She sorted out the problem very efficiently.
14 juin 2023
Avis spontané
Réponse de North Oxford BMW
Hi Stuart, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Rozeena provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.