I ordered my daughter’s Halloween costumes over a week ago and they still have not been dispatched. I have emailed them and just a basic reply back to say delayed, also messaged on social media ag... Voir plus
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Lisez les avis des autres
Great Website Terrible Company Terrible company, non existant customer service. Please do not use this company or place any orders you will be let down. Their product will be bought for a special o... Voir plus
I ordered some gifts of here on 5th October and despite saying my items would be dispatched within 5 working days, my tracking is still saying that is waiting for details. After checking trust pilot... Voir plus
Over a week and still no dispatch, can appreciate it may be a busy time near Halloween but two emails sent have not been answered. Would just like to know when it will be sent as there has been no com... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de fête
- aussi dans
- Grossiste en vaisselle jetable
- Magasin d'articles de fête
- Magasin de déguisements
Écrit par l'entreprise
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Coordonnées de contact
Unit 4, Tallow Way, M44 6RJ, Manchester, Royaume-Uni
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,3
Mauvais
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Chaotic, incompetent or dishonest?
Party Delights accepted my order. I chased and was told they were having problems having moved warehouse and would refund me. Then they notified me my order had been dispatched and they would send a return label. Eventually I opened a disputed payment via my bank - at that point they said they could no longer refund me but would wait on the banks process. I’m not clear if they are chaotic, incompetent, dishonest or all three but I’d strongly recommend not doing business with them. 8 weeks after placing an order I have neither the goods nor the promised refund.
23 mai 2026
Avis spontané
Réponse de Party Delights
Hi.
Thank you for your review.
I'm really sorry to hear of the experience you've had with us and the issues surrounding your order.
This is certainly not the level of service we aim to provide. We've been unable to locate any correspondence relating to your order, so we've reached out to you via Trustpilot to request some additional information. As soon as we receive your details, we'll investigate this as a priority,
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention. We look forward to getting this sorted for you as soon as we hear from you.
Kind regards,
Party Delights
Echoing comments previously made
EDIT - So even though I was promised a response to my email which I do not have (I’m assuming this reply to my review was classed as the reply ) I have received a refund for the missing item . However your reply to the world also offered me the shipping cost back which I have not been refunded . Just to keep my review real - it was a nice gesture to have been offered a refund the shipping cost but do not portray to the world that this is what you will do if you have no intention of doing so .
DO NOT ORDER ! Echoing comments previously made. Order arrived after the party so no longer required and in separate packages . Utterly useless! Final package was missing one item which I am still waiting for a response about . Refund has been requested for the missing item and will not be ordering from here again . Lost repeat custom from me after this I’m
Afraid . Also doesn’t allow different delivery options such as next day on some items … pointless . I could have travelled the whole perimeter of the country and back quicker than these items took to arrive . Take notice of these reviews. These companies always have an “excuse” lined up ready to spiel but I’m sorry I don’t believe a word . I would like a refund please or I will report to trading standards.
13 juillet 2026
Avis spontané
Réponse de Party Delights
Hi Lindsey.
Thank you for your recent review.
We are so sorry to read about your experience and sincerely apologise for the disappointment and frustration this has caused.
We do ship from multiple warehouses which is why orders can come in separate packages, this way it can get to the customer quicker than waiting for all to ship at the same time. Unfortunately, we have had some recent delays due to a warehouse move and I am truly sorry for the delay in shipping your order.
I can see you've emailed on Sunday evening about your missing item, again we're sorry that it was missed. I'll reply to your email this morning and get this refunded for you including the shipping cost due to the delay.
We take full responsibility for the experience you've had and are genuinely sorry that we have lost your trust and future custom.
Kind regards,
Party Delights
Very disappointing experience.
Very disappointing experience.
I placed an order for a child’s costume, which was needed for a school event. Three days later, the company cancelled my order due to a stock error. Unfortunately, I never received the cancellation email they claim was sent, so I only discovered the cancellation much later, leaving me with no time to find a replacement.
I understand that stock mistakes can happen, but cancelling several days after accepting an order and failing to ensure the customer is aware of the cancellation is poor service. It caused unnecessary stress and left my child without the costume they needed.
I won’t be ordering from this company again.
2 juillet 2026
Avis spontané
Réponse de Party Delights
Hi Harriet.
Thank you for taking the time to leave your feedback. We are truly sorry for the disappointment and stress this situation caused.
We completely understand how frustrating it must have been to discover your order had been cancelled so close to your child's school event, especially when you were relying on it arriving in time. While stock discrepancies can occasionally happen, we fully accept that the delay in cancelling your order and the fact you were unaware of the cancellation fell well below the standard of service you should have received.
We sincerely apologise that this left you without enough time to source an alternative costume, and we're very sorry that your child missed out as a result. We appreciate that this was an important occasion, and we regret letting you down.
Your feedback has been taken seriously and will be shared with the relevant teams as we continue to improve our stock management and communication processes to help prevent this from happening again.
Once again, please accept our sincere apologies. We completely understand your decision and are sorry that we have lost your trust.
Kind regards,
Party Delights
Ordered 38 items, received 3!
Placed an order for 38 items and only received three of them! Now chasing for a refund because ordering on 22nd May for a celebration on 4th July was clearly not giving them enough time 🙄
UPDATE: Despite what it says in Party Delights' reply, they did not inform me of any stock issues. 30 packs of cards and various decorations were still outstanding, with no information offered, until I requested a refund!
4 juillet 2026
Avis spontané
Réponse de Party Delights
Hi Sarah-Jane.
Thank you for taking the time to leave your feedback. We're sorry that your order was affected and understand how disappointing this must have been, especially with your celebration date approaching.
Unfortunately, the item you ordered was affected by a stock issue, and we contacted you to advise that the remaining 32 items from your order were unavailable. We can confirm that this was the same item, rather than different items from your order, and a refund has now been processed for the unavailable items.
We’re sorry for the inconvenience this caused and appreciate that this was not the experience you were expecting when placing your order. Thank you for your understanding.
All the best,
Party Delights
DO NOT ORDER
DO NOT ORDER! Deserves 0 stars because I ordered it express delivery and the delivery status is still on order confirmed. I couldn’t get through to party delights and deserve a refund as I haven’t received the goods.
30 juin 2026
Avis spontané
Réponse de Party Delights
Hi.
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
We would be happy to look into this for you and assist with your request for a refund, however we have been unable to locate your order as no order number or details have been provided with this review.
Please could you contact our customer service team directly with your order number so we can investigate this as quickly as possible and resolve the matter for you.
We apologise for the inconvenience caused and look forward to assisting you.
Take care,
Party Delights
Unhappy
Unhappy with this website, I ordered a costume which my daughter required quickly so paid extra to get delivery within 1-2 days.
No updates from them 2 days later so ive gone to track the order and its still showing as being prepared for shipping. There is no option to cancel the order either which I would like to do as ive had to order from else where now.
Will not use this website again and wish I'd checked reviews first as I would have avoided if I'd read them first.
Please can a refund be processed. I have my order number if anyone can contact me
Order number #12659
30 juin 2026
Avis spontané
Réponse de Party Delights
Hi Amy.
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
We would be happy to look into this for you and assist with your request for a refund, however we have been unable to locate your order as no order number or details have been provided with this review.
Please could you contact our customer service team directly with your order number so we can investigate this as quickly as possible and resolve the matter for you.
We apologise for the inconvenience caused and look forward to assisting you.
Kind regards,
Party Delights
Not even prepared for shipping after 8 days
I ordered a single item on 22nd June with an estimated delivery of 3-5 days. However, 8 days later, they are still preparing the item for shipping. This won't arrive in time now so I need a full refund, but their phone number is no longer working and they're not responding to my email from 4 days ago.
Order number is #11987. Please process my refund.
30 juin 2026
Avis spontané
Réponse de Party Delights
Hi Emma.
Thanks for your recent review.
We're really sorry for the inconvenience caused to you in regards to your order.
Unfortunately, your order was affected by delays during our warehouse move, which temporarily impacted our usual dispatch times. We completely understand how frustrating this was, especially as you had a specific timeframe in mind for receiving your item.
We would like to clarify that we responded to your email within 24 hours and, following your request, your order was cancelled and a full refund was processed.
We apologise for the inconvenience caused and appreciate your patience. Our warehouse move has now been completed and our dispatch times have returned to normal. Thank you for your feedback, as it helps us continue to improve our service.
Kind regards,
Party Delights
Would highly not recommend
Would highly not recommend! I ordered several items which stated they were in stock on their website and received a confirmation email stating items would be delivered in 5-7 working days.
After over 7 working days I still hadn’t had a dispatched email so I contacted the customer service who stated they were moving warehouses so could not dispatch my stock yet. As a customer I understand this would delay but was immediately shocked that the company would not have thought to email me being honest and updating me through the process. They stated they expected to ship my products in 1 week, so again I waited and heard nothing even after a week.
I contacted them again to be told 3 weeks after my initial order that they did not have the stock and would be cancelling the order and giving me a refund in 2-5 working days. Again, no thought to update me, I had to email and chase them throughout the whole process such awful customer service!
I purchased the items on 26th May 2026 and it’s approaching 5 weeks since and I have no products or no refund. Honesty and communication are key to running a business and customer service, I have received the poorest customer service in a very very long time!
The customer service said that they hope I will be purchasing again soon from Party Delights, I can assure you I will never be purchasing from them ever again.
22 juin 2026
Avis spontané
Réponse de Party Delights
Hi Natalie.
Thank you for your review and I'm truly sorry that you had a negative experience with us.
Unfortunately, your order coincided with our warehouse relocation, which caused significant delays to both dispatch and stock reconciliation. While we appreciate your patience during this period, we completely understand your frustration that you had to contact us for updates rather than receiving proactive communication from us. We recognise that we should have kept you better informed throughout the process, and we sincerely apologise for this.
Once it became clear that we were unable to fulfil your order due to the stock discrepancy, we processed your cancellation and refund. We're sorry that the overall experience left you feeling disappointed and that we weren't able to provide the service you expected.
Our warehouse move has now been completed, our stock systems have been fully updated, and our dispatch times have returned to normal. We appreciate your feedback, as it helps us improve, and we're truly sorry that your experience during this exceptional period did not reflect the level of service we aim to provide.
Take care,
Party Delights
Ordered 9 items! 3 arrived!
Ordered 9 items, only 3 arrived and nothing I actually needed, still waiting 2 weeks now for a response from Party delights, but nothing! Non responsive aftercare! Poor service! Do not order from these people, they fail to deliver!
9 juin 2026
Avis spontané
Réponse de Party Delights
Hi Stephen,
Thank you for your review.
I'm really sorry to hear this, our customer service team respond to all email within 48 hours.
As you've not given any order information I'm unable to respond directly about your case, I've requested your order information privately through this review so I can investigate this for you and get this resolved.
Many thanks
Party Delights
Initially everything went well
Initially everything went well, I ordered on Tuesday and my order arrived on Friday the same week (paid £3.95 delivery charge). I ordered 2 items, one was the correct size but the wrong size had been sent for other item (far too big). I understand that we are all human and mistakes happen. However what happened next is the reason for this 1 star review.
I emailed immediately after opening the parcel on the Friday to say the wrong size had been sent (email sent at 2:11 pm, office hours on website state Monday- Friday 9:00 am - 4:30pm). I wrote on the subject heading that I had recieved the wrong size, thinking that this would flag it as a more important issue so would be dealt with quickly.
I still hadn't heard anything at 3:30pm after picking my children up from school. By that time, I had, had time to try the outfits on them. As I had already guessed, the item sent in the wrong size was far too big. However the smaller sized item fitted both of my daughters.
The item that was sent in error was size 10/12 and I had ordered size 8/10, but now knew that size 6/8 would also fit. The reason I'm saying this is because I knew that I had ordered the last size 8/10 in stock and guessed that when I got a reply they might say that they couldn't locate the size 8/10. So I sent another email attached to my original one saying that I was aware that I had ordered the last size 8/10 and if they couldn't locate it (especially if my 8/10 had been sent to the person who ordered the 10/12) to just send a size 6/8 (which they did have in stock) instead. I explained that I needed the outfit delivered by the following Thursday because they needed to wear them on Friday.
I finally got a reply on Monday afternoon at 2:30pm! As I had already guessed they couldn't locate the size 8/10 and also acknowledged that I needed it by Friday (so they had definitely seen both my emails) but instead of sending the size 6/8 that they did have in stock, they refunded me for the wrong sized item and said that I didn't need to send it back! I emailed again immediately to say that the 6/8 would be a satisfactory replacement but again, no reply. It is now Wednesday and I haven't had any reply, I need the outfit by tomorrow so there is absolutely no time to sort it out now. I ordered nearly 2 weeks before I needed the items I contacted them as soon as I saw the mistake and offered them an alternative because I could forsee there might be a problem getting my correct order sent. All I have to show for it is one correct item and one useless, far too big outfit that I apparently don't need to send back. This doesn't help me at all. I would avoid this company because if you encounter a problem with your order it won't be sorted out quickly, if at all.
17 juin 2026
Avis spontané
Réponse de Party Delights
Hi Nigel.
Thank you for your recent feedback.
We're very sorry that, although we were able to resolve the stock issue with a refund, the outcome wasn't the one you were hoping for.
Unfortunately, after discovering that the correct size was no longer available, we were unable to fulfil your original order and therefore processed a refund rather than leaving you waiting any longer. We appreciate that you had suggested an alternative size, and we're sorry that we weren't able to accommodate this before your required date.
To confirm our customer service team respond to all emails within 48 hours, working days only, this is Monday - Friday. We do receive 100s of emails a day so aren't always able to respond back the same day but I can see you were responded to within 24 hours.
We sincerely apologise for the initial packing error and for the disappointment this caused, particularly as the outfits were needed for a specific occasion. We understand how frustrating this must have been and regret that we weren't able to provide a satisfactory solution in time.
Thank you for your feedback, and we wish you and your family all the best.
All the best,
Party Delights
VERY POOR!
VERY POOR!
Really should've read reviews before placing order!
No delivery (2 weeks later) and no reply from 'customer service'
Terrible company and very dissappointed that this company can continue to operate while not fulfilling orders!!!
13 juin 2026
Avis spontané
Réponse de Party Delights
Hi Sally.
Thank you for your review.
We're sorry to hear you were disappointed with your experience.
Unfortunately, your order coincided with our warehouse relocation, which temporarily affected our usual dispatch times. We completely understand how frustrating this was, especially when you were expecting delivery within the original estimated timeframe.
We would like to clarify that we responded to your email within 24 hours, and, as requested, we promptly cancelled your order and arranged your refund.
The warehouse move has now been completed, and we're pleased to say that our dispatch and shipping times have returned to normal. We're sorry that your order was affected during this period and appreciate your feedback, as it helps us continue to improve our service.
Thank you again, and we wish you all the best.
Party Delights
Awful customer service and didn’t receive items
Awful customer service. I received half my order and told I would get refund but hasn’t arrived and no communication. So disappointed
11 juin 2026
Avis spontané
Réponse de Party Delights
Hi Tasha.
Thanks for your recent review.
I'm really sorry that you had a negative experience with us.
Unfortunately, there was an unexpected stock issue which meant we were unable to fulfil your complete order, and we sincerely apologise for the inconvenience this caused.
We would like to clarify that we responded to your email within 24 hours and processed your refund as soon as the issue was identified. If there was any delay in the refund appearing in your account, this may have been due to your payment provider's processing times.
We understand your disappointment and are sorry that this situation affected your experience with us. Thank you for your feedback, and we wish you all the best.
Kind Regards,
Party Delights
Order not fulfilled
I Ordered a fancy dress costume which had a delivery estimate of 2-5 days, 10 days later and a message to the company I still have had no response or more annoying the delivery. If they were not able to fulfil the order and let me know I could easily have gone somewhere else.
11 juin 2026
Avis spontané
Réponse de Party Delights
Hi Mick.
Thank you for your review.
We're sorry to hear you were disappointed with your experience.
Unfortunately, your order coincided with our warehouse relocation, which temporarily affected our usual dispatch times. We completely understand how frustrating this was, especially when you were expecting delivery within the original estimated timeframe.
We would like to clarify that we responded to your email within 24 hours, and, as requested, we promptly cancelled your order and arranged your refund.
The warehouse move has now been completed, and we're pleased to say that our dispatch and shipping times have returned to normal. We're sorry that your order was affected during this period and appreciate your feedback, as it helps us continue to improve our service.
Thank you again, and we wish you all the best.
Party Delights
Great customer service
I read several reviews on here after not receiving my order of several weeks of waiting. Yes they did take a while to deliver, yes they did come in a split package, however I also paid a lot less than other websites. The balloons did eventually come through. The issues that I had I emailed customer services, and they replied very promptly & dealt with the situation almost the next day. With even a partial refund for the issues that I had mentioned.
I was very impressed with the whole customer service & the efficiency of dealing with the situation, therefore I am writing this review to ensure people to not feel put off buying from this site. As you’re saving a huge amount when buying goods from here, just order in advance!!
I will definitely be ordering from them in the future!
Thankyou :)
11 juin 2026
Avis spontané
Réponse de Party Delights
Hi Shaneela.
Thank you for your review.
Thank you so much for taking the time out of your day to leave us a review - we really do appreciate this.
Yes, we have had some issues with a recent relocation of our main warehouse which has resulted in some delays but good new is that it's now been complete, we're shipping within normal timeframes and next day delivery is back available.
I'm so pleased that the customer service team were helpful and they'll really appreciate the shout out!
Take care and we look forward to you purchasing again with us in future.
All the best,
Party Delights
Missing items no reply to emails
I ordered three packs of gothic mansion scene setter but only received one I have emailed multiple times but still have had no reply, customer service has a lot to be desired.
30 mai 2026
Avis spontané
Réponse de Party Delights
Hi Elizabeth.
Thanks for your review.
We’re sorry to hear you feel dissatisfied with your experience.
Having checked our records, we can confirm that we responded to your emails within 24 hours and were in ongoing communication with you regarding your order. When you advised that one item was missing from your delivery, we offered a replacement, which was accepted.
We always aim to resolve any issues as quickly as possible and are pleased we were able to put a resolution in place for you at the time.
If there is anything further you need support with, please don’t hesitate to contact our customer service team directly.
Kind regards,
Party Delights
Dreadful service
Dreadful service. I ordered party supplies for a 90th birthday party over 2 weeks ahead of time. The website stated delivery in 7 working days. The parcel finally arrived 7 days after the party had taken place.
When I emailed to complain and ask for a refund I received a reply saying 'good news, your parcel has been dispatched'. It wasn't good news as I'd had to order replacement supplies fir the party at the last minute and was out of pocket.
I'm waiting for a refund and an apology.
8 juin 2026
Avis spontané
Réponse de Party Delights
Hi.
Thank you for your recent review.
We are very sorry to hear that your order did not arrive in time for your event and completely understand how disappointing this must have been.
We would like to clarify that the order was not dispatched within our usual timeframe due to unforeseen delays caused by a warehouse move, which impacted processing during that period. We fully appreciate how frustrating this was and sincerely apologise for the inconvenience caused.
As soon as our team was made aware that the order had arrived after your required date, we responded within 24 hours and provided a pre-paid returns label so the item could be returned to us at no cost. Once the return is received, your refund will be processed promptly.
We are sorry again for the disruption caused and thank you for your patience while this is resolved.
Many thanks
Party Delights
Wrong order received
Ordered beautiful blue floral plates and flower edged napkins. But that did not arrive!
Instead I received a level 8 bunting, controller paper napkins and a number 8 balloon pack. So I guess I have a little boys birthday party stuff and he has probably got my nice floral stuff!
Need them for this Sunday the 7th of June, NO CHANCE of that happening.
Need to go out and look for a nice substitute.
Please return money in full and postage for stuff that WAS NOT ordered.
First time using, probably will be the last!
5 juin 2026
Avis spontané
Réponse de Party Delights
Hi Ingrid.
Thanks for your recent review.
We are very sorry to hear about the issue with your order and completely understand how frustrating this must have been, especially as the items were needed for an upcoming event.
We would like to clarify that we were first made aware of the issue on the Friday evening, and our customer service team responded on the following Monday morning as we do not operate over the weekend. As soon as the matter was reviewed, we processed a full refund for the order, including postage, without requiring the return of the items.
We sincerely apologise for the packing error and any inconvenience this caused. We appreciate how important it is for event items to be correct and delivered on time, and we are sorry we did not meet expectations on this occasion.
All the best,
Party Delights
Avoid like the plague
Ordered from here 2 weeks ago. Received two items from my large order that can’t be used without the rest of the order. The remainder of the order has been sat for 2 weeks doing nothing. Have emailed twice to explain my event is coming up and I desperately need the remaining items from the order. Have not received any response. Tried to get in touch via website. No response. At this point I’m not going to receive the order I’ve paid for and lose out on a lot of money. Please avoid this company
21 mai 2026
Avis spontané
Réponse de Party Delights
Hi Jack.
Thank you for your receive review.
We are sorry to hear about your concerns regarding your order and understand how important it is to receive items in time for an upcoming event.
Having reviewed our records, we can confirm that we have an ongoing email correspondence with you regarding this order, and our customer service team has responded to all messages within 24 hours of receipt. In this case, the review was left at the same time as the initial enquiry was sent, prior to our team having the opportunity to respond.
I can see a cancellation request has been put through for the order and the customer service team will resolve this for you quickly and efficiently.
Kind regards,
Party Delights.
Useless
Useless. Ordered a full party’s worth of items and the order was never even dispatched. Party is tomorrow.
Hopefully the refund I’ve requested will come through quickly.
I ordered a second load of party items from Temu/Shein 2 days after this order for a different occasion and they managed to turn up all the way from china before even getting a reply to my email asking where my order was from party delights.
29 mai 2026
Avis spontané
Réponse de Party Delights
Hi.
Thank you for your recent review.
We are very sorry to hear that your order did not arrive in time for your event and completely understand how disappointing this must have been, especially with the timing of your party.
At the time of your order, we were experiencing unforeseen delays due to a warehouse move, which impacted dispatch and processing times for some orders. We fully appreciate how frustrating this would have been and sincerely apologise for the inconvenience caused.
We would also like to clarify that our customer service team has been in contact with you regarding this order, and we have responded to your emails within 24 hours of receipt. We understand that this situation has been upsetting and we are sorry for the impact it has had on your plans.
Kind regards,
Party Delights
Do not order from this company
Do not order from this company! Not only have they taken my money and failed to provide the items. They now are not refunding the money i am owed. Iv had to chase after my items after they failed to deliver them expressly., their customer service is slow and takes 48 hours plus to respond.
18 mai 2026
Avis spontané
Réponse de Party Delights
Hi Becky.
Thank you for your review.
We are sorry to hear that you feel dissatisfied with your experience and understand your frustration.
We would like to clarify that a full refund for this order has been processed. There was a slight delay in completing the refund due to incorrect order information initially provided, which required additional time to locate and verify the order details. However, this has now been successfully resolved and the refund has been issued.
We also want to reassure you that we do not withhold legitimate refunds, and all valid refund requests are processed in line with our returns and refunds policy.
We apologise for any inconvenience caused during this process and appreciate your patience while this was resolved.
All the best,
Party Delights
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