Party Packs Avis 

Excellent service, ordered goods Monday and received everything Wednesday. Can’t fault the service or quality of the products. Thank you.

I ordered some flags and posters for VE Day and they arrived promptly in time for me to decorate my house. They are nice quality and I’m very impressed with the service I received, especially under the current circumstances. Thank you Party Packs.

Ordered party supplies for sons birthday on the 8th May. These were ordered at the end of April was contacted on the 5th to say an item for order was out of stock. On the 5th of May 3 days before birthday. Other items still not dispatched therefore have nothing now for party. These are personalised items so won’t be able to get the same in time.
Kindly refunded without any problems but by righty so

Bought a UK flag, which was described as cloth. Received a nylon flag from China instead. I don't like being misled with a cheap product.

Postscript. Supplier has resolved the issue and has amended wording. I am happy with the service level and replies.

Absolutely awful service. Insincere apology for letting me down on a next day order which I was promised would arrive firstly today and then after the initial let down tomorrow before 12. I also have emails to prove these saying the delivery would be before 11am. Needed for an event and the worst customer services I have ever experienced. I called today after delivery was cancelled today after receiving a confirmation it would be today to be promised it would be tomorrow and then just received a call at 2:50pm when it is too late to order elsewhere for a next day even though I called to confirm first thing this morning. Sometimes companies get bigger and forget that every customer is important and that with events there is an event deadline to be mindful of. Expected me to take delivery on Monday and still pay the next day prices! Would not recommend! They seemed annoyed at me for complaining... they need reminding how to deal with an unhappy customer!! Apologies I wasn't all sunshine and rainbows after you letting ME down!!! I suggest you call your next day delivery service a 'next day but one maybe if you're lucky' delivery service. Your staff member who I spoke to this morning also said "DPD are usually very good and deliver the next day for us", yet when the second member of staff from party packs called I was told "We can't guarantee next day it could be 2 working days and weekends don't count". I suggest you take off the next day delivery option from your site!

Outstanding customer service. I made a mistake with my order and Jodie from the sales team went above and beyond to quickly resolve for me. Good quality products but it's definitely the people behind the scenes who make this company excellent!

Excellent service really fast delivery received item very quickly and would definitely recommend to all and deal with again A++++++

got 2 calls in same days. first one to say one of the items were out of stock. I selected something else and was told the items would all now be despatched the same day. then got a call 5 hours later saying another item which is advertised as one of the components of a scene was now out of stock. Everytime I order with them there's a call to say something is out of stock but expected soon, or there's a partial despatch meaning some of the goods don't arrive until after the actual event for which they were ordered. Will avoid in future as too unreliable.

Absolutly terrible i ordered 2 banners 2 weeks before the party and they never delivered i emailed them and they assured me i would have them before my party its mow 2 weeks after the party and there is no sign of them i hav emailed them several times about getting a refund since i havnt received them and they will not answer me they also had nowhere on there site how much shipping would cost yet when the payment went through i checked my bank account and they had charged me £16 for delivery absolute rip off dont ever order from them coz u will only get burned!!!!!

Gave them 5 stars for their customer service . I had a slight problem with my order so I phoned to complain . The issue was dealt with immediately .
Thank you

Fantastic Service. Ordered on Tuesday, arrived today. All items are in great condition. Fab value for money, will definitely be back!

Best customers service. Been on touch with me until I received my order.
Very polite

Ordering was easy but trying to put the correct billing and delivery address wasn't easy but after emailing Party Packs they changed this straightaway for me.

Really pleased with my order and prices were great.

Only issue is the delivery box it came in wasn't strong enough and literally, it all fell out the bottom just after the delivery man left.

Will definitely use again though

I placed an order with Party Packs two weeks ago, and they cancelled my order the same day due to shipping. I STILL have not received the refund they assured me was also done the same day. I have emailed this company four times about this matter, the last of which has been completely ignored. When I tried to call the company, the number I was given was not in service. This company owes me money. Don't place an order unless you are willing to receive neither product, nor money.

This is the first time I have used Party Packs. AND I am extremely impressed. Right from the start of placing my order with Party Packs, they kept me up to date with the progress of the order. Both orders were delivered sooner than expected and the quality of all the items have been superb. I organise fancy dress parties on a regular basis, mainly for charities and have been let down quite badly in the past with other companies. I have now sent out a message to all my guests for this years Halloween to use Party Packs for their costumes. This not something I would normally do. So a big thank you to you and your staff for all your help and professionalism.

I ordered some personalised items for a friend's 30th birthday party and was amazed when they arrived. They were such great quality and I was kept up to date with my order throughout. A thoroughly pleasant experience and the staff were lovely. Thank you!

I had made an error with my order (ordered far too many invitations). A very helpful lady phoned me to sort this out. When I received my order in record time I was delighted with the quality of everything and I have been recommending Party Packs to everyone!

To sum up my experience overall, unprofessional, 100% unreliable and a complete let down. I work for a company based in Hull, and we found Party Packs website online. Upon entering the website, we found a selection of outfits that were suitable for our Christmas event. Upon ordering, we found a number of the outfits were out of stock.

We placed the order on 5th November and were assured that the majority of the items were already in stock and the rest of our items could be ordered in and delivered by our event date on the 15th November.

The event date has arrived and we are missing half of our items. I called to chase the delivery to be told that the delivery date was the 18th. This is not the case. I was advised and I double checked that the products would be delivered at the very latest on the 15th. So now.... on a Friday afternoon.... we have no outfits.

I am Extremely disappointed by the service provided by Party Packs and advise anyone who is contemplating using them to avoid!!!!! You WILL be let down!!!

Now saved this company onto my favourites bar as my first choice for partyware. As social convenor of a loacl sports club I have been able to create much better nights without bursting the bank....