PawSquad Avis 439

Doctor just refused to help and started to search for nearby clinics. He found nothing then finished call. I paid 28 eur for that.

It takes your money then had to wait about 20 mins to speak to someone, wished I just took my dog to the emergency vets as when I did get through, I was not offered any reasons or reassurance and just told to go to the vets!

Complete waste of time, money and energy. I would not use them again.

I am greatful for the advice I got. But annoyed they took double the £24 fee from my account

Was able to chat with out-of-hours on-line vet quickly and easily. Was given good advice and the preliminary diagnosis was confirmed by face to face vet appointment the following morning. Thank you.

Very easy to make a telephone appointment at a convenient time for me. I was able to send photos before the call and the vet I spoke to was very professional and reassuring. I was advised to visit my vet and was sent a report confirming diagnosis. My vet confirmed the diagnosis was correct.

My dog developed a problem on Sunday - of all days! I called Petsquad with a photo of the problem. I got a very kindly vet who did a sensible diagnosis, and saved me the hassle, costs and worry of dashing off to the emergency vet.

Excellent prompt emergency advice in a face to face video call. Recommended taking your dog to an emergency vet within the hour otherwise there could be major problems later. Which we did. Our dog is now fine.

Really quick and easy to speak to someone, and got some great advice that ended up saving us the time & money on what would have been a wasted trip to the vet!

A very quick appointment response (as I was not sure how quickly I could see my normal vet) but, understanding the full history was not available, the advice given was completely discounted by my normal vet.

Our 5 month old puppy suddenly developed a very swollen face, left side of mouth, across the muzzle, above the nose and a very swollen eye.
Immediately used the app to contact PawSquad, and was informed that a vet would respond in 90 seconds. Got the name of the Italian named vet Francesca (cannot recall full last name but began with M) and after 12 minutes decided to try again. The same deal, but on the line for half an hour, in the meantime my wife contacted our own vet Emergency Service and was advised to check if the poor little pup had been stung. I carefully checked but she did not appear to have any pain, but was anxious and in discomfort. I checked the garden to find that she had dug up an ants nest away from the house, and after discussion we decided to wait and see if there were any further symptoms and call back if she appeared to have any further symptoms.
In the meantime I had been disconnected from the PawSquad app.
If this had been a worse emergency, our pup could have been very ill before any response. I will be discussing the lack of response with our insurer LV with whom we were offered the PawSquad service, I shall not be renewing with them.

It’s brilliant to have a vet that you can talk to at any time ! Always a very quick response time

I had very reassuring calls with the vets at PawSqaud after my dog developed a large swelling on his face which turned out most likely to have been a bee or wasp sting.

Very helpful after Millie had put her head down a wasp nest ! Very good advice and the dog was fine 6 hours later

Very fast response - able to speak to the vet on video via phone or by text . I have used this service twice and both diagnosis and advice were correct , calmly dealt with where needed , signposted and escalated if necessary . You can ask I anything big 24/7 - or small !! Amazing service , excellent

Tried to use this service today and scheduled and payed for appointment. Went to the waiting room for my appointment where it said most calls are seen to in 90 seconds. I waited 25 minutes and then my appointment dissappeared. Just hoping they refund me my £24.

It was great to know you can speak 1-1 with a person of knowledge, and advise given was peace of mind.

Really helpful in guiding me to the correct steps. Sadly my dog was old and although a stomach upset had prompted me to ask for advice, the PawSquad vet recommended I take my dog for a physical examination, given his age.
It prepared me for what was inevitably to come. The lady was kind, clear and supportive throughout. I highly recommend pet owners to seek their help if you need it.

Made me feel reassured and gave good professional advice. And then support afterwards

My beautiful girl was bitten on her pad, and I was very worried. I spoke a wonderful vet she made me feel very comfortable. She took her time to make sure she knew exactly what had happened. She gave me very good advice. not just you need to take her to your local out of hours vets. that would have cost me a minimum of £500. She only cared that my fur baby was getting the correct treatment. I had spoken to the out of hours emergency vet they said to bring her in and they would do tests and give her antibiotics. The fee alone is almost £350 the antibiotics for 10 is £140 then blood tests on top. She said I didn't need theses as the wound is clean not very deep at all. Over 2 week on and all healed with no infections.

Such a great service, I’ve used it many times during our vets out of hours and when abroad. The vets are always helpful and knowledgeable and it’s great to have them there 24/7 when you really need someone to reassure you…excellent service.