Pen Heaven Avis 

My wife is a teacher and started a new job, as a teacher she loves stationery!

I wanted to mark the occasion so bought her a Cross pen with an engraving.

Pen Heaven were brilliant, the price was excellent, service door-to-door was quick and the pen absolutely stunning, the engraving was exactly what I ordered.

I had an issue with the product and the service was great. Prompt and really helpful.
I would definitely go to these guys again.

The service was quick and although I had an issue with the first pen I received their customer service was excellent, they arranged for a return and replaced the faulty item within days - excellent service and high quality products

Excellent products and excellent customer service. I had a problem with the personalisation of a notebook, the issue was resolved and a replacement sent out very quickly, Joe was so helpful. Thank you very much, highly recommend.

Excellent product very competitively priced
Despatched and delivered when they said it would be
Securely and well packaged
Excellent customer service

Top marks for service, as I forgot to select urgent postage on my item, and Joe sorted the issue for me so I received my photo album in time! No quibbles, no messing, just an excellent and speedy response. In addition, the item is really nice quality and perfect for what I need.

Many thanks Pen Heaven!

The customer service is superb. Any query gets dealt with straight away.
Product as described. Comes in a really nice box.
I went for the green leather with initial blind embossed, came out spot on.

Excellent service with remarkable customer service … thanks Joe

Exceptional service. Ordered pen as gift with engraving. After thought wanted to order further items, called and spoke to Joe, Outstanding customer service, nothing was a problem, prompt delivery and very happy customer who will be returning. Thank you.

A truly exceptional service - with thoughtful and knowledgeable advice. The product is amazing, the engraving is really well done and it all came presented in a beautiful box. Absolutely delighted with my pen.

Well what a treat! I was reviving an old Parker Sonnet with a new nib and ran into ink flow problems. Eventually I called them on the EASILY AVAILABLE support number (rare these days?) and spoke to Joe who is a major asset to the company. He was brilliant, committed to getting it sorted. Sent me a new ‘converter’ free of charge (and an apology for something he wasn’t responsible for!) because the pen was old and there had been an upgrade. Result! Brilliant. Like all the other reviews I’m delighted to have bought from Pen Heaven. Well done Joe, and whoever employs him… or perhaps HE is the Boss??!!

Ordered an Filo Fax and a Caran D’Ache pen. Delivery was very quick and items were as stated. I ordered the pen with blue ink and it came black, mentioned it to Pen Haven and they very kindly replaced the ink cartridge which came the following day. Excellent service all round.

This is the first time i've ordered two Cross ballpoints from Pen Heaven. I by mistake order on 1-3 days delivery option whereas I needed it to be delivered next day. I wrote an email and Joe replied promptly that he's updated the order at no extra cost. I've received the pens today and must say they are better than they looks on the website. Very pleased with the service, prices and delivery. Keep up the good service

Parker pen broke after 2 weeks of light use...
Contacted customer services for new one, spoke with Joe, who has responded quickly and arranged to send a new one out, good customer service. Hopefully the new pen does not break again!

Just received my new Parker Jotter Chrome Trim Fountain Pen which writes like a dream. Along with Parker Quink and Parker Deluxe Ink Converter. All under £35 inc delivery. Great value and excellent customer service.

Pen is great and Joe worked with me through the shipping issue. Nice customer service!

I had an issue with the website and called them. Pete immediately understood my problem and rectified it. I then received a follow up email from Joe confirming the amendments. Great customer service.

They went above and beyond.
Excellent service with a fantastic product.
Quality from start to finish
Highly recommend

This is a great product. We bought it as a gift, the communication was excellent (I made a mistake in the order, and it was kindly and promptly fixed), the product is gorgeous and the recipient was extremely happy

Joe provided outstanding customer service. When I encountered an issue with the delivery option at checkout, I reached out to customer support. Joe responded promptly, ensured everything was resolved efficiently, and made sure I received my order in time to give as a gift. Truly excellent support!