Pen Heaven Avis 

I ordered a Yard o Led refill for my roller ball pen. It arrived the following day as promised. The Royal Mail had handled the item roughly and broken the end with the roller ball.I phoned and Pen Heaven sent me a replacement which arrived the following day (tracked as before). This is wonderful service when the damage to the item was not the fault of the supplier.

I purchased a Cross Rollerball and unfortunately it had a faulty lid which kept falling off. I contacted customer support and they said they would talk with Cross about getting a replacement for me.
After 2 weeks I hadn’t heard back then received an email from Pen Heaven, thanking me for my patience and advising they were sending out a new replacement to me ahead of hearing back from Cross, which I was delighted by. They even told me to keep the original to use in the future for parts.
The new pen arrived the following day and was perfect.
The customer service I received was excellent. I had shopped with them previously but now I will use them for all my pen needs.
Wouldn’t hesitate to recommend them to you. 👍

Ordered a personalised pen as a leaving present for a colleague. It arrived quickly, but there were marks on the barrel. I contacted Pen Heaven with photos and received a very quick reply from Joe. All sorted with a replacement quickly. Super happy, and I will definitely be using them again.

Great products and I received amazing customer service from Joe in the UK. Would recommend

I ordered 2 Kaweco Sports Fountains pens and 2 Sports Rollerball pens. They were delivered in super fast time, 2 days. I love them both, for the price the fountain pen is exceptional, smooth writing and is not at all messy. I had a problem fitting in a cartridge initially, even though I ordered compatible ones. A quick email and a speedy response (thanks Joe!) told me a cartridge was already in the bottom of the barrel! Duh! Once I removed this it fitted perfectly! Highly recommend

Fantastic product only to be let down by the postal service. Once I contacted customer services Joe sent out replacements immediately and I received the goods the very next day.

Great service from Joe and the team. Helped me with a tricky urgent order and went above and beyond to help.

I ordered the Diplomat mechanical pencil as a gift for a friend. It’s a beautiful writing utensil! The shipment took some time to arrive (through no fault of Pen Heaven), so I contacted the company. Joe at Pen Heaven was quick to respond and provide tracking status. Appreciated the prompt communication and great customer service!

I ordered some notebooks as a present and I required a logo on the notebook. The image I had wasn't perfect and I couldn't ask for another version, without ruining the surprise.

Aneta sorted this out for me, along with helping with the order in ways other companies would not.

I don't often leave reviews, but Aneta has been outstanding. The whole process has been easy and effortless. It's rare to receive such service and so I wanted to say so.

I would highly recommend Pen Heaven and I will turn to them in the future for any needs I might have.

Thank you so much.

Fast delivery despite bank holidays at the end of the year. Friendly customer service who corrected my mistake on an order when I emailed on explaining the change required - which didn’t even delay delivery (thanks Joe!)

I needed a refill for my roller ball pen. I telephoned,
it was delivered the next day. Excelled service from Joe

I ordered a beautiful pen to offer as a gift to my mum for Christmas and was anxiously waiting for it to arrive as I was supposed to fly to France where she lives. Days went by and I started to pay a bit more attention to the date as my trip was approaching. But my pen was still missing. I finally used the tracking number provided and saw it had already been delivered but ... to whom? I enquired about it to my neighbours, my flatmates but nothing. That's when I noticed, on the Royal mail website that apparently the postman did not completely pushed the small parcel through the letter trap in the door. Where was it? There was only one explanation: someone, seeing the parcel, stole it. I sent an desperate email to Pen Heaven explaining the situation and Joe, from the customer service, litteraly saved my Christmas. He assessed and understood immediately the situation then sent me another order with a before 1pm delivery the day after. And this time, I was there to receive it. So a big thank you, Joe. You rock guys! Merry Christmas and Happy New Year

Ordered a fountain pen and inks on Friday 19th December at 7am. All arrived Saturday 20th at 1pm. Excellent service. Excellent value and great advice.

My quill pen arrived damaged I telephoned the company and they were so helpful. I received an apology and a promise that a new one would be dispatched immediately. This arrived within 24 hours. I have never experienced customer service like this as it was exemplary. I will definitely buy from such a customer focused company again in the future. My pen is really lovely and worth every penny.

Fantastic service, my order was dispatched the same day with tracking, arrived on time and packed very well. Highly recommended. Brilliant service.

I recently purchased some stationary from Pen heaven but had forgotten an item. Not only did Joe amend the order quickly without any issue but he also added it in for free as a goodwill gesture. To top it off I got my order within a couple of days.
My pens are beautiful and I’m loving using them
Thank you so very much

I ordered a silver pencil which arrived promptly but the end had snapped. I advised Pen Heaven who responded immediately and without any fuss sent a replacement pencil by special delivery
Excellent customer service - highly recommended

Had a dysfunctional pen supplied (which was the manufacturers responsibility) by Pen Heaven, but it was dealt with by Joe in a very personal way including several phone calls and the problem was thus sorted and a replacement part supplied.

Absolutely great service!!! I had ordered 3 pens from pen heaven, it was my very first order from Pen Heaven so I had a doubt whether it would arrive on time. So I contacted them via email, to my surprise and relief Joe from Pen heaven replied me straight away. And he contacted me via telephone as well just to reassure me they have got everything under control. And I got everything delivered before time as Joe promised me. It was such a great experience. Recommend to everyone!!!

Sent out a dysfunctional pen with the wrong cartridges. When approached did respond very quickly, but made it clear that a refund was not on the cards. I was given advice to use a warm water procedure to remove dried ink from a supposedly new pen. This did not work. Very confusing to be given the wrong cartridges and this masked the issue with the pen itself. Lots of hassle and still no working pen.