PawSquad Avis 439

TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Getting an opinion on a loved pet's ailment is not easy, especially in an expensive sector a veterinary support. Yet the chat with a qualified practitioner at no charge (as I buy Yumove joint pills) w... Voir plus

Noté 5 sur 5 étoiles

I didn't note how hot it was and my Labrador ended up very poorly with heatstroke so I fired up the PawSquad app and had an emergency consultation with Dr Nuzzo who was superb. My girl is fully rec... Voir plus

Noté 5 sur 5 étoiles

I am very happy with PawSquad, I have used the service several times for my puppy instead of having to go to the vets and each time the advice from a qualified vet (usually early hours of the morning... Voir plus

Noté 1 sur 5 étoiles

Utterly hopeless. Chat function would not let me reply. Booked an audio appointment… immediately cut off 3 times when connected. Will be terminating my Admiral pet insurance after this experience. Off... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Vétérinaire
  2. Urgences vétérinaires

Écrit par l'entreprise

As a pet parent, your pet’s health and wellbeing is your priority, and just as you can tell when they are happy, you also know when something is not right. At PawSquad, our 24/7 online vets help you to be sure you are doing the right things to keep your pets healthy and happy. Whether it’s an urgent online vet consultation you need or more general pet care advice, you can be confident that help is available to you when you need it. Online or on the app, at the touch of a button, speak to our vets about general pet health, preventive healthcare, pet arthritis, behaviour, and more! Go to PawSquad.com, or search PawSquad in the App Store or Google Play. Any pet, any problem, any time.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

439 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 88 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,3

Tous les avis

(439)

59 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

My dog had a problem at a weekend

My dog had a problem at a weekend, not serious enough to warrant an out of hours appointment but still concerning. I used PawSquad to get a vet's opinion which put my mind at rest and I made an appointment with my vet on the Monday.
PawSquad is a great service for those times when you need some advice and reassurance.

31 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic experience

Thank you for your thorough assessment of Beau when we met online. Your advice was important and we went to the vets and had the issue resolved.

28 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Try them - you will be totally impressed

Amazing service all round . From advice to the correct supplements for your pet , I cannot recommend them enough .
The vet support which you get when you have a subscription is absolutely first class- so much more than I had expected.
I 💯recomend YouMove and PawSquad

29 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Telephone calls to vets

The vets were excellent on both calls and I was very impressed with the vet on Sunday who ring me back on Wednesday and apologised. Very good service offered by Paw Squad

23 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

WARNING

WARNING. Did not help with my query and when I tried to cancel my membership with them the customer service team was not good at all and told me they charge you for 3 months every month before you're allowed to cancel even if you don't use it so they just basically want to take your money.

26 avril 2025
Avis spontané
Logo de PawSquad

Réponse de PawSquad

Hi, sorry to hear you are unhappy with our service. As you sign-up for a monthly subscription of £8 a month for unlimited access to an online vet 24/7, we do state in the T+C "Your PawSquad subscription will continue month-to-month until terminated. Cancellation will not be possible for the first three (3) months of your subscription." After 3 months we can of course cancel your subscription for you.

Noté 5 sur 5 étoiles

An important and invaluable service

My dog had surgery and had managed to remove a couple of of her stitches with the edge of her buster collar I contacted Pawsquad and spoke to a vet sent pictures and was advised what to do their care and compassion was invaluable I would not have coped with the worry and stress had it not been for them. Also had problems with my membership as it was not going on and the vet I spoke to said she would speak to their IT I was contacted by a lovely gentleman called Levi who sorted it all out for me. This company supplies a fantastic service and their customer service is impeccable. I would not hesitate to call them again if the need arises and I would wholeheartedly recommend them. And I can’t thank them enough for making mine and my dog’s bank holiday weekend a lot less stressful than it could have been.

25 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Dr Raquel Amils-Arnal was amazing

Dr Raquel Amils-Arnal was amazing!
She really listened to my concerns and gave me very helpful advice! She has really put my mind at ease. She took her time listening to me and answering all of my questions.

20 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Just wonderful

Just wonderful, very reassuring advice given which was very welcome. I would recommend this service, so good.

27 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Since registering 3 weeks ago

Since registering 3 weeks ago, I’ve already sought the advice from a Vet for two concerns.
I was the first in the queue both times, so I didn’t have to wait long at all which was such a relief.
The immediate feedback and Report to reference afterwards was fantastic, knowing I could help my Kitten feel better straight away.
I highly recommend signing up!

10 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

The team are great and offer some…

The team are great and offer some immediate advise on any issues that I would otherwise have to wait to get into the vets on! Really helped to calm me down and offer some ideas on how to clean the cut on his feet and what to look out for. This is the second time we have used the service and I always make sure to recommend them to all my pet parent friends.

4 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

I was very sceptical before using the…

I was very sceptical before using the Pawsquad service but having been very concerned about my poorly dog after hours I thought I’d give it a try. The vet I spoke to was lovely and the advice I was given was so helpful and put my mind at rest until the following day when I could go to my vet. Thank you.

26 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent veterinary advice

The vet we spoke with (Dr Angelos Chyrsopoulos) listened carefully to what we had to say, observed our dog via a FaceTime call, and answered all our questions clearly. The advice he gave us was acted upon immediately and may have helped to save our dogs life.

24 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Saved my dogs life

There is nothing more distressing than seeing your pet sick and feeling totally helpless. My dog has recently been diagnosed with diabetes and it’s very unstable at the moment. He is so unwell and we don’t know if he will make it through this ordeal. Over the Easter weekend, he took a turn for the worse. Who would I call early hours of the morning over Easter? Then I remembered my access with Pawboost to an online vet 24 hours a day. Without that vet, my dog would have certainly died! The wonderful lady vet that dealt with us diagnosed DKA (Diabetic Ketone Asitosis) and it is fatal. She arranged where to take him, they even tell that vet that we are on our way, even supplying a sat map with directions of how to get there. It’s a wonderful service and I can’t recommend enough for pawboost members to use this facility.

20 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Ruth the vet has helped massively put…

Ruth the vet has helped massively put my mind at ease tonight with my puppy, she gave me great advice as i suspected my puppy to have an insect bite (bee) she advised to use a cold compress which worked and to crate rest her. After about a 3 hour nap in the crate she came out very playful and was no longer limping. What a great service this is. Grateful to yumove for allowing me to have this subscription!

27 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

USELESS

you have mobility issues and think this is an option ? think again before you waste time and money. My cat got a bald patch that can be seen with pictures, whoever spoke with me advised to speak with a vet as they cannot prescribe anything, also didn't get any further advise, just my money down the drain.

23 avril 2025
Avis spontané
Logo de PawSquad

Réponse de PawSquad

Hi, I am sorry to learn you are unhappy with our service, if you would like to email welcome@pawsquad.com we can offer a refund and look into your call.

Noté 1 sur 5 étoiles

Highly Disappointed – What’s the Point of This Service?

I’m highly disappointed with PawSquad. I booked two appointments—one for my cat’s ear and another for fleas—and in both cases, they simply told me to visit a vet in person. They offered no treatment or medication, making the service feel completely useless. I don’t understand what the subscription fee is for if they can’t handle basic issues. Total waste of money.

14 avril 2025
Avis spontané
Logo de PawSquad

Réponse de PawSquad

Hi, Sorry to hear you are unhappy with the service. If you would like to send an email to welcome@pawsquad.com we will happily look in to this for you.

Noté 5 sur 5 étoiles

This service is absolutely superb

This service is absolutely superb. The vet I spoke to was really good and I got exactly the advice I needed out of hours for a reasonable price. I'm glad this exists and I'll definitely be using it again.

13 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Efficient and thorough

It’s always an efficient service from the team. Dr Parena was thorough and firm. She put my mind at ease straight away. The reassurance was helpful as it’s difficult to know what to do with tiny kitties who can’t indicate what’s wrong. My kitty has been recovering well. All advice given was easy to follow.

Thank you again for another stress free event to the team from Pawsquad.

30 mars 2025
Avis spontané

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