Patients Know Best Avis 

The help that Peaches from customer support gave us was fantastic. Problem took a little time to resolve but everything works well now

The site is easy to use, test results uploaded promptly. All your health records there for you to see.
Basically it does what it says on the tin!!

Helpful people to get me back on track

I had made previous attempts to get help with my account failure . However when the problem was addressed it was remedied very quickly Thanks!!

Quick response, explained why I had a problem, and suggested what I needed to do to rectify it.

I was having issues logging in to my account so emailed PKB who responded very quickly with link to reset password and security question and everything working fine now.

Well, the name says it all, but have they told the NHS this? An often muddled site competing it seems with NHS App, My chart, Chat GP, Patches etc, all leads to
confusion which is not surprising.
Lack of Patient involvement is a one of many problems
but what can you do with an organisation that expects some staff to work their hearts out and others to do next to zero.

I was unable to open a letter from PKB despite changing my password, so I emailed them the problem.
I received a prompt reply that my problem would be looked into.
Within a couple of days they had solved the issue. I am very satisfied with their service.

Simple process with clear advice to get through the required info and process.

Dreadful website.
Can't register, can't log on, can't select the hospital I had treatment at,can't access anything.
Password reset requested multiple times, no emails received.
Just go round and round in circles.
Very poor as waiting on results for cancer treatment.

good to be in touch and have a quick response

Responded positively and gave advice how to solve problem
Then messaged again to make sure problem was resolved

Contacted PKB's Support regarding access issues, their agent Jo was quickly able to identify the issue, and provide a solution restoring full access to my health records.
Jo showed patience and understanding regarding the issue and demonstrated great knowledge of the system to be able to offer the support in a timely, polite and friendly manner.

Thank you Jo for your time!

If I could give zero stars I would do so. I must avoid stress and getting a text telling me to access patient knows best but not allowing me to do so - how do I join, sign in, etc it won’t let me. Is really bad I have several different problems so which clinical team has sent me a letter. This company should be terminated and fined

Had an issue logging in to Patients Know Best. Sent 1 email informing them of the situation and it was resolved within a couple of days. Keep informed by emails all the way through the process. Excellent service thank you.

1 star is far to generous for this bunch of clowns, keep sending me unsolicited e-mails about stuff I can’t access.

Very informative and kept me fully informed and updated.Reassuring!

This “Patients Know Best” lark is a nonsense. I have been sent a chart of complicated test data on me, which even with intelligence and good research skills I struggle to understand completely, and without medical training am likely to jump to incorrect conclusions.

A serious disease, stressed to the max that does not consider the patient’s mental health. The human condition is not supposed to communicate with apps, we are not supposed to live this way. How many years taken over a life span, downloading apps that are far too complex & actually don’t work? I have no idea the results of any medical reports because I cannot gain access! Great idea! How much has PKB cost that could have been spent on patient care?

Unable to log on and no one can help,