Oxford Tube Avis 

Despite being purchased electronically, and then supplied electronically as a PDF in an electronic email, you're expected to have a printer with you so the tickets can be printed to physically give to the driver - and he won't accept the exact same electronic document they supply from your phone screen! Totally ridiculous! It's 2022! There is no actual reason for this other than to deliberately catch people out and force them to buy tickets a second time.

Sorry, but I don't usually carry a printer around with me when travelling, so I had to pay another £70 for our family's tickets on the bus. Every other travel company I've used seems to do just fine with electronic tickets.

On the plus side, the driver was polite and helpful (even though he couldn't/wouldn't accept the tickets I'd paid for), and the bus was nice and modern.

Just don't buy tickets from their website.

We are backing in Oxford,after a beautiful day in the city.At first when we took the bus in London the travel was ok!!But then for the return absolutely terribold,I'm freezing, and also I have a terribold headache.TERRIBOLDDDDDDD EXPERIENCE!!

Was waiting in the bus stop and because another bus had just arrived the bus driver decided not to stop. Therefore I missed the bus to Victoria. Thank you bus driver that made my life more difficult

Uncomfortable seating, stuffy, with no chilled air ventilation leaving you to fry if stuck in traffic, noisy and overcrowded.

I bought an online ticket and honestly, did not believe that you really had to print them. There is no good reason why technically or for any other reason except to scam people out of money. I've been told if I ring customer services I could get a refund but honestly not sure it's worthy time. Don't buy in advance!

If I could give this 0 stars it would be. Absolute terrible coach service. Bought tickets online which they didn’t accept and had to pay almost £50 overall to buy them again. Would’ve taken the train. ABSOLUTE SCAM.

I am sure the bus service will be all right - I have just gotten on, and the driver was friendly. However, selling online PDF tickets which has to be printed, and forcing you to pay for another ticket if you don't is really bad form for a transportation company in 2022 - especially for one, whose app I at least could not get to download because I was told it wasn't available in the country (The U.K., surely the only place where it is relevant?). I did not realise this until I was about to board the bus, and I am now 10 pounds poorer for it. The fact that it's in the email doesn't really matter - no one reads those, at least no one I know, before going because it's a general assumption from other bus companies that of course whatever is send is either a ticket or a way of getting one. I do not have a printer available at a daily basis, so now I was punished for ordering online rather than simply buying a ticket in the bus. You should at least have a bold warning on your website that these tickets need to be printed or are otherwise useless - I read quite closely before I buy stuff, and I was not aware.

This is really unsatisfactory, and I hope you work as quickly as possible to rectify it. It shouldn't be the case that you cannot send tickets over email, when other bus companies in Oxford can. Especially at a time like this, it should be possible for me to buy a ticket without having to go to a communal printing space or using a physical means of payment.

Just spent £15 on a ticket that I can't use because I don't have a printer. No way of transferring tickets onto the online app. Travelling tomorrow morning and customer service now closed. What a ridiculous setup.

The app and the live timetable with map showing bus location has completely revolutionised the daily return journey that I have been making from London to Oxford for the past 10 years plus. Now so easy as can wait in a cafe instead of at a rainy bus stop for arrival

Horrible driver, very rude and impolite towards me as a black woman kept making rude noises all throughout the journey. Very unpleasant driver. Don’t think I’ll use this service again.

dont tell you "e-ticket" has to be printed and is non-refundable until after you buy it. So if like most people you expect e-tickets to be e-tickets, and are buying on your phone on the way to the coach station, you will have to pay twice. A simple banner on the website would prevent this, but of course they would rather rip off customers

Terrible driver today at 5 pm from sheferds bush . Just close doors on my eyes and go ... but he see me . And this bus every time come not in time, or too much late or too much later (

Same old song and dance when boarding any coach on the weekends no please or thank you from any of the overseas drivers to much to ask maybe you tell me all is it just a case of having to work
at the weekends and your just tired of the job and the work if that's the case it maybe be a good idea for you to forward your name and updated contact details to number 10 downing street London l have understanding at the moment Mr Boris Johnson is still missing one of his cabinet leaders in the office at the moment but come to think of it must be a better life in the uk than the one you left behind you back in the old country please pull your self together guys and have a nice day🙈🙊🙊🇬🇧

Today monday 14th june my husband & i went on the oxford tube to london my husband realised he had lost his wallet we made our wsy to victoria bus station to see if it was found on the bus to cut a long story short we came across the most helpfull drivers they made calls to the oxford depot to see if it was there alas no but these drivers that work for you gave above ,& beyond exellent service we dont know their names but they are a credit to oxford tube .BIG THANK YOU
.

Charged me twice. Said they’ll refund my money and then never did.

Company stuck in the last century and scamming clients. We purchased tickets online, had them with me on pdf like I always do with every other company. We were then told at the bus stop that we have to have them PRINTED - in the 21st century and in covid times. Another option would be to have them in the app (which I am not going to install for one trip!) But we could not transfer the tickets so had to buy new ones from the driver. Absolutely ridiculous, do not use them!

Greedy, annoying and disorganised company. They force people in 2021 (covid-19 times) to print paper tickets. Yes! Paper tickets in 2021 passed from hand to hand. Apparently for them mobile pdf copy is not sufficient enough. They lagg light years behind other companies. Busses are always overcrowded, staff not nice and this ridiculous paper tickets. Never heard about similar idiocy with any other company.

Pointlessly waited at bus stop for over an hour. However, Oxford tube failed to inform customers that it wasn’t operating in all bus stop locations due to protest. Very poor customer care. Do the very least and have real time updates to avoid wasting others time

This is not covid safe. Lots of people weren’t wearing masks inside, I had to ask a couple to wear their masks as I don’t think the driver can see everyone. There’s no way to open windows and circulate the air. So you are sitting for two hours breathing the same air as everyone else, with some people without masks. There’s no information or announcement on how the air is treated inside the bus. I’ve bought a return trip but have returned by train as I felt extremely unsafe. The train feels a lot safer as is less crowded, and has more frequent stops that open doors and help circulate the air. Avoid if you worry about covid.

Perfect service,, very kind Drivers!!