I ordered my daughter’s Halloween costumes over a week ago and they still have not been dispatched. I have emailed them and just a basic reply back to say delayed, also messaged on social media ag... Voir plus
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I ordered some gifts of here on 5th October and despite saying my items would be dispatched within 5 working days, my tracking is still saying that is waiting for details. After checking trust pilot... Voir plus
Over a week and still no dispatch, can appreciate it may be a busy time near Halloween but two emails sent have not been answered. Would just like to know when it will be sent as there has been no com... Voir plus
L'entreprise a répondu
Awful, had no updates on my order will be delivered. I ordered Halloween costume for my child as she had a Halloween disco next Thursday and I placed the order last Thursday. I've sent 4 emails and ha... Voir plus
À propos de l'entreprise
- Magasin de fête
- aussi dans
- Grossiste en vaisselle jetable
- Magasin d'articles de fête
- Magasin de déguisements
Écrit par l'entreprise
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Coordonnées de contact
Unit 4, Tallow Way, M44 6RJ, Manchester, Royaume-Uni
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
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A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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It all worked out alright!
I was worried to place an order given all the negative reviews, but my £20 order did show up on the exact day I expected it (I paid for the 3-5 business day express delivery and it came on the 5th business day), there was a confirmation email and tracking number shared upon placement of the order (even though I didn't download the Shopify app so couldn't actually track it), then I got emails and a text throughout the day when my shipment was out for delivery. It delivered a few hours later than the text's time window, and the box it came in was a bit crunched up, but everything inside was fine. All cheap but cheerful gear I ordered for a party I'm throwing but pleasantly surprised with the results of my purchase! Four stars because there was no communication in between and I couldn't follow the tracking number without downloading Shopify so I was a little stressed worrying the stuff would show up in time. But four out of five because everything worked out alright.

Réponse de Party Delights
Order did not arrive within the promised timeframe
I placed an order 10 days ago for items required for my sons' birthday party in a few days time, I have received zero updates on my order, I have emailed, completed a form and tried to call Party Delights but have received no response.

Réponse de Party Delights
I placed an order on the 10/08/2026
I placed an order on the 10/08/2026.
I have contact via the website and via email. But as of yet no reply. I understand thing can go wrong but come on party delights pull your socks up. Respond to your customers. Your reviews are shocking. Please update me on my order.

Réponse de Party Delights
Avoid!
Oh, how I wish I’d read these reviews before ordering.
I placed my order on 4 August, including gifts for a party that has now sadly come and gone. I emailed the company a week after ordering and have followed up several times since, but I’ve heard absolutely nothing. I’ve checked my spam and junk folders too, so unfortunately, there’s been no response there either.
At this point, I’m beginning to wonder whether I’ll ever receive my order - or my money back. It’s extremely disappointing and frustrating, especially as I was genuinely looking forward to receiving my items.
The lack of communication and customer service has been appalling. I certainly won’t be ordering from this company again.
Avoid!

Réponse de Party Delights
Stay clear of this company!!
Order took too long to arrive meaning I'd missed the event the order was required for even though the website states up to 7 days for standard delivery.
I returned the product as it arrived too late but despite tracking it and knowing the parcel was delivered back to Party Delights no refund was initiated. I've emailed them 3 times since in the last few weeks and had zero response back.
I would stay well clear of this company!! I live in hope that they may get in touch regarding the refund but am not holding my breath which makes them scammers in my eyes!
**** in response to the response below… I checked both my inbox and junk emails daily and can assure you no response was received.
Anyway I’ve seen proof of postage /
Confirmation that the return was received by yourselves on the 27th of July now (even though you supplied the qr code so should have had tracking information yourself???) so hopefully you can resolve this quickly.

Réponse de Party Delights
I do not recommend Party Delights
I would not recommend Party Delights.
Extremely disappointed with them. My goods were never delivered and no refund has been received, causing a lot of inconvenience. The party the goods were purchased for has already taken place.
Very poor service and communication; please either delivery the goods in full or refund my money.

Réponse de Party Delights
Awful company
Ordered on the 8th august for my daughters birthday on the 16th. Wish id of checked here first. Never arrived, they didnt even bother shipping the items. I even emailed days ago with no response. I have emailed again to ask to cancel but had no response. I do not recommend using this company. They are a nightmare to get in contact with and it looks like they do this often. Considering this is a party supply shop, they really should just close the company down as party's have deadlines and you do not respect them!!
Party delights - issue my refund and cancel order immediately.

Réponse de Party Delights
Bad service and communication
Was meant to receive some items yesterday, needed on time before we're due to go on holiday. Nothing received, no replies to emails and no one picking up the phone.

Réponse de Party Delights
Not received item
*in reply to your response - no emails have been received, in my junk folder or inbox. No messages have been replied to on Instagram. What are you talking about?! And no issue has been resolved as I’m still without the item or a code to collect it?
Ordered 3 items on July 30th.
First item delivered via Evri to an Inpost locker on Monday 3rd August - no QR code provided to collect the item so presumed the remainder of the order would go into the same locker.
Wednesday 5th the second item is delivered (third now out of stock which it happens) QR code provided, so am able to collect this. Its not in the same locker as the one that's been sat there for 48 hours. Email CS, urgent help needed as for a gift and also Inpost tends to return items if not collected after 72 hours.
Its now 13th August. Their "we aim to reply to you in 3 working days" has clearly failed. No response to any emails or Insta messages, and I'm yet to receive the code to collect my item!

Réponse de Party Delights
Uncontactable
3 items ordered, nearly a month ago. Failed to meet delivery date, chased them via email 3x and still no response.
Awful company, have started the refund process through the bank.

Réponse de Party Delights
Atrocious
Atrocious, placed my order for half of it to be out of stock. Then I received my parcel and the majority of the items they told me I would receive were missing and the rest were just bunged in a tatty bag. Emailed them several times and they are ignoring correspondence. And to top it off all of the ‘out of stock’ items are still showing as in stock on the website. Please avoid and order with someone else. Wishing I had checked the reviews before ordering.

Réponse de Party Delights
Items ordered 30th July
Items ordered 30th July, paid for 3- 5 working day delivery, still not arrived. Have emailed the company with no response.... having now read the reviews I have a feeling we may not receive the items.

Réponse de Party Delights
Terrible service and still have no…
Terrible service and still have no products or a reply
Ordered a week ago, no movement on my order, used chat bot, emailed twice on help email and no reply.
Party is in a week and I’ve not got my items
Terrible company, terrible service - where is my order 14428?
Just tell me if you can’t fulfil it, now I’ve none of the items I need, no time to order from anywhere else and have lost money and time
Wish I had seen these reviews before I put my trust in them
Would like a reply please
Added after their reply - It gets worse they claimed to have refunded me in their reply on here, then I get an email saying they have warehouse delays. I have asked for a refund 4 times now - 6th August, 9th August. 11th August, 12th August and today (13th August) I get an email saying they haven’t been able to refund me because the order was sent today. The below reply was a clear lie, this company deserves to be shut down. It’s appalling. Just refund me now. You had every opportunity to give me my money back and I made it clear the delivery would not arrive in time and I’ve had to purchase elsewhere. You ignored those multiple requests and lied on this public platform that you had refunded me, when you had not.

Réponse de Party Delights
DO NOT BUY FROM THIS WEBSITE!!
DO NOT BUY FROM THIS WEBSITE!!
Absolutely awful experience. I wish I’d read the reviews first.
I ordered 11 items with express delivery to an InPost locker near my home. I received an email to say my order had been delivered. No confirmation from InPost that it had been received.
I liaised with Amazon Shipping and InPost and they both confirmed not parcel had been received.
I’ve sent multiple emails and Instagram messages to Party Delights, no response for days on end. I received one reply on Instagram to say my parcel was still on its way. Over a week later a parcel arrives with just 3 items in the parcel.
I keep messaging and emailing them and I’m getting zero response. Not only have I paid for items that they haven’t sent, but I paid for express delivery that was never fulfilled either.
They have taken my money and not supplied the service or products paid for. Actual robbery.

Réponse de Party Delights
Avoid like the plague
I have sent NUMEROUS emails and messages regarding my faulty order. It has been over 6 weeks since I sent my faulty item back to Party Delights only to never hear back from them!
Awful customer service, how they’re allowed to trade is beyond me. I will be reporting you to Trading Standards.
Give me back my refund you thieving company!!!

Réponse de Party Delights
Missing order
Placed order over 3 weeks ago, paid for 3-4 days delivery and still waiting for it! On the website it says "order confirmed, preparing theese items for shipping" all this time. Emailed their office twice - 4 days later still no response. Event the costume was needed for is this week, will have to buy somewhere else now! I don't understand how in modern days companies still get away with service like that, but i will surely never order from them again.

Réponse de Party Delights
Avoid this company
I had some items missing from my order, so emailed to ask for replacement or refund on these items. For both the online form and emailing directly, I did not receive any reply. This is unacceptable. Avoid this company.

Réponse de Party Delights
Non existent customer service
I received my order however it was missing 4 tablecloths (I didn’t receive any) and 3 packs of DIY crowns (also didn’t receive any). I got a random balloon that I didn’t order.
I then submitted a query via the website and got no response. Sent an email the following Friday, waited 48 working hours as per all their comments for a reply and still nothing!!!
Walked off with my money. I just wish I’d read these reviews before ordering.
Either refund me or send me the missing items!!
Update: 04/08/26. I DID NOT receive a reply and am still waiting!! As in my review above, I DID WAIT 48 WORKING HOURS!!!! Complete joke!!
Update September: never heard a peep from PD. Had to dispute the transaction with the bank and got a full refund.

Réponse de Party Delights
Chaotic, incompetent or dishonest?
Party Delights accepted my order. I chased and was told they were having problems having moved warehouse and would refund me. Then they notified me my order had been dispatched and they would send a return label. Eventually I opened a disputed payment via my bank - at that point they said they could no longer refund me but would wait on the banks process. I’m not clear if they are chaotic, incompetent, dishonest or all three but I’d strongly recommend not doing business with them. 8 weeks after placing an order I have neither the goods nor the promised refund.

Réponse de Party Delights
Echoing comments previously made
EDIT - So even though I was promised a response to my email which I do not have (I’m assuming this reply to my review was classed as the reply ) I have received a refund for the missing item . However your reply to the world also offered me the shipping cost back which I have not been refunded . Just to keep my review real - it was a nice gesture to have been offered a refund the shipping cost but do not portray to the world that this is what you will do if you have no intention of doing so .
DO NOT ORDER ! Echoing comments previously made. Order arrived after the party so no longer required and in separate packages . Utterly useless! Final package was missing one item which I am still waiting for a response about . Refund has been requested for the missing item and will not be ordering from here again . Lost repeat custom from me after this I’m
Afraid . Also doesn’t allow different delivery options such as next day on some items … pointless . I could have travelled the whole perimeter of the country and back quicker than these items took to arrive . Take notice of these reviews. These companies always have an “excuse” lined up ready to spiel but I’m sorry I don’t believe a word . I would like a refund please or I will report to trading standards.

Réponse de Party Delights
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